Vonage V-Portal User Guide
High Voltage 2 Error [Code 012]
High voltage. Disconnect cable from phone port 2 immediately. Contact Vonage customer
care.
Vonage customer care agents are trained to assist customers with this rare problem. Disconnect
the phone cord from Phone Port 2 and call Vonage at 1-VONAGE-HELP (1-866-243-4357) for
assistance.
Line 1 Wiring Error [Code 013]
Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.
You'll typically see this message if Phone Port 1 of the V-Portal is connected directly to a
phone jack in your home and your home phone wiring hasn't been completely
disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phone directly into green Phone Port 1.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3.
Start using Vonage service when the Phone 1 icon displays.
If you would like to use your V-Portal with the existing telephone wiring in your home, see
Home
Wiring
for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d
prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone
technician. Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics
for more information.
You might also see this message if you’ve used a four-wire telephone cord to connect your FAX
machine to an active green port of your V-Portal. Using a standard two-wire telephone cord
normally resolves this problem. After you’ve replaced the telephone cord, run the phone ports
diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage
service when the Phone 1 icon displays.
Tip: You’ll typically use a standard
two-wire
phone cord with your V-Portal. For phone
cord recommendations, see
What kind of telephone cord should I use in the phone ports
of the V-Portal?
Line 2 Wiring Error [Code 014]
Phone port 2 may be connected to live telco line. Plug phone directly to green port 2.
You’ll typically see this message if Phone Port 2 of the V-Portal is connected directly to a
phone jack in your home and your home phone wiring hasn’t been completely
disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phone directly into green Phone Port 2.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
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