Vodavi Starplus DHS Technical Manual Download

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5-1

Table 5-1: SLT Feature Access Codes

FEATURE

DHS

DHS-E

Authority Code

#55+ SS +PPPP

#55 + SSS+ PPPP

Call Back

#91

Cancel

✳

Call Brokering

Call Forward

Busy

#21 + SS

#21 + SSS

Busy/No Answer

#25 + SS

+ T

†

#25 + SS + T

Cancel

Direct (all modes)

#22 + SS

#22 + SSS

Follow Me Forward

#23 + SS + PPPP

‡

#23 + SSS + PPPP

Idle

#20 + SS

#20 + SSS

No Answer

#24 + SS + T

#24 + SSS + T

Call—Hunt Group

82-89

800-807

Call Operator

Call Park Answer by CO Line

#73 + 0 + C

#73 + 0 + CCC

Call Pickup

Direct

#53 + SS

#53 + SSS

Group

#54

Camp On

Busy Station

CO Line

#93

Cancel

✳

CO Line Access

Line Group

✳

4 + (g)

✳

4 + (g)

Specific Line

✳

3 + C

††

✳

3 + C

Summary of Contents for Starplus DHS

Page 1: ...Technical Manual The Answer To Your Company s Growing Communication Needs DHSTM DHS ETM Feature Package 3...

Page 2: ...FEATURE PACKAGE 3 STARPLUS DHS and DHS E Technical Manual Issue 2 March 2000 Part Number SP7050 03...

Page 3: ...VODAVI Technology Inc CLD 2000 Issue Release Date Changes 1 2 99 Feature Package 2 enhancements have been added Manual content contains extensive revisions 2 3 00 Feature Package 3 enhancements have b...

Page 4: ...l Components 2 2 System Administration 2 3 Key Service Unit KSU 2 3 Power Supply 2 4 Central Processor Unit CPU 2 4 3 x 8 Module 2 4 6 Port CO Module 2 5 Standard MOH BGM Module 2 6 Option Module 2 6...

Page 5: ...heck Out 3 37 Power Up Sequence 3 37 4 Keystation Features and Operation General Conventions 4 1 Soft Button Prompts 4 2 Account Code 4 8 Unforced Unverified 4 8 ADP Modular Jack 4 9 Alarm Station 4 9...

Page 6: ...sy CO Line 4 33 Busy Station 4 35 Class of Service 4 36 Day Night 4 36 CO Line Group Assignment 4 36 CO Line Pool 4 37 CO Line Signaling 4 38 CO Line Type Assignment 4 38 Conference 4 39 Supervised 4...

Page 7: ...Station Hunt Groups 4 65 I Hold Indication 4 65 I Use Indication 4 66 Intercom Call 4 66 Last Number Redial LNR 4 67 Letter Scheme 4 69 Loud Bell Control Optional 4 69 Message 4 70 Outgoing 4 70 Exec...

Page 8: ...Name Programming 4 96 User Saved Number Redial USNR 4 96 Voice Announce Hands Free or Privacy 4 97 Voice Mail Button 4 98 Voice Mail Integration 4 98 Voice Mail Monitor 4 100 Voice Over Busy 4 101 Voi...

Page 9: ...Meet Me Answer Meet Me Page 5 14 Port Numbering 5 15 2 port Analog Adapter 5 17 Speed Dialing 5 18 Dialing 5 18 Storing 5 18 Station Alarm 5 18 Set 5 18 Cancel 5 19 Station Lock 5 19 Password Change...

Page 10: ...e FP3 6 19 ICLID Port 6 19 Call Handling Configuration 6 20 Privacy Release 6 20 Privacy Release Tone 6 20 Exclusive Hold Time 6 21 Flash Time 6 21 Reminder Time 6 21 Park Remind 6 21 Pause Time 6 22...

Page 11: ...34 System Time 6 35 Account Code Table 6 35 Directory Dial FP3 6 35 Distinctive Ringing FP3 6 35 Data Link 6 36 RMT X_RATE 6 36 SMDR X_RATE 6 36 Hour Mode Selection 6 36 Dial Tone Detect 6 36 Dial Wai...

Page 12: ...ption Module Installation 2 35 Standard MOH BGM Module 2 36 Wiring Designations for 3 x 8 Modules 2 37 High Profile Mount 2 41 Wall Mount 2 41 Low Profile Mount 2 42 Key Telephone Modular Jack Locatio...

Page 13: ...log Adapter 3 36 Motherboard 3 38 Soft Buttons 4 1 System Configuration 4 24 F3 Soft Button 4 25 Database Programming Functions Station and CO Line 6 9 Database Programming Functions Call Handling 6 1...

Page 14: ...acities 3 6 Electrical Specifications 3 9 Environmental Specifications 3 9 Unit Specifications 3 10 Maximum Cable Length 3 11 Dialing Specifications 3 11 FCC Registration Numbers 3 11 Audible Signals...

Page 15: ...lephone cannot hear 7 5 Speakerphone cannot be heard 7 5 No Sound From Speaker 7 5 Static Noise During Conversation 7 6 CO Line Problems 7 7 Lines Stay Busy 7 7 Btn Programming is Lost Changed at Key...

