Vonage V-Portal User Guide
Using Static IP Addresses
Although not commonly used, Static IP addresses are sometimes used by cable ISPs.
you set up your Internet connection for the first time, your ISP may have given you a s
When
c
s,
pecifi
IP address to enter. If this is the case, then your ISP uses Static IP addresses. If yours doe
you’ll have to set up “Static IP” as your Internet connection type, from the Web UI of the V-
Portal. If you are uncertain, contact your ISP to determine which type of Internet connection
you have.
’ve tried resetting m
I
y equipment but I’m still not getting a dial tone. What can I do?
isplays, be sure
of the Vonage V-
n
recommendations, see
What kind of telephone cord should I use in the phone ports of the V-
First, look for the Phone Port 1 icon displayed on the V-Portal LCD. If the icon d
our phone cord is firmly plugged in to the green Phone Port 1 on the rear panel
y
Portal, and that it is disconnected from the wall jack that traditional phone service uses. The
listen again for a dial tone.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord
Portal?
.
If the icon does not display, look for an error message displayed on the LCD and follow the
advice for the error message listed in the
Vonage V-Portal LCD Error Messages
article.
Why isn’t the LCD backlight on my V-Portal lit?
Check that the AC power adapter is securely plugged into a working electrical outlet and into
power port on the back of the V-P
the
ortal. Also, make sure you haven’t previously turned the
tal
our
“Normal” or “Voicemail” LCD brightness setting to “Off” (Click the Select> button on the V-Por
to get to the main LCD menu then select Settings > Brightness > Normal or Voicemail on y
V-Portal).
I can’t send or receive data on my computer that’s connected to my V-Portal. Help!
Either your Ethernet (LAN) connection or your Internet connection could be causing a problem.
First check to see whether or not the Ethernet (LAN) icon
displays on the V-Portal LCD.
o
If the Ethernet icon appears, the Ethernet cable is properly connected between your V-
o
If the Ethernet icon does not appear, check that the Ethernet cable is snugly connected to
puter.
m still occurs, check to see if you’re
getting a dial tone.
o
If you don’t have a dial tone, look for an error message displayed on the LCD and follow
the advice for the error message listed in the
Vonage V-Portal LCD Error Messages
Portal and your computer.
the yellow Ethernet port on the back of the V-Portal and the com
If the Ethernet cable is properly connected and the proble
article.
o
If you have a dial tone you might need to power cycle your computer or reconfigure the
network connections on your computer.
If the Ethernet Port (LAN) and Internet Port icons display on the V-Portal LCD and you are able to
make phone calls but you can’t use your computer to access the Internet, you may have the V-
Portal Parental Controls enabled. When Parental Controls are enabled, the Parental Controls
block all access to the Internet including instant messaging services, email, web browsing, etc. If
you don’t seem to be able to use any of your favorite Internet applications, like email or instant
messaging, open a web browser and access an external website like www.vonage.com. You will
get a message stating that your access is blocked by Parental Controls, followed by a login page.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
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