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Welch Allyn 901133, Service Manual

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Welch Allyn 901133 Service Manual Download Page 107

 

TROUBLESHOOTING

 

   

105 

 

Display Troubleshooting Chart 

 

LCD Message

 

Problem

 

Correction

 

Screen is dark 

The AC power cord is not 
connected to a grounded 
electrical outlet or is damaged. 

Ensure that AC power cord is not 
damaged and is firmly connected to AC 
power connector on rear of 
electrocardiograph. The green LED 
next to the power button is lit when AC 
is correctly connected. 

 

Ensure that electrocardiograph is 
plugged into grounded electrical outlet. 

 

If AC power is being used and the AC 
power switch is set to the On position, 
but the AC power on indicator light does 
not illuminate and the display is still 
dark, contact Welch Allyn Technical 
Support. 

 

Electrocardiograph is in 
Standby Mode 

Press the On/Standby button to return to 
active use. 

 

Electrocardiograph will not 
power on. 

Disconnect the AC power cable from 
the wall outlet and depress the On/Off 
button for >30 seconds. 

 

Plug AC power cord into wall outlet 
and follow the instructions on the 
display. 

 

If problem persists, contact Welch 
Allyn Technical Support. 

 

The screen does not turn on 
when the lid is lifted. 

Press the power button once. If the 
Welch Allyn logo does not come on 
within 10 seconds, press and hold the 
power button for >30 seconds. 

 

 

 

Summary of Contents for 901133

Page 1: ...elch Allyn ELI 380 RESTING ELECTROCARDIOGRAPH SERVICE MANUAL Manufactured by Welch Allyn Inc Skaneateles Falls NY U S A CAUTION Federal law restricts this device to sale by or on the order of a physician ...

Page 2: ...ch Allyn Inc For patent information please visit www welchallyn com patents For information about any Welch Allyn product visit https www welchallyn com en about us locations html Customer Service and Technical Support https www welchallyn com en other contact us html 1 888 667 8272 mor_tech support hillrom com 9516 189 50 ENG Rev M Revision Date 2020 08 901133 ELECTROCARDIOGRAPH EU IMPORTER Welch...

Page 3: ...LECTROMAGNETIC COMPATIBILITY EMC 17 GUIDANCE AND MANUFACTURER S DECLARATION ELECTROMAGNETICEMISSIONS 17 GUIDANCE AND MANUFACTURER S DECLARATION ELECTROMAGNETIC IMMUNITY 18 GUIDANCE AND MANUFACTURER S DECLARATION ELECTROMAGNETIC IMMUNITY 19 RECOMMENDEDSEPARATIONDISTANCESBETWEENPORTABLEANDMOBILERF COMMUNICATIONSEQUIPMENTANDTHEEQUIPMENT 20 PREVENTIVE MAINTENANCE 21 PREVENTIVE MAINTENANCESCHEDULE 21 P...

Page 4: ...ESTING 966 POWER TESTING 966 FUNCTIONALTESTING 977 ELI 380 CONFORMANCE TEST DATA RECORD 100 TROUBLESHOOTING 102 SYSTEM TROUBLESHOOTINGCHART 102 ECG TROUBLESHOOTING CHART 102 TRANSMISSION TROUBLESHOOTING CHART 103 SIGNAL STRENGTH INDICATOR 1044 DISPLAY TROUBLESHOOTING CHART 1055 PRINTER TROUBLESHOOTING CHART 1067 PATIENT CABLE TROUBLESHOOTING CHART 1077 SPECIAL FUNCTIONS 1099 CONFIGURATION SETTINGS...

Page 5: ...3 NETWORK LOGFILE 1166 BATTERYLOGFILECONTENTS 1169 CHANGE ELI LINK TIMEOUT 12020 COMMUNICATIONS OPTIONS 12121 COMMUNICATION OPTIONS 12121 COMMUNICATION OPTION INSTALLATION UPGRADES 12121 ...

Page 6: ... reference number on the bottom of the device Care should be taken so that these numbers are not defaced Copyright and Trademark Notices This document contains information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without prior written consent of Welch Allyn Inc Other Important Information The inf...

Page 7: ...ceipt of notice by Welch Allyn of any alleged defects promptly after discovery thereof within the warranty period Welch Allyn s obligations under the foregoing warranty will further be conditioned upon the assumption by the purchaser of the Product s i of all carrier charges with respect to any Product s returned to Welch Allyn s principal place or any other place as specifically designated by Wel...

Page 8: ...device for clinical applications the operator must read and understand the contents of the user manual and other accompanying documents Inadequate knowledge or training could result in increased risk of harm to users patients and bystanders or damage to the device Contact Welch Allyn service for additional training options To ensure that electrical safety is maintained during operation from AC pow...

Page 9: ...he device shall be operated from its internal electrical power source Medical devices have been designed to have a higher degree of protection against electric shock than for instance information technology equipment because patients often are connected to multiple devices and also may be more prone to the adverse effect of electric currents than healthy persons All equipment that is connected to ...

Page 10: ...rs equipment and accessories must be connected only as described in this manual Do not connect a telephone line cable to the LAN connector Some Welch Allyn electrocardiographs can be equipped with a wireless LAN WLAN module for transmitting ECG records Device labeling will indicate if your device is equipped with such a module If so equipped the following notices apply The WLAN identification can ...