Page 16: ...1 Introduction The information necessary to install program operate and maintain the STARPLUS DHS DHS E systems is addressed in this manual...

Page 17: ......

Page 18: ...th the telephone network RJ11C FCC Registration Numbers Refer to Table 1 1 Incidence of Harm If the telephone company determines that the customer provided equipment is faulty and possibly causing har...

Page 19: ...ons UL CSA Safety Compliance The DHS DHS E system has met all safety requirements and was found in compliance with the Underwriters Laboratories UL 1459 Notice of Compliance The DHS DHS E system compl...

Page 20: ...ed warranty is made against unlawful or unauthorized utilization which results in the invasion of one s right of privacy Vodavi has made every reasonable effort to ensure that this product works in mo...

Page 21: ...1 4 Toll Fraud and DISA Disclaimer...

Page 22: ...ll featured digital key telephone system The common system architecture supports three digital telephone models a Direct Station Selector DSS FP3 and an expandable analog adaptor interface The DHS is...

Page 23: ......

Page 24: ...and 128 KB of Random Access Memory RAM When an analog device interface is required a 2 Port Central Office CO Module may be connected to any one digital station port The 2B D technology allows the DH...

Page 25: ...H Module and provides two DTMF receivers and two Tone Detectors specifically for ECF DISA Unsupervised CO Line Conference and Dial Tone Detection External Components Executive Key Telephone Enhanced K...

Page 26: ...PU board and 3 x 8 module The power supply AC transformer is hard wire selected for either 117V AC 10 The KSU is designed for wall mount and shipped with a wall mounting template The compact KSU weigh...

Page 27: ...ommercial power outages A current draw configuration chart is included in this document for assistance in selecting the appropriate batteries for use in the BCU Please consult the BCU manual for insta...

Page 28: ...e is shipped with four mounting stand offs used to install the board into the Basic KSU two 6 conductor modular line cords and two 6 conductor modular blocks The mounting cords and modular blocks are...

Page 29: ...DTMF receivers and two Tone Detectors that enable the following features Dial Tone Detection External Call Forwarding Direct Inward System Access Automatic Busy Redial and Unsupervised Conference Int...

Page 30: ...is not equipped with a microphone for hands free reply The basic key telephone has 16 buttons 8 of which are fixed function buttons to control settings and primary key telephone call processing operat...

Page 31: ...ws and four columns Beginning at the top left button they are assigned the following default values Station 10 21 CO line 1 6 HF Tone and Message Waiting The Enhanced Key Telephone also is equipped wi...

Page 32: ...send and receive visual advisory and call back messages The Executive model telephone is fully equipped for hands free speakerphone operation and enables hands free outgoing and incoming calls The sam...

Page 33: ...he DSS Console buttons are programmed by the Station User using the FEAT 5 command then pressing the button on the DSS to be programmed All system feature codes may be stored on the Programmable Featu...

Page 34: ...V DC and 20 25Hz 50V square wave ringing for operation of SLTs fax machines answering devices and most modems All terminations are by RJ 11 connection The analog Adapter utilizes the B1 channel for vo...

Page 35: ...e 2 Port Analog Expander provides the same interface capabilities of the 2 Port Analog Adapter and is in fact comprised of the same circuit board used inside the 2 Port Analog Adapter Loop disconnect...

Page 36: ...used for every 2 SLT ports required DSS Console 12 Note one for each digital station DTMF Receivers 2 Port CO Module 2 One for each SLT port 2 Port Analog Expansion 2 One for each SLT port Option Modu...

Page 37: ...om calls 4 digits max Prefix for transferred calls 4 digits max Record Digits for Voice Recorder function 4 max Suffix for intercom calls 2 max Suffix for transferred call 2 max CO Line Loop Current S...

Page 38: ...max Class Of Service COS 8 0 7 per Day 8 0 7 per Night Toll Restriction To From Tables 100 Entries 10 digits per entry Forced Verified Account Codes 100 Bins 8 digits max Unverified Account Codes 8 D...

Page 39: ...5V Idle Channel Noise 74 dB Cross Talk Attenuation 75 dB at 1 kHz Ringing Sensitivity 40V RMS 25 Hz Ringer Equivalence Number 1 0B CO Line Signaling DTMF amplitude 5 7 dB 2 dB at approx 2 Vpp Pulse Di...

Page 40: ...erature KSU 32 to 104o F 0 to 40o C 40 to 185o F 40 to 85o C Recommended Operating Temperature 70 to 78o F Temperature Station Instruments 32 to 113o F 0 to 45o C 40 to 185o F 40 to 85o C Relative Hum...

Page 41: ...f White DSS Console L W H 88 8 in 6 62 in 1 75 in 234 mm 188 mm 64 5 mm 1 2 Kg 2 64 lb SP7311 XX Basic Key Telephone L W H 9 36 in 7 52 in 2 58 in 234 mm 188 mm 64 5 mm 1 2 Kg 2 64 lb SP7312 XX Enhanc...

Page 42: ...g mode Frequency deviation Rise time Duration of DTMF signal Inter digit time VM Port DTMF duration VM Port Inter digit time 1 3ms programmable 50 150ms 70ms default programmable 50 150ms 70ms default...

