Xerox Phaser 6200B, Service Manual

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Error Messages and Codes 17
Error Messages and Codes
This section covers troubleshooting procedures for the Phaser 6200 Color Laser
Printer’s front panel error messages and codes. Only jams and fatal errors will
produce an associated numeric code. Error messages and codes are generally specific,
making it important that service personnel and users record errors exactly when
reporting problems with the printer. Any code associated with an error message or
jam can be viewed by pressing the
INFO key and scrolling to the bottom of the help
text displayed on the front panel.
Some procedures require running service diagnostic test functions to verify a specific
printer part is operating correctly. For information on Service Diagnostics and all
internal printer test functions, see the table "Service Diagnostics" on page 23
To troubleshoot problems, such as start up and power on, media, paper path,
print-quality or image problems, and electrical failures not associated with a front
panel message or code, refer to the section "Troubleshooting" on page 81.
If an error message or code is not visible on the front panel, the usage profile report
and fault history list errors reported by the printer.
When an error first occurs, record the error message and code then cycle power to the
printer to see if the error recurs. These can be accessed one of three ways:
Accessing Fault History
1. Print (if possible) the
Usage Profile
Report Log from the printer’s front panel
Support Menu
. The fault history will be detailed in this report log.
2. View the printer’s fault history on the front panel.
a. Go to
Support Menu --> Service Tools --> Fault History
.
3. If the printer is connected to a network and has a TCP/IP address, view the
printer’s web page using a web browser.
a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Select the Troubleshoot link and the fault history will be displayed.