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Troubleshooting

131

2.

Click Browse to locate the firmware from your local system.

3.

Click Upgrade to upgrade the firmware.

The web user interface prompts “Firmware of the SIP Phone will be updated. It will
take 5 minutes to complete. Please don't power off!”.

4.

Click OK to confirm upgrading.

How to reset the phone?

Reset the phone when other troubleshooting suggestions do not correct the problem.
You need to note that all customized settings will be overwritten after resetting. We
recommend asking your system administrator for advice before resetting the phone.

To reset the phone via phone user interface:

1.

Press Menu->Settings->Advanced Settings (password: admin).

2.

Press or to scroll to Reset to Factory, and then press the Enter soft key.

The LCD screen prompts “Reset to factory settings?”.

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Summary of Contents for Yealink SIP-T26P

Page 1: ......

Page 2: ...O CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTAB...

Page 3: ...encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help To avoid the potential effects on...

Page 4: ... under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 5: ...one we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http www yealink com DocumentDownload aspx CateId 142 flag 142 Note Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Advanced Phone Features This section describes the changes to t...

Page 6: ...ollowing sections Phone Status on page 13 Remote Phone Book on page 43 The following sections are new Recent Call In Dialing on page 73 Major updates have occurred to the following sections Basic Network Settings on page 14 Keypad Lock on page 24 Contact Management on page 30 DSS Keys on page 49 Major updates have occurred to the following sections Keypad Lock on page 24 Volume on page 27 Ring Ton...

Page 7: ...About This Guide vii Call Forward on page 82 Call Pickup on page 93 Busy Lamp Field BLF on page 101 ...

Page 8: ...User Guide SIP T26P IP Phone viii ...

Page 9: ... Guide Version 70 vi Table of Contents ix Overview 1 Hardware Component Instructions 1 Icon Instructions 3 LED Instructions 5 User Interfaces 5 Phone User Interface 6 Web User Interface 6 Documentations 8 Getting Started 9 Packaging Contents 9 Phone Installation 11 Phone Initialization 12 Phone Status 13 Basic Network Settings 14 Registration 16 Idle Screen 17 Customizing Your Phone 19 General Set...

Page 10: ...agement 58 Dial Plan 59 Emergency Number 65 Live Dialpad 66 Hotline 67 Basic Call Features 69 Placing Calls 69 Answering Calls 71 Ending Calls 72 Redialing Numbers 73 Recent Call In Dialing 73 Auto Answer 74 Auto Redial 75 Call Completion 76 Call Return 77 Call Mute 77 Call Hold Resume 78 Do Not Disturb DND 79 Call Forward 82 Call Transfer 87 Call Waiting 89 Conference 89 Local Conference 90 Netwo...

Page 11: ... 107 Multicast Paging 109 Sending RTP Stream 109 Receiving RTP Stream 111 Music on Hold 112 Automatic Call Distribution ACD 113 Messages 115 Short Message Service SMS 115 Voice Mail 117 Message Waiting Indicator MWI 119 Troubleshooting 123 Regulatory Notices 133 Service Agreements 133 Limitations of Liability 133 Safety Instructions 133 Appendix A Time Zones 135 Index 137 ...

Page 12: ......

Page 13: ...rdware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the SIP T26P IP phone are the LCD screen and the keypad ...

Page 14: ...ous features MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles and indicates the headset mode HOLD Key Places a call on hold or resumes a held call TRAN Key Transfers a call to another party MUTE Key Mutes or un mutes an active call Speakerphone Key Toggles the hands free speakerphone mode RD Key Redials a previously dialed number CONF Key Conducts a conference call with multiple ...

Page 15: ...iled Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Forward Calls Call Hold Call Mute Ringer volume is 0 ...

Page 16: ...IP T26P IP Phone 4 Icon Description Keypad Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped ...

Page 17: ...atus Description Solid green The monitored user is idle Fast flashing green The monitored user receives an incoming call Slow flashing green The monitored user is busy Off The monitored user does not exist Memory key LED configured as BLF key LED Status Description Solid green The monitored user is idle Flashing red The monitored user receives an incoming call Solid red The monitored user is busy ...

Page 18: ...e phone user interface refer to Customizing Your Phone on page 19 In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web brows...

Page 19: ...Features Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection Advanced Phone Features Busy Lamp Field BLF Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution ACD Messages SIP Account User Options Activat...