Page 43: ...Ring Scheme selected Follows ring cadence of Ring Scheme selected Follows ring cadence of Ring Scheme selected Intercom Ringing Scheme 0 Scheme 1 Scheme 2 Distinctive 1 Distinctive 2 Distinctive 3 Di...

Page 44: ...le 7201 2 Option Module 2866 0 Basic Key Telephone 2988 3 Enhanced Key Telephone 4205 3 Executive Key Telephone 4275 3 2 Port CO Module and 2 Port Analog Expansion 5000 9 Method Use the figures above...

Page 45: ...ing on punch down terminal block s on the MDF 10 Route auxiliary device cabling through the appropriate KSU opening and terminate as required music source printer computer for SMDR external paging equ...

Page 46: ...ocated within 25 ft of the telephone company s termination point Also the location should be within the prescribed station loop lengths for all keysets and terminals If existing cabling is used its lo...

Page 47: ...Multi meter fluke 25 pair Amp cables male female Electrical tape Permanent marker 0 8 mm 0 5 mm for certain applications 25 pair Cat3 cable Extension cord three prong with ground Phillips head screwd...

Page 48: ...e individual boards at this time Verify optional equipment is received and is in good condition Verify that a Power Line Surge Protector is on site DHS Installation 1 Backboard MDF Installation A wood...

Page 49: ...andard C62 41 1980 IEEE 587 Reduce RFI EMI noise by at least 20 dB at frequencies between 5 kHz and 30 MHz 3 Battery Backup System External batteries may be connected to the KSU via the optional Starp...

Page 50: ...applies to products employing more than one user replaceable secondary battery Do not mix batteries of different sizes or from different manufacturers in this product applies to products employing mo...

Page 51: ...odule requires one 25 pair amphenol type male ended station cable to extend the interface ports to the MDF The station cable is plugged into the female amphenol connector at the base orientation assum...

Page 52: ...is turned OFF 2 Remove the KSU cover 3 Connect grounded wrist strap to a suitable earth ground 4 Locate the screws used to secure the 3 x 8 module or 6 Port CO Module The 6 Port CO Module must be ins...

Page 53: ...through 7 until all module screws are replaced with stand off posts 9 Position the new 3 x 8 module over the stand off posts installed and use the screws removed in the previous steps to secure it in...

Page 54: ...ws that secure the 3 x 8 module already in place and remove one of the module securing screws only so the existing board stays in place Retain the removed screw 4 Insert one of the supplied stand off...

Page 55: ...tor on the CPU Module That is if a 6 Port CO Module is installed on JP3 a 3 x 8 module will not function if installed on JP4 So if a 3 x 8 module is added after a 6 Port CO Module was previouslyadded...

Page 56: ...cupied by the short stand off post Use Step 8 as a guide for tightening the stand off post Locate the remaining three screws used to secure the CPU Module 6 Remove one of the module securing screws at...

Page 57: ...2 34 DHS Installation Figure 2 16 Option Module BGM Volume Page Volume MOH Volume SMDR Loudbell BGM Ext Page MOH ICLID PC Programming...

Page 58: ...ults when the last screw is removed Retain these screws 4 Lift the Option Module away form the CPU Module and unplug the Option Module ribbon cable from the Option Module connector JP1 of the CPU Modu...

Page 59: ...Standard Module and Expansion Module s via the 25 pair connector located along the bottom edge of the installed module Refer to Figure 2 19 Wiring Designations for 3 x 8 Modules 2 Once the 25 pair cab...

Page 60: ...toward the left center of the installed module and CO line ports 4 6 of the 6 Port CO Module are connected through RJ25 connector CO 4 6 positioned toward the right center of the installed module 2 Th...

Page 61: ...ack CO line port 2 Tip 5 Orange White Yellow CO line port 2 Ring 1 White Green White CO line port 3 Tip 6 Green White Blue CO line port 3 Ring CO 4 6 4 White Blue Green CO line port 4 Tip 3 Blue White...

Page 62: ...to fluorescent light fixtures or AC lines not in conduit If these obstacles are unavoidable run the cables across them at right angles Do not run station cables inside electrical conduit already occup...

Page 63: ...ts Key telephone Key telephone handset 7 ft line cord 4 in line cord for wall mounting 12 ft handset cord Small base wedge mount assembly Large base wedge mount assembly Remove the components from the...

Page 64: ...for the various telephone mounting positions 2 The small wedge has locking tabs at one end and hooks at the other end used in a hinging fashion Wall Mount When the telephone is to be Wall Mounted Figu...

Page 65: ...that the line cord be channeled through the slots in the telephone bottom housing such that the smaller wedge locks them in place when in position Key Telephone Modular Jacks Each key telephone has t...

Page 66: ...t is required for telephone voice and data The second pair is looped to the ADP jack for use of analog devices at the desktop 8 Installing a DSS Unit To install a DSS to the System 1 Connect the DSS t...

Page 67: ...ounting is often relatively simple since a straight through cable will typically mate the devices The SMDR serial port output is one way to the printer or other call accounting device KSU Connection T...

