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Xerox WorkCentre 4260 Series, System Administration Manual

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18 Troubleshooting 

172

Xerox WorkCentre 4260 Series System Administration Guide

Network Scanning

Problem

Action

I cannot scan on the machine.

1.

If a Scan to File Confirmation Report is produced check the 
details.

2.

Print a System Configuration Report to check that Network 
Scanning is configured correctly.

3.

Ensure that the scan filing location, User account and password 
are correctly configured on the machine.

4.

Ensure that the User account has Read and Write access to the 
scan filing location.

5.

At a workstation on your network, login to the scan filing 
location with the User account and copy a file into the location. 
If you cannot do this, the Xerox machine will not be able to 
scan to this location.

Summary of Contents for WorkCentre 4260 Series

Page 1: ...Xerox WorkCentre 4260 Series System Administration Guide i System Administration Guide Xerox WorkCentre 4260 Series...

Page 2: ...cial law or hereinafter granted XEROX COPYRIGHT STATEMENT XEROX and all Xerox product names mentioned in this document are trademarks of XEROX CORPORATION Other trademarks belong to their respective o...

Page 3: ...nting a Configuration Report 9 CentreWare Internet Services 9 System Configuration 9 Access CentreWare Internet Services 10 Setup HTTP 10 Change the Administrator Password 11 3 Network Installation 13...

Page 4: ...y the Software Version 34 Clone a Machine 34 Install Clone File to another Device 35 4 Print Drivers 37 Windows Printing 37 LPR Printing 37 Ensure Print Services for Unix is enabled 37 Install Printer...

Page 5: ...ry 60 File Transfer Protocol FTP 60 Information Checklist 60 Procedure 61 Server Message Block SMB 62 Information Checklist 62 Procedure 62 HTTP HTTPS 63 Information Checklist 63 Procedure 64 File Des...

Page 6: ...79 Overview 79 E mail Addressing 79 Information Checklist 80 Enable E mail from the Machine 80 Configure SMTP 80 Configure the Feature 81 General 81 Scan to E mail 83 Advanced Settings 83 Layout Adjus...

Page 7: ...Step Configure Defaults 99 General 99 Test the Server Fax 100 10 Embedded Fax 101 Overview 101 Server Fax and Embedded Fax 101 Information Checklist 101 Enable Embedded Fax from the Machine 102 Test t...

Page 8: ...klist 118 Enable Xerox Standard Accounting in CentreWare Internet Services 118 Enable Xerox Standard Accounting from the Machine 119 Enable Xerox Standard Accounting in your Print Driver 119 Windows 1...

Page 9: ...on SMB Windows NT 4 134 Configure Network Authentication SMB Windows ADS 135 Configure Network Authentication LDAP 136 Procedure 136 Verify that LDAP Authentication is enabled at the machine 137 Confi...

Page 10: ...d Certificate Authority 152 Enable Secure HTTP SSL 153 SNMP 153 SNMPv3 155 16 CentreWare Internet Services CWIS 157 Overview 157 Information Checklist 157 Enable HTTP on the Machine 158 Access CWIS 15...

Page 11: ...klist 168 Procedure 168 Manual upgrade using a USB flash drive 169 Information Checklist 169 Procedure 169 18 Troubleshooting 171 Problem Solving Procedure 171 Network Scanning 172 LDAP 175 Server Fax...

Page 12: ...TABLE OF CONTENTS xii Xerox WorkCentre 4260 Series System Administration Guide...

Page 13: ...of being used for copying printing faxing and scanning The features and functions available on your machine depend on the model you have purchased Xerox WorkCentre 4260 The machine supports scanning t...

Page 14: ...d Standard Standard Standard 100 Sheet DADF Standard Standard Standard Standard HCF Optional Optional Optional Standard Finisher Optional Optional Optional Standard USB Thumb Drive Standard Standard S...

Page 15: ...260 Series System Administration Guide 3 Control Panel Overview Services Job Status Machine Status Display and Touch Screen Log In Out Help Cancel Numeric Keypad Stop Start Power Interrupt Printing La...

Page 16: ...1 Introduction 4 Xerox WorkCentre 4260 Series System Administration Guide...

Page 17: ...WorkCentre 4260 Series System Administration Guide 5 2 Machine Connection This chapter shows you how to connect your machine to a network and configure Ethernet settings Connection Ports Front View US...

Page 18: ...provided for connection to a USB flash drive and is used as an input port for printing jobs storing jobs and performing a software upgrade Power Switch Power Connection Card Reader Slot for Feature E...

Page 19: ...Mbps 100 Mbps The machine is compatible with SMB LPD AppleTalk NetWare IPP HTTP DHCP LDAP SNMP DDNS and Port 9100 It supports an Ethernet connector as a standard feature There are five Ethernet interf...