Page 20: ...uage Quick Installation Guide Basic setup of the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Guide Phone Web user interface settings Basic call features and advanced phone features CD attached in the package PDF English Note The table above lists most of the feature options Please refer to the relevant sections...

Page 21: ...hone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SIP T26P IP phone package SIP T26P IP phone Phone Stand ...

Page 22: ...IP T26P IP Phone 10 Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide CD ROM Check the list before installation If you find anything missing contact your system administrator ...

Page 23: ...he stand 2 Connect the handset and optional headset Note 3 Connect the network and power You have two options for power and network connections Your system administrator will advise you which one to use AC power Power over Ethernet PoE AC Power To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and A headset is not included in the packaging contents Co...

Page 24: ... Internet port on the phone and an available port on the in line power switch hub Note After your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration The LCD screen If in line power switch hub is provided you don t need to connect the phone to the power adapter Make sure the...

Page 25: ...k status e g IPv4 status IP mode MAC address LAN type LAN IP and LAN mask Phone status e g product name hardware version firmware version product ID MAC address and device certificate status Account status e g the register status of SIP accounts To view the phone status via phone user interface 1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To ...

Page 26: ...isplayed on the first page of the web user interface If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv6 addresses To configure the IP address mode via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WAN Port ...

Page 27: ... Menu Settings Advanced Settings password admin Network WAN Port IPv4 Static IP Client 2 Enter the desired values in the IP Address Subnet Mask Default Gateway Pri DNS and Sec DNS fields respectively 3 Press the Save soft key to accept the change or the Back soft key to cancel To configure a static IPv6 address via phone user interface 1 Press Menu Settings Advanced Settings password admin Network...

Page 28: ...nced Settings password admin Network WAN Port IPv4 PPPoE IP Client 2 Enter the user name and password in the corresponding fields 3 Press the Save soft key to accept the change or the Back soft key to cancel Note Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you start up your phon...

Page 29: ...Getting Started 17 If the phone has successfully started up the idle screen will be shown as below The idle screen shows the label of current account time and date and four soft keys ...

Page 30: ...User Guide for the SIP T26P IP Phone 18 ...

Page 31: ... your phone Topics include General Settings Audio Settings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the backlight status on the LCD screen as the following types Always Off Backlight is turned off permanently Always On Backlight is on permanently 15 30...

Page 32: ...he web user interface will use English You can change the language for the phone user interface and the web user interface respectively Note To change the language for the phone user interface 1 Press Menu Settings Basic Settings Language 2 Press or to select the desired language Not all of the supported languages are available for selection The available languages depend on the language packs cur...

Page 33: ...are displayed on the LCD screen when the phone is idle If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server you need to configure the time and date manually For more information on the SNTP server contact your system administrator To configure the SNTP settings via phone user interface 1 Press Menu Settings Basic Settings Time Date SNTP Settings 2 Press or...

Page 34: ...screen will change accordingly To configure the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Switch soft key to select the desired time format from the Clock field 3 Press or or the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back...

Page 35: ...or The default administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settings password admin Set Password 2 Enter the old password in the Current PWD field 3 Enter the new password in the New PWD field 4 Enter the new password again in...

Page 36: ... and MESSAGE key are locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE OK HOLD MUTE TRAN RD CONF X navigation keys line keys memory keys and the soft keys until unlocked All Keys All keys are locked except the Volume key You are only allowed to dial emergency numbers reject incoming calls by pressing the X key answer...

Page 37: ...ld 3 Press the Save soft key to accept the change 4 Long press to lock the keypad immediately when the phone is idle The LCD screen prompts Keypad Locked and displays the icon You can specify the interval in seconds to automatically lock the keypad instead of long pressing To configure the interval of automatic keypad lock via web user interface 1 Click on Features Phone Lock 2 Enter the desired i...

Page 38: ... Note To unlock the keypad via phone user interface 1 Press any locked key the LCD screen prompts Please Enter PIN 2 Enter the PIN in the PIN field 3 Press the Confirm soft key to unlock the keypad The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the keypad again Note The default interval is 0 second that is you need to long press to loc...

Page 39: ...e Keypad lock is configurable via web user interface at the path Features Phone Lock You can press the Volume key to adjust the ringer volume when the phone is idle You can also press the Volume key to adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use To adjust the volume when the phone is idle 1 Press to adjust the ringer volume...

