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Vonage V-Portal User Guide

Vonage Connect Error [Code 003]
Restart and try again. Unplug power connector and plug it in again.

This message displays when any of the following errors occur:

•

Your cable ISP assigns static IP Addresses, you’ve entered the assigned IP
Address via the Web-based Configuration and Status User Interface (“Web UI”) of
the V-Portal but the static IP Address entered was invalid.

Some cable ISPs prefer you use an assigned, non-changing (static) IP Address to
connect your devices (such as a V-Portal, computer or printer) to the Internet instead of
allowing the ISP to automatically assign them dynamically as needed. It is important
that you enter the assigned IP Address exactly as stated by the ISP. Entering is done
via the V-Portal Web UI at

V-Configure.com

.

To solve this problem:

1. Verify that the IP Address you entered was the one assigned by your ISP. You

can display the IP Address from the V-Portal’s LCD Display by going to the Main
LCD Menu then selecting System > Network Info > Internet Port.

Or, you can display the IP Address from the V-Portal’s Web UI. Login to the Web
UI from a computer connected to your V-Portal through the yellow Ethernet port,
either directly or as part of your LAN. Enter

V-Configure.com

into the address bar

of a web browser and click See full device status on the bottom right of the
Home page. The Internet IP Address displays under the heading "Internet
Connection Status".

2. If the displayed IP Address does not match the one specified by your ISP, login

to the V-Portal’s Web UI from

V-Configure.com

, navigate to the Basic Setup

page (click Basic Setup) and follow the instructions provided in "How do I setup
a Static IP Address connection?" Enter the IP Address exactly as specified by
your ISP.

3. If the displayed IP Address does match the one specified by your cable ISP,

check with your ISP to see if they are experiencing network problems.

2. Other rare network problems that you can not resolve yourself. There are other rare

network problems that cause this message to display. If you have reviewed the other
errors that cause this message and have followed the advice but are still receiving this
message, please call Vonage for assistance. You can reach our customer service
department at 1-VONAGE-HELP (1-866-243-4357) .

View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to

Section 11 which explains limitations on Warranty, Remedy and Liability.

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Summary of Contents for V-Portal

Page 1: ...s or fax machine The Vonage V Portal allows you to use your Internet connection for your computer and your phones at the same time and because it s Vonage you get clear digital phone sound quality The V Portal s built in single port wired router supports your PC or home network connection You can plug one computer directly into the yellow Ethernet LAN port of your V Portal or build your own home n...

Page 2: ...resents the Internet You ll find this icon on a blue label surrounding a port on the rear panel of the V Portal The Internet port icon identifies the port through which your V Portal connects to the Internet You ll also see this icon displayed on the status bar of the LCD and Web based Configuration and Status User Interface Web UI when the V Portal is ready to access the Internet represents your ...

Page 3: ...hones for your secondary line to the V Portal You ll also see this icon displayed on the sta Portal ct tus bar of the LCD and Web UI when you can place and receive phone calls using Phone Line 2 ur V Portal For phone cord recommendations see What kind of telephone cord Tip You ll typically use a standard two wire phone cord with yo should I use in the phone ports of the V Portal Informational LEDs...

Page 4: ...ls using Phone Line 1 icon indicates that you can place and receive phone calls using Phone Line 2 icon indicates that you have a Voicemail message waiting for you on Phone Line 1 icon indicates that you have a Voicemail message waiting for you on Phone Line 2 If your V Portal encounters a problem during power up or use error messages are provided to help you to determine the cause of the problem ...

Page 5: ...e bottom of the V Portal includes two wall mount slots The distance between the two slots is 3 25 inches 82 mm You ll need two 4 or 6 screws with two anchors sized appropriately to the screws to mount your V Portal to a sheetrock wall Here s how to mount the V Portal on your wall 1 Determine where you want to mount the V Portal Mark the position of the V Portal s wall mount slots on your wall The ...

Page 6: ...n the process of powering up It is not yet connected to the Vonage network so you can not use the V Portal to make calls when this message displays You will be able to make calls momentarily as soon as Ready to make calls displays All icons are off The display backlight is on and set to High full brightness Connecting to Internet When you see this message the V Portal has powered up and is attempt...

Page 7: ...e LAN port is connected the icon also displays The display backlight is on and set to High full brightness Retrieving Profile When you see this message the V Portal is automatically obtaining its configuration file profile from the Vonage Network The configuration file provides the V Portal settings that are necessary for the V Portal to function properly The V Portal is not yet connected to the V...

Page 8: ... down and back up again This can happen if you reset the device through the Web UI reset by pressing the RESET button on the back of the V Portal or if a firmware upgrade has taken place This message is informational and there is no need to do anything The V Portal automatically shuts down and restarts again Phone number Hold Display of the phone number followed by Hold indicates that you ve put t...