Page 68: ...a at each CO line to be used for Incoming Caller ID and passes the data to the DHS system for processing Each DHS CO line port must be programmed for the associated caller ID box port in customer data...

Page 69: ...01 7 Press SHOW 8 Press NEXT until ICLID PORT displays 9 Press CHG 10 Enter the line number 11 Press SAVE 12 Press NEXT to enter another line OR 13 Press CLEAR to exit programming At any executive st...

Page 70: ...hono plug to one end of the cable 3 Connect the other end of the cable to the high impedance input according to the manufacturer s instructions 4 Connect the paging speaker s to the amplifier using sp...

Page 71: ...line port for best operation A 600 ohm interface is provided on every CO line therefore any available CO line may be used for paging Since all CO line dialing is subject to toll restriction a CO line...

Page 72: ...he Option Module may be installed for several feature upgrades One of these upgrades is the addition of a second music source When installed the Option Module provides an MOH 1 8 in phono jack refer t...

Page 73: ...may need a 600 ohm matching transformer to properly interface the music source 8 The BGM music level can be attenuated using the trim POT VR3 BGM VOL 13 Loud Bell Control When the Option Module is in...

Page 74: ...d toward the right side of the 2 Port Analog Adapter PCB is labeled IN The other two jacks are labeled OUT1 and OUT2 3 Extend each of these jacks to the MDF using modular cords and terminal blocks 4 O...

Page 75: ...nsion is shipped with screws used to secure it to the existing 2 Port Analog Adapter PCB stand offs Since the PCB and circuit function are identical to the 2 Port Analog Adapter follow the installatio...

Page 76: ...ure that the plug ended MDF cables connected to the KSU are secure and are plugged into the correct position Power Up Sequence The power up sequence involves the proper application of AC power to the...

Page 77: ...o that the new EPROM is installed with the same orientation 4 Using an IC extractor tool remove the DHS software EPROM from the U9 socket 5 Carefully remove the new software EPROM from its packing mat...

Page 78: ...e ON position The RAM battery requires 14 hr min normal powered system operation for adequate charging AC Power Transformer 117 230V AC Option Module Connector Standard MOH BGM Module 1 8 in Phono Jac...

Page 79: ...2 56 Feature Upgrade Procedure...

Page 80: ...The common system architecture supports three digital key telephone models refer to Chapter 2 DHS Description and Installation Digital Key Telephones a Direct Station Selector DSS and an expandable a...

Page 81: ......

Page 82: ...DHS E to split one digital key telephone port voice channel B1 and the second voice channel B2 to provide two independent Single Line Telephone SLT type device interfaces The 2 Port Analog Adapter may...

Page 83: ...SMDR and PC Programming are standard 9 pin RS 232 serial connectors Connectors for Loud Bell Control External Voice Paging MOH and BGM are 1 8 phono type connectors The following system configuration...

Page 84: ...llows the user to program OFF LINE and then the programmed data can be uploaded to the system Key Service Unit The DHS E KSU is a modular wall mount design It is a self contained cabinet with internal...

Page 85: ...ing Chart Central Processor Unit CPU The CPU board is standard in the Basic KSU This board contains all circuitry required to control the fully equipped DHS E Six bus connectors are provided where the...

Page 86: ...can result from a firmware incompatibility issue This issue can becorrectedbyobtaining thecorrectfirmwarefromVodavi refer toFigure 3 2 Firmware Caution for further information Firmware MFG Name TEC93...

Page 87: ...DSS 24 1 per station DTMF Receivers 2 Port Analog Adapter 2 One for each SLT port 2 Port Analog Expansion 2 One for each SLT port Main Processor Board 2 Shared for advanced call processing system fea...

Page 88: ...rcom calls 4 digits max Prefix for transferred calls 4 digits max Record Digits for Voice Recorder function 4 max Suffix for intercom calls 2 max Suffix for transferred calls 2 max CO Line Loop Curren...

Page 89: ...tion 7 characters max Class Of Service COS 8 0 7 per Day 8 0 7 per Night Toll Restriction To From Tables 100 entries 10 digits per entry Forced Verified Account Codes 100 bins 8 digits max Unverified...

Page 90: ...ulse Dialing ratio 60 40 at 10 PPS Music source Background Music 0 dBm at 600 input impedance 1 8 in phono jack Contact rating Option Module LBC 1A at 24V DC 1 8 in phono jack External Page Port 0 dBm...

Page 91: ...tion 71 Charcoal 08 Off White DSS Console L W H 8 88 in 6 62 in 1 75 in 2 64 lbs SP7311 XX Basic Key Telephone L W H 9 36 in 7 52 in 2 58 in 2 64 lbs SP7312 XX Enhanced Key Telephone L W H 9 36 in 7 5...

Page 92: ...g mode Frequency deviation Rise time Duration of DTMF signal Inter digit time VM Port DTMF duration VM Port Inter digit time 1 3ms programmable 50 150ms 70ms default programmable 50 150ms 70ms default...

Page 93: ...f Ring Scheme selected Follows ring cadence of Ring Scheme selected Follows ring cadence of Ring Scheme selected Intercom Ringing Scheme 0 Scheme 1 Scheme 2 Distinctive 1 Distinctive 2 Distinctive 3 D...