Page 40: ...ifferent accounts registered on your phone or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Sound Ring Tones 2 Press or to select the desired ring tone 3 Press the Save soft key to accept the change or the Back soft key to cancel To select a ring tone for the account via web user interface 1 Click on...

Page 41: ...via web user interface only The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts If no ring tone is assigned to the contact the phone will play the ring tone assigned to the associated grou...

Page 42: ... lists The lists may contain Local Directory History Remote Phone Book and LDAP To configure the directory via web user interface 1 Click on Directory Setting 2 In the Directory block select the desired list from the Disabled column and then click The selected list appears in the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 To remove a list from the Enabled column selec...

Page 43: ...ne is idle The LCD screen displays the list s in the directory If there is only one list in the directory press the Dir soft key to enter this list directly The built in phone directory stores the names and phone numbers of your contacts You can store up to 1000 contacts and 5 groups in your phone s local directory add new contacts and groups edit delete or search for a contact or simply dial a co...

Page 44: ... name in the Name field 4 Press or to select the desired group ring tone from the Ring Tones field If Auto is selected this group will use the ring tone assigned to the account For more information on ring tone for a account refer to Ring Tones on page 28 5 Press the Add soft key to accept the change or the Back soft key to cancel To edit a group in the local directory 1 Press the Dir soft key The...

Page 45: ...one enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Select the desired group e g Test 3 Press the Option soft key and then select Delete from the prompt list The LCD screen prompts Delete selected group 4 Press the OK soft key to conf...

Page 46: ...enter the local directory 2 Press the Enter soft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press the Add soft key 4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the Account field If Auto is selected the phone will use ...

Page 47: ...u Directory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired contact 3 Press the Option soft key and then select Add to Contacts from the prompt list 4 Press the Save soft key to save the contact in the local directory If the contact has already existed in the local directory the LCD screen will...

Page 48: ...he desired contact 4 Press the Option soft key and then select Detail from the prompt list 5 Press or to switch between different items and then edit 6 Press the Save soft key to accept change or the Back soft key to cancel To delete a contact from the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by defa...

Page 49: ... directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Press the Enter soft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press or to select the desired contact 4 Do one of the following If only one number of the contact is stored in the local ...

Page 50: ... the keypad The contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can search for a contact in your desired lists when the phone is in the dialing screen The lists may contain Local Directory History Remote Phone Book and LDAP To configure search source list in dialing via web user interface 1 Click on Directory Se...

Page 51: ...ontinuous characters of the contact name or the contact phone number using the keypad The contacts in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen You can press or to scroll to the desired contact and then place a call to the contact You can manage your phone s local directory via phone or web user interface But you can onl...

Page 52: ... to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file 4 Click Import C...

Page 53: ...ct list to your local system Note The built in phone directory stores the names and phone numbers for a blacklist You can store up to 30 contacts in your phone s blacklist directory add edit delete or search for a contact in the blacklist directory even dial a contact number from the blacklist directory but incoming calls from blacklist contacts will be rejected automatically To add a contact to t...

Page 54: ...ry directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Press the Enter soft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press or to select the desired contact 4 Press the Option soft key and ...

Page 55: ...rectory contact your system administrator To configure an access URL for remote phone book via web user interface 1 Click on Directory Remote Phone Book 2 Enter the access URL in the Remote URL field 3 Enter the name in the Display Name field 4 Click Confirm to accept the change Note To access your corporate directory via phone user interface 1 Press Menu Directory Remote Phone Book If Remote Phon...

Page 56: ...pad The contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list To place a call from the corporate directory 1 Press Menu Directory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired remote group and then press the Enter so...

Page 57: ...nable history record in advance To enable history record via phone user interface 1 Press Menu Features History Setting 2 Press or or the Switch soft key to select Enable from the History Record field 3 Press the Save soft key to accept the change or the Back soft key to cancel To view the call history 1 Press the History soft key The LCD screen displays All Calls list 2 Press or to switch between...

Page 58: ...o Contacts or Add to Blacklist from the prompt list 5 Enter the desired values in the corresponding fields and then press the Save soft key For more information refer to Contact Management on page 30 To delete an entry from the call history list 1 Press the History soft key 2 Press or to switch between All Calls Placed Calls Received Calls Missed Calls and Forwarded Calls 3 Press or to select the ...