Page 20: ...on provides access to the Administrator Tools area Administrator access is required to change settings such as network information on the device 1 Press the Log In Out button on the Control Panel 2 En...

Page 21: ...Status button on the Control Panel 2 Touch the Information Pages tab 3 Touch System Configuration 4 Touch Print 5 Touch Close CentreWare Internet Services CentreWare Internet Services is the embedded...

Page 22: ...ter the required number of seconds 1 60 in the Keep Alive Timeout entry box NOTE Generally longer amounts of time that a user is connected will tend to slow down and tie up connections Keep Alive Time...

Page 23: ...browser and enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Maintenance link 5 Click on the Admin Password link If prompted enter...

Page 24: ...2 Machine Connection 12 Xerox WorkCentre 4260 Series System Administration Guide...

Page 25: ...at the device user interface or remotely via a web browser using Internet Services IPv6 can only be configured using Internet Services To configure TCP IP Settings using CentreWare Internet Services S...

Page 26: ...as you want it to appear with correct case To access more characters touch 123 on the User interface 18 Touch Save 19 Touch Subnet and Gateway 20 Touch each octet button of the Subnet Address at a ti...

Page 27: ...es at a time before entering the numbers from the keypad NOTE If DHCP is enabled the Alternate DNS server information is not available as a feature summary 39 Touch Save Enable Dynamic DNS Registratio...

Page 28: ...sword The default is 1111 3 Touch Enter 4 Press the Machine Status button 5 Touch the Tools tab 6 Touch Connectivity and Network Setup 7 Touch Advanced 8 Touch Network Setting 9 Touch Network Setup 10...

Page 29: ...in Machine IP Address Subnet Mask and Gateway Address NOTE If BOOTP or DHCP address resolution mode is selected you cannot change the IP address Subnet Mask or default gateway If RARP address resolut...

Page 30: ...Protocol Settings The device performs auto address DHCP configuration every time it powers up This is used for neighbour discovery and address resolution on the local IPv6 subnet However you can choo...

Page 31: ...epending on your machine configuration The IPv6 format is supported on Windows Vista only An IPv6 address needs to be enclosed in square brackets IPv4 http xxx xxx xxx xxx IPv6 http xxxx xxxx xxxx xxx...

Page 32: ...et the following SNMP v1 v2c properties Community Names Community Name Read Only Enter the community name used for display Community Name Read Write Enter the community name used for display and updat...

Page 33: ...ap Destination Address IP Address Enter the IPv4 address of the SNMP agent that you are setting up to receive traps UDP Port Number Enter the UDP port number of the SNMP agent SNMP Version Select the...

Page 34: ...whether the protocol is enabled or disabled Time to Live Specify the maximum TTL time to live AppleTalk Information Checklist Before starting the installation procedure please ensure that the followin...

Page 35: ...nters Refer to www xerox com for installation procedures and to download the Xerox NDPS Solution NWAdmin Information Checklist Before starting the installation procedure please ensure that the followi...

Page 36: ...ontextname ou organization o company c country 19 Touch abc to switch between capitals and lowercase characters 20 When you are finished touch Save 21 Touch Directory Service Tree 22 Enter a directory...

Page 37: ...allation procedure please ensure that the following items are available and or the tasks have been performed 1 Existing operational network utilising the TCP IP protocol 2 Ensure that the machine is c...

Page 38: ...n File Exit Sam 12 Enter Exit to exit Super User mode 13 Test the queue created by entering the command lp d queuename etc hosts 14 Verify that the job prints at the machine tty Method 1 Enter su to a...

Page 39: ...lient 1 Add the machine printer Host Name to the etc hosts file 2 Ensure that you can ping the machine 3 Use either the GUI method or the tty method as detailed below GUI Method 1 Open a command windo...

Page 40: ...ser mode 7 Test the queue created by entering the command lp d queuename etc hosts 8 Verify that the job prints at the machine SCO SCO UNIX workstations require specific installation steps to communic...

Page 41: ...ame from the etc hosts file b Printer name of the queue being created For example dc xxxq c Click on OK to complete the form 5 Click on OK in the Message window 6 Click on Host Exit 7 Click on File Cl...

Page 42: ...he Common UNIX Printing System CUPS is installed and started on your client NOTE The latest version of CUPS is available at cups org 2 Open the web browser from your Workstation 3 Enter http 127 0 0 1...

Page 43: ...intTool Static Addressing Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 See Chapter 3 Con...

Page 44: ...d now be listed in the Red Hat Linux Print System Manager window Click on the lpd menu 19 Click on Restart lpd 20 Click on the PrintTool menu 21 Click on Exit to close the program 22 To allow access t...

Page 45: ...area enter the hostname or IP Address of the Xerox machine 6 Click on OK 7 Click on Exit to close the program 8 To allow access to the printer edit the etc hosts table to list the client system 9 Edit...

