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PHASER 7300 Troubleshooting Flowcharts

Print Quality Problems

Note: Before troubleshooting, make
sure a supported media is used for
printing and that the media is free of
damage such as wrinkles, tears, and
curl. Make sure the printer
environment is within specifications
for humidity and temperature.

Residual Image or Ghosting

Yes

Move the printer to a

different location for

better temperature

and humidity then

retest.

Get the temp

and humidity

from Usage

Profile.

Is the

humidity within

specs?

94 mm interval?

Some ghosting is

inherent in the print

process. This is an

attribute of laser

printing.

Measure the

distance from

the leading
edge of the

image to the

leading edge

of the ghost.

Yes

143 mm interval?

Set the Front

Panel media

type to match

the media.

Yes

Problem solved.

Still ghosting?

Set the Front

Panel media

type to a type

thinner than

the media.

Yes

Problem solved.

Still ghosting?

Call for service.

Yes

Less than

10 mm interval?

Move the printer to a

different location for

better temperature

and humidity then

retest.

Replace the

Fuser.

Yes

Problem solved.

Still ghosting?

Call for service.

Summary of Contents for Phaser 7300

Page 1: ...o practice for the online test Complete the Worksheets for Setup and Care These are included in the Self Study Guide Complete the online test using the Customer Support Testing Center at http www xerox com officeprinting testing Read the first pages of the Self Study Guide for important information about training and certification Equipment requirements Order of training Worksheets Online testing ...

Page 2: ......

Page 3: ... a Location for the Printer 8 Unpack and Install the 1650 Sheet High Cap Feeder 8 Unpack and Install the 550 Sheet Feeder 9 Unpack the Printer 10 Remove the Tape and Shipping Restraints 11 Install Options 11 Install Toner Cartridges 12 Power on the Printer 13 Select Printer Defaults 14 Install the Printer Driver and Test the Installation 15 Test Printer Options 18 Print on Transparencies 18 Use Co...

Page 4: ...et Consumable Counts 26 Reset NVRAM 28 Troubleshoot Media Jams 29 Solve Print Quality Problems 34 Your Next Step 39 Troubleshooting Flowcharts 41 Introduction 41 Customer Replaceable Consumables 42 48 Jams 49 54 Print Quality Problems 55 63 ...

Page 5: ...ing CD ROM provides a product overview and training for setup and care Phaser 7300 Color Printer Customer Support Training Self Study Guide contains lab sheets for tasks relating to product setup and care Phaser 7300 Phaser 2135 Differences Training Guide use this checklist if you have already completed and tested on the Phaser 2135 Customer Support Training Online Testing Center tests your compre...

Page 6: ...ser 7300 Laser Printer is required Use the following table as a guide for completing the Phaser 7300 product training How to Complete Phaser 7300 Phaser 2135 Differences Training Support specialists with previous certification on the Phaser 2135 printer should complete the Phaser 7300 Phaser 2135 Differences training This option does not require access to a Phaser 7300 printer Step Task Resource 1...

Page 7: ...teractive Documentation CD ROM Xerox P N 063 3426 00 Software Xerox Phaser 7300 Laser Printer Installer and Utilities CD ROM Xerox P N 063 3417 00 Color Theory for Color Printing Interactive Multimedia Training CD ROM TCPST 08UA Equipment Xerox Phaser 7300 Laser Printer Xerox Phaser 7300N Minimum Workstation Requirements Pentium II 233 MHz CPU 64 MB RAM 6x CD ROM Drive 16 bit Sound Card 800x600 Mo...

Page 8: ...ing Flash If Flash is not installed use the following procedure to install Flash for your browser 1 Insert the Phaser 7300 Customer Support Training CD ROM 2 Browse to the installers folder 3 For Internet Explorer double click the InstallAXFlash exe program For Netscape Navigator double click the flash32 exe program 4 Follow the instructions to install Flash Adobe Acrobat Reader Adobe Acrobat Read...

Page 9: ...ready completed and passed the online tests for the Phaser 2135 Customer Support Training take the online Phaser 7300 Phaser 2135 Differences Test after completing the Phaser 7300 Phaser 2135 Differences Guide About the Online Test During the test only one question appears on the screen You cannot jump ahead to see other questions or scroll back to change answers Manuals that are normally availabl...

