Chapter 27 Troubleshooting
NWA1000 Series User’s Guide
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You must remove any spaces from the certificate’s filename before you can import the certificate.
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Any certificate that you want to import has to be in one of these file formats:
• Binary X.509: This is an ITU-T recommendation that defines the formats for X.509 certificates.
• PEM (Base-64) encoded X.509: This Privacy Enhanced Mail format uses lowercase letters, uppercase
letters and numerals to convert a binary X.509 certificate into a printable form.
• Binary PKCS#7: This is a standard that defines the general syntax for data (including digital signatures)
that may be encrypted. A PKCS #7 file is used to transfer a public key certificate. The private key is not
included. The NWA1000 Series currently allows the importation of a PKS#7 file that contains a single
certificate.
• PEM (Base-64) encoded PKCS#7: This Privacy Enhanced Mail (PEM) format uses lowercase letters,
uppercase letters and numerals to convert a binary PKCS#7 certificate into a printable form.
• Binary PKCS#12: This is a format for transferring public key and private key certificates.The private key
in a PKCS #12 file is within a password-encrypted envelope. The file’s password is not connected to
your certificate’s public or private passwords. Exporting a PKCS #12 file creates this and you must
provide it to decrypt the contents when you import the file into the NWA1000 Series.
Note: Be careful not to convert a binary file to text during the transfer process. It is easy for this
to occur since many programs use text files by default.
I can only see newer logs. Older logs are missing.
When a log reaches the maximum number of log messages, new log messages automatically overwrite
existing log messages, starting with the oldest existing log message first.
The commands in my configuration file or shell script are not working properly.
• In a configuration file or shell script, use “#” or “!” as the first character of a command line to have the
NWA1000 Series treat the line as a comment.
• Your configuration files or shell scripts can use “exit” or a command line consisting of a single “!” to
have the NWA1000 Series exit sub command mode.
• Include
write
commands in your scripts. Otherwise the changes will be lost when the NWA1000 Series
restarts. You could use multiple
write
commands in a long script.
Note: “exit” or “!'” must follow sub commands if it is to make the NWA1000 Series exit sub
command mode.
I cannot get the firmware uploaded using the commands.
The Web Configurator is the recommended method for uploading firmware. You only need to use the
command line interface if you need to recover the firmware. See the CLI Reference Guide for how to
determine if you need to recover the firmware and how to recover it.