Page 46: ...enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on General Setup 5 Click on Configuration 6 Scroll down and view the Printer Setup area 7...

Page 47: ...r Workstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the General Setup link 5 Click on the Cloning link...

Page 48: ...3 Network Installation 36 Xerox WorkCentre 4260 Series System Administration Guide...

Page 49: ...age 52 TCP IP Printing OSX and OS9 on page 53 AppleTalk Printing OS9 on page 54 Configure your Apple Mac Print Driver on page 55 UNIX on page 56 Print Driver Options Enable Disable the Banner Sheet on...

Page 50: ...net Protocol TCP IP protocol has been loaded If this software is not present install it using the documentation provided by Microsoft When you are finished return to this page 4 Verify that Print Serv...

Page 51: ...r Win XP 2003 Local Printer attached to this computer NOTE If already selected click on Automatically detect and install my Plug and Play printer to deselect it For Windows Vista A printer attached to...

Page 52: ...ired 24 Click on the Next button 25 Click on Yes to Print a Test Page 26 Click on the Next button 27 Click on the Next button to close the Test Page window 28 Click on the Finish button The printer dr...

Page 53: ...n loaded 5 Click on For Windows 2000 2003 Settings then Printers For Windows XP Printers and Faxes If you cannot see this option in the Start menu then click on Start followed by Control Panel first F...

Page 54: ...Windows 2000 and other third party applications and operating systems Raw TCP IP Printing is enabled by default for port 9100 Information Checklist See Chapter 3 Configure Static Addressing using the...

Page 55: ...elect it 5 Click on the Next button 6 Click on Create a new port 7 Click on Standard TCP IP Port from the Type of Port pull down menu and click on the Next button 8 Follow the relevant steps for your...

Page 56: ...f you want this to be your default printer click on Yes 21 Click on the Next button 22 The Printer Sharing Screen appears If you will be sharing this printer with other clients then a Select Share As...

Page 57: ...K to reboot the machine The network controller takes approximately 5 minutes to reboot and network connectivity will be unavailable during this time Install the Printer Driver 1 Follow the steps below...

Page 58: ...tached to this computer If already selected click on Automatically detect and install my Plug and Play to deselect it 8 Click on the Next button 9 Click on Create a New Port 10 Click on AppleTalk Prin...

Page 59: ...on the Next button 24 Enter the Location Add a Comment if necessary 25 Click on the Next button 26 Click on Yes to print a test page Close the Test Page window if necessary 27 Click on the Next button...

Page 60: ...ist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 The WorkCentre 4260 printer driver should be installed on you...

Page 61: ...river Properties Printing Preferences Printing Preferences contains all the driver features and allows you to set default settings for the driver 1 Within your Printers folder right click on the WorkC...

Page 62: ...rts or exception pages 1 Click on the Special Pages tab 2 Click on Add Covers 3 To add a cover select your option from the Cover Options menu For example you could select Front Only to print the first...

Page 63: ...r icon and select Properties Windows XP a From the Start menu click on Printers and Faxes NOTE If you cannot see Printers and Faxes in the Start menu then click on Start followed by Control Panel b Ri...

Page 64: ...button d Click on Printing Preferences e Change any default printer settings as required f Click on the OK button g Verify that the test page is printed at the machine Manual Print Driver Configuratio...

Page 65: ...our CD drive 2 Open the CD and select the required language if necessary 3 Double click on the Drivers folder 4 Double click on the Mac folder 5 Double click on the folder containing the drivers for y...

Page 66: ...r Reprint feature then make sure that Job Storage is set to Installed 30 Click on Apply Changes 31 Close the Printer Info box 32 Print a document to verify that the printer is installed correctly Appl...

Page 67: ...nter is installed correctly Configure your Apple Mac Print Driver Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks...

Page 68: ...nted before or after the job or no Cover Page Error Handling Standard or detailed report Paper Feed Specify which trays are used for which pages Accounting If you have an Accounting feature such as Xe...

Page 69: ...k on the required printer icon 3 Click on the Printing Preferences button 4 Click on the Advanced tab 5 Click on symbol next to the Paper Output category to view the options 6 Next to the Banner Sheet...

Page 70: ...4 Print Drivers 58 Xerox WorkCentre 4260 Series System Administration Guide...

Page 71: ...al Step Configure General Settings on page 67 8 Optional Step Configure the Default Template on page 68 9 Optional Step Create a New Template on page 71 10 Further Information on page 71 Overview The...

Page 72: ...machine puts the image into the repository To configure Network Scanning you must tell the machine the path to the repository The machine can use 4 different ways to transfer a scanned image to the re...

Page 73: ...6 Click on the File Repository Setup link 7 Click on the Add button in the Default File Destination area NOTE If the Default File Destination has previously been configured click on Edit 8 Optional St...

