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PHASER 7300 Troubleshooting Flowcharts
0
Print Quality Problems
Note: Before troubleshooting, make
sure a supported media is used for
printing and that the media is free of
damage such as wrinkles, tears, and
curl. Make sure the printer
environment is within specifications
for humidity and temperature.
Background Contamination
No
No
Yes
Yes
No
No
Yes
Yes
Problem solved.
Print the
Usage Profile
to ensure
temperature
and humidity
are OK.
Still has
background
toner?
Call for service.
Temp and
humidity OK?
Replace all
four Imaging
Units.
Still has
background
toner?
Try printing
on a lower
grade of
paper.
Change
printer
environment
to meet
specs.
Problem solved.
Toner
one color
only?
Check prints
with
magnifier to
identify the
toner color.
Replace the
Imaging Unit of
the
corresponding
color.
No
Still has
background
toner?
Problem solved.
Call for service.
Yes
No
Yes
Printer
exposed to direct
sunlight?
Move the printer away
from direct sunlight
and retest.
Printing
on high-gloss
media?
Advise customer of
the limitations of the
printer.
Yes
No