Page 10: ...g partners We at Xerox want to help you successfully complete this training module If you need assistance with any part of the training please contact us through the Ask The Specialist link located on the Customer Support Testing Center web page How to Contact Xerox Customer Support Training If you have any questions or require assistance please contact Xerox Customer Support Training Email cpidcp...

Page 11: ...ies of instruction sheets are located on the Phaser 7300 Customer Support Training CD ROM Click the training module s Resources tab to access the resource list Time to complete 75 minutes Objectives Select a location for the printer Unpack and install the 1650 Sheet High Capacity Feeder Unpack and install the 550 Sheet Feeder Unpack and install the printer Remove shipping restraints Install option...

Page 12: ...00 cm in front of the printer Unpack and Install the 1650 Sheet High Capacity Feeder In this exercise you will unpack and install the 1650 Sheet High Capacity Feeder Refer to the instruction sheet that ships with the 1650 Sheet High Capacity Feeder to complete this exercise Unpack and install the 1650 Sheet High Capacity Feeder The 1650 Sheet High Capacity Feeder instruction sheet is available on ...

Page 13: ...heet that ships with the 550 Sheet Feeder to complete this procedure The printer can be placed directly on the 550 Sheet Feeder on two 550 Sheet Feeders stacked on top of each other or on one 550 Sheet Feeder stacked on top of the 1650 Sheet High Capacity Feeder Other combinations are not supported The instruction sheet is available on the Phaser 7300 Customer Support Training CD ROM under the Res...

Page 14: ...ch weighs 149 lbs 68 kg If the printer is being installed onto a tabletop with optional 550 Sheet Feeders the table must be able to support the additional weight of the 550 Sheet Feeders 50 lbs 23 kg each One additional 550 Sheet Feeder increases the total weight to 199 lbs 91 kg Two additional 550 Sheet Feeders increases the total weight to 249 lbs 114 kg Unpack the printer The printer weighs 149...

Page 15: ...this exercise you will install any available options If there are options for the printer that were purchased separately install them now The available printer options include Hard Drive RAM Duplex Unit Install the options Please refer to steps 3 through 6 of the Phaser 7300 Color Printer Setup Poster to complete this exercise When removing tape from the Left Side Output Tray and Multi Purpose Tra...

Page 16: ...ugh 10 of the Phaser 7300 Color Printer Setup Poster to complete this exercise To reduce the exposure of the light sensitive Imaging Units unpack all of the Toner Cartridges and remove the protective strip from each before opening the top cover To avoid damage to the Imaging Units do not expose them to light for more than 10 minutes Too much exposure will cause print quality problems and reduce th...

Page 17: ...ns Turn on the power switch located on the front of the printer After approximately 3 minutes the Front Panel displays Ready Load Media To load the trays 1 Place Xerox Phaser 35 Series Transparencies in Tray 1 When the Front Panel prompts for the Tray 1 Media Type use the arrow buttons to select Tray 1 Media Type Transparencies 2 If Tray 2 and Tray 3 are available place laser bond paper in them Wh...

Page 18: ...________ MBF Media Type ________________ MBF Media Size ________________ IP Address Resolution ________________ TCP IP Address ________________ Subnet Mask ________________ Set Printer Defaults To connect a printer to a TCP IP network the printer must have a TCP IP address assigned The address can be set manually static or automatically DHCP A static address must be set if the printer is installed...

Page 19: ... port you are using Item Parameter Menu Location of detailed instructions Power Saver Timeout 240 minutes Printer Setup Menu Phaser 7300 Color Printer Interactive Documentation CD ROM Features section DHCP and AutoIP Off TCP IP Address Menu Phaser 7300 Color Printer Interactive Documentation CD ROM Networking section TCP IP address Valid address for your network or use 192 136 20 60 TCP IP Address...

Page 20: ...er to the printer and find the Front Panel display 7 Second use the down arrow key to highlight Printer Identification then press OK 8 Third highlight Select For Installation then press OK 9 Once the Installer detects the printer it automatically installs the driver on the computer 10 Upon completion of the driver installation two options are available Information Forwarding allows the printer to ...