Page 9: ...ng with suggestions on how to solve the problem Internet Port Error Code 001 Unplug blue cable and securely plug it back into the blue port This message displays when any of the following errors occur Internet cable is loose disconnected or bad Simply unplug the blue cable and securely plug it back into the blue port You should hear a click In rare cases the blue cable could be faulty If so use an...

Page 10: ... for dynamic IP address assignment the typical setting for cable service Verify that the Internet connection type has not been changed by logging in to the V Portal s Web UI from a computer connected to your V Portal through the yellow port either directly or as part of your LAN Enter V Configure com into the address bar of a web browser and navigate to the Basic Setup page from the Home Page clic...

Page 11: ...our ISP on behalf of all the devices connected to the V Portal s yellow port By automatically cloning the MAC address Vonage saves you from having to call your ISP to change the registered MAC address to the Vonage device s MAC address If you still get the Internet Connect Error Code 002 message call your ISP to register the V Portal s MAC Address Or You are using DSL service and your ISP requires...

Page 12: ...o your V Portal through the yellow Ethernet port either directly or as part of your LAN Enter V Configure com into the address bar of a web browser and click See full device status on the bottom right of the Home page The Internet IP Address displays under the heading Internet Connection Status 2 If the displayed IP Address does not match the one specified by your ISP login to the V Portal s Web U...

Page 13: ...e Register Error Code 005 if the same problem occurs with Phone Line 2 Vonage Register Error Code 005 Unplug power connector and plug it in again Wait until you see the Phone 2 icon displayed In order to place or receive phone calls your V Portal has to register or sign up each phone line with the Vonage Network Basically the V Portal tells the Vonage Network that Phone Line 2 is ready to be used ...

Page 14: ...ug all your networked equipment and plug them in again DSL users check ISP username and password This message displays if you have DSL service and use PPPoE as your method of connecting to the Internet but an invalid PPPoE User Name and or PPPoE Password was entered in the V Portal Web UI When using PPPoE you are required to login using the PPPoE User Name and PPPoE Password supplied by your ISP b...

Page 15: ...g consult a professional electrician or telephone technician Vonage offers a professional installation service in many geographic areas See Professional Installation Basics for more information You might also see this message if you ve used a four wire telephone cord to connect your FAX machine to an active green port of your V Portal Using a standard two wire telephone cord normally resolves this...

Page 16: ...ys if there is a short in your phone or fax machine phone cord or home phone wiring if Phone Port 1 of the V Portal is connected directly to a wall jack in your home In rare cases it may display if a phone handset is off hook For FAX Machines You might see this message if you ve used a four wire telephone cord to connect your FAX machine to green Phone Port 1 of your V Portal To resolve the proble...

Page 17: ... phone or phone cord that has a short Replace it with a known good phone and a known good cord 3 Once you know each of your phones and phone cords are in good working condition plug the working phones into your wall jacks and run the phone ports diagnostic test once again 4 Start using Vonage service when the Phone 1 icon displays If the problem still exists there could be a short in your home wir...

Page 18: ...hone plugged directly into green Phone Port 2 of the V Portal 1 Replace the phone with a known good phone and a known good cord 2 Start at the main menu and choose System Diagnostics Test Phone Ports Run Tests to run the phone ports diagnostic test and determine if the error has been corrected Note You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is...

Page 19: ...y in the phone cradle when you power up your V Portal To resolve the issue 1 Make sure all your phones are hung up securely on hook 2 Start at the main menu and choose System Diagnostics Test Phone Ports Run Tests to run the phone ports diagnostic test and determine if the error has been corrected Note You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the tes...

Page 20: ...to make or receive calls on Phone Port 1 or 2 during the short time the test is running Start using Vonage service when the Phone 2 icon displays Vonage Register Error Code 204 Unplug power connector and plug it in again Wait until you see phone 1 and phone 2 icons displayed In order to place or receive phone calls your V Portal has to register or validate each phone line with the Vonage Network B...

Page 21: ...ur home wiring consult a professional electrician or telephone technician Vonage offers a professional installation service in many geographic areas See Professional Installation Basics for more information You might also see this message if you ve used four wire telephone cords to connect your FAX machines to both active green ports of your V Portal Using standard two wire telephone cords normall...

Page 22: ...y resolves the problem If you have your phones plugged directly into green Phone Port 1 and 2 of the V Portal 1 Replace them with known good phones and known good cords 2 Start at the main menu and choose System Diagnostics Test Phone Ports Run Tests to run the phone ports diagnostic test and determine if the error has been corrected Note You will not be able to make or receive calls on Phone Port...

