Manufacturer’s warranty and liability
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3.1.5 The warranty shall cease to apply in the event of:
a) any product modification by any person not authorized by Zmorph;
b) any repair attempts of product by any person not authorized by Zmorph;
c) other interference in the product carried out by any person not authorized by Zmorph.
3.1.6 The warranty service does not apply to the actions stipulated in the User Guide
which the user is obligated to perform on their own and at their own expense.
3.1.7 The warranty applies without territorial restrictions.
3.2 Acceptance of warranty claim
3.2.1 The warranty claims may be accepted either at the shop where the product was
purchased or at the authorized service or at ZMorph’s registered office.
3.2.2 Acceptance of warranty claim requires:
a) returning a completed warranty claim during a warranty period to the Service Cen-
ter;
b) including the name of the product, the date of purchase, a detailed description of
the damage, as well as the description of the defect in the warranty claim;
c) attaching the original proof of purchase to the warranty claim;
d) delivering the defective product to ZMorph’s registered office at the Costumer’s ex-
pense.
3.3 Claim processing period
3.3.1 The Service Team shall repair the defective product within 14 working days from
the date of delivery of the defective product with the complete warranty claim to the
correct Service Center.
3.3.2 The claim processing period may be extended by the time necessary to import the
required replacement parts of the product. In all cases the Costumer shall be informed
on the extended claim processing period.