Page 59: ...lick Browse to locate the logo file from your local system 4 Click Upload to upload the file 5 Click Confirm to accept the change Note Physically connect your headset and activate the headset mode for use For more information on physically connecting a headset refer to Phone Installation on page 11 The logo file format must be dob contact your system administrator for more information A custom log...

Page 60: ...ly For more information on using the headset to place a call refer to Placing Calls on page 69 To deactivate the headset 1 Press again on the phone The HEADSET key LED goes out when the headset mode is deactivated You can use headset in priority when enabling headset prior This feature is especially useful for permanent or full time headset users To enable headset prior via web user interface 1 Cl...

Page 61: ... be able to listen To enable dual headset via web user interface 1 Click on Features General Information 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to accept the change Note Three types of DSS keys Memory Keys Line Keys and Programmable Keys The details will be introduced in the following The use of line keys and memory keys are almost the If headset prior is enabled ...

Page 62: ...lect the desired memory key and then press the Enter soft key 3 Select the desired key type from the Type field 4 Optional Select the desired key event from the Key Type field 5 Optional Select the desired account from the Account ID field 6 Optional Enter the corresponding value in the Value field 7 Optional Enter the corresponding value in the Extension field 8 Press the Save soft key to accept ...

Page 63: ... 2 Press the DSS key to place an active call on hold 3 Press the DSS key again to resume the held call Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember Dependencies Type Speed Dial Account ID the account this feature will be applied to Value the number you want to dial out Usage Press the DSS key to dial out the number specified in the Value field ...

Page 64: ...s associated with their own group Dependencies Type Key Event Key Type Group Pickup Account ID the account this feature will be applied to Value the group pickup feature code Usage Press the DSS key on your phone when a phone number in the group receives an incoming call The call is answered on your phone DTMF You can use this key feature to send the specification of arbitrary key sequences via DT...

Page 65: ...roup you want to access if the remote phone book is configured Usage Press the DSS key to access the remote group specified in the Phone Book Name field XML Browser You can use this key feature to access the XML browser quickly The XML browser allows you to create custom services which meet your functional requirements on the server You can customize practical applications such as weather report s...

Page 66: ...the number specified in the Value field Note Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone Dependencies Type Key Event Key Type Tran Value the number you want to transfer to Usage When the transfer mode on DSS key is Blind Transfer press the DSS key to complete the blind transfer to the numbe...

Page 67: ...e phone is in phone mode 1 Press the DSS key to activate DND 2 Press the DSS key again to deactivate DND When the phone is in custom mode 1 Press the DSS key to access the custom DND interface 2 Activate or deactivate DND for one or all accounts Note SMS You can use this key feature to quick access text message For more information refer to Short Message Service SMS on page 115 Dependencies Type K...

Page 68: ...eters quickly Dependencies Type Key Event Key Type Zero Touch Usage 1 Press the DSS key to access the zero touch screen 2 Press the OK soft key within a few seconds 3 Configure the network parameters in the corresponding fields 4 Press the Next soft key 5 Configure the auto provision parameters in the corresponding fields 6 Press the OK soft key The phone will reboot to update configurations URL Y...

Page 69: ... the Type field 4 Optional Select the desired key event from the Key Type field 5 Optional Select the desired account from the Account ID field 6 Optional Enter the corresponding value in the Value field 7 Optional Enter the corresponding value in the Extension field 8 Press the Save soft key to accept the change or the Back soft key to cancel Line key is configurable via web user interface at the...

Page 70: ...ount or configure multiple line keys to associate with an account To register an account via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Enable from the Activation field 4 Enter the desired values in the Label Display Name Register Name User Name Password and SIP Server1 2 fields respec...

Page 71: ...ine keys Outgoing calls will be distributed similarly Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys Dial plan is a string of characters that governs the way your SIP T26P IP phone processes the inputs received from your phone keypad The SIP T26P IP phone supports the following dial plan features Replace Rule Dial now Area...

Page 72: ...place rules up to 100 to remove the specified string and replace it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be replaced This feature is convenient for you to dial out a long number For example a replace rule is configured as Prefix 1 and Replace 1234567 when you try to dial out...

Page 73: ... rule s Note You can configure one or more dial now rules up to 100 on your phone When the dialed out number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 2xx then any entered three digit string beginning with 2 will be dialed out automatically on the phone To add a dial now rule via web user interface 1 Click on Settings Dial ...