Page 74: ...gs by logging in to the scan directory from a PC with the User account and password a Create a new folder within the directory b Delete the folder NOTE If you cannot do the steps above check the acces...

Page 75: ...HTTPS Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 Ensure that web services and a web s...

Page 76: ...Xerox machine on the Web Server a Create a home directory for the machine b Add a bin directory to the home directory c Place an executable script in the bin directory d Write down the complete path t...

Page 77: ...r Account and Password in the Login Name and Password boxes NOTE The supplied Username must have permission to access the Scan folder 14 Enter the Password again in the Retype password entry box 15 Se...

Page 78: ...ion Configure Custom Filenaming 1 At your Workstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Service...

Page 79: ...via CentreWare Internet Services If the Position list is empty the value set in the Default Template will be used as the default document name Optional Step Configure General Settings 1 At your Works...

Page 80: ...log in to the machine when Network Authentication is enabled 11 Click on Apply Optional Step Configure the Default Template The Default Template is created when you install Network Scanning The Defau...

Page 81: ...fic time 6 Enter the time that you want the fax to be sent in the Time area 7 Click on the Apply button to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 and...

Page 82: ...ee the Require User Input checkbox Click on the Require User Input checkbox if you require the User to enter information for this field when they scan their documents Mask User Input If you do not wan...

Page 83: ...ion and Owner if required NOTE Spaces are not allowed 4 Click on the Add button to create the new template 5 The template will appear in the Templates list on the left hand side 6 Select the required...

Page 84: ...the network using TCP IP and HTTP 2 Ensure that the Validation Server or Application is installed on your network 3 Ensure that Network Scanning is configured on your machine 4 To communicate with the...

Page 85: ...P Address or the Host Name of the Template Pool Repository NOTE The default Port Numbers are 21 for FTP 139 for SMB 80 for HTTP and 443 for HTTPS It is recommended that this default is used 10 Enter t...

Page 86: ...Guide The Template Management API is designed to be used by Xerox Partners For further information on Xerox Partners refer to www xerox com NOTE The Template Management Application Program Interface A...

Page 87: ...4260 printer driver Using the Copy Service on the machine NOTE For instructions on how to use the Store Files feature refer to the User Guide delivered with your machine Stored jobs can only be printe...

Page 88: ...Enter a name for your job in the Job Name menu NOTE If you want the job name to be the name of the document click the V button to open the drop down menu and select Use Document Name 8 Click on OK St...

Page 89: ...3 Ensure that the Internal Drive option is selected on the left 4 Touch the file that you wish to print A pop up menu will appear 5 Touch Add A tick will appear next to the file name 6 Continue to se...

Page 90: ...b has finished the Progress of Your Job screen will display until it is finished Further Information Accounting When Accounting is enabled on the machine any job that is re printed is counted as a Pri...

Page 91: ...If Authentication is enabled a user will be prompted to enter user account details before they can access the E mail feature Authentication prevents a user from sending an anonymous e mail from the d...

Page 92: ...ill use as the default From address 5 Test the e mail account by sending an e mail to the machine s account This task should be completed at a mail client on your network that supports SMTP and POP3 P...

Page 93: ...ns will be sent as multiple email message divided at page breaks 12 Click on Apply to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 and click on Login Config...

Page 94: ...edit Message Body 9 In the Message Body section enter text that you want to appear as default in the body of e mails sent from the machine 10 In the Signature entry box enter text that you want to app...

Page 95: ...und Suppression prevents reproduction of unwanted shading from the originals Resolution allows you to choose the resolution setting to be applied to the scan Quality File Size allows you to choose the...

Page 96: ...ick on Apply to accept the changes 4 Click on OK Image Settings Image Settings allow you to create linearized PDF and interleaved XPS images for faster web viewing NOTE Searchable options are only ava...

Page 97: ...format stored locally on the machine NOTE When referred to Machine User Interface it is referred to as Public and when referred to the CentreWare Internet Service User Interface it is referred to as...

Page 98: ...quired information in the LDAP Access area Search Directory Root allows you to limit the LDAP search by entering the location on the server where the LDAP information is stored Login Credentials to Ac...

Page 99: ...timeout limit by selecting the Wait LDAP Server Limit or specify how many seconds the search should last between 5 and 100 If the search takes longer than the time specified in the Wait seconds box th...

Page 100: ...ports CSV files for example Microsoft Excel 2 Create a list of addresses with the following headings name address and phone 3 For example 4 The order in which entries are displayed in the Local Addres...

Page 101: ...r a filename for the Address Book entries 4 Click on the Save button 5 The Local Address Book will be copied to your computer Test the Local Address Book 1 At the Machine touch E mail You may need to...

Page 102: ...ick on the Return button to return to the Group Address Book screen Create a New Address 1 Click on Add New Custom Address 2 Enter the required name and e mail address 3 Click on the Apply button to a...

