Chapter 5. Troubleshooting
HS 2000 System Administrator’s Handbook
116
Using the ESA system diagnostics program
Accessing the diagnostics program online help
For more information about diagnostics, press the Help button.
The Help menu lets you access information about the diagnostics
program.
Board IDs
Allows you to display the identification numbers of
the VTEL assemblies in the system. Write down the
assembly part numbers, serial numbers, and revision
numbers before calling your service representative.
Index
Displays the help file.
About
Displays the revision information of the four software
modules in the diagnostics program. Write down the
software module revision number before calling your
service representative.
Stopping diagnostic tests
When the test starts running, the Start button changes to Stop.
Click the Stop button to stop the current subsystem diagnostics tests.
Not all subsystems stop testing immediately. The video subsystem
reinitalizes the VTEL video board and may take from five to ten seconds
before completely terminating the test.
Note:
If you stop the test, the subsystem that is currently
being tested may be shown as failing. This does not
necessarily indicate a problem with the board, but is
a result of the test being terminated.