Page 11: ... lead wires front end device and other equipment are recommended on hand to prevent delayed treatment due to an inoperabledevice The WAM will only work with receiving devices that are equipped with the appropriate option No user serviceable parts are inside the WAM Damaged or suspected inoperative equipment must be immediately removed from use and must be checked repaired by qualified service pers...

Page 12: ...rence and 2 This device must accept any interference including interference that may cause undesired operation of the device WAM IC 3758B WAM2500 UTK IC 3758B UTK2500 The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met Notes Patient movement may generate excessive noise that may affect the quality of the ECG traces and ...

Page 13: ...ass I equipment or internally powered Type CF defibrillation proof applied parts Ordinary equipment Equipment not suitable for use in the presence of a flammable anesthetic mixture Continuous operation NOTE From a safety perspective per IEC 60601 1 and derivative standards norms this device is declared to be Class I and uses a three prong inlet to ensure an earth connection is made along with main...

Page 14: ... patient data will not be erased from the device nor stored in the receiving application ensuring that partial or corrupted data are not made available to the receiving station If the failure mode persists the user should move to a position where the WLAN signals may propagate better to allow successful transmissions WLAN Wireless options transmit in the 2 4 GHz or 5 GHz range Other nearby wireles...

Page 15: ... and white document Follow instructions directions for use DFU mandatory actions A copy of the DFU is available on this website A printed copy of the DFU can be ordered from Welch Allyn for delivery within 7 calendar days Alternating current Protective earth symbol appears on inside of unit Fuse symbol appears on inside of unit Network LAN Universal Serial Bus USB Defibrillator proof type CF appli...

Page 16: ...EQUIPMENT SYMBOLS AND MARKINGS 14 Non ionizing electromagnetic radiation Reorder Number Model Identifier Medical Device ...

Page 17: ...OLS AND MARKINGS 15 Display Icons and Keyboard Buttons Patient information ECG Acquisition Rhythm Print Synchronize Configuration Home Full disclosure page up Full disclosure ECG Acquisition Full disclosure page down ...

Page 18: ... with a soft lint free cloth using the same solutions as for the device or use highly concentrated 70 isopropanol orethanol 5 Use caution with excess liquid as contact with metal parts maycause corrosion 6 Do not immerse cable ends or lead wires immersion can cause metalcorrosion 7 Do not use excessive drying techniques such as forced heat WARNING Prevent liquid from penetrating the device and do ...

Page 19: ...tion distances between the radio equipment and the device The use of accessories transducers and cables other than those specified by Welch Allyn may result in increased emissions or decreased immunity of the equipment Guidance and Manufacturer s Declaration Electromagnetic Emissions The equipment is intended for use in the electromagnetic environment specified in the table below The customer or t...

Page 20: ...nes 2 kV for power supply lines 1 kV for input output lines Mains power quality should be that of a typical commercial or hospital environment Surge IEC 61000 4 5 1 kV differential mode 2 kV common mode 1 kV differential mode 2 kV common mode Mains power quality should be that of a typical commercial or hospital environment Voltage dips short interruptions and voltage variations on power supply in...

Page 21: ...d d is the recommended separation distance in meters m Field strengths from fixed RF transmitters as determined by an electromagnetic site surveya should be less than the compliance level in each frequency rangeb Interference may occur in the vicinity of equipment marked with the following symbol Radiated RF IEC 61000 4 3 3 V m 80 MHz to 2 5 GHz 3 V m 80 MHz to 2 5 GHz a Field strengths from fixed...

Page 22: ...ximum Output Power of Transmitter W Separation Distance According to Frequency of Transmitter m 150 KHz to 800 MHz 800 MHz to 2 5 GHz d 1 2 P d 2 3 P 0 01 0 1 m 0 2 m 0 1 0 4 m 0 7 m 1 1 2 m 2 3 m 10 4 0 m 7 0 m 100 12 0 m 23 0 m For transmitters rated at a maximum output power not listed above the recommended separation distance d in meters m can be estimated using the equation applicable to the ...

Page 23: ... Conformance Testing Recommended Equipment Multi Meter ECG Simulator AM12 Patient Input Module 9293 048 5X WAM Patient Input Module 30012 019 5X WAM AM12 Lead Wire Set 9293 046 70 AM15E Patient Input Module 9293 063 50 LEAD SET AM15 9293 046 80 Patient Cable Snap Adapter Set 9281 002 50 10 Lead Shorting Block or equivalent Lead Test Failure Box or equivalent PC with ELI Link v3 10 or later USB Cab...

Page 24: ... or behind display shield Battery leakage main battery s o Internal Cabling Look for cracked pinched or partially disconnected cable connections o Integrity of Mechanical Parts Verify the following items are properly secured to the device and have not become loose or damaged through usage over time AC Inlet USB Connectors Communication ports and antenna Writer mechanics latching mechanism LCD Asse...

Page 25: ...ype admin when prompted for password 4 Select Service 5 Select Battery Info Battery Voltage Document the battery voltage as shown in battery information State of Charge Document the present state of charge of the battery given in percent form Charge Cycles Document the amount of charge cycles the battery has been charged Charging Document the message displayed Yes No or Fault Avg Current On curren...

Page 26: ...nd go dark in 5 minutes if there is no ECG or user input Touch the touchpad to re activate SERVICE SCREEN To access the SERVICE SCREEN begin at the MAIN SCREEN Press Press ADVANCED then enter the Adminpassword Press SERVICE CONFIGURATION SCREEN To access the CONFIGURATION SCREEN begin at the MAINSCREEN Press Press ADVANCED then enter the Adminpassword Display and Standby Mode Press the ON button a...