Page 74: ...ally without pressing any key Note Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial out the phone number automatically which matches a dial now rule after the specified delay time To configure the delay time for dial now rule via web user interface 1 Click on Features General Information You can also edit or delete the di...

Page 75: ...de area For example area code is configured as Code 0592 Min Length 4 Max Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the area code and dial out the number 059256789 You can only configure one area code rule on your phone To configure the area code via web user interface 1 Click on Settings Dial Plan Area Code 2 Enter the desired values...

Page 76: ...rom being dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 Enter the desired value in the BlockOut Number field The default values of minimum and maximum length are 1 ...

Page 77: ...stance when necessary The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have different emergency numbers for different emergency services You can specify the emergency telephone number on the IP phone for contacting the emergency services in an emergency situation Note To spec...

Page 78: ...enable live dialpad on the SIP T26P IP phone which enables the IP phone to automatically dial out phone numbers without pressing any other key You can also configure a delay where the phone will dial out the phone number automatically after the specified period of time To enable live dialpad via web user interface 1 Click on Settings Preference 2 Select Enabled from the pull down list of Live Dial...

Page 79: ...l dial out the hotline number automatically after the specified period of time To configure hotline number via phone user interface 1 Press Menu Features Hotline 2 Enter the desired number in the Hotline Number field 3 Enter the delay time in seconds in the Hotline Delay field The valid values range from 0 to 10 4 Press the Save soft key to accept the change or the Back soft key to cancel Hotline ...

Page 80: ...User Guide for the SIP T26P IP Phone 68 ...

Page 81: ...P phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact yo...

Page 82: ...andset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more information refer to Key as Send on page 24 Note To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press or the line key to obtain a...

Page 83: ...oft key Press or the Hold soft key to place the original call on hold Press the NewCall soft key Enter the desired number using the keypad Press or the Send soft key You can press or to switch between the calls and then press the Resume soft key to retrieve the desired call When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the heads...

Page 84: ... using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press the Answer soft key The incoming call is answered and the original call is placed...

Page 85: ...ed entry from the placed call list and then press or the Send soft key You can view the placed calls list when the phone is in the pre dialing screen To do this you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing To end a call placed on hold you ca...

Page 86: ...r an incoming call on a line Auto answer is configurable on a per line basis To configure auto answer via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Press or or the Switch soft key to select Enable from the Auto Answer field 4 Press the Save soft key to accept the change or the Back soft key ...

Page 87: ...or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Redial Interval field The default time interval is 10s 4 Enter the desired times in the Redial Times field The default times are 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Auto redial is configurable via web user interface at the path Features General Informat...

Page 88: ...when the callee becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enable from the Call Completion field 3 Press the Save soft key to accept the change or the Back soft key to cancel Call completion is configurable via web user interface at the path Features General Information ...

Page 89: ...ired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel Call return key is configurable via web user interface at the path DSSKey You can mute the microphone of the active audio device during an active call and ...

Page 90: ... a call on hold 1 Press or the Hold soft key during a call The LCD screen indicates the call is on hold and the line key LED flashes green Note To resume a held call 1 Press or the Resume soft key Multiple Calls on Hold If multiple calls are placed on hold do one of the following Press or to switch between the calls and then press the Resume soft key to retrieve the desired call Press the correspo...

Page 91: ...tom DND can be configured for each or all accounts You can receive incoming calls from authorized numbers when DND is enabled To configure the DND mode via web user interface 1 Click on Features Forward DND 2 In the DND block mark the desired radio box in the Mode field 3 Click Confirm to accept the change Note To activate DND in the phone mode 1 Press the DND soft key when the phone is idle The i...

Page 92: ...desired account 3 Press or soft key to select On to activate DND 4 Press the Save soft key to accept the change The icon appears on the idle screen and the associated line icon changes to Incoming calls on this line will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will prompt on the LCD screen To activate DND in the custom mode for all accounts 1 Pr...

Page 93: ...ck on Features Forward DND 2 Select Enabled from the pull down list of DND Emergency 3 Enter the numbers in the DND Authorized Numbers field For multiple numbers enter a comma between every two numbers 4 Click Confirm to accept the change When DND is enabled on the phone the phone can still receive incoming calls from The prompt message displays only if Missed Call Log for the line is enabled Miss...