Page 94: ...5744 0 Basic Key Telephone 2988 3 Enhanced Key Telephone 4205 3 Executive Key Telephone 4275 3 2 Port Analog Adapter and 2 Port Analog Expansion 5000 9 DSS Console 1596 7 Method Use the figures above...

Page 95: ...n terminal block s on the MDF 9 Route auxiliary device cabling through the appropriate KSU opening and terminate as required music source printer computer for SMDR external paging equipment etc 10 Ter...

Page 96: ...within 25 ft of the telephone company s termination point Also the location should be within the prescribed station loop lengths for all keysets and terminals If existing cabling is used its location...

Page 97: ...Maintenance Manual Open the carton and verify that all items are complete and undamaged Remove all packing material and store for future use in the event that return shipment is required This should...

Page 98: ...rotector ground terminal or a metallic COLD water pipe will usually provide a reliable ground path If cold water pipe is used carefully check that the pipe does not contain insulated joints that could...

Page 99: ...Age of external batteries Equipment Room Temperature Amp Hour rating of external batteries Recovery time since last AC power interruption The Starplus VC61106 BCU is designed for use with the DHS sys...

Page 100: ...e a wooden backboard of sufficient size should be attached to the wall and the KSU mounted on the backboard 1 Using the mounting template as a guide mark the 2 mounting screws locations on the MDF bac...

Page 101: ...ded station cable to extend the interface ports to the MDF The station cable is plugged into the female amphenol connector at the base orientation assumes a properly mounted KSU of the 3 x 8 module Th...

Page 102: ...er use 5 Insert one of the stand off posts into the screw position where the screw from Step 5 was removed 6 Tighten securely by hand then finish tightening with a small hand tool It is very important...

Page 103: ...or located along the edge of the installed module refer to Table 3 12 2 Once the 25 pair cable is terminated on an industry standard 66M1 50 block cross connect jumper wire should be used to extend th...

Page 104: ...lack Orange N C 38 13 Black Green N C 39 14 Black Brown N C 40 15 Black Slate N C 41 16 Yellow Blue N C 42 17 Yellow Orange N C 43 18 Yellow Green Station Port 1 STA 100 STA 108 STA 116 STA 124 STA 13...

Page 105: ...the application according to the National Electrical Code and local building codes Avoid cable runs parallel to fluorescent light fixtures or AC lines not in conduit If these obstacles are unavoidable...

Page 106: ...e installed 7 Key Telephones Installation Key telephones may be mounted with three different orientations Low Profile Desk Mount High Profile Desk Mount or Wall Mounted Packaged inside each key teleph...

Page 107: ...n below and attach the Base Mount wedges Figure 3 6 High Profile Mount 1 The small wedge is always used for the various telephone mounting positions 2 The small wedge has locking tabs at one end and h...

Page 108: ...tion 3 Position the smaller wedge as illustrated below When using the Low Profile mounting position it is important that the line cord be channeled through the slots in the telephone bottom housing su...

Page 109: ...quired for telephone voice and data The second pair is looped to the ADP jack for use of analog devices at the desktop 8 Installing a DSS Unit To install a DSS to the System 1 Connect the DSS to a KSU...

Page 110: ...t device and the system 2 Turn ON the AC power to both the device and the system before connecting the RS232C cable to Port 2 on the KSU This prevents any electrical surges from being transmitted by t...

Page 111: ...gramming The caller ID box supports eight CO Lines The CO Line programming parameter ICLID PORT has been added to the DHS E database programming to facilitate this need An example of this programming...

Page 112: ...OW 8 Press NEXT until ICLID PORT displays 9 Press CHG 10 Enter the line number 11 Press SAVE 12 Press NEXT to enter another line or press CLEAR to exit programming At any executive station 1 FEAT 0000...

Page 113: ...plifier to the KSU 2 Attach a 1 8 in male phono plug to one end of the cable 3 Connect the other end of the cable to the high impedance input according to the manufacturer s instructions 4 Connect the...

Page 114: ...t is dialed It may be necessary to assign the CO line being used for paging as a PBX type trunk with one digit or two digit access Therefore normally toll restricted extensions may still make external...

Page 115: ...system provides a dry contact closure to signal externally powered alerting devices for any incoming CO Line call Transferred CO Lines that recall system wide will also activate the LBC in the same ca...

Page 116: ...IN jack to the desired digital station port to be used for analog device interface This connection requires that the green and red wires white blue pair be used 5 The modular jack OUT1 is now operati...

Page 117: ...he 2 Port Analog Adapter Installation 1 Position the 2 Port Analog Expander over the stand off posts that are factory installed on the 2 Port Analog Adapter 2 Using the screws supplied secure the 2 Po...

Page 118: ...Digital Key Terminals or DSS consoles 4 Make sure that the plug ended MDF cables connected to the KSU are secure and are plugged into the correct position Power Up Sequence The power up sequence invol...

Page 119: ...2 Once the power up sequence is complete DEFAULT DATA is loaded and the system should be fully operational Figure 3 18 Motherboard Refer to Chapter 7 Maintenance Troubleshooting for further assistanc...