Page 27: ...ay need to print multiple pages to observe this Record Results on PMR ECG Test Connect an ECG simulator to the AM12 AM15E or WAM patient interface Set the simulator toa known heart rate and amplitude preferably to a setting that you have a known good printout for comparison From the Main Screen select the patient info icon Enter TESTECG into the last name field and select the next icon From the Ma...

Page 28: ...n method in the Patient Name field such as Last Name USBD then subsequently transmitting the ECG record stored to a compatible receiving device Consult the product user manual if needed to properly configure the communication settings for each option present on the unit under test Successful transmission of the test records can be verified by viewing the ECG records in the unit directory after tra...

Page 29: ... or patient cables by submerging into a liquid autoclaving or steam cleaning Never expose cables to strong ultra violet radiation Do not sterilize the device or ECG lead wires with Ethylene Oxide EtO gas Caution Disinfecting or cleaning agents that contain Quaternary Ammonium including ammonium chloride have been identified as having negative effects if used to disinfect the product Use of such ag...

Page 30: ...ler is clean 6 Clean cue sensor photo detector Safety Testing If the cardiograph housing was opened for repair or inspection work the following safety tests should be performed in accordance with the IEC 60601 1 or IEC 62353 methods and limits The ELI380 is considered a Class 1 Type CF device intended to only be utilized with the Welch Allyn AM12 or WAM patient input modules Defibrillation isolati...

Page 31: ...attery 1 Installed Yes No if No skip Battery 1 section Running on DC power only disconnect AC power cord Battery Voltage V State Of Charge Charge Cycles Verify Charging is No Pass Fail Circle One On Current Displayed as Avg Current A max draw 1 6A Negative reading when on DC Battery Health Recommend replacement when under 70 Running on DC AC power connect AC power cord Verify AC power LED indicato...

Page 32: ...alue will remain at 0 if the battery is fully charged Pass Fail Circle One Verify Charging is Yes if current is flowing to battery Pass Fail Circle One Functional Testing Display Functionality Pass Fail Circle One Tilt Switch Operation Pass Fail Circle One Ergo Variant Test 1 Pass Fail NA Circle One Ergo Variant Test 2 Pass Fail NA Circle One Ergo Variant Test 3 Pass Fail NA Circle One Auto Test P...

Page 33: ...nd AC power is applied ATTENTION PCB assembly contains ESD sensitive devices Use appropriate precaution when handling electronic assemblies ATTENTION PCB assembly contains mechanically sensitive electrical devices Handle with extreme care to reduce the stress on solder connections ATTENTION Before applying all adhesive backed materials clean surface with alcohol to make sure it is clean and oil fr...

Page 34: ...the unit over and remove the 4 screws Item 38 and remove the battery cover plate Labels must be installed on new lower housings if replaced Remove the battery Item 4 The device may have dual batteries installed when opened The device should be shipped with only one battery installed per regulations ...

Page 35: ...r Housing Removal Remove the 11 housing screws Item 38 from the recessed areas identified by the arrows molded into the lower housing Item 38 Designation Arrow Remove the 4 writer screws Item 26 from the recessed areas Item 26 ...

Page 36: ...hree quarters of full travel Lift the upper housing assembly Item 41 and tilt it as shown The keypad cable is not long enough to allow the upper housing to be fully removed with the cable attached so care must be taken to prevent damage Item 35 Item 41 Disconnect keypad cable Item 18 from the bottom side of the upper housing by squeezing the plastic portion of the connector do NOT attempt to pull ...

Page 37: ...UNIT DISASSEMBLY 35 With the keypad cable removed tilt the lower housing up and slide the upper housing over the extended writer door Remove the upper housing assembly and close the writer door ...

Page 38: ...rmal Writer Removal ATTENTION PCB assembly contains ESD sensitive devices Use appropriate precaution when handling unit Lift the writer assembly from the left side enough to remove the motor cable from connector J11 as shown ...

Page 39: ... Cue sensor cable from J9 Shorter BLACK Print head cable from J8 Ground single wire to GND terminal Hinge Cover Removal Remove the housing hinge cover Item 28 by pulling the cover towards the front of the ELI 380 Care must be used when removing the hinge cover to prevent damage to the plastic retainer pieces on the rear cover covered in the next step ...

Page 40: ...to rear cover removal Care must be taken to ensure the display does not slip causing damage to the installed PCBAs The thermal writer is no longer installed to provide support for thedisplay Remove plug Item 32 from center retaining screw hole then remove screw Item 38 ...

Page 41: ...UNIT DISASSEMBLY 39 Pull the housing rear cover Item 29 straight out from the back of the device ...

Page 42: ...play Removal Remove all display cable connections from the Motherboard and WLAN Module as shown All of the connectors should be removed via the plastic portion of the connector do NOT attempt to pull them loose from the wires ...

Page 43: ...et if replacing the display assembly Cut the tie wrap securing the cabling from the display bracket Gently pull straight up on the antenna assembly to remove it from the bracket The antenna shown to the left item 13a is for the B B WLAN module refer to the following page for units using the Laird WLAN module Adhesive kit Item 31 will be needed during reassembly if the antenna assembly is removed ...

Page 44: ...enna is removed from the foam mount a new adhesive mounting pad should be used to ensure the antenna is properly secured The antenna cable item 60 uses a snap tight vertical plug unplug connector Laird Antenna item 13b c Antenna connection to WLAN module mounted to foam pad item 61 connect as shown One of two different Laird antenna configurations will be present item 13b or 13c The earlier versio...