Page 94: ... are immediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time You can enable disable call forward for the phone system or you can customize call forward for each or all accounts Two call forward modes Phone default Call forward is effective for the phone system Custom Call forward can be configured for each or all accounts To ...

Page 95: ...e destination number you want to forward incoming calls to in the Forward To field 3 Optional Enter the always forward on code and off code respectively in the On Code and Off Code field b If you select Busy Forward 1 Press or or the Switch soft key to select Enable from the Busy field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward To fie...

Page 96: ...soft key to accept the change or the Back soft key to cancel The icon on the idle screen indicates that call forward is enabled To enable call forward in custom mode 1 Press Menu Features Call Forward 2 Press or to select the desired account and then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Depending on your selection a If you se...

Page 97: ...count 1 Press or or the Switch soft key to select Enable from the Busy field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward To field 3 Optional Enter the busy forward on code and off code respectively in the On Code and Off Code field You can also enable busy forward for all accounts After busy forward was enabled for a specific account d...

Page 98: ...abled for a specific account do the following 1 Press or to select the No Answer field 2 Press the All Lines soft key The LCD screen prompts Copy to All Lines 3 Press the OK soft key to accept the change or the Cancel soft key to cancel 5 Press the Save soft key to accept the change or the Back soft key to cancel The icon appears on the idle screen and the associated line icon changes to Call forw...

Page 99: ...hen press the Enter soft key 3 Press or to select the desired forwarding type then press the Enter soft key 4 Press or or the Switch soft key to select Disable to disable the call forward 5 Press the Save soft key to accept the change Dynamic Forwarding To forward an incoming call to another party 1 When the phone is ringing press the Fwd soft key 2 Enter the number you want to forward the incomin...

Page 100: ...then select Remote Phone Book Select the desired group and search for the contact Directory and remote phone book should be configured in advance Refer to Directory on page 30 and Remote Phone Book on page 43 for more information 3 Press the Send soft key or to dial out 4 Press or the Tran soft key to complete the transfer when receiving the ringback To perform an attended transfer 1 Press or the ...

Page 101: ...ng tone when receiving another call To configure call waiting via phone user interface 1 Press Menu Features Call Waiting 2 Press or or the Switch soft key to select Enable from the Call Waiting field 3 Press or or the Switch soft key to select Enable from the Play Tone field 4 Optional Enter the call waiting on code and off code respectively in the CW On Code and CW Off Code field 5 Press the Sav...

Page 102: ... in a conference 1 Place two calls using two different accounts on the phone for example place the first call using account 1 and then place the second call using account 2 2 Press or to select the call for conference and make sure the call is active for example select the call on account 1 3 Press or the Conf soft key to join the two calls in the conference on the selected account You can press o...

Page 103: ...onference URI field 6 Click Confirm to accept the change Note To set up a network conference call 1 Place a call to the first party 2 Press or the Conf soft key to place a new call The active call is placed on hold 3 Enter the number of the second party and press or the Send soft key 4 When the second party answers the call press or the Conf soft key to add the second party to the conference 5 Pre...

Page 104: ... LCD screen Note To configure a call park key via phone user interface 1 Press Menu Features DSS Keys Memory Keys or Line Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Park from the Key Type field 5 Press or or the Switch soft key to select the desired account from the Account ID field 6 ...

Page 105: ...mation You can pick up an incoming call by using the DPickup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable the directed call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Directed Call Pickup The call park c...

Page 106: ... Pickup 2 Enter the directed call pickup code in the Directed Call Pickup Code field 3 Click Confirm to accept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the directed call pickup code in the Directed Call Pickup Code field ...

Page 107: ...gain The call is answered on your phone You can also configure a DSS key as directed pickup key via phone user interface or web user interface You can pick up a call by pressing the directed pickup key directly Group Call Pickup To enable the group call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Click Confirm to acc...

Page 108: ...e To configure the group call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pickup Code field 5 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset ...

Page 109: ...don t want to be harassed Anonymous call is configurable on a per line basis You can also configure the phone to send anonymous code to the server to activate deactivate anonymous call on the server side Note To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field Anonymous call is...

Page 110: ...asic To place an anonymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity You can use anonymous call rejection to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up Anonymou...

Page 111: ...ield 5 Optional Enter the anonymous call rejection on code and off code respectively in the Reject On Code and Reject Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel Anonymous call rejection is configurable via web user interface at the path Account Basic ...