Page 103: ...added to the Recipients List 10 Repeat steps 5 to 9 for each person you want to e mail 11 When you have added all the required recipients touch Close 12 Place a document in the document handler and p...

Page 104: ...8 LDAP Configuration and Address Books 92 Xerox WorkCentre 4260 Series System Administration Guide...

Page 105: ...line connected to the machine This is achieved by connecting the machine to a network Fax Server which can manage fax transmissions throughout an organisation The Server Fax feature uses Xerox Partne...

Page 106: ...rt the Feature Enablement Key 1 Insert the Feature Enablement Key in the slot on the left side of the machine 2 Follow the instructions included with the Feature Enablement Key to enable the Server Fa...

Page 107: ...r name 3 Create a User Account and Password which has read and write access to the folder within the FTP root Write down the User Account and Password details 4 Test the FTP connection by logging into...

Page 108: ...fore starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 Create a shared folder to be used as a Fax Repository for scanned d...

Page 109: ...Click on the Apply button to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 and click on Login 15 Continue to Optional Step Configure Defaults page 99 HTTP H...

Page 110: ...the renaming details of the file transfer a Create a home directory for the machine b Add a bin directory to the home directory c Place an executable script in the bin directory d Write down the compl...

Page 111: ...Click on General in the Fax menu General Set the defaults for Job Log and Confirmation Sheet 1 Click on the Username or Realm Domain Tree checkboxes if you want these to appear on the Job Log when Us...

Page 112: ...tion Guide Test the Server Fax 1 Press the Services Home button on the Control Panel 2 Touch Fax 3 Enter a valid fax number 4 Load a document in the document handler and press the green Start button 5...

Page 113: ...step by step instructions to lead you through the configuration Server Fax and Embedded Fax The Embedded Fax and Server Fax services are mutually exclusive and only one of them can be enabled at any...

Page 114: ...Embedded Fax 9 Touch Enable 10 Press the Log In Out button 11 Touch Confirm to exit the Tools Pathway Test the Embedded Fax 1 At the Machine press Services Home 2 Touch Fax 3 Enter the number of a ne...

Page 115: ...s b Receive 10 If Forward On Receive is selected then if required select the Print local copy option NOTE This feature allows the forwarded fax to be printed at the machine as a local copy 11 Click on...

Page 116: ...if required select the Print local copy option NOTE This feature allows the forwarded fax to be printed at the machine as a local copy 13 For Format Type select either PDF TIFF 14 Click on the Apply b...

Page 117: ...iver NOTE LAN Fax is not supported by the PCL5e print driver The LAN fax option requires the Embedded Fax Kit to be fitted to the machine Information Checklist Before starting the Installation procedu...

Page 118: ...set to Automatic or click on Manual and enter the Device Name or IP Address Click on OK 7 Click on Installable Options 8 Ensure that LAN Fax shows a status of Installed 9 Click on OK Configure the Pr...

Page 119: ...on OK 7 The recipient will show in the Recipients list Add Recipient from Phonebook If you have a Personal Phonebook created you can add a recipient name from it If you haven t created one follow the...

Page 120: ...ck on Options Click on Print in Background to print the graphic behind any text on the cover sheet Click on Print in Foreground to print the graphic at the front of your cover sheet or click on Blend...

Page 121: ...le called default pb To view the Personal Phonebook a click on the Select File box next to Personal Phonebook b Select and open the default pb file c Click on Open next to Personal Phonebook on the Pr...

Page 122: ...110 Xerox WorkCentre 4260 Series System Administration Guide 45 Click on OK on the Paper Output tab to send your fax The document will fax with the specified settings 46 Check that the recipient recei...

Page 123: ...and network access to a Xerox certified Network Accounting third party software solution Refer to your Xerox Sales Representative for further information CentreWare Print and Fax Drivers are required...

Page 124: ...the IP address of the machine from your Network Accounting Server Insert the Feature Enablement Key 1 Insert the Feature Enablement Key in the card reader at back of the machine 2 Follow the instructi...

Page 125: ...ine to accept both valid and invalid User and Account IDs This options is useful if conducting an analysis for the resources used on a particular machine before Authentication controls are instituted...

Page 126: ...Driver To record print jobs sent to the machine Accounting must be enabled in the user s printer driver NOTE If Accounting is enabled on the machine but not in the printer driver any print or LAN fax...

Page 127: ...b if you want Users to enter their User and Account ID each time they print 5 You may also click on the Mask User ID and Mask Account ID checkboxes to hide the User and account ID information 6 Click...

Page 128: ...er ID are valid 4 It may be necessary to check the network accounting solution software or server configuration to verify the Account ID 5 Distribute the printer drivers with the Network Accounting op...