Page 45: ...rom the lower housing Ensure proper handling of removed display to prevent accidental damage If the LCD assembly being removed has ferrite cores item 63 on the white and black ELI380 Cable Assy as shown in the right hand picture below and the new assembly does not have the cores present remove the ferrite cores from the old LCD assembly by utilizing the snap connector latches on the core housings ...

Page 46: ...own below The insulators were introduced on units built from mid 2019 forward to comply with 4th Edition EMC standards If present inspect the insulators for signs of wear or damage and replace if necessary If the unit did not have the insulators installed they do not need to be added retrospectively ...

Page 47: ...BA removal to avoid damaging the connector Refer to the Item Identification Table for the correct item as there are two versions of WAM UTK pairs that must match v1 to v1 or v2 to v2 for the wireless interface to operate properly Units utilizing the v2 UTK will have a round 2 label item 65 near the ECG input connector on the housing ...

Page 48: ...DQ need to be enabled on the unit contact Technical Support with the device serial number to receive an Option Code to enable the features Refer to MIS 18 189 01 for instructions on using the option file to enable features Unit Serial Number The replacement motherboard will be shipped from the factory with a generic service serial number which can be changed to the correct serial number by utilizi...

Page 49: ...SEMBLY 47 Power Supply Board Removal Remove the power cable connected to the power supply board Remove the AC inlet bracket Item 34 by removing the 2 screws Item 33 from the lower housing with an M2 Allen wrench ...

Page 50: ...UNIT DISASSEMBLY 48 Remove the 2 longer screws Item 26 from the power supply board Remove the remaining 3 screws Item 37 from the PCBA Item 37 Item 26 ...

Page 51: ...ews Item 6 from the battery connector PCBA Remove the 3 screws Item 14 from the battery connector PCBA as shown then remove the battery connector retainer Item 7 by pulling it straight up from the housing Remove the battery connector board Item 8 by pulling it straight up from the lower housing ...

Page 52: ...ker and Battery Wire Removal Cut the cable tie Item 16 from the cable tie mount Item 40 and gently pry the speaker from the lower housing Adhesive kit Item 31 will be needed during reassembly if the speaker assembly is removed ...

Page 53: ...ems from Welch Allyn The assembly level item must be used for servicing purposes Item General Description Part Number Picture 1a LOWER HOUSING Black 8365 002 50 1b LOWER HOUSING Cool Gray 8365 002 70 2 FOOT 6320 003 LCD BUMPER ELI 350 8351 029 50 3 LABEL ELI 380 NAMEPLATE 9050 094 01 LABEL ELI 380 NAMEPLATE INMETRO 9050 094 02 4 BATTERY 4800 017 5a BATTERY DOOR Black 8365 007 50 5b BATTERY DOOR Co...

Page 54: ...del only Recommended Service Replacement 8365 024 50 10b ERGO DISPLAY ASSEMBLY Touchscreen ELI380 Dxxxx model only Recommended Service Replacement 8365 051 70 11 BRACKET ASSEMBLY MONITOR MOUNT FOR STANDARD DISPLAY ELI380 Axxxx model only 8351 019 60 12a CABLE ASSEMBLY ELI 380 LCD TO MOTHERBOARD Previously used on models ELI380 Axxxx 25018 042 60 No longer used consolidated materials to use only it...

Page 55: ...UNIT DISASSEMBLY 53 13a 13b 13c DUAL BAND ANTENNA Laird WLAN Antenna 2 connectors Laird WLAN Antenna 1 connector 3600 015 411590 413214 14 SCREW THD FORM PANHEAD TORX 3 8 6020 062 ...

Page 56: ...BLY KEYBOARD TO MOTHERBOARD 25020 082 60 19a 19b 19c ELI380 ERGO MOTHERBOARD PCB ASSEMBLY ELI380 ERGO MOTHERBOARD ASSY W B B WIRELESS LAN ELI 380 STS MOTHRBOARD W Laird WIRELSS LAN 4th SERV 26025 126 152 S26025 126 152 WLA top picture S26025 126 410 WLA bottom picture 20a 20b MODULE B B N AIRBORNE SPI WLAN RED Model WLNN SPMR551 WLAN MODULE LAIRD Model WB45NBT RADIO CARD NEWMAR 380 PROVISIONED 991...

Page 57: ...UNIT DISASSEMBLY 55 21 POWER SUPPLY PCB ASSEMBLY 26025 123 151 22a 22b LABEL WLAN B B Electronics LABEL WLAN LAIRD 9050 059 12 413242 23 WRITER ASSEMBLY ELI280 ELI380 NO LABEL 22500 280 50 ...

Page 58: ...835 02 28 HOUSING HINGE COVER 8351 003 51 29 HOUSING REAR COVER 8365 004 50 31 ADHESIVE KIT ELI380 Must be ordered when replacing the display speaker or antenna 8365 011 50 32 PLUG ELASTOMERIC REAR COVER 8351 023 51 33 SCREW FLAT HEAD ALLEN M3x10 6020 010 02 34 AC INLET BRACKET 8365 017 50 35a UTK w Software v1 x 26025 092 151 35b UTK w Software v2 x 26025 092 404 ...