Page 120: ...ion features of the STARPLUS DHS DHS E Systems are listed and described in this chapter An abbreviated feature index is provided in Table 4 1 Feature Access Codes full feature descriptions are provide...

Page 121: ......

Page 122: ...the display on the Executive Key Telephone These buttons are used during feature operation for interactive display prompt menus For orientation purposes the Soft Buttons may be referred to as the left...

Page 123: ...mming item will be replaced by new data toggled between YES and NO or cycled through several data messages when the user presses the chg button next Repeated depressions of the next button will presen...

Page 124: ...Automatic Line Selection F 9 5 F 9 5 F 9 5 F 9 5 Cancel F 9 5 F 9 5 F 9 5 F 9 5 Attendant Administration F 0 pppp Unavailable F 0 pppp Unavailable Background Music 1 and 2 Toggle F 5 2 F 5 2 F 5 2 F 5...

Page 125: ...3 ss F 7 3 ss F 7 3 sss F 7 3 sss Call Pickup Directed F 5 3 ss F 5 3 ss F 5 3 sss F 5 3 sss Group F 5 4 F 5 4 F 5 4 F 5 4 Call Transfer HOLD ss TRANS HOLD ss TRANS HOLD sss TRANS HOLD sss TRANS Call...

Page 126: ...e Distinctive Ringing Station F 7 F 7 F 7 F 7 Do Not Disturb F 4 F 4 F 4 F 4 DSS Console Button Program F 5 F 5 F 5 F 5 Hold Auto F 9 4 F 9 4 F 9 4 F 9 4 Exclusive FEAT HOLD FEAT HOLD FEAT HOLD FEAT H...

Page 127: ...g Pause Displays P F 7 0 F 7 0 F 7 0 F 7 0 Redial Last Number F 8 F 8 F 8 F 8 Save Dialed Number SDN F 5 1 F 5 1 F 5 1 F 5 1 Speed Dial Dialing F 1 F 1 F 1 F 1 Programming F 1 F 1 F 1 F 1 Storing dd...

Page 128: ...Button F 5 6 Soft Button F 5 6 Allow F 9 F 9 F 9 F 9 Deny F 9 F 9 F 9 F 9 Voice Recorder F 7 2 F 7 2 F 7 2 F 7 2 Legend aaa account code up to 24 digits cc DHS CO numbers ccc DHS E CO numbers dd 00 99...

Page 129: ...s If you dial an invalid account code you will hear error tone and will not be able to access the line An Executive telephone will display CALL RESTRICTED When you dial a valid account code your telep...

Page 130: ...hone ADP jack Any analog device connected to the ADP jack operates independently of key telephone operation Alarm Station Description You may activate your own private alarm on your telephone to remin...

Page 131: ...show 1 Press ack Canceling an Alarm To cancel a programmed alarm 1 Press FEAT 2 Dial 9 2 An Executive Telephone will display ALARM DELETE Conditions The alarm clock will be canceled automatically afte...

Page 132: ...to the System Alarm Clock Stations listening to BGM will not hear the System Alarm If a station user is on a call using the handset or speakerphone during the alarm period or in Do Not Disturb DND mo...

Page 133: ...l number programming One valid station number must be assigned to serve as the attendant Conditions The Attendant s personal 4 digit password is used by the attendant or any other station to perform S...

Page 134: ...g a new year dial the numbers for the current year 5 Press save 6 Press next to continue programming System Date and Time 7 Press back or next to return to the main Attendant Administration menu The d...

Page 135: ...pies 3 digit positions System Speed Dial bin 99 is reserved for External Call Forward if available on your system Authority Code Traveling Class of Service Description If you have extended dialing pri...

Page 136: ...ed to redial the last number The system will automatically dials the number and then monitors the line for a busy signal If a busy signal is detected the system ends the call and attempts to dial the...

Page 137: ...that line dial 0 0 9 for line 10 for line 11 for line 12 Executive Telephones 1 Press FEAT 2 Dial 9 5 The display will show 3 Press the chg button to select between ICM OUTG LN any outgoing line CO L...

Page 138: ...o Not Disturb DND the button LED will light red This same button is used as a one button Direct Station Selection DSS call button for quick inside calling Combination DSS BLF Description Any feature b...

Page 139: ...hen the queued station begins ringing Operation Call the station that you want to queue An Executive Telephone will display the following according to the status of the telephone you are calling 3 Sta...

Page 140: ...ll Back may be initiated at a time To invoke Call Back at a station in Voice Call Allow mode you must first Force Tone Ringing At an Executive Telephone if the Call Back is not answered during the rin...

Page 141: ...Forward Modes Basic and Enhanced Telephones Use the following programming code combinations to activate the desired Call Forward feature Executive Telephones 1 Press FEAT 2 Dial 2 The display shows Re...

Page 142: ...na The display shows 3 Dial the station number where calls will be forwarded then press save Idle 1 Press idle The display shows 2 Dial the station number where calls will be forwarded then press save...

Page 143: ...e that you are Station 10 and Station 12 is Busy Call Forwarded to Station 16 2 Call Station 12 which is busy on another intercom call 3 Your call is forwarded to Station 16 and you hear ringback tone...