Page 129: ...p Backup and Clone Settings to Another Machine on page 125 Overview Xerox Standard Accounting XSA tracks the numbers of prints copies faxes and network images sent at the machine Usage limits can be a...

Page 130: ...he Cloning process Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 Ensure that your Xerox m...

Page 131: ...art menu click on appropriate option For Windows 2000 click on Settings and then Printers For Windows Vista click on Control Panel then Printers For Windows XP click on Printers and Faxes NOTE Click o...

Page 132: ...User ID and Mask Account ID checkboxes to hide the User and account ID information 7 Otherwise click on Use Default Accounting Codes and enter a default account ID 8 To save your settings on the Prese...

Page 133: ...characters to a maximum of 32 characters for example A10 User IDs must be unique 7 Enter a Username for example Jane Smith The User name can contain alphanumeric characters to a maximum of 32 characte...

Page 134: ...of documents that can be faxed by a User with the Embedded Fax feature The machine calculates the number of faxed documents by multiplying the number of images faxed this includes cover sheets by the...

Page 135: ...e Control Panel 2 The Xerox Standard Accounting Login User ID screen will show Enter your XSA User ID 3 Touch Enter 4 The Validation in Progress screen will display 5 If you are a member of more than...

Page 136: ...ddress bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Xerox Standard Accounting link 5 Click on the General Accounts link to create a new General Account 6 In the Account ID box enter...

Page 137: ...Reset Usage Data button Optional Step Print a Usage Report 1 At your Workstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties...

Page 138: ...y the name and location for the cloned file Ensure that the extension reads DLM 10 Click on the Save button to start cloning If prompted enter the Administrator s User ID admin and Password 1111 and c...

Page 139: ...Centre 4260 Series System Administration Guide 127 11 The XSA settings and data will be restored as they were when the back up file was created If you are cloning another machine you may want to chang...

Page 140: ...13 Xerox Standard Accounting 128 Xerox WorkCentre 4260 Series System Administration Guide...

Page 141: ...egister a machine for SMart eSolutions SMart eSolutions Windows Client CentreWare Web For a full description of SMart eSolutions and to download the applications SMart eSolutions Windows Client or Cen...

Page 142: ...Verify that all machines are enabled on www Xerox com 5 Go to www Xerox com 6 Click on Submit Meter Reads 7 Login to www Xerox com and ensure all machines are enabled for automation 8 If machines are...

Page 143: ...ecurely installing setting up and operating your machine see the Xerox Security Information web site located at www xerox com security Standard Authentication Overview Administrators can configure the...

Page 144: ...t account at the machine Foreign Device Interface FDI A third party access and accounting device such a coin operated or a card reader can be attached to the machine To enable this option the Foreign...

Page 145: ...TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Security link 5 Click on the Authentication link 6 Click on the Authentication link 7 Click...

Page 146: ...pe 10 Click on OK 11 Enter your Default Realm information in the Required Information area 12 Enter your Backup Realm information in the Additional Information area 13 If the Alternates button is avai...

Page 147: ...mation in the Additional Information area 13 Select the Always prompt for logoff after each Scan job option in the Logoff Reminder area if you want to enable this feature 14 Click on the Apply button...

Page 148: ...137 to check that you have setup authentication correctly Configure Network Authentication LDAP Authentication for LDAP requires the LDAP server information to be configured on the machine For instruc...

Page 149: ...ows System Administrators to configure Authentication settings by using an Internet browser Procedure 1 At your Workstation open the web browser enter the TCP IP Address of the machine into the Addres...

Page 150: ...11 To upload the amended list back to the machine a Click on the Import from File button within the User Accounts area b Browse to the location of the list and click on Apply The list will populate th...

Page 151: ...down the Username and Password and keep in a safe place Enable 802 1X 1 Press the Log In Out button on the machine to enter the Tools Pathway 2 Enter the Administrator s Password The default is 1111...

Page 152: ...Xerox Sales Representative On Demand Image Overwrite ODIO on page 140 Immediate Image Overwrite on page 144 On Demand Image Overwrite ODIO This is the procedure to follow to install and setup the On D...

Page 153: ...s available or has been performed 1 Ensure that the machine is fully functioning in its existing configuration 2 Verify if the Image Overwrite option is enabled on your machine Verify if On Demand Ima...

Page 154: ...ard disk If Embedded Fax is installed all Embedded Fax compact flash data will also be overwritten 12 When the overwrite is complete the On Demand Image Overwrite completion screen appears 13 Touch Cl...

Page 155: ...ity link 5 Click on the On Demand Image Overwrite link 6 Click on Manual to perform an overwrite now 7 Click on Start under Standard Overwrite or Full Overwrite depending on the overwrite you want to...

Page 156: ...elect the day of the month and the time of the day you want the overwrite to happen 12 Click on the Apply button The machine will be taken offline at the day or time specified to perform the overwrite...