Page 59: ...HEAD TORX M3x6 6020 430 03 38 SCREW PHILLIPS PANHEAD M3x10 6020 930 39 SPEAKER ASSEMBLY 25020 053 50 40 CABLE TIE MOUNT 7495 008 41 UPPER HOUSING ASSEMBLY ENGLISH ELI380 8365 001 50 41 UPPER HOUSING ASSEMBLY RUSSIAN ELI380 8365 001 60 Not actual item for reference only 60 Laird WLAN Antenna Cable 728306 ...

Page 60: ... Antenna mount 728803 62 INSULATOR BRACKET MONITOR MOUNT 729157 63 FERRITE CORE SNAP ON 1420 019 64 SCREW M2 X 6 INTERNAL TOOTH SEMS PHP 721455 65 v2 UTK Label for Cardiographs 728940 66 WRAP CABLE BRAIDED SPLIT 1 2 DIA WT 4175 022 01 67 HEAT SHRINK TUBING 729248 ...

Page 61: ...ULATOR LVDS FORMEX ELI 380 ERGO 8365 030 70 43 COVER HINGE PLATE BASE ELI 380 ERGO 8365 031 70 44 COVER SET HINGE FRONT ELI 380 ERGO 8365 032 70 45 COVER SCREW ELI 380 ERGO 8365 033 70 46 COVER LCD HINGE ELI 380 ERGO 8365 042 70 47 COVER REAR ELI 380 ERGO 8365 043 70 48 COVER REAR CENTER ELI 380 ERGO 8365 044 70 49 COVER HINGE ELI 380 ERGO 8365 045 70 ...

Page 62: ...ELI 380 ERGO 8365 047 70 52 PIVOT BLOCK LEFT ELI 380 ERGO 8365 048 70 53 PIVOT HORIZONTAL ELI 380 ERGO 8365 049 70 54 PIVOT AXLE ELI 380 ERGO 8365 050 70 55 Monitor hinge mount 8365 019 70 56 M4x8 SCREW FLAT HD PHIL BLK OXIDE COATED 6020 732 01 57 Hinge 6422 010 58 M4 x 70 PAN HD PHILLIPS 6020 070 01 59 M3 X 30 PAN HD PHIL 6020 045 01 ...

Page 63: ...face with alcohol to make sure it is clean and oil free Torque specifications for all fastening devices shall be 3 5 4 0 lbs in unless otherwise noted NOTE Item numbers in this section refer to the parts in Table 2 unless stated differently NOTE The writer assembly can be obtained as a complete assembly for service purposes or a specific part or subassembly can be obtained to repair a specific wri...

Page 64: ...to allow the writer door full travel to reach the insertion removal slots provided To remove the latch assembly open the writer door then turn the writer over and remove the 4 screws 17 shown There are 2 Pivot Bar Restraining Plates 22 under the screws Remove the Latch Release 20 Pivot Bar 19 and the spring 21 22 17 20 19 21 ...

Page 65: ...oved On the other end of the writer assembly the print head assembly must be removed from its installed position This is done by removing the O Ring that holds the assembly in place underside of area circled and unlatching the spring bar retaining clips as shown below 33 31 32 ...

Page 66: ...ts installed position the writer door assembly can be removed by sliding it past the closed position until the removal install slots are aligned The door assembly is then lifted in an upward direction Slide door in this direction Align tab and slot Align tab and slot ...

Page 67: ...rew Item 9 from the pinion Item 10 Remove the E Ring Item 7 as shown Remove the following items from the platen 1 Ball bearing Item 3 2 Small spacer Item 4 3 Ball bearing Item 3 4 Wave washer Item 5 5 Large spacer Item 6 5 3 4 3 6 10 9 Torque Specification 3 5 1 lbs in 7 ...

Page 68: ...T DISASSEMBLY 66 Remove the E Ring Item 7 as shown Remove the following from the shorter side of the platen 1 Ball bearing Item 3 2 Small spacer Item 4 3 Ball bearing Item 3 4 Small spacer Item 4 7 4 3 4 3 ...

Page 69: ... Motor Turn the paper tray over and remove the 3 screws 18 to release the gearbox assembly Remove the stepper motor from the gearbox Item 16 by removing 2 screws 17 Remove the set screw 9 to remove the stepper motor 15 18 16 17 9 15 ...

Page 70: ...r tray Two of the 4 plastic posts A that hold the cue sensor onto the paper tray 12 have a cyanoacrylate adhesive applied to hold it in place Use a side cutter to flush cut the two posts with the adhesive to remove the cue sensor PCB 11 from the paper tray use the two remaining posts to fasten the replacement item 14 11 12 11 ...

Page 71: ...Remove the print head cables 25 26 To remove the print head from the print head mount Item 27 above remove the two shoulder screws Item 28 and coated screw Item 18 Remove ground wire Item 29 with bare screw Item 30 as shown 25 26 27 28 30 18 29 ...

Page 72: ...loop with the ground wire to allow it to move freely within the provided slot ELI 380 Writer A4 Smart paper Spacer If A4 Smart paper spacer is part of configuration install A4 Smart paper spacer Item 25 Table 1 into paper tray as shown Snap into place A4 Smart paper Spacer ...

Page 73: ...ubcomponents of assemblies listed are not available as individual service items from Welch Allyn The assembly level item must be used for servicing purposes Thermal Writer Item General Description Part Number Picture 1 Platen 6570 842 02 2 Paper Tray Cover 8342 003 51 3 Ball Bearing 6520 003 4 Small Spacer 6125 017 5 Wave Washer 6100 004 6 Large Spacer 6125 004 ...

