Page 40 - Turret Settings
Displaying Turret Details
Displaying Turret Details
You can view the details of
your
type, number and directory name on the
display.
To display the turret's details:
1. Press
PROGRAM
and then press
VIEW
.
2. The display shows the turret's type, number and on the bottom line the
turret's directory name.
3. Press
PROGRAM
to return to normal use or follow the steps below to
change the turret's directory name.
Language Controls
The system allows you to select which language to use for the turret's
display.
To change the turret's display language:
1. Press
PROGRAM
and then
SCROLL
twice.
2. Press
LANGUAGE
.
3. Press
CHANGE
to select the language required or your system's
DEFAULT
language. Press
DONE
and then press
PROGRAM
to
finish.
Groups
A group's type sets the order in which the system rings group members
when a call arrives
(see the glossary for details)
. Normally for ACD the
group type used is 'longest waiting'. This presents new calls to the agent
who has been free (not on a call) for the longest. The system rings the
turret for the time set by its ringer timeout before trying the next available
agent
(see page 35)
.
For instruction on joining/leaving groups, see page 37.
Page 40 - Turret Settings
INDeX 11.0 20CC Turret User's Guide
Displaying Turret Details
38DHB0002UKFM Issue 2 (10/05/2004)