Page 21: ...river 19 Click the Advanced Settings button to view the Installable Options that were detected by the driver during simulated installation 20 Review the printer s configuration then click Cancel 21 Click the General tab to bring the page forward 22 Use the General property s page to test the driver and the printer 23 Click the Print Test Page button to generate a test page The test page contains t...

Page 22: ... Paper Source in the printer driver Use Color Corrections In this exercise you will view the effects of several color corrections settings To see how each color correction setting changes the printed colors select a color image Print it four times changing the color correction setting in the printer driver each time using the settings indicated in the table below Label each print with the color co...

Page 23: ...tall the cardboard LED printhead shipping restraint Your Next Step After completing this worksheet return to the Phaser 7300 Customer Support Training CD ROM and do the Care section The printer driver setting overrides the printer s Front Panel default settings unless the Use Printer Front Panel Setting option is selected The printer driver also provides advanced color corrections for advanced use...

Page 24: ...page 20 PHASER 7300 SETUP WORKSHEET version 1 0 ...

Page 25: ...ction sheets Time to complete 60 minutes Objectives Replace consumables Reset consumable counts Troubleshoot media jams Solve print quality problems Replace Consumables During this step of the worksheet you will examine remove troubleshoot and replace consumables that are used during normal operation The Phaser 7300 printer is designed modularly for easy maintenance There are ten consumable suppli...

Page 26: ...fit their corresponding Imaging Units When the Toner Cartridge is shipped it has a strip of tape across the bottom to prevent leakage and contamination When the locking lever on the Toner Cartridge is moved to the locked position it opens the gate along the bottom of the cartridge and dumps toner into the Imaging Unit Front panel messages indicate when the Toner Cartridges are low or empty Xerox w...

Page 27: ...f the Toner Cartridges A single print job of 100 pages uses less toner than 100 individual single page print jobs Toner Cartridge life expectancy is also reduced each time the top cover is opened and closed and when the printer is turned off and then on Imaging Units The four LED assemblies neutralize the negative charge on the Imaging Units to form latent images Toner is then applied to the neutr...

Page 28: ...ar end of life The cyan magenta and yellow Imaging Units are typically replaced as a set These drums wear out at about the same time regardless of the colors used for printing because all three are lowered together onto the Transfer Unit where the drums rotate The Error Messages and Codes section of the Phaser 7300 Color Printer Service Manual contains a comprehensive list of troubleshooting proce...

Page 29: ...he Fuser instruction sheet remove and replace the Fuser while observing the procedure closely Fuser Life Expectancy The life expectancy of the Fuser is 80 000 letter size pages Although the life expectancy is not affected by toner coverage several factors that may reduce the Fuser life include High volume printing on heavy paper Using transparencies other than Xerox Phaser 35 Series transparencies...

Page 30: ...ple short print jobs less than 5 pages reduce the life expectancy of the Transfer Unit Life expectancy is also reduced each time the top cover is opened and closed when the printer is turned off and then on when printing on transparencies or specialty papers and when making two sided prints Reset Consumable Counts The Fuser Transfer Unit and Imaging Units each contain a fuse that indicates to the ...

Page 31: ...int Supplies Page then press OK The Supplies Usage Page is generated Use the page to locate and record the following information Press the Back key to return to the main menu 2 Locate and record the total print count Select Menus then press OK Scroll to Supplies Info Menu then press OK Scroll to Total Print Count then press OK Record the value _________________________________ Press the Back key t...

Page 32: ...onfiguration pages At the Front Panel select Menus then press OK Scroll to Printer Setup Menu then press OK Select Print Configuration Pages then press OK The Configuration pages are generated Press the Back key 2 Perform an NVRAM Reset Scroll to Support Menu then press OK Select Service Tools Menu then press OK Select Reset NVRAM then press OK The Reset NVRAM and Reset Printer Now selection is us...

Page 33: ...t letter of the jam code indicates where the jam occurs see illustration on next page The numerical portion of the jam code identifies the location in the paper path where the jam occurred as described in the following table For more specific information about a jam use the Up or Down Arrow keys to select Troubleshoot Jams Scroll the display to view instructions on how to clear the jam The infoSMA...