Page 144: ...orward message defaults to display on the LCD Call Forward cannot be programmed for more than three stations in series For instance if Station A forwards to Station B and Station B forwards to Station...

Page 145: ...will be delivered over the individual tip and ring of the CO lines during the first silent interval between ringing The features implemented are 1 Calling number or name display on initial ring in of...

Page 146: ...The current Caller ID mode is changed with each depression of the right soft button Name Number Caller ID FP3 Description The calling party numbers should be displayed if available on incoming caller...

Page 147: ...rovides the information to the KSU is missing or failed OR If the calling name is available the display will be shown as above where X represents the internal table storage of the calling name Note th...

Page 148: ...e identification is present Unanswered calls will be recorded on the SMDR as a system option to allow the identification of callers for statistical and call back purposes These calls will be identifie...

Page 149: ...ewing calls To dial the name number displayed long distance call 1 Press dial 2 Press longd The number 1 will be dialed followed by the telephone number To dial the name number displayed local call 1...

Page 150: ...owed by the telephone number To dial the name number displayed local call 1 Press dial 2 Press local The area code will not be dialed Review Call Information 1 Press more Continue pressing the button...

Page 151: ...he display at an Executive Telephone will show 3 If a call is currently parked at station 12 the display will show Conditions Each telephone station has one personal station number used to park one CO...

Page 152: ...owed to access or receive a call on that line A user invokes Call Park Answer and has no CO line button for the line retrieved from call park may use Hold Call Answer to place the call on hold and ret...

Page 153: ...Over Busy feature When you prefer off hook tone signaling activate the Call Waiting feature to prevent inside parties from invoking the Voice Over Busy feature unless there is another ICM call current...

Page 154: ...his feature will be indicated on its associated red lamp A steady red light indicates that the feature has been enabled Call Waiting does not operate when the called station is dialing or no longer co...

Page 155: ...the line becomes available and the display will show 5 Press the line button or lift the handset The display shows To cancel 1 Press FEAT 2 Dial 9 3 At an Executive Telephone the display will show Co...

Page 156: ...the busy station does not hear the tone Operation Basic and Enhanced Telephones 1 While listening to the busy tone after calling a station dial 2 Executive Telephones 1 While listening to the busy to...

Page 157: ...level of COS For instance an extension with COS 0 may override a station with COS 1 COS also affects the operation of Privacy Release Stations with equal or greater levels of COS may join a busy CO li...

Page 158: ...green and blinking 2 If CO Lines are camped on by other key telephones or busy busy tone will be heard and the display will show the following Conditions When all CO lines in a certain group are busy...

Page 159: ...ion but instead will display a CO line busy indication Operation 1 incoming calls signaling on CO line 1 and CO Line 2 display as follows Conditions Only those stations with corresponding CO line ring...

Page 160: ...st digit dialed and no other special call handling characteristics are implemented on CO lines of this type At default CO line type is set to CO for all CO lines Conference Supervised Description The...

Page 161: ...ternal party or to setup a private talk with any one attending party When adding new parties to a conference and while speaking privately to a particular conference member other members of the confere...

Page 162: ...ference 1 At your station press FEAT 2 Dial 6 0 Conditions New conference parties may only be added when the conference controller is a member of the conference If an outside line hangs up the line wi...

Page 163: ...eration CO line 1 is programmed for DISA operation When a call is made to CO line 1 that call is automatically answered and a DISA dial tone is heard When a DISA dial tone is heard 1 Dial 2 Dial one o...

Page 164: ...A CO line is programmable for Never Day Night or Always If you dial a station number which is non existent your call will be directly transferred to the attendant The CO Line to CO line conference tim...

Page 165: ...own the user may then have the system dial the number Operation 1 Press FEAT 2 Dial 7 9 3 Enter name using the key pad refer to Table or use volume keys to scroll through names 4 Press the soft key sh...

Page 166: ...ation Basic and Enhanced Telephones 1 Press FEAT 2 Dial 7 3 Dial a ringing tone code 1 5 Executive Telephones 1 Press FEAT 2 Dial 7 You will hear the current ringing tone The display will show 3 Press...

Page 167: ...ou will hear a confirmation tone on an Executive Telephone displays 3 Repeat Steps 1 and 2 above to cancel DND You will hear a confirmation tone on an Executive Telephone The display the will show the...

Page 168: ...ation 16 is in DND 1 Call Station 16 You will hear a DND tone and your display shows The Override option is displayed only if your COS is higher than the Station 16 COS 2 Press override If Station 16...

Page 169: ...led after 5 minutes have expired the outgoing CO line call in progress will be released automatically a double beep also is heard If Drop Time Out is enabled only outgoing CO line calls at that statio...

Page 170: ...1 Dial 1 2 Dial the station number 3 Press HOLD To program a CO line button 1 Dial 0 2 Dial the CO line number or code for a CO line group Table 4 5 CO Line Flex Button Codes 3 Press HOLD Table 4 5 CO...

Page 171: ...yed 4 Press show The name of the current feature stored is displayed 5 Press chg The display shows the following DHS Or on the DHS E Two feature button categories are available for feature button prog...

