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1. INTRODUCTION
1.1. Warranty Policies
Associated Research, Inc., certifies that the instrument listed in this manual meets or
exceeds published manufacturing specifications. This instrument was calibrated using
standards that are traceable to the National Institute of Standards and Technology
(NIST).
Your new instrument is warranted to be free from defects in workmanship and material
for a period of (1) year from the date of shipment. You must complete the online
registration at
http://www.asresearch.com/support/register/login.aspx
or call 1-800-
858-TEST (8378) ext. 210 to register over the phone.
5-Year Program
Associated Research, Inc. recommends that your instrument be recertified on a
twelve-month cycle. Instruments purchased and used in North America only may
have their warranty extended in (1) year increments to a maximum of
(5) Years
provided they are serviced by an Associated Research, Inc. technician. The
recertification and inspection must be performed annually following receipt of the
instrument. Any instrument not recertified and inspected annually will not be eligible
for extended warranty status. This extended warranty is non-transferable and is
offered only to the original purchaser. A return material authorization (RMA) must be
obtained from Associated Research, Inc. before returning this instrument for warranty
service. Please contact our customer support center at 1-800-858-TEST (8378) to
obtain an RMA number. It is important that the instrument is packed in its original
container for safe transport. If the original container is not available or in poor
condition please contact our customer support center for proper instructions on
packaging. Damages sustained as a result of improper packaging will not be
honored. Transportation costs for the return of the instrument for warranty service
must be prepaid by the customer. Associated Research, Inc. will assume the return
freight costs when returning the instrument to the customer. The return method will be
at the discretion of Associated Research, Inc.
3-Year Program
A 3-Year warranty is also available for instruments purchased and used in North
America. All costs for this warranty are paid with the initial purchase and include
warranty coverage, annual recertification and standard ground return freight for
(3)
Years
. However, unlike our 5-Year program, annual recertification and inspection by
Associated Research, Inc. is not required.
Except as provided herein, Associated Research, Inc. makes no warranties to the
purchaser of this instrument and all other warranties, express or implied (including,
without limitation, merchantability or fitness for a particular purpose) are hereby
excluded, disclaimed and waived.
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