Help and support
160
The print doesn’t
stick to the workta-
ble (warpinig)
The print is warping.
Work table is not clean.
There is no adhesive.
First layer is too high above the
work table.
The temperature of the work
table is too low.
• Check is the work table cleaned.
• Make sure there is adhesive agent ap-
plied.
• Perform new autocalibration.
• Restore factory default, and repeat the
calibration process.
• Use 1-point manual calibration to set
proper Z0 value
• Make sure that the work table has a
proper temperature.
The print is cracked.
No covers attached.
Improper print temperature.
• Make sure that covers are attached on
the machine.
• Make sure that print temperature is
proper according to material producent
specification.
• Make sure that the .gcode file is designed
correctly .
The print is melted.
The print temperature is too
high.
There is no cooling fan atta-
ched.
• Make sure that the cooling fan is atta-
ched.
• Make sure that the print temperature is
proper according to material producent
specification.
• Make sure that the .gcode file is designed
correctly.
• Check if the thermistor is correctly instal-
led inside the heating block.
No connection via
USB.
PC is not detecting the machi-
ne.
• Check the USB cable with other device.
• Push the red reset button in front of the
machine.
• Check for drivers update.
In case when an error occurs while the machine is working, an error message will be
displayed on the machine LCD screen. The following table explains the error meanings,
provide probable cause of the error and suggested solutions.
Error message
Cause
Solutions
External SD Card
unmounted.
• SD card has lost the connec-
tion.
• No reading from external SD
Card.
• Reconnect the SD Card.
• Format external SD Card (FAT 32)
• Check the connection with other SD Card.
• Contact with Technical Support.
TouchProbe cable
not found. Please,
connect B cable.
• The B cable is not connected
• The B cable is not detected
• Check the connection of the B cable,
reconnect the B cable.
• Contact with Technical Support.
TouchProbe problem
detected. Please,
check A cable.
• The A cable is not connected
• The Tensometer is not detec-
ted
• Check the connection of the A cable,
reconnect the A cable.
• Connect another extruder to check the
connection.
• Contact with Technical Support.