Page 112: ...User Guide for the SIP T26P IP Phone 100 ...

Page 113: ...configure a BLF key memory key on the phone for monitoring the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend s line is in use For more information on BLF key LED indications refer to LED Instructions on page 5 You can press a BLF key to dial out the monitored phone number when the monitored line is idle You can receive a visual and an audio alert if e...

Page 114: ...udio alert for BLF pickup on the phone This allows the monitoring phone to play a warning tone when the monitored line receives an incoming call You can also enable visual alert for BLF pickup feature on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives an incoming call To enable visual and audio alert features via web user inter...

Page 115: ...e 49 You can record calls by pressing a record key on the phone The SIP T26P IP phone supports record and URL record Two ways of call recording Record The phone sends SIP INFO message containing a specific header Record on off to trigger a recording URL Record The phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL Note To configure a record...

Page 116: ...oft key to accept the change or the Back soft key to cancel Record and URL record keys are configurable via web user interface at the path DSSKey The record URL record keys control the recording and are available During an active call When calls are on hold or mute During a blind or attended transfer During a conference call When the phone prompts you to answer an incoming call The record URL reco...

Page 117: ...primary motivation for hot desking is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the SIP T26P IP phone to log out of the existing accounts and then log into a...

Page 118: ... path DSSKey To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts Clear all account config 2 Press the OK soft key registration configurations of all accounts will be cleared immediately The login wizard will be shown as below 3 Enter the desired values in the User Name and Password fields respectively Contact your system administrator for more information 4...

Page 119: ...n the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel Intercom key is configurable via web user interface at the path DSSKey To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension number specified in the Value field 2 Press the intercom key again or the Cancel soft key to end the inte...

Page 120: ...atures Intercom 2 Make the desired changes Press or to switch between different intercom features 3 Press the Save soft key to accept the change or the Back soft key to cancel These specific parameters are configurable via web user interface at the path Features Intercom Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call If Accept Intercom is enab...

Page 121: ...g intercom call like a waiting call Intercom Barge is disabled by default You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group You can configure a multicast paging key on the phone which allows you to send a Real Time Transport Protocol RTP stream to the pre configured multicast address es without involving SIP signaling Y...

Page 122: ...res General Information 2 Select the desired codec from the pull down list of Multicast Codec The default codec is G722 3 Click Confirm to accept the change Note To send RTP stream 1 Press the multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local network then listens to the RTP on the preconfigured multicast address IP P...

Page 123: ...active call it will be ignored automatically If Disabled is selected from the pull down list of Paging Barge the voice call in progress takes precedence over all incoming multicast paging calls Valid values in the Paging Barge field 1 to 10 Define the priority of an active call 1 is the highest priority 10 is the lowest Disabled The voice call in progress shall take precedence over all incoming pa...

Page 124: ...ge Note Music on hold MoH is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold To use this feature you should specify a SIP URI pointing to a Music on Hold Server account When a call is placed on hold the phone will send a SIP INVITE message to the Music on Hold Server account The Music on Hold Server account automatically answers t...

Page 125: ...all center The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity ACD on the SIP T26P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users To use this feature you should configure an ACD key in advance Not...

Page 126: ... the ACD key to log into the ACD system After logging in you are ready to receive calls from the ACD system You can press the ACD key to show your current ACD user status You can press the Available Unavailable soft key to change your ACD user status ACD user status synchronizes on both IP phone and ACD system When you set the ACD user status to be available the ACD key LED illuminates solid green...

Page 127: ... boxes can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the View soft key Note To send a text message 1 Press Menu Messages Text Message New Message 2 Compose the new text messag...

Page 128: ...le via web user interface at the path Features SMS To reply a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the Reply soft key 3 Compose the new text message You can press the abc soft key to change the input mode 4 Press the Send soft key after completing the content 5 Check the From and To fields and then press the Send soft key To delete a text mes...

Page 129: ... mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone and the MESSAGE key LED will illuminate and the LCD screen will display a flashing icon Note To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voice mail and then h...

Page 130: ...w voice mails press or the Connect soft key to dial out the voice mail access code 2 Follow the voice prompt to listen to voice mails Note To view the voice mail via phone user interface 1 Press Menu Messages Voice Mail View Voice Mail The LCD screen displays the amount of new and old voice mails 2 Select an account and then press the Connect soft key to listen to the voice mails Voice mail access...

