Vonage V-Portal User Guide
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
If you would like to use your VDV21 with the existing telephone wiring in your home, see
Home
Wiring
for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d
prefer to hire someone to adjust your home wiring, Vonage also offers a professional installation
service in many geographic areas. See
Professional Installation Basics
for more information.
You might also see this message if you’ve used a four-wire telephone cord to connect your FAX
machine to an active green port of your V-Portal. Using a standard two-wire telephone cord
normally resolves this problem. After you’ve replaced the telephone cord, run the phone ports
diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). When the Phone 2
icon displays, start using Vonage service.
Tip: You’ll typically use a standard
two-wire
phone cord with your V-Portal. For phone
cord recommendations, see
What kind of telephone cord should I use in the phone ports
of the V-Portal?
Short in Line 1 Error [Code 015]
Faulty phone or home wiring. Plug known good phone using known good cable to green
port 1.
This message typically displays if there is a short in your phone or fax machine, phone cord,
or home phone wiring (if Phone Port 1 of the V-Portal is connected directly to a wall jack in
your home). In rare cases, it may display if a phone handset is off-hook..
For FAX Machines: You might see this message if you’ve used a four-wire telephone cord to
connect your FAX machine to green Phone Port 1 of your V-Portal. To resolve the problem:
1. Replace the four-wire telephone cord with a standard two-wire telephone cord.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For
phone cord recommendations, see
What kind of telephone cord should I use in
the phone ports of the V-Portal?
For Phones: Make sure the handset for each of your phones is sitting snugly in the phone cradle
(on-hook).
If any handsets were off-hook:
1. Put phones back on-hook.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
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