Page 23: ... when the Phone 1 and 2 icons display Lines Load Error Code 219 Too many phones or faulty phones connected to green phone ports 1 and 2 If you are using more than five phones on each of your phone lines or one of your phones is faulty you ll see this message displayed Like any phone line there is a limit to the number of phones you can connect to a single Vonage line If too many phones are connect...

Page 24: ...te If you ve activated two phone lines on your V Portal you will be given the opportunity to select the line for which you d like to view your missed calls Choose Call Logs Phone Line 1 or Phone Line 2 Missed Calls How can I view my received calls Start at the main menu and choose Call Logs Received Calls to display a list of up to 50 of your received calls in the following format Phone Number of ...

Page 25: ...s cradle on hook Use the and buttons on the V Portal to move to the number you d like to dial and press SELECT When the new menu displays select Dial to place a call to the selected number If you picked up your phone and heard a dial tone before dialing your call is simply placed If your phone was on hook before dialing the V Portal rings your phone to let you know the call was placed Pick up your...

Page 26: ...was spent on a call I received When you re viewing your list of received calls use the and buttons to move to the entry you d like the duration of and press SELECT When the new menu displays select View Call Timer and the call length displays in the format XXh XXm XXs hours minutes seconds How can I tell how much time was spent on a call I dialed When you re viewing your list of dialed calls use t...

Page 27: ... Simply use the V Portal Easy Dialing menu to place calls to Vonage s 1 700 WEATHER powered by AccuWeather com Start at the main menu and choose Easy Dialing Weather A call is placed to 1 700 WEATHER If you didn t pick up your phone handset before initiating the call the V Portal rings your phone when the call is placed Simply pick up your phone s handset to get the latest weather forecast for any...

Page 28: ...y assistance operator If you try to call 411 Enhanced Dialing when someone else in your home or office is already using the Vonage phone line a message indicating that the line is in use will be displayed Note If you ve activated two phone lines on your V Portal you will be given the opportunity to select the line you d like to use to place the call Choose Easy Dialing Phone Line 1 or Phone Line 2...

Page 29: ...place the call Choose Easy Dialing Phone Line 1 or Phone Line 2 Life Health Info Of course you can also dial 211 directly from any Vonage phone See 211 Dialing for complete details I m starting a major construction project and need to know where underground pipes or lines are located before I start digging Can Vonage help Absolutely Vonage provides valuable support to homeowners property owners or...

Page 30: ... simply use the V Portal Easy Dialing menu to enable or disable the Anonymous Call Block feature Start at the main menu and choose Easy Dialing Anonymous Block then choose to Enable or Disable the feature If you didn t pick up your phone handset before initiating the call the V Portal rings your phone when the call is placed Simply pick up your phone s handset and enable or disable this feature If...

Page 31: ...his feature If you try to enable or disable the Enhanced Call Forwarding feature when someone else in your home or office is already using the Vonage phone line a message indicating that the line is in use will be displayed Note If you ve activated two phone lines on your V Portal you will be given the opportunity to select the line you d like to use to place the call Choose Easy Dialing Phone Lin...

Page 32: ... If your V Portal has trouble connecting to the Internet and you call a Vonage representative for assistance the Internet port s network information may help the representative solve the problem To display network information for the Internet port start at the main menu and choose System Network Info Internet Port The IP address subnet mask default router and DNS servers will display in the follow...

Page 33: ...phone calls 90 Kbps kilobits per second for optimal voice quality If bandwidth is not an issue for you we suggest you use this setting If you use a computer connected to the V Portal for activities that require a lot of upstream bandwidth such as gaming or posting photos to a website you might want to consider reassigning your upstream bandwidth usage and Vonage can help Here s how o First determi...

Page 34: ...r Service agent How can I test the V Portal phone ports and why would I do it The V Portal can detect problems with the equipment connected to its green phone ports such as a short in your phone or home wiring and will notify you through display of a variety of error messages If you receive an error message refer to Vonage V Portal LCD Error Messages for a full description including troubleshootin...

Page 35: ...s on the market some customers find that they would like to adjust the volume Choose Settings Volume then use the up and down keys on the V Portal to increase or decrease the call volume We recommend you gradually increase the volume as increasing too much might cause the person you re speaking with to hear an echo on their phone Note If you ve activated two phone lines on your V Portal you will b...

Page 36: ...s User Interface Web UI Introduction to the Web UI To access the Web UI of the V Portal From a PC connected directly to the Ethernet port of the V Portal open a Web browser such as Microsoft s Internet Explorer and type V Configure com in the Address bar Press the Enter key on your keyboard NOTE If you are having trouble accessing the Web UI using V Configure com please try entering 192 168 15 1 i...