Page 131: ...Description Subscribe for MWI Enable or disable a subscription for MWI service MWI Subscription Period Period of MWI subscription The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI to Voice Mail Enable or disable a subscription to the voice mail number for MWI service To use this feature you should configure subscribe for MWI and the voice mail number ...

Page 132: ...eriod Seconds field 6 Click Confirm to accept the change To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail ...

Page 133: ... voice mail number in the Voice Mail field 6 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscription is configurable via web user interface only ...

Page 134: ...User Guide for the SIP T26P IP Phone 122 ...

Page 135: ... Unavailable Ensure that the Ethernet cable is plugged into the Internet port o the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service The LCD screen prompts No Service message when no SIP account registers successfully Why doesn t the phone display time ...

Page 136: ...ether the dial tone is present for one of the audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is idle For more information refer to Volume on page 27 Why can t I receive calls Check that ...

Page 137: ... display name Both user name and register name are defined by the server A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires Display name is the caller ID that will be displayed on the callee s LCD screen Server configurations may override local configurations Why does the phone play a tone when there is a call...

Page 138: ...a SMS to any other phone SMS depends on support from a SIP server Contact your system administrator for more information How to change the user password To change the user password via web user interface 1 Click on Security Password 2 Select user from the pull down list of User Type 3 Enter the new user password in the New Password field and Confirm Password field ...

Page 139: ...sired account from the pull down list of Account 3 Click on Advanced 4 Select the desired value from the pull down list of RTP Encryption SRTP 5 Click Confirm to accept the change Note If logging in the web user interface of the phone with the user credential you need to enter the current user password in the Old Password field User password is configurable via web user interface only SRTP is not ...

Page 140: ...he phone Note How to export PCAP trace We may need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to begin recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to end recording Any reboot of your phone may take a few minutes ...

Page 141: ...onfiguration 2 Select 6 from the pull down list of System Log Level 3 Click Confirm to accept the change The web user interface prompts Do you want to restart your machine The configuration will take effect after reboot 4 Click OK to reboot the phone After rebooting the phone the system log level is set as 6 the debug level 5 Mark the Local radio box in the Export System Log field 6 Click Export t...

Page 142: ...b user interface 1 Click on Settings Configuration 2 Click Export to open file download window and then save the file to your local system To import the phone configurations via web user interface 1 Click on Settings Configuration 2 Click Browse to locate a configuration file from your local system 3 Click Import to import the configuration file Note How to upgrade firmware To upgrade firmware via...

Page 143: ...to reset the phone Reset the phone when other troubleshooting suggestions do not correct the problem You need to note that all customized settings will be overwritten after resetting We recommend asking your system administrator for advice before resetting the phone To reset the phone via phone user interface 1 Press Menu Settings Advanced Settings password admin 2 Press or to scroll to Reset to F...

Page 144: ...key The LCD screen prompts Resetting Please Waiting The LCD screen prompts Initializing Please wait The phone will be reset to factory sucessfully after startup Note Reset of the phone may take a few minutes Do not power off until the phone starts up successfully ...

Page 145: ...structions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean Dur...

Page 146: ... spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twiste...

Page 147: ...a Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Por...

Page 148: ... 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanistan 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 0...

Page 149: ... i Customizing Your Phone 19 D Declaration of Conformity ii Deleting Contacts 36 Deleting Groups 33 Dial now 61 Dial Plan 59 Directory 30 Do Not Disturb DND 79 Documentations 8 DSS Keys 49 Dual Headset 49 E Editing Contacts 35 Editing Groups 32 Emergency Number 65 Ending Calls 72 G General Settings 19 Getting Started 9 H Hardware Component Instructions 1 Headset Mode Activation Deactivation 48 Hea...

Page 150: ... Keys 57 R Receiving RTP Stream 111 Recent Call In Dialing 73 Redialing Numbers 73 Registration 16 Regulatory Notices 133 Remote Phone Book 43 Replace Rule 60 Ring Tones 28 S Safety Instructions 133 Search Source List in Dialing 38 Searching for Contacts 38 Semi attended Transfer 87 Sending RTP Stream 109 Service Agreements 133 Short Message Service SMS 115 System Customizations 47 T Time and Date...

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