Page 157: ...the System Administrator Test Immediate Image Overwrite When Immediate Image Overwrite is configured on the machine any job that is overwritten will have its overwrite status displayed in the Complete...

Page 158: ...ring in the directory tree For IPv4 Filtering 7 Checkmark the IPv4 Filtering Enabled box 8 Enter the permittable IP Address es access to the device in the following IP Address table Enter in the IP ad...

Page 159: ...ypted data to the printer the workstation and the printer have to establish a Security Association with each other by verifying a matching password shared secret to each other If this authentication i...

Page 160: ...dress bar 2 Press Enter 3 Click on the Properties tab 4 Click on Security link 5 Click on the Audit Log checkbox 6 Click on OK 7 Click on the Apply 8 To view the log click on the Save as Text File The...

Page 161: ...Event Description The Audit Log contains a maximum list of the last 15 000 activities on the machine The activities that are displayed include System startups and shutdowns On demand image overwrites...

Page 162: ...Machine Digital Certificate Management Trusted Certificate Authorities This is the procedure to follow to install and setup the Machine Digital Certificate Management 1 see Overview on page 150 2 see...

Page 163: ...the following items 1 An IP Address or Host Name must be configured on the machine 2 DNS must be enabled and configured on the machine NOTE This is used to set the start time for self signed certifica...

Page 164: ...nue button 3 Enter the country code that represents the country in which the machine is located in the 2 Letter Country Code box The country code must be entered as a two character ISO 3166 country co...

Page 165: ...can enable secure HTTP 1 In the Internet Services Properties menu click on the Connectivity link 2 Click on the Protocols link 3 Click on the HTTP link 4 Click on the Enable checkbox in the Protocol...

Page 166: ...will generate a trap for every SNMP request that is received by the machine which contains an invalid community name 12 Click on the Apply button to accept changes Cancel to return the settings to the...

Page 167: ...e in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Connectivity link 5 Click on the Protocols link 6 Click on the SNMPv3 link 7 Click the Enable checkbox 8 Enter the Usern...

Page 168: ...15 Security 156 Xerox WorkCentre 4260 Series System Administration Guide...

Page 169: ...ge 161 11 Print on page 162 12 Image Settings on page 163 13 Job Management on page 164 14 Alert Notification on page 165 15 Support on page 165 Overview CWIS uses the embedded HTTP Server on the mach...

Page 170: ...s 1 Press the Log In Out button on the machine to enter the Tools Pathway 2 Enter the Administrator s Password The default is 1111 3 Touch Enter 4 Press the Machine Status button 5 Touch the Tools tab...

Page 171: ...een will appear so authentication can be performed Once this has successfully occurred the Administration Authentication screen will close and the machine will reboot The web browser will not be able...

Page 172: ...utput 1 At your Workstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Status tab 4 Click on the Trays link 5 The Trays page displays...

Page 173: ...on the General Setup link 5 Click on the Billing Counters link 6 Click on the Billing Information link 7 Click on the Refresh button to view the current billing information in the Total Impressions a...

Page 174: ...een formatted and saved for printing from the application that created it or the Print to File check box was selected in the printer driver The following file formats can be printed from the Job Submi...

Page 175: ...hen finished with your selections click the Submit Job button to send your document to the printer Wait for the Job Submission confirmation window to appear before exiting or navigating to a different...

Page 176: ...t system 10 Click on the Apply button to save your changes 11 Click on OK If prompted enter the Administrator s User ID admin and Password 1111 and click on Login Job Management The Job Management pag...

Page 177: ...This is normally set to the System Administrator s e mail address 8 In the Supplies Management area select the required options Reorder at sets the minimum level of the toner cartridge and or drum ca...

Page 178: ...tation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Support tab 4 Click on the Edit Settings button 5 Enter the contact details in the e...

Page 179: ...ed before intiating a software upgrade There are 3 methods for upgrading the software on the machine 1 Manual upgrade over a network connection using CentreWare Internet Services via a web browser 2 M...

Page 180: ...ding your software All configured network settings and installed options will be retained by the machine after the Software Upgrade process Information Checklist Before starting the procedure please e...

Page 181: ...oftware via a Software Upgrade file stored on a USB flash drive NOTE The print queue will be used for this procedure so further jobs will not be printed until the upgrade has finished All configured n...

Page 182: ...it 8 Press the green Start button to send the file to the machine and start the upgrade process 9 The User Interface will indicate the status of the upgrade and the machine will reboot once it is com...

Page 183: ...the User Guide for corrective action 1 Resolve any local copier or fax problems first Perform the corrective action that is recommended by the User Guide Do not attempt to resolve a network problem if...

Page 184: ...o check that Network Scanning is configured correctly 3 Ensure that the scan filing location User account and password are correctly configured on the machine 4 Ensure that the User account has Read a...

