Vodavi STARPLUS Triad XTS, Installation Manual

Page: 105 / 138

System & Database Check 4-3
Chapter 4 - Maintenance and Troubleshooting
System & Database Check
System operation should be verified as per the programmed customer database once all
customer database programming has been completed. A hard copy of the customer database
can be printed from the system and should be kept on-site and up to date for future reference.
The XTS Systems are highly featured digital switches and as such, feature activation can
sometimes be mistaken for improper operation.
Preliminary Verification
1. First, verify all programmable features are enabled for the phone or function in question.
2. Then compare the suspected improper operation with the feature operation description
to determine which feature is causing conflict.
Be aware that some features can override others and take precedence in operational priority.
3. Then make the necessary programming changes in customer database programming to
acquire the desired operation.
General Troubleshooting
If feature operation is not the cause of the suspected problem, then general troubleshooting
procedures should be employed. A basic guideline for determining the cause of a reported
problem are as follows:
1. Verify that system programming is correct and that the suspected feature, circuit or
function has been enabled in programming.
2. Check the unit on another circuit, if possible, and verify that it is functioning.
3. Check the installation cabling/wiring and connectors for cuts, shorts, or loose
connections.
4. Check the system interface circuit by substituting a known good circuit. Verify the
Service/Normal switch on the printed circuit board is in the NORMAL position.
By verifying correct operation for each segment of the installation and system, the source
of the problem is isolated and can be identified and resolved.
The system must be initialized before the Customer Database is programmed.