Page 37: ...ction you will be redirected to the V Portal log in page displaying an error message indicating there is a problem You will be redirected to this page whenever you attempt to access any website and there is a problem with your Internet connection it does not have to be V Configure com The Web UI of the V Portal is very simple to use When you first log in to the Web UI you are at the Home page The ...

Page 38: ...of the Web UI The status is automatically updated every 5 seconds You can click on the Refresh button to update the status on demand To get more detailed status information click on the Status button This will take you to the View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liabil...

Page 39: ...re information on these icons and their meanings see the LCD help View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 39 ...

Page 40: ...oblem with your device and need to call Vonage customer support they may need to know this information If you d like more detailed information click on the See full device status link This will take you to the View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 40 ...

Page 41: ...gation bar appea T rs across the top of the Web UI just under the status bar Using this menu bar you can navigate to any section of the Web UI The Navigation bar appears on every page of the Web UI n The V Portal Web UI is divided into three sectio s Basic Setup Advanced Setup Help take a closer look at each of these sections below For your reference here s an overview We will of the menus and the...

Page 42: ...Portal User Guide Basic Setup View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 42 ...

Page 43: ... data for a particular device can be delivered appropriately You do not need to be concerned with what your IP address is or when it will change All this is managed by your ISP This eliminates the need to manually assign specific IP addresses DHCP is most often used by cable Internet service providers If your cable ISP did not give you a specific IP address to use when you signed up for service th...

Page 44: ...nection to access the Internet and would like to re configure it to use DHCP Log in to the Web UI From the home page click on the Basic Setup tab and then choose the Connect to the Internet sub menu Select DHCP from the Connect Using drop down list The following screen will be displayed Enter the MTU Size optional If no value is entered the default value will be used W recommend using the default ...

Page 45: ...on for the first time your ISP may have given you a specific IP address to enter If this is the case then your ISP uses Static IP addresses In this case you should choose Static IP Address as your connection type unless of course you are installing behind an existing router Remember that if you are installing behind an exiting router you should choose DHCP as your connection type To setup an Inter...

Page 46: ...hange it Click the Apply bu MTU stands for Maximum Transmission Unit This indicates the largest packet that can be transmitted across the network By default the MTU Size parameter in the V Portal is set to 0 which indicates a value of 1492 will be used Adjusting the MTU size is helpful in rare scenarios where some upstream device is unable to accept larger size packets and consequently it drops pa...

Page 47: ...C following screen will be displayed To setup an Internet connection using PPPoE Enter the PPP User Name and PPP Password you need to access your DSL connection If you do not remember this information you will need to contact your ISP Be sure the Enable PPPoE Keep Alive drop down field is set to the default value of Enable Specify a Keep Alive Period in seconds The Keep Alive Period specifies how ...

Page 48: ...elpful eam device i in rare scenarios where some upstr consequently it drops packets from the V Portal We recommend using the default value unless your ISP or Vonage Customer Care has asked you to change it Please check with your ISP for the MTU setting used on their network If you are still uncertain contact have Local Network Setup In addition to providing up to 2 lines of Vonage digital phone s...

Page 49: ...nowledge If you had previously configured your V Portal to not work as a DHCP Server for example if you had setup a Static IP network and would like to now use DHCP you will need to re configure it Log in to the Web UI From the home page click on the Basic Setup tab and then choose the Local Network Setup sub menu The following screen will be displayed connected a different device If you d like to...

Page 50: ...outer using their current IP address When the lease time expires a new dynamic IP address will automatically be 7 days Click the Apply button The V Portal will reboot If you would like to configure your LAN to use Static IP addresses you may off You will need to manually configure Static IP addresses onto all th the LAN of the V Portal It is recommended that only people with extensive networking k...

Page 51: ...ssword you define the only way to gain access to these web pages will be to perform a hard reset on the device Performing a hard reset on the device will reset ALL user defined router values You will need to define these values again or restore them from a previously saved backup configuration Forgotten or Lost Router Password If you change the password from the default and then forget it you must...

Page 52: ...lues t on the s if you fined assuming you changed it from the default password or you are mber of Vonage s Customer Care team If you perform a hard reset it back to the original values The V Portal will be exactly as it critical things you n So before resetting the V Portal to the factory defaults try the default password router For more information on resetting your V Portal see Factory Defaults ...

Page 53: ...n e As window will be displ o h r use t ault an e Res ved Con ation To restore or import a previously Click on the Browse bu Locate the file you want to restore and click on the Open button The filename will a in the Enter Filename field Click on the Restore button A message will appear indicating the import was successful View the Terms of Service by visiting the Vonage website at www vonage com ...

