Aptiv Digital Passport DCT, Руководство по обслуживанию клиентов

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About This Guide
Passport DCT Customer Service Guide
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Note: In this guide, you may notice slight audience shifts between the intended audience (the
customer service representative) and the subscriber. For example, when “you” is used
in procedures, the audience is the subscriber instead of the customer service
representative. Procedures in this guide are intended as scripts that you, the customer
service representative, can read aloud when you are instructing subscribers over the
phone. In that situation it would be tedious to have to convert subscriber into “you” for
every step.
Chapter 8, Purchasing Premium
Services Using iSubscribe Helps you purchase unsubscribed premium
services (HBO, Showtime, Cinemax, etc.) using
the new iSubscribe application
Chapter 9, Setting Up Your VCR
Controls Helps you set up the VCR for impulse and
automatic recording
Chapter 10, About Video Mosaic
Channels Helps you use the new Video Mosaic channels,
which enable you to watch multiple video
streams (in scaled video windows)
simultaneously on a single channel and to launch
services by highlighting and selecting channels
This chapter Does the following