TROUBLESHOOTING
104
LCD Message
Problem
Correction
CAN’T CONNECT TO REMOTE
LINK
A link to the access point was
established, but the link to the
destination failed.
Ensure the Sync IP address and port
number are correct. Verify ELI Link
service is running.
If problem persists, contact Welch
Allyn Technical Service.
TIME SYNC FAULT
Possible incorrect version of
ELI Link
Install latest version. Verify ELI Link is
running.
UNABLE TO SAVE XML ORDER
Order storage failed.
Attempt to retransmit orders.
UNABLE TO SAVE MWL ORDER
DICOM order storage failed.
Directory full; mark records for deletion
or delete records.
INCORRECT RESPONSE
Connection established, then
failed.
Connection started but failed; attempt
to reconnect.
NO CUSTOM ID
Received orders failed.
Previous Custom ID not compatible
with current Custom ID, or no Custom
ID.
PAPER QUEUE FAULT
Unable to print.
Paper queue mark not
detected as expected.
Add paper; manually advance page
evenly past closure point of writer and
close writer cover.
Reset queue sensor in the Service
menu.
CONNECTION FAILED
Unable to transmit or receive
ECGs.
Check for correct baud rate, phone
number, and cable connections or site
number.
None
File not successfully
transmitted via LAN.
Check share permissions on host
device.
None
Unable to connect with LAN
with crossover cable.
Implement hub or switch vs. crossover
cable.
Disabled
Pressing SYNC key
Enable SYNC MODE and/or set SYNC
MEDIA in configuration
Signal Strength Indicator
The signal strength indicator presentation was changed in software v2.4.2 and later, the signal
strength table below defines the signal strength actual values.
Note: During any communication to the ELI Link server, the signal strength indicator does not get
updated. It will resume regular updates once the communication has completed. This behavior is
consistent with all ELI380 software versions (v2.4.2 and prior).
Prior to v2.4.2
v2.4.2 and Later
5 bars
-50 or higher
-65 or higher
4 bars
-50 to -60
-65 to -70
3 bars
-60 to -70
-70 to -75
2 bars
-70 to -80
-75 to -80
1 bar
< -80
< -80
Values are in dBm
Grayed out bars with a line through them signifies the device could not authenticate with an access point.
No image on the display indicates the WLAN module is not responding to commands.