Page 54: ...ings will stop nctioning Assigning a static IP address eliminates this possibility r look at each of these ort Forwarding is a technique where incoming packets destined for a specific port on a machine re re directed or forwarded to a different port and or machine Network clients do not know that It is all done transparently T Port Settings Ethernet Options Filtering Parental Controls Network Opti...

Page 55: ... port forwarding rules you need to implement will be detailed in the d HTTP TCP 80 FTP TCP 21 TFTP UDP 69 SMTP Both 25 POP3 TCP 110 NNTP TCP 119 Telnet Both 23 IRC TCP 194 SNMP Both 161 Finger TCP 79 Gopher TCP 70 Whois TCP 43 Rtelnet TCP 107 LDAP Both 389 UUCP TCP 540 Setting up Port Forwarding Caution Incorrectly cha increase the vulnerability of computers on your home network to hacker attacks ...

Page 56: ...y uncheck the Enable checkbox associated you want to disable ins is used cations Port Triggering Port Triggering is a specialized form of Port Forwarding It dynamically opens and closes ports to allow Internet traffic access to your LAN In contrast Port Forwarding opens a port and it rema open until you disable it With Port Triggering when the device detects outgoing traffic on previously defined ...

Page 57: ...arget Range ports to allow incoming traffic will be opened to allow incoming traffic when outbound data activity is detected on the Trigger Range ports Select the appropriate Protocol used TCP UDP or Both Click on the Enable checkbox to activate the Port Triggering rule Click Apply Repeat the steps to setup additional Port Triggering rules If you need to specify more than 5 port triggering rules c...

Page 58: ...that identifies a interface Just as your social security number uniquely identifies you a MAC address tifies a hardware interface on a network All hardware components in a network ly let that particular device connect to the Internet Ps to know who is accessing their service It also allows them to restrict do not have MAC addressed registered with the ISP ster your MAC address and your Vonage devi...

Page 59: ...ot changed the default values then there is nothing you need to do to perform MAC Cloning If the device that is registered with your ISP is directly connected to your Vonage V Portal and MAC Cloning is enabled the default MAC Cloning will automatically be done and your connection to the Internet will be established If the device you registered with your ISP is not available or not connected direct...

Page 60: ... Internet traffic from accessing your network ur types of filtering Web Content Filter IP Filtering MAC Filtering and Port Filtering restrict devices on your LAN from accessing the Internet Web Content Filtering blocks specific types of data from passing through the V Portal to your network IP Filtering The MAC Address that was copied or cloned onto your V Portal wi Cloned MAC Address field T Ente...

Page 61: ... is at the top of that screen To restrict access to the Internet based on a device s IP Address Enter the Start Address ess for a single device the End IP ts of Enter the End Address If you are only restricting acc me as the Start IP address address will be the sa NOTE You only need to enter the last part octet of the IP address The other 3 octe the IP address are automatically filled in for you C...

Page 62: ...s If you want to restrict access to more than one device you can enter multiple MAC addresses Click the Apply button Port Filtering Like IP Filtering and MAC Filtering Port Filtering allows you to block access to the Internet However with IP Filtering or MAC Filtering you are blocking access for a particular device with Port Filtering you are blocking access for ALL network devices Port filtering ...

Page 63: ... applications that use it Filter Cookies data stored on your computer every time you visit an Internet site This information is saved and used by the website the next time you visit It can be used to k ot having access to websites that use it T various settings you can block or allow different types of data to pass from the Internet through your V Portal and to your LAN These web filters can enhan...

Page 64: ...tering sub menu The Web Content Filter section is at the bottom of that screen the Blocked Connectio is selected all fragmented IP packets will be logged Port Scan Detection A port scan is a procedure used by computer hackers to determine what p are open and try to gain access to your LAN This option detects and blocks port scan activity originating on both the LAN and the Internet When the Blocke...

Page 65: ...n IP Address or MAC Address parental controls restrict access based on website You can block access to T Click the When you have chosen all the features you want click the Apply button All of the settings you have chosen will be activated immediately l Controls The Internet is a big part of our children s lives Pa manage what their children can do on the computer These controls help parents determ...

Page 66: ...of rules that determin IMPORTANT NOTE If you have a router connected between the Ethernet LAN port of the V Portal and multiple users computers to allow them to access the Internet at the same time the content policy of the first user to login will be used for subsequent users till the session is terminated Subsequent users do not need to login to access the Internet To setup Parental Controls Fro...

