Zip GP-SUPA004, Instruction Manual

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© 2023 System Q Ltd
367
Index
ZipDVR.com
Problem Possible
Cause
Possible Solution
Footage has
been
overwritten
The footage you are looking for may have
already been overwritten. If the hard drive's
overwrite status is set to Auto or after X
days, the recorder will overwrite old footage
when the hard drive is full or when the
number of days has elapsed.
Incorrect
search
parameters
Check that you have entered your search
parameters correctly
Incorrect date
or time
The recorders date and/or time might have
been wrong in the past but has since been
corrected. The footage previously recorded
will still contain the incorrect date and/or
time. For example if the date was out by a
day, events that happened on the 5th might
only appear when you search for events that
happened on the 4th.
Battery backup
has failed
The date and time has reverted to a default
setting following a power loss and the
recorder's on-board battery may have failed.
If so the battery will need replacing.
Motion detection
isn't working
Motion
detection isn't
enabled
Check that the switch is enabled for the
required cameras in the
Video - Motion
sub-menu.
No motion
area defined
Check that you have defined the detection
area as shown in the
Motion - Setup
section.
Motion
detection isn't
scheduled to
record
1. Check that Motion is scheduled to record
for the required camera in the Record -
Schedule sub-menu.
2. Check that the schedule covers the
intended time period
Recording has
not been setup
correctly
Check that the Record Switch is enabled in
the for the required channel in the
Record
sub-menu..
Sensitivity has
been set to low
Increase the sensitivity in the Video -
Motion sub-menu.
An alarm input
isn't working
Input
connections no
connected
correctly
Check that you have connected the alarm
connections on the back of the recorder to
the correct alarm channel and ground.
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