Page 185: ...e account is machine 6 A response of User Username logged in will appear if the FTP server is correctly configured If you cannot log in open your FTP server settings and check that the Read and Write...

Page 186: ...t the file MetaBase xml on the server The file may be located using the Windows search functionality Locate the AspMaxRequestEntityAllowed variable and make its value larger Restart the IIS service 4...

Page 187: ...search exceeds the maximum search time defined by the Administrator 1 Enter a more specific name at the machine to refine the search 2 Increase the number in the Wait seconds box to increase the time...

Page 188: ...ystem Administration Guide No LDAP entries fit the search criteria entered by the User Verify the Search Name Order is set to match the name syntax used in your environment This setting is located wit...

Page 189: ...er Configuration 1 At the fax server disable the service so that it does not try to collect new faxes from the fax filing repository This will depend on the particular product but often the relevant s...

Page 190: ...is 1111 3 Touch Enter 4 Press the Machine Status button 5 Touch the Tools tab 6 Touch User Interface 7 Touch Service Enablements 8 Touch Embedded Fax 9 Check that Embedded Fax is enabled Verify that...

Page 191: ...twork Accounting is enabled Test the communication between the Network Accounting Server and the Xerox machine 1 At your Workstation open the web browser enter the IP Address of the Xerox machine in t...

Page 192: ...questing me to log in 1 If Xerox Standard Accounting XSA is enabled on your machine check that you have entered the correct User ID that you have not exceeded your allocation Refer to Xerox Standard A...

Page 193: ...that other computers on your network can communicate The machine has an incorrect TCP IP Address Test TCP IP Connectivity 1 Ping the address of the machine from a command prompt window 2 If you receiv...

Page 194: ...otP server The printer has used AutoIP to establish an address Check the DHCP or BootP server works correctly Configure the printer with a static IP Address NOTE AutoIP AutoNetting When DHCP or BootP...

Page 195: ...StoreFiles Xerox WorkCentre 4260 Series System Administration Guide 183 Store Files Problem Action I cannot store jobs 1 Memory is full 2 Delete files from Store Files folders...

Page 196: ...18 Troubleshooting 184 Xerox WorkCentre 4260 Series System Administration Guide...

Page 197: ...ge is a device that connects into the machine s Ethernet port using an Ethernet cable and acts as a wireless to wired Ethernet converter Refer to the manufacturer s documentation for instructions on h...

Page 198: ...Machine Status button 5 Touch Tools 6 Touch Device Settings 7 Touch Timers To enable System Time Out 8 Touch System Time Out 9 Touch Enable to set the timer to indicate when user selections will retur...

Page 199: ...s System Administration Guide 187 18 Select the timer value for hours 0 120 Hours and for minutes 0 59 minutes by touching the UP and DOWN arrow 19 Touch Save to return to the Timers menu 20 Press the...

Page 200: ...188 Xerox WorkCentre 4260 Series System Administration Guide...

Page 201: ...le Max AppleTalk install printer driver 54 TCP IP install print driver 53 AppleTalk 7 22 Audit Log 148 download 148 enable 148 file 148 Audit Log File completion status 149 entry data 150 event descri...

Page 202: ...80 Solaris 2 x Client GUI method 27 tty method 28 static addressing 13 Unix HP UX 25 SCO Client 29 Solaris Client 27 Configure Static IP Addressing 13 Confirmation Sheet 67 Connection 5 initial 7 Cons...

Page 203: ...60 95 Filing Options 83 Finisher Connection Port 7 Forced 4800 bps 108 Foreign Device Interface 7 132 Forward to E mail 103 Forward to Fax 102 FTP 60 95 Full Overwrite 141 Further Information 71 78 G...

Page 204: ...IX Linux configure 134 L LAN Fax 105 LAN fax use 106 mac os 107 windows 106 Last Billing Meter Read 161 Layout Adjustment 83 Layout Watermark 50 LDAP 86 configure 85 general settings 86 Verfiy setting...

Page 205: ...65 Network scanning scan template management 73 setup template pool location 73 NWAdmin 23 O ODIO 140 Overview 93 control panel 3 e mail 79 P Paper Output 49 PDF 164 Personal Phonebook 109 Phone Line...

Page 206: ...ty Xerox 131 Self Signed Certificate 151 Server Fax 93 101 configure defaults 99 general 99 enable 94 use service 100 Server Fax Repository configure 94 Server Message Block 60 62 95 96 Setup address...

Page 207: ...109 V Validation 70 Validation Servers 71 Verify LDAP authentication enabled 137 LDAP settings 87 local authentication enabled 138 network accounting 114 software version 34 Verify the IP Address 14...

Page 208: ...INDEX 8 Xerox WorkCentre 4260 Series System Administration Guide overview 117 use feature 123...

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