Page 34: ...lex Gate Assembly or in the A registration rollers at the front of the Transfer Unit 2 For Jam Inside Right Door A error messages Open the right door and remove any paper or scraps Open the Top Cover and check for paper or scraps in the A Registration Rollers or Transfer Unit 3 For Jam Inside Duplex Unit Open the duplex unit and remove any paper or scraps especially the left side Paper Ejection Pa...

Page 35: ...Fault History then press OK 4 Scroll to Jams then press OK The Front Panel displays the printer s jam history Use the Up and Down Arrow keys to scroll through the active faults 5 Record the latest jam code _________________________________ 6 Review the Error Messages and Codes section of the Phaser 7300 Color Printer Service Manual for an explanation of the code and procedures for troubleshooting ...

Page 36: ...Read the jam message on the Front Panel Close the Top Cover Record the Front Panel error message _________________________________ 3 Use the Front Panel to access jam troubleshooting information Press the information key Using the Up and Down Arrow keys review the procedure to clear the jam 4 Clear the media jam 5 To determine how often paper jams and other errors have occurred print the Usage Pro...

Page 37: ...tab on the front end of the left most roller 5 Slide the roller to the front and remove it 6 Release the locking lever on the front of the remaining right roller 7 Slide the roller to the front and remove it from the shaft 8 Install the three rollers Rotate the rollers so the flat side of the D faces up to snap them onto the mounting shafts Read troubleshooting charts Read the troubleshooting char...

Page 38: ...arken Colors and Balance Colors The Lighten Darken Colors and Balance Colors adjustments make it possible to adjust how the printer produces color and grayscale images These adjustments are necessary because over time colors produced by the printer may change The Calibrate Colors menu is used to access the Lighten Darken Colors and Balance Colors adjustments The Color Reference Page is generated d...

Page 39: ...s which is 5 to 5 Set the lightness level to 5 then press OK The printer will generate the Color Reference Page Using a pen or pencil write Lightness Level 5 at the top of the page 3 Adjust the lightness level to the maximum positive value Select Set Lightness Level then press OK Set the lightness level to 5 then press OK Using a pen or pencil write Lightness Level 5 at the top of the page 4 Compa...

Page 40: ...e dark color balance until the desired balance is achieved Select Accept Changes and Exit to return to the main menu Calibrate Margins In this exercise you will calibrate the printer s margins The Calibrate Margins adjustment is used to shift the printed image left to right or top to bottom If a Duplex Unit is installed adjustments are also available to shift the printed image for two sided printi...

Page 41: ...elect Adjust Side 1 B Margin then press OK Set the value to 40 then press OK Select Print Calibrate Margins Page then press OK The Calibrate Margins Page is generated Using a pen or pencil write A B Margins 40 at the top of the page 5 Compare the original Calibrate Margins Page to the pages generated after changing the Side 1 A and B margin values 6 Reset the Side 1 A and B Margin values back to t...

Page 42: ... If the media in the tray does not match the selected media type print quality problems may occur because the printer adjusts its parameters to optimize printing for the current media type Color Registration Calibration The printer automatically aligns the black yellow cyan and magenta color images to optimize registration Color registration calibration is necessary because the LED assemblies move...

Page 43: ...genta yellow black blue and green solid fill pages Repeating Defects page contains calibrated gauges for testing print quality defects Locate the Test Prints section of the Phaser 7300 Color Printer Service Manual Use the manual to determine print quality problems to look for on the following prints Read troubleshooting charts Read the Troubleshooting Charts at the end of this worksheet for soluti...

Page 44: ...page 40 PHASER 7300 CARE WORKSHEET 0 ...

Page 45: ...g Units Fuser Transfer Unit Paper Jams Jam at Top Cover A6 or A22 Jam at Top Cover A7 or A10 Jam at Door A E A11 or B21 Jam at Duplex Unit B8 or B13 Misfeed at Tray 1 5 E1 E5 Print Quality Background Smudges Background Toner Backside Contamination Color Mis Registration Ghosting Missing Areas of Color Repeating Defects Vertical Lines After you complete the training store these flowcharts in a conv...

