Page 14 - Actions During a Call
Answering an Alert
Answering an Alert
If
ON HOLD
appears during a call, an extension with your number set as a
Soft DSS key has sent you an alert
(see page 33)
. Press the -symbol
(if
shown)
opposite the name to switch between details of the current and
waiting alert call.
To switch between calls:
Press
HOLD
. Use the held call features
(see page 22)
.
Single Pips - Intrusion
Single pips during a call indicate that another phone is about to intrude on
your call. Once they intrude the system gives regular reminder pips.
Please Finish Call Message
The system supports
Clearcheck
. "
PLEASE FINISH CALL"
appears
when maintenance is about to start on a part of the system your turret is
using. The message "
THIS TERMINAL IS OFFLINE
" appears when
maintenance is in progress.
Muting Calls
You can stop the caller from hearing you if necessary.
To switch mute on/off:
1. Press
MUTE
. The -symbol disappears when muted.
Changing the Call Volume
You can change the caller volume during a call.
To change the call volume:
1. During the call, press
VOLUME
. To change the volume without
making a call, just press
ANSWER/RELEASE
first.
2. A slider appears. Adjusts this using the -keys on its left (softer) and
right (louder).
3. When finished, press
DONE
.
Malicious Call Trace
With an external call in progress that is deemed by the user to be
malicious, then the display terminal user can press
MCID
(the
SCROLL
key may have to be used). INDeX will then notify the local exchange that a
malicious call trace request has been made. The terminal user is notified
that the local exchange has processed this request by the
MCID
display
being cleared. If the local exchange does not acknowledge or process this
request, the
MCID
key remains.
This feature is only applicable to the Australian market.
Page 14 - Actions During a Call
INDeX 11.0 20CC Turret User's Guide
Answering an Alert
38DHB0002UKFM Issue 2 (10/05/2004)
