TROUBLESHOOTING
106
Printer Troubleshooting Chart
The paper will have part number 9100-026-52 or 9100-026-55 and Welch Allyn at the bottom of each page.
Printer problems can come from using incorrect paper, using old paper or not storing paper in a humidity controlled
room. Stacking the paper too high can compress the bottom packages causing the pages to stick together.
With any printer problem, first take the paper out of the tray and fan it to see if the pages are sticking together.
Replace the paper and test.
LCD message
Problem
Correction
Paper Queue Fault
Paper does not advance
Paper advances less than one
inch or more than one page
and stops.
Verify it is the correct paper. Verify
paper is properly loaded with the cueing
mark in the lower left corner.
Open the paper door, remove the paper
and make sure there are no sheets of
cardboard under the paper.
Pull ½ sheet of paper out and securely
close the door. You should hear a loud
click. Press RHY and press Done after
a couple seconds. Paper should
advance to the end of the page and
stop.
Open the paper door and bring ½ sheet
of paper out and close the door. From
the main screen press the gears icon
then Advanced, enter password,
the default is admin. Press Service,
press Calibrate Cue. Press Done, press
Home, press RHY and press stop after
a couple seconds. Paper should
advance to the end of the page and
stop.