Page 46: ...e the printer environment is within specifications for humidity and temperature Unfused Toner on Prints Yes Yes No No Call for service Does sheet slip between rollers Replace the Fuser Still unfused toner Problem solved Try to slip a sheet of paper between the Fuser rollers Check for debris paper or contamination on or wrapped around Fuser roller Yes No Rollers contaminated or wrapped Yes No Still...

Page 47: ...nment is within specifications for humidity and temperature Fuser Error Messages 1 Yes Yes No No Yes Yes No Yes No No Call for service Pull green lever forward and push it back to locked position Still error Problem solved Fuser missing error Yes Roller Position Error Go to Fuser Error Messages 2 No Reseat the Fuser Still error Problem solved Turn printer off for 15 seconds Message cleared Replace...

Page 48: ...enu Replace the Fuser and retest Fuser recently installed Problem solved Call for service Still error message Reset Fuser count Fuser life OK No No No Yes Yes No Yes Turn off printer for 15 seconds Problem solved Call for service Still error message Ensure proper Fuser 110v or 220v installed Error message persists Problem solved Fuser correct Install proper voltage Fuser and retest Replace the Fus...

Page 49: ...stalled Problem solved Call for service Still error message Reset Imaging Unit count Imaging Unit life OK Check percentage remaining in Supplies menu No No No No No Yes Yes Yes Yes Call for service Reseat the Imaging Unit Message persists Problem solved Turn printer off for 15 seconds Message persists Problem solved Remove any paper located beneath the Imaging Unit Message persists Replace the Ima...

Page 50: ... freely Problem solved Message cleared Problem solved Toner Missing message Reseat the Toner Cartridge Close the locking lever on the Toner Cartridge Still error message Cycle power off for 15 seconds Check for errors on warm up Still error message Problem solved Actuators jammed Call for service Still error message Call for service Remove blockage from sensor actuators Problem solved Go to Toner ...

Page 51: ...s No No No Yes Yes Yes Problem solved Remove suspect Toner Cartridge Toner Level OK Problem persists Problem solved Problem persists Call for service Problem solved Check for toner in Imaging Unit toner bin Replace the Toner Cartridge Replace the Imaging Unit Problem persists Replace the Imaging Unit Replace the Toner Cartridge ...

Page 52: ...e persists Problem solved Turn printer off for 15 seconds Message persists Replace the Transfer Unit Message persists Problem solved Transfer Unit missing error Replace Transfer Unit Check remaining percentage in Supplies menu Message persists Problem solved Yes Life percent low Reset Transfer Unit count Replace the Transfer Unit and retest Check message for Transfer Unit Near End of Life ...

Page 53: ...2 No No Yes Yes No Yes No Yes Problem solved Printing normally Problem solved Media around Transfer Unit Reseat the Transfer Unit Remove media and scraps from around the Transfer Unit Still jamming Check for jammed media around the Transfer Unit Call for service Problem solved Replace the Transfer Unit Still jamming Yes No Feeding from Universal Tray Ensure Front Panel media type is correct Yes No...

Page 54: ...ature Jam at Top Cover A7 or A10 No Yes Still jamming No No Yes Yes No Yes Call for service Paper or scraps in Fuser area Check for jammed paper and scraps in the Fuser Ensure Fuser locking levers are fully latched Problem solved Printing normally Problem resolved Replace the Fuser Open the Left Side Output Tray and print the job Still jamming Remove any paper or scraps from the Fuser area Make su...

Page 55: ...es No Yes Open indicated Right Door and check for jammed media or paper scraps at the feed rollers Still jamming Problem solved Paper or scraps at rollers Remove paper scraps that have the sensor flag jammed Remove any media or scraps from around the rollers Problem solved Call for service Remove Toner Cartridge Imaging Units Sensor flag jammed Check the Registration Exit Sensor Flag for damage an...

Page 56: ...s for humidity and temperature Jam at Door A B21 No Yes Yes No Yes No Yes Call for service Open Right Door A and check for jammed media and paper scraps in the feed rollers Call for service Printing normally Problem solved Paper in the feed rollers Remove paper scraps from the sensor flag Remove any media or paper scraps from the rollers Sensor flag jammed Problem solved Check Registration Exit Se...