Page 74: ...Thermal Writer Item General Description Part Number Picture 7 E Ring 6140 003 8 Vibra Tite 7403 001 9 Setscrew M2 5 x 4mm 6030 025 10 Pinion Spur w Hub 8342 009 01 11 Cue Sensor PCB 26025 045 151 12 Paper Tray 8342 005 51 ...

Page 75: ...Number Picture 13 Cyanoacrylate Adhesive 9326 002 14 Cable Assembly for Cue Sensor 25020 066 50 15 Stepper Motor 6545 008 01 16 Gear Box Assembly 8342 004 53 17 Screw Flathead Torx 6020 735 02 18 Panhead Torx Screw Coated 6020 835 02 19 Release Pivot Bar 8342 018 01 ...

Page 76: ... Spring Compression 8342 019 01 22 Pivot Bar Plate 8342 020 01 23 Printhead 5450 004 24 Anti Static Brush 7480 090 25 Cable Assembly Black print head to PCB 25018 041 50 26 Cable Assembly Black print head to PCB 25018 034 50 27 Printhead Mount 8342 006 03 28 Shoulder Screw 6001 002 01 29 Ground Wire 25020 058 50 ...

Page 77: ...crew Bare Metal Torx 6020 835 31 O Ring 6141 003 32 Retention Clip 8342 025 50 33 Spring Bar 8342 017 01 34 User Instruction Label 9042 078 01 35 8 WRITER LID ASSEMBLY ELI280 380 NO LABEL SERV ASSY 181 02 36 ELI 280 350 380 PRINTHEAD ASSY BLACK 41000 028 54 37 A4 Smart paper spacer 8342 007 02 ...

Page 78: ...Line voltage may be present on the power supply of the device Use caution when the device housing is removed and AC power is applied ATTENTION PCB assembly contains ESD sensitive devices Use appropriate precaution when handling electronic assemblies ATTENTION PCB assembly contains mechanically sensitive electrical devices Handle with extreme care to reduce the stress on solder connections ATTENTIO...

Page 79: ...aided cable wrap item 66 or heat shrink tubing item 67 to protect the LCD cables as they pass through the LCD bracket and hinge assembly The heat shrink tubing was added at a later date to achieve 4th edition compliance for the device Remove the 4 screw covers from the hinge and axels Remove the 2 screws from the LCD hinge ...

Page 80: ...UNIT DISASSEMBLY sssss 78 Remove the hinge axel and hinge cover screws from each side of the display as shown below Remove the LCD hinge cover ...

Page 81: ...UNIT DISASSEMBLY sssss 79 Remove the hinge shutter as shown right Remove the rear hinge cover vertically ...

Page 82: ...UNIT DISASSEMBLY sssss 80 Remove the M4x70 screw from the pivot blocks then remove the pivot blocks one from each side ...

Page 83: ...SASSEMBLY sssss 81 Rotate the screen 90 degrees from user side to remove hinge base sticker Repeat for other side Remove Silicon Plug from the Rear Housing location Remove the screw from the center rear cover ...

Page 84: ...UNIT DISASSEMBLY sssss 82 Remove the screw used as the horizontal hinge stop Rotate the screen so that it is facing away from the user side then remove the rear cover ...

Page 85: ...o ensure proper function and electrical safety of the device Remove the cable tie from the cable mount on the side of the bracket Disconnect all 4 cables from the mainboard All of the connectors should be removed via the plastic portion of the connector do NOT attempt to pull them loose from the wires ...

Page 86: ...BLY sssss 84 ATTENTION The monitor must be supported as it is being removed from the base Remove the 4 screws from the hinge removing it from the metal bracket Unthread the cables back through the bracket and hinge ...

Page 87: ...UNIT DISASSEMBLY 85 Once the cables are out of the way Remove the 4 screws from the hinge and hinge cover set ...

Page 88: ... If the LCD cables require replacement remove the LCD back housing by removing the screw hole caps and screws as shown below Once the housing screws are removed clip the cable ties holding the white cables and the LVDS cable as needed Housing Screws ...

Page 89: ...ble 25020 088 70 LCD Data Cable 25018 042 70 Tilt Switch Cable 25020 083 70 Braided Loom Process Item 66 refer to following Heat Shrink Process if the unit utilized item 67 Reassemble in reverse order covering the combined cables with the 6 5 piece of braided loom which must be bundled smoothly to fir back through the hinge bracket LCD Data Backlight Tilt Switch Touch Controller ...

Page 90: ... first and then thread the LVDS cable You may have to twist the loom to fit it through hinge If you do straighten it out before continuing The loom should be tight inside the hinge and should not move easily Pull the braided loom past the hinge screws as shown below ...

Page 91: ...re it touches the back of the LCD screen This ensures it has enough slack to open close the LCD screen Also ensure it is tight enough to limit the lateral movement of the cables as shown in the following two pictures Verify sufficient slack present Lateral movement Check ...

Page 92: ...UNIT DISASSEMBLY sssss 90 Once verified correct tighten two cable ties item 7495 001 to the braided loom in opposite direction to limit its vertical movement ...

Page 93: ...the unit utilized item 66 Bundle the cables together and thread them through the Heat Shrink Tubing item 67 NOTE If needed fold the LVDS and white display cable s plug and tie them together using ESD tape Push the Heat Shrink Tubing upward until it is touching the LCD back cover as shown ...