Page 67: ... 8 users can be added NOTE When you add a User a Content Policy of the same name is automati Click the Ena Enter a password for this user in the Password field A valid password will have betwee 5 and 8 alphanumeric characters Special characters and spaces are not permitted To confirm the password you have chosen re enter the password View the Terms of Service by visiting the Vonage website at www ...

Page 68: ... can enter the MAC address of the computer in the Trusted Computer area By associating a computer with a particular user you eliminate the need for the user to login All parental controls assigned to the user will still be in effect the user will just not need to login This option is especially useful if computers are not shared among members of the household A maximum of 3 trusted computers can b...

Page 69: ...on ne at a time of 16 domains can be entered To permit access by domain Be sure the Allowed List Only checkbox is checked Enter the domain name of the website you want to permit access to and click the Add Domain button In this mode access to all websites other than those in the Allowed List will be blocked If there are additional websites you want to permit access to enter the domain names one at...

Page 70: ...ill disable all parental controls and there will be no restriction on access to the Internet To disable parental controls for a particular user Click on the User Setup tab Using the User Settings drop down list select the user you want to remove Click on the Enable checkbox to uncheck it Click on the Apply button p tab Jane ntal controls Click on the User Setup tab This will disable the parental c...

Page 71: ...up tab Click on the Parental Controls sub menu The Parental Controls screen is displayed There are two tabs on the scree Click on the User Setup tab Enter the User Na The user name will be added and will appear in the User Settings drop down list NOTE When you add a User a Content Policy of the same name is automatically created for that user Click on the Parental Controls tab Using the Content Po...

Page 72: ...e Enter Password field Leave the Enable box for the Trusted User field unchecked In this example we do not Leave the default values for Session Duration and Inactivity time Click the Apply button Let s add another user called Me using the same method described above However this time let s check the Trusted User checkbox indicating this user will have unrestricted access to the Internet want the u...

Page 73: ... will notice that when the Allowed List Only checkbox is not selected the Block these Keywords and Block these Websites fields are active The Allow these Websites field is grayed out When the Allowed List Only checkbox is selected then only the Allow these Websites field is active Enter the word apple in the Block these Keywords text field and click the Add Keyword button Similarly enter vonage co...

Page 74: ...nter the user ame Child 1 and the password we created vonage n Click on the Login button The following screen will be displayed View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 74 ...

Page 75: ...rced If they try to access www vonage com the following screen will be displayed This screen is followed by the following screen View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 75 ...

Page 76: ... on subsequently Network Options res of the V Portal The network from the Internet Unless member of we recommend not changing these values from the default The following options can be enabled disabled from this page N Blocking prevents your device or any devices plugged into it from being visible to the Internet Ipsec PassThrough enables IP Security protocol to be used through the device so This ...

Page 77: ...Shell SSH allows for advanced troubleshooting This option should only be enabled under the supervision of Vonage Technical Support To enable the Network Options From the home page click on the Advanced Setup tab Click on the Network Options sub menu The Network Options page is displayed the device so that a Remote Configuration Management allows the device to be accessed and configured from anywhe...

Page 78: ...ted with that account If you do not remember your user name or password please contact your DNS provider To enable Dynamic DNS DDNS service sub e bottom of the Network Options page From t e home page click on the Advanced Setup tab Click on the Network Options h menu The DDNS section is at th Select Enable from the DDNS Service drop down list Enter the User Name and Password associated with your D...

Page 79: ...mail address you want the alert sent to in the Contact Email Address field Enter the email account s associated SMTP Outgoing mail server address in the SMTP n individual email will now be sent each time a monitored event is detected You can also send tact email address Simply click on the Email Log utton rewall events you d like to monitor and record in the Local Log Server Name field This is pro...

Page 80: ...s the device back to the firmware s default values therefore it will clear all the router settings you have configured in the device Examples of the settings that will be lost are ISP information security settings and parental controls Before performing a Factory reset we suggest you Save your configuration settings See Save Import Configuration To perform a factory reset on the device From the ho...

Page 81: ... the voice traffic so that your phone call has the highest possible audio quality and the music video download continues without interruption The QoS page has two tabs Novice and Power User On the Novice tab we ve simplified the options You can set the priority for the services you use most You can choose the priority for the llowing pre defined services a ow tab gives you the ability to fine tune...

Page 82: ... Apply button For example let s say you are working from home and you want your VPN connection to have the highest priority Click on the Enable QoS Priorities checkbox set the Priority scale associated with VPN to high and click the Apply button IMPORTANT NOTE These priorities are always secondary to voice traffic View the Terms of Service by visiting the Vonage website at www vonage com tos Pay p...