Page 57: ...ht Door A Check for jammed media below Registration Roller B Problem solved Paper above the Duplex Unit Remove paper from above the Duplex Unit Still jamming Pull Duplex Unit out until it stops Lift lid and remove paper and scraps No No Yes Call for service Verify rollers and sensor flags inside Duplex Unit are undamaged and move freely Problem solved Still jamming Remove paper scraps or debris th...

Page 58: ... No Yes No Yes Call for service Open the indicated door and check for jammed media behind the door Paper behind door Remove paper located behind door Feed Rollers OK Problem solved Still jamming Pull out the indicated tray Remove any jammed media Clean Feed Rollers with a lint free cloth No Note E1 Tray 1 and right door A E2 Tray 2 and right door B E3 Tray 3 and right door C E4 Tray 4 and right do...

Page 59: ...within specifications for humidity and temperature Background Smudges or Streaks Yes No Yes Yes No Call for service Still smudging No Smudging in only one color Replace the corresponding Imaging Unit and retest Run the Remove Print Smears routine from the Front Panel Problem solved Replace the Fuser Still smudging Problem solved Check media type in the Front Panel and printer driver No Is media ty...

Page 60: ...ure and humidity are OK Still has background toner Call for service Temp and humidity OK Replace all four Imaging Units Still has background toner Try printing on a lower grade of paper Change printer environment to meet specs Problem solved Toner one color only Check prints with magnifier to identify the toner color Replace the Imaging Unit of the corresponding color No Still has background toner...

Page 61: ...n slot Yes No Duplex printing Yes No Contamination on one side only Remove Toner Cartridge Imaging Units and look for toner on the Transfer Unit Yes No Toner and debris in Duplex Unit Go to Backside Contamination 2 Clean toner and debris from Duplex Unit and retest Check the Duplex Unit for toner and debris Check for toner or debris in the left slot and bottom of Tray 1 ...

Page 62: ...s Problem solved Paper scraps Toner still on belt Remove paper scraps and run Blank Prints to clean paper path Run Remove Print Smears to clean paper path Replace the Fuser From Backside Contamination 1 Run Remove Print Smears to clean paper path Yes No Backside still smudged Problem solved Check the position of the Transfer Unit Cleaning Blade Problem solved Yes No Blade flipped out Replace the T...

Page 63: ...blem solved Misregistered one color only Print 100 Graphic Demo test print and check registration Turn the printer Off then On again to initiate registration calibration Problem solved Colors registered correctly Problem solved Colors still misregistered Reseat the Transfer Unit Reseat the corresponding Imaging Unit Colors still misregistered ...

Page 64: ...ty from Usage Profile Is the humidity within specs 94 mm interval Some ghosting is inherent in the print process This is an attribute of laser printing Measure the distance from the leading edge of the image to the leading edge of the ghost No Yes 143 mm interval Set the Front Panel media type to match the media No Yes Problem solved Still ghosting Set the Front Panel media type to a type thinner ...

Page 65: ... color Replace the corresponding Imaging Unit Areas still missing Remove any paper jam or scraps of paper dragging on the Transfer Unit or Fuser Problem resolved No Yes Replace the toner cartridge and retest Check the toner level in the corresponding Imaging Unit hopper Toner level OK Check paper for wrinkles dimples or signs of moisture Yes No Paper OK Load fresh ream of paper and retest ...

Page 66: ...ake sure the printer environment is within specifications for humidity and temperature Repeating Defects No Yes No Yes No No Yes Yes 94 50 or 44 mm 3 68 2 or 1 75 in 58 mm 2 28 in Measure the interval between the repeating defects Defects gone Problem solved 143 mm 5 6 in Call for service Identify color and replace corresponding Imaging Unit Replace the Fuser Replace the Transfer Unit Print the Re...

Page 67: ...as light lines Clean or replace the Fuser Replace the corresponding Imaging Unit Problem solved Clean the LED bars Light lines in all colors Replace the corresponding Imaging Unit Problem solved Call for service No Yes Still has light lines Replace the Transfer Unit Problem solved Call for service Remove the Toner Cartridge and check for toner starvation in the Imaging Unit No Yes Toner OK Replace...

Page 68: ...page 64 PHASER 7300 Troubleshooting Flowcharts 0 ...

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