Page 94: ...gly wrap the cables NOTE Ensure the heat is not directly applied to the cables and the LCD back cover Verify the heat shrink tubing is shrunk adequately round and there is no damage to the cables and LCD back cover due to heat As shown thread the Heat Shrink Tubing with cables through the hinge ...

Page 95: ...hrink Tubing with cables to make sure it touches the back of the LCD screen This ensures it has enough slack to open close the LCD screen Tighten two cable ties on the Heat Shrink Tubing in opposite direction with a cable tie tool to limit its vertical movement ...

Page 96: ...UNIT DISASSEMBLY sssss 94 WLAN Antenna Removal Remove the cable tie mount from the side of the bracket Remove the formex insulator be sure to clean any residue left over by the formex insulator ...

Page 97: ...ntenna from ANT2 on the WLAN module Then remove the WLAN antenna from the metal bracket Lastly remove the adhesive kit from the metal bracket pictures show the B B WLAN antenna use similar removal process for the Laird WLAN antenna items 13b and 61 ...

Page 98: ...he battery voltage as shown in battery information State of Charge Document the present state of charge of the battery given in percent form Charge Cycles Document the amount of charge cycles the battery has been charged Charging Document the message displayed Yes No or Fault Avg Current On current Document the average current as shown in battery information Battery Health Document the health of t...

Page 99: ...ssword Display and Standby Mode Press the ON button and verify the text on display is clear and legible and there are no flickering or missing lines pixels Record Results on the TDR Close tilt the LCD Display towards the writer After a few seconds verify the LCD backlight turns off Open the LCD Display and verify the unit comes out of the standby mode returning to the MAIN SCREEN Record Results on...

Page 100: ...the AM12 AM15E or WAM patient interface Set the simulator to a known heart rate and amplitude preferably to a setting that you have a known good printout for comparison From the Main Screen select the patient info icon Enter TESTECG into the last name field and select the next icon From the Main Screen select ECG Review results and then select PRINT Verify that 12 or 15 ECG traces print with clari...

Page 101: ... Record Results on the TDR USB host USB memory device needed LAN WLAN Safety Testing If the cardiograph housing was opened for repair or inspection work the following safety tests should be performed in accordance with the IEC 60601 1 or IEC 62353 methods and limits The ELI380 is considered a Class 1 Type CF device intended to only be utilized with the Welch Allyn AM12 or WAM patient input modules...

Page 102: ...ower cord Verify AC power LED indicator illuminates located above powerbutton Pass Fail Circle One Verify AVG Current value gradually changes from negative to positive the value will remain at 0 if the battery is fully charged Pass Fail Circle One Verify Charging is Yes if current is flowing to battery Pass Fail Circle One Battery 2 Installed Yes No if No skip Battery 2 section Running on DC power...

Page 103: ...ity Pass Fail Circle One Tilt Switch Operation Pass Fail Circle One Ergo Variant Test 1 Pass Fail NA Circle One Ergo Variant Test 2 Pass Fail NA Circle One Ergo Variant Test 3 Pass Fail NA Circle One Auto Test Pass Fail Circle One Writer Test Pass Fail Circle One ECG Test Pass Fail Circle One ECG Noise Test Pass Fail Circle One Communication Option s o USB host Pass Fail NA Circle One o LAN Pass F...

Page 104: ...e Replace faulty electrode patches or lead wires if necessary Consider patient prep steps LEADS OFF OR SEARCHING FOR WAM MESSAGE WAM AM12 or AM15E do not acquire ECG Ensure that the correct module is configured in the ELI 380 WAM Check to see that the WAM is in range and is powered on Ensure the WAM is paired with the ELI 380 Replace the battery AM12 AM15E Reconnect the module or power cycle the E...

Page 105: ...nsure site number is valid Retry Verify ELI Link service is running Obtain network log files via service utility Dump Log Files to diagnose network transmission issue ERROR DICOM Not Enabled A DICOM communication was attempted but the unit is not configured for DICOM Configure the unit to DICOM and reboot UNABLE TO SAVE ECG No available memory ECG data too noisy to store Transmit or erase records ...

Page 106: ... the Service menu CONNECTION FAILED Unable to transmit or receive ECGs Check for correct baud rate phone number and cable connections or site number None File not successfully transmitted via LAN Check share permissions on host device None Unable to connect with LAN with crossover cable Implement hub or switch vs crossover cable Disabled Pressing SYNC key Enable SYNC MODE and or set SYNC MEDIA in ...

Page 107: ... is set to the On position but the AC power on indicator light does not illuminate and the display is still dark contact Welch Allyn Technical Support Electrocardiograph is in Standby Mode Press the On Standby button to return to active use Electrocardiograph will not power on Disconnect the AC power cable from the wall outlet and depress the On Off button for 30 seconds Plug AC power cord into wa...

Page 108: ...vance Paper advances less than one inch or more than one page and stops Verify it is the correct paper Verify paper is properly loaded with the cueing mark in the lower left corner Open the paper door remove the paper and make sure there are no sheets of cardboard under the paper Pull sheet of paper out and securely close the door You should hear a loud click Press RHY and press Done after a coupl...

Page 109: ...ing Verify correct Welch Allyn paper Clean the print head with an alcohol wipe and let dry before testing Patient Cable Troubleshooting Chart Testing patient cable Problem Correction Excess artifact Verify they are using Welch Allyn electrodes Pull the clips off the end of all lead wires visually inspect the banana plug for corrosion push the clips back on the lead wires Inspect the metal part of ...

