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TROUBLESHOOTING
System Troubleshooting Chart
LCD Message
Problem
Correction
BATTERY LOW
– CHARGE UNIT
Unable to acquire ECG or
unable to print.
Charge the battery with AC power.
LEAD FAULT, NO ECG CAPTURE
Lead fail.
Correct faulty lead.
Ensure that AM12, AM15E or WAM
are properly configured.
If using the WAM, ensure that the
WAM is paired with the ELI 380.
None
Device is not responding
Press and hold the On/Off button for
30 seconds. Re-entry of date and time
will be required after this function.
ECG Troubleshooting Chart
Affected Leads
Problem
Correction
LEADS OFF MESSAGE FOR ONE
OR MORE OF THE FOLLOWING:
RA, LA, LL, V1, V2, V3, V4, V5, V6;
SQUARE WAVES ON DISPLAY.
Lead fail.
Ensure lead and electrode connection
is secure.
Replace faulty electrode patches or
lead wires if necessary. Consider
patient prep steps.
“LEADS OFF” OR “SEARCHING
FOR WAM” MESSAGE
WAM, AM12 or AM15E do
not acquire ECG
Ensure that the correct module is
configured in the ELI 380.
WAM: Check to see that the WAM is in
range and is powered on. Ensure the
WAM is paired with the ELI 380.
Replace the battery.
AM12/AM15E: Reconnect the module
or power cycle the ELI 380.
Lead I and Lead II
Poor RA electrode or right
arm tremor
Check patient prep; re-prep if
necessary with new electrode.
Ensure patient is relaxed and muscles
are not tense.
Lead II and Lead III
Poor LL electrode or left leg
tremor
Check patient prep; re-prep if
necessary with new electrode.
Ensure patient is relaxed and muscles
are not tense.
Lead I and Lead III
Poor LA electrode, or left arm
tremor
Check patient prep; re-prep if
necessary with new electrode.
Ensure patient is relaxed and muscles
are not tense.