Page 83: ... he the Upstream The Power User tab has two s Upstream Bandwidth pstream Bandwidth section there are two choices for your Upstream Bandwidth setting Manual The Auto setting of the Upstream Bandwidth parameter will set your upstream bandwidth to t ost efficient bandwidth for all network traffic Vonage recommends that m Bandwidth setting remain in Auto mode View the Terms of Service by visiting the ...

Page 84: ...nario if you are also having a problem with far end voice quality you can select Manual and select a specific value To manually set the maximum upstream bandwidth 1 Select Manual mode from Upstream Bandwidth drop down list The Measured Upstream Bandwidth value is for informational purposes only and can not be edited 2 Once Manual is selected the Upstream Bandwidth drop down list will appear Choose...

Page 85: ... a mistake and want to start over again click the Clear button And if you change your mind and don t want to enter a rule at all click the Cancel button Once the rule s have been added they will appear in the Priority Rules List table In the example below a single rule has been added and defined using Source Port Range Source IP Address Range or Source Port or Destination IP Address Range or Desti...

Page 86: ...etwork traffic Remember by default voice traffic will always be given priority Once your rules are defined the final step is to enable QoS To enable QoS 1 Click the Enable QoS Priorities checkbox located at the top of the screen 2 Click th Once rules are d 1 Highlight the rule you want to edit in the Priority Rules List 2 Click the Edit button The Edit Priority Rule screen will be displayed e Appl...

Page 87: ...eshooting t Information G The Glossary contains explanations for terms used throughout the Web UI that you may nged alphabetically and contains a quick index up front to aid in finding ickly n contains all of the questions located throughout the Web UI in ranged by topic leshooting The Tip p s with your V Portal More information can be found at nage com help php keyword VPortal_Tips Contact Inform...

Page 88: ...s the following information about your V Portal Hardware Version Displays the current hardware version of your V Portal Software Version Displays the current version of the software your V Portal is running Internet Status Indicates whether or not you are connected to the Internet Possible values are Connected and Not Connected Ethernet Status Indicates whether or not you have something connected ...

Page 89: ...nd time that the current lease expires A lease is how long you have your current IP address before a new one is assigned DNS Servers The IP addresses of the Domain Name Service DNS servers used by your ISP If you have a Static IP Address Internet Connection the following information is displayed ddress is ss The default Gateway IP address MAC Address This is the MAC address of your V Portal If you...

Page 90: ... menu on the Status Page The Diagnostics Page will be displayed The Diagnostics page provides access to four utilities Ping View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 90 ...

Page 91: ...ent networking knowledge or a member of the Vonage Customer Support team Ping Ping stands for Packet Internet Groper Ping is a utility that is used to determine if a particular IP address is present on line and accessible It works by sending a packet to the IP address in q A Ping test is useful in troubleshooting network problems It not only determines whether you computer can communicate with a r...

Page 92: ... at any time by licking on the Abort Test button You can clear the results box by clicking on the Clear Test utton Specify the time in milliseconds you want to wait between sending pings to device in the Ping Interval field Click on the Start Test button The results of the test will be displayed in the Results box Y c b View the Terms of Service by visiting the Vonage website at www vonage com tos...

Page 93: ...IP address or a domain name such as www vonage com Enter the maximum number of hops the packet you are sending can take in the Max Hops field Specify the size of the packet you want to send in the Data Size field This is specified in bytes Specify the port on your computer that you want to send the packet from in the Base Port field Specify whether or not you want the Host name to be resolved to a...

Page 94: ...y Vonage The Quality Test helps you determine the quality of your network with a series of tests When this option is selected tests are run that determine the quality of your network at that time A Vonage Customer Service agent might ask you to test your network quality if you experience voice quality problems The results provide the agent with vital information that can help analyze the problem T...

Page 95: ...l phone line There is no need to run any of these tests unless requested by a Vonage Customer Service agent he Hazardous Potential test is used to determine if hazardous AC or DC voltage is present on e phone port he Foreign Electro Motive Force test detects additional external voltage on the phone port of e V Portal For example if the phone port of the V Portal was connected to a live PSTN line i...

Page 96: ...ing or a faulty phone The Receiver Off Hook Test as the name implies tests to see if there are one or more phones ff the o A phone port T IMPORTANT NOTE The features in the GR 90 by a Vonage Customer Service agent eb UI From the home page in to the W click on the Status button and then choose the stics sub menu Select GR 909 Test from the Utility field drop down list The follo reen will be display...

Page 97: ...sers who are using a DHCP connection to the Internet If you s you can try releasing the IP address your V Portal is currently using and getting a new IP address Note If you are not using DHCP as your Internet connection type this tool will not be displayed Log in to the Web UI From the home page click on the Status button and then choose the Diagnostics sub menu Scroll to the bottom of the Diagnos...