Page 110: ... cable is bad This cable is a user replaceable part Contact Welch Allyn Technical Support to verify warranty status part number and procedure to replace the cable Screen shows Searching for WAM Change setting to use the AM XX Select the gears icon select WAM AM XX Select Switch To AM XX select Done press home WAM No tracings screen displays Searching for WAM Make sure you are within range of the W...

Page 111: ...download Date Time Date Time screen displays the current date time time zone daylight savings daylight saving start and daylight saving end settings Any of these fields can be edited by selecting the item The Sync Date Time button will allow the ELI 380 to sync the date time regardless of the Sync setting The Cancel found on the Date Time screen will discard any changes made and exit the Date Time...

Page 112: ...e any changes made and exit to the Settings screen All settings are explained in the user manual 9515 189 50 System The current system settings will be displayed and can be edited All settings are outlined in the user manual System settings include Language Volume ID Format Units for height Units for weight XMT Mandatory Fields ID XMT Mandatory Fields Last name XMT Mandatory Field Tech ID Cart Num...

Page 113: ...hm lead 3 Rhythm Format 3 Rhythm Lead 1 3 Rhythm Lead 2 3 Rhythm Lead 3 6 Rhythm Lead 1 6 Rhythm Lead 2 6 Rhythm Lead 3 6 Rhythm Lead 4 6 Rhythm Lead 5 6 Rhythm Lead 6 Rhythm Print Speed Delete Timeout days Display Format Alternate Placement The Alternate Placement screen displays the current lead placement names as well as the designated label for V1 through V6 for 3 lead sets Any of these fields...

Page 114: ...S and WPA2 EAP TLS p12 pfx Security Import Password only visible for WPA2 EAP TLS p12 pfx Security Port Number WLAN Option The Certificates button uploads certificate files necessary for the WPA2 EAP TLS security mode from a USB drive This button is visible but not functional on all other security selections Passwords The Technician and Administrator password can be selected for editing by selecti...

Page 115: ...on searches a USB flash drive placed in the USB port on the back of the unit for ELI380 bin file and reprograms the firmware if found Config Files This button searches a USB flash drive placed in the USB port on the back of the unit for ELI380Config xml file and replaces configuration file if found It will also search for language files and writer font files and replace them if found Options File ...

Page 116: ...g WARNING This function will reset the device to factory default settings Recommend printing a configuration page before performing thistest This button preloads a set of test configuration parameters for Operations use Clear Flags WARNING This function will remove the Print Transmit and Delete flags P T X for all ECG records stored in the cardiograph This button clears all ECG record flags Fill D...

Page 117: ...This value represents the ratio of full capacity the amount of electrical charge capacity the battery holds at full charge to design capacity the amount of electrical charge capacity the battery is designed to hold If below 70 ELI 380 will notify user to replace battery Charge Cycles The amount cycles the battery has been charged Charging Message will display either Yes No or Fault Yes the battery...

Page 118: ...ogBattery MMYYYY LogNetwork MMYYYY A text editor such as Notepad can be used to search the log file contents for specific keywords listed in any of the message strings presented below or other entries containing text of FAIL or ERROR System startup showing firmware version and IP Firmware Version V2 4 2 23 17 WLAN2 Connecting targetIP 169 254 1 1 2020 04 17 17 30 00 Batch processor startup showing...

Page 119: ...ciated to an Access Point 10 18 52 RSSI 0 NOT_ASSOCIATED System is associated to an Access Point 11 09 37 RSSI 81 ASSOCIATED System is authenticated to an Access Point 10 18 58 RSSI 58 AUTHENTICATED Storing configuration 883 Storing Configuration to Newmar SetIpInfo 11575 Storing Configuration to Newmar SetBasicSettings WLAN_NONE 11575 Storing Configuration to Newmar SetBasicSettings WLAN_WEP64 11...

Page 120: ... Bridge with error code WLanGetIORead2 start time 11 09 11 Firmware Version V2 4 3 X 2020 08 05 11 09 11 936 WLanGetIORead2 ERROR 938 WLanGetIORead2 Failed OpenWBM reason XX 941 WLanGetIORead2 WiFi Module communication error Laird module failed to get signal with error code WLanGetIORead2 start time 11 09 11 Firmware Version V2 4 3 X 2020 08 05 11 09 11 936 WLanGetIORead2 ERROR 938 WLanGetIORead2 ...

Page 121: ...h drive placed in the USB port on the back of the unit The battery log file creates a new entry into the file every 15 minutes when the unit is in the ON state the log is inactive when the unit is in STAND BY mode or in the OFF state The first entry is made 15 minutes after the unit enters the ON state ...

Page 122: ...og file example below shows how this information will appear If using an ELI Link version prior to v4 4 only one response time will be shown When using ELI Link v4 4 or newer two response times will be shown use the larger of the two for measurement purposes 1178 RequestsRetrieval 2020 01 06 08 52 57 1182 sending bytes 16 1298 sending bytes 292 1493 recvLanX waiting for 16 bytes 1508 ELI Link Orde...

Page 123: ...ways enabled on the ELI 380 This is only available through the Service menu LAN Option The LAN option is always enabled on the ELI 380 WLAN Option The WLAN module is installed on all ELI 380 devices Enabling of the option is done via a software file SNO provided by Welch Allyn or an option code will be provided with the purchase of the option upgrade Note The WLAN module is not included with PN SE...

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