Vodavi STARPLUS Triad XTS, Installation Manual

Page: 129 / 138

VOIP Maintenance and Troubleshooting 4-27
Chapter 4 - Maintenance and Troubleshooting
Trace Setting Mode -- From the main menu, select [ t ] to access the Trace Setting Mode . The
following screen will display:
Figure 4-17: VoIP Trace Setting Printout
†
Select a Trace Setting option and press <Enter> to change the status.
(example: t <space> s <space> a is used to set a trace for all events)
†
Type b at the trace > prompt to return to the main menu.
Uploading VoIP Firmware Updates -- From the main menu, select [ u ] and press <Enter>.
1. Using Procom, press <Page Up>.
2. Select [
Z modem ], then locate the desired file name.
3. Press <Enter>.
†
The VoIP card accepts the upload.
†
When the upload is complete, the VoIP card is reset.
†
All VoIP COs are automatically placed back in service.
Resetting the VoIP Card -- From the main menu, select [ r ] and press <Enter>. The VoIP card
returns the message: “VoIP card will be reset? Y/N”
†
Select Y or press <Enter> to reset the card.
†
Select N to stop the VoIP card from resetting.
Ping -- From the main menu, type:
p
<space>
xxx.xxx.xxx.xxx
, then press <Enter>.
Ping is a standard network troubleshooting method to determine if a particular node is
operating correctly.
COMMAND DESCRIPTION STATUS (Y=ON)
----------------------------------------- (N=Off)
t a
Trace all Y
t c MP-PP Command N
t m MP-PP Event N
t h H.323 Command N
t e H.323 Event N
t s [m|h|a] Set [MP-PP|H.323|All] Cmd/Evt
t r [m|h|a] Reset [MP-PP|H.323|All] Cmd/Evt
b Return Back
x Exit
? Help, Guide
root:\trace>
To view trace information, you must exit [x] the administration menus.
All COs on that card will be out of service.