Vodavi Starplus DHS, Technical Manual

Page: 289 / 338

6-40 System Applications
Related Programming
Refer to “Voice Mail Port” in the Station Programming section of this Chapter.
Voice Mail
Description
When a voice mail system is connected to the DHS/DHS-E via SLT ports the operation of
the voice mail system can be greatly enhanced by preprogramming digit code strings
that allow the caller entering voice mail to be diverted to the appropriate menu level. The
code that must be entered may be different depending on the call type (CO transfer to
VM, intercom call to VM, etc.). The
DHS/DHS-E provides six code strings fields; ICM PREFIX,
XFR PREFIX, RECORD DGT, ICM SUFFIX, XFR SUFFIX and DIS DGT. The DHS/DHS-E always
sends the station directory number to the voice mail system for calls that are forwarded
to VM from a station. These digits are either preceded or appended with the digits
programmed into the six fields.
†
ICM PREFIX (Intercom Prefix)—Digits that must proceed the station directory number
when a station user calls VM to retrieve messages. The Intercom Prefix may be up to
four digits in length.
†
XFR PREFIX (Transfer Prefix)—Digits that must proceed the station directory number
when a CO line call is transferred to VM. The Transfer Prefix may be up to four digits in
length.
†
RECORD DGT (Record Digits)—Digits are used only with the Voice Recorder feature.
The RECORD DGT digits are sent to the VM system after the voice mail box digits to
skip the user’s introduction and begin recording.
† ICM SUFFIX (Intercom Suffix)—Digits are applied to intercom calls placed to the VM
system as an aid to direct the caller to his or her personal greeting where they are
required to enter only a password to retrieve messages. Digits programmed as Suffix
Digits will be appended to the station directory number. That is, after the station
directory number is sent to the VM system the Suffix Digits will then be sent. The
Suffix may be up to two digits in length.
†
XFR SUFFIX (Transfer Suffix)—Digits that are applied to calls that are transferred to
the VM system. Digits programmed as Transfer Suffix digits will be appended to the
station directory number. That is, after the station directory number is sent to the VM
system the Suffix Digits will then be sent. The Suffix may be up to two digits in length.
† DIS DGT (Disconnect Digits)—Digits that will be sent to the voice mail system
whenever a station user disconnects or when a CO line caller hangs up. The purpose
of the Disconnect Digits is to make the voice mail port available to new voice mail
callers quickly. Disconnect Digits may be up to eight digits in length.
Call Forward—Busy No Answer may affect operation of this feature.
Group members in a Voice Mail Hunt Group must be set to Voice Mail-type “Yes”.