Page 20 - Busy or Unanswered
Options If Busy or Unanswered
Busy or Unanswered
Options If Busy or Unanswered
Your turret provides several methods for contacting an extension that is
busy, not answering calls or set to no calls. These options work for normal,
page and diverted calls.
•
Leave a Message:
Lights the lamp of the extension called. It also
stores your number as a message to reply. If your system has an
integrated Voice Manager attached, you can record a voice message
instead
(see page 43)
. The Voice Manager may also instruct you to
dial another number to be automatically transferred to the Operator or
another extension.
•
Callback:
Rings your turret when the extension called becomes free
or is next used.
•
Camp On:
Flashes the extension's lamp to warn that you are waiting.
It also stops other calls interrupting you.
•
Intrude:
Forces the other extension's call into a conference with you
(not available to all turrets)
.
•
Monitor:
Allows you to hear the other call without interrupting it
(not
available to all turrets)
.
Arrange a Callback
If the extension you call is busy or just rings, you can set a callback. When
that extension becomes free or is next used, your turret rings. If you
answer, the other extension rings. After setting a callback you can make
other calls, it will not take place while you are busy. You can only arrange
one callback at any time.
The Ringer Timeout sets how long a callback rings your extension before
it cancels
(see page 35)
. The system also cancels any callbacks that have
not taken place after a set period
(normally 2 hours)
.
To arrange a Callback:
1. Press
CALLBACK
(the option does not appear if you already have a
callback set).
2. The system ends the call.
3. Your
turret
shows
CALLBACK
.
To clear the Call Back:
1. Press
CALLBACK
again.
Page 20 - Busy or Unanswered
INDeX 11.0 20CC Turret User's Guide
Options If Busy or Unanswered
38DHB0002UKFM Issue 2 (10/05/2004)