Page 98: ...will show the proper date and The LCD Message History is a list of the last 100 mess your V Portal This information may be useful to Vonag call them for help with a problem you are experiencing A sample of the LCD Message History page appears b displayed in the initial messages after boot up will be J connects to the Vonage network and gets the current time View the Terms of Service by visiting th...

Page 99: ...Open your Web browser and 3 In the meantime check that all the network cables are firmly snapped into the ports o the devices in your network computer V Portal router and m 4 Turn your equipment back on in this order a DSL or Cable Modem Plug the modem s power cord snugly back into the back of the modem Before you continue be sure to allow enough time for your modem to complete its start up proces...

Page 100: ...elect Settings Brightness Normal or Voicemail on y V Portal I can t send or receive data on my computer that s connected to my V Portal Help Either your Ethernet LAN connection or your Internet connection could be causing a problem First check to see whether or not the Ethernet LAN icon displays on the V Portal LCD o If the Ethernet icon appears the Ethernet cable is properly connected between you...

Page 101: ...ing p My high speed Internet connection uses a USB port not an Ethernet port What should I do You need to switch your high speed Internet connection from USB to Ethernet to use Vonage Internet Phone Service If your computer does not have an Ethernet adapter you can purchase an Ethernet adapter or a USB to Ethernet Converter to connect your computer to the V Portal and ultimately the Internet What ...

Page 102: ...based Configuration and Status User Interface Web UI from a computer connected to your V ortal through the yellow Ethernet port either directly or as part of your LAN from the V Portal eb UI by logging in from Enter V Configure com P W into the address bar of a web browser avigate to the Advanced Setup page from the Home Page click Advanced Setup and click irewall Logs n F For your convenience the...

Page 103: ... them back to the default values as they originally came from the factory Once you perform a factory reset you ll need to redefine these settings or restore them from a previously saved backup copy A factory reset can be performed by pressing the Reset button on the back of the V Portal or through the V Portal s Web UI To perform a factory reset using the Reset button press the Reset button and ho...

Page 104: ...e representative with questions and they need this information to assist you And all you technology buffs will be pleased you can even run diagnostic tests from the LCD menu This Menu Map gives you a birds eye view of the functionality provided by the V Portal LCD menu The main menu is organized into six major categories LCD Main Menu Call Logs Easy Dialing Status System Settings Help The function...

Page 105: ...eature will apply It will only be displayed if you ve activated two phone lines on your V Portal Phone Line 1 Phone Line 2 View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 105 ...

Page 106: ...age V Portal User Guide View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 106 ...

Page 107: ...running Please wait MAC Address XXXXXXXXXXXX IP Address XXX XXX XXX XXX Subnet Mask XXX XXX XXX XXX Default Router XXX XXX XXX XXX DNS Server 1 XXX XXX XXX XXX DNS Server 2 XXX XXX XXX XXX IP Address XXX XXX XXX XXX Subnet Mask XXX XXX XXX XXX Default Router XXX XXX XXX XXX DNS Server 1 XXX XXX XXX XXX DNS Server 2 XXX XXX XXX XXX Test Phone Ports Test passed Test running Please wait View the Term...

Page 108: ...rancais Espanol Normal Voicemail Brightness Low Medium High Off Low Medium High Off Restore Defaults Reset View the Terms of Service by visiting the Vonage website at www vonage com tos Pay particular attention to Section 11 which explains limitations on Warranty Remedy and Liability 108 ...

Page 109: ... telephones modems DSL and Cable PCs and other equipment located at the customer s physical location e g your home or office DDNS Dynamic Domain Name Service DDNS allows users to address any web site or FTP server by a public name i e www vonage com and avoid the need to use the IP address It maps Internet domain names to dynamic IP addresses DHCP Dynamic Host Configuration Protocol A protocol tha...

Page 110: ...data is sent from one computer to another on the Internet IP Address The IP address is a unique address that is used to identify and communicate with devices on a network The address is written as four sets of numbers separated by periods An example of an IP address is 192 168 15 1 In very simple terms you can think of your IP address like your street address Every residence has a street address s...

Page 111: ...ere you can connect your telephones or fax machine In TCP IP networks ports are logical connections Every IP address is divided into ports This allows one IP address to be used by multiple programs to send and receive data at the same time Logical ports are assigned numbers that identify the type of port it is For example port 80 is used for HTTP traffic and port 110 is used for email PPPoE Point ...

Page 112: ...n IP network The term is often used to refer to the protocol for logging the messages as well as the file containing the messages Syslog is typically used for computer system management and security auditing TCP Transmision Control Protocol A protocol for transmitting data over a network such as the Internet that requires the recipient of the data to acknowledge it has been received Traceroute Tra...

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