Page 172: ...on 1 Press save instead of dialing a code Conditions In some cases a user may program a feature button for a specific CO line although access is restricted to that line via system programming In this...

Page 173: ...Dial bins Stations assigned COS 6 have access to System Speed Dial bin 20 39 only and COS 7 Stations have no access to System Speed Dial In all cases stations that have access to System Speed Dial can...

Page 174: ...or operation The activation time is programmable Never Day Night or Always The CO line to CO line conference time is programmable 1 2 3 5 10 and 15 minutes The default conversation time is one minute...

Page 175: ...rd slash will be displayed temporarily and then the display will return to the previous message unless other digits are dialed Single line stations cannot use system generated hook flash Feature Butto...

Page 176: ...not such as Call Pick Up Background Music Last Number Redial Features are separated into three distinct categories for programming on a button CO line station or feature Operation Basic and Enhanced T...

Page 177: ...Any Group 02 CO Line Grp 2 200 CO Line Grp 1 202 CO Line Grp 3 01 CO Line Grp 1 03 CO Line Grp 3 201 CO Line Grp 2 203 CO Line Grp 4 04 CO Line Grp 4 6 CO Line 6 700 CO Line 1 709 CO Line 10 05 ICM 7...

Page 178: ...programming CO lines co Ln Station sta and Feature feat To program a CO line button 1 Press co Ln 2 Dial the CO line number Table 4 6 CO Line Feature Button Codes An intercom button may also be assig...

Page 179: ...t feature button will cause the previously programmed feature button to become unassigned Programmable feature buttons cannot be programmed for CO line group operation when the system is configured fo...

Page 180: ...can be programmed to ring for any or all incoming CO lines The Ring Assignment will not establish ringing at any station that does not also have the Receive Assignment enabled for the associated incom...

Page 181: ...to a Voice Announce station you may change the alert signal at the called station from Voice Announce to Tone Ring Operation 1 You have just placed an intercom call to a station in Voice Announce mod...

Page 182: ...the headset 1 Press SPKR The SPKR lamp flashes to indicate that the headset is active To switch from Headset to Speakerphone Mode 1 Press SPKR again The SPKR lamp will light steady to indicate that y...

Page 183: ...o monitor distant party disconnect or False Hold conditions This is a useful network feature in busy office environments where the inside party accidentally presses the HOLD ICM or DSS button while ex...

Page 184: ...ally placed on Exclusive Hold Conditions If you access an idle line and skip to another line before dialing the first line will not be automatically placed on Hold If you have the Automatic Hold featu...

Page 185: ...her stations will begin to flash slowly Exclusive Hold is used only for CO line calls The Exclusive Hold duration is programmable from 1 8 minutes in system programming Reminder Time Description The s...

Page 186: ...and PM indications are not displayed Station Hunt Groups Description Up to 8 hunt groups may be assigned Hunting is always in a linear fashion Each Hunt Group can contain up to 24 members Hunt Group...

Page 187: ...te the use of the handset to achieve optimum voice connection Each station user determines how intercom calls are received either in Voice Announce Hands Free mode Voice Announce Privacy mode or Tone...

Page 188: ...lephone LNR will repeat a hook flash in the same sequence as it was first dialed If a speed dial number was first dialed LNR will dial the speed dial number and any subsequent manually dialed digits A...

Page 189: ...ive Telephone will display ALL CO LINES BUSY The system programming data fields Dial Wait Time and Dial Tone Detection directly affect the performance of LNR When these features are enabled the teleph...

Page 190: ...tion Loud Bell Control Optional Description The system provides one dry contact closure for interface to an external Loud Bell device which is associated with incoming CO line ringing If Loud Bell is...

Page 191: ...send one of the remaining 6 messages by simply pressing the send button soft button when the desired message is displayed Operation When you dial another Executive Key Telephone you will be given the...

Page 192: ...ous special characters A D G J M P T W Dial before a Dial Key to insert the number on the dial pad key instead of a letter in this character position When is pressed after a letter has been selected f...

Page 193: ...you will view that message on their display Operation To program a message 1 Press FEAT 2 Dial 9 0 The display will show To customize a message 1 Press chg 2 Use the dial pad keys to enter your person...

Page 194: ...e Wait or a pre programmed message For non display telephones Basic and Enhanced a message waiting button may be programmed on a feature button The red lamp for that programmed button will flash to no...

Page 195: ...r where the message was left Conditions The system will allow a total of 48 message waitings in the system at any one time At Executive Key telephones the message waiting indication will not be remove...

Page 196: ...may be used exclusively for BGM and the other for BGM and Music On Hold Mute Description During a conversation you may prevent the distant party from hearing your voice by disabling voice transmission...

Page 197: ...mes may be 7 or fewer characters in length Night Service Description The system can be programmed for Night Service operation which affects incoming CO line ringing and receive assignments Any station...

Page 198: ...Page Description You can perform several types of pages Internal Paging page a group or place a system wide internal page External Paging access external ancillary paging equipment All Call Paging ac...

Page 199: ...e display shows 2 Press both To perform group paging 1 Press group The display shows 2 Dial the group number 1 8 Conditions The display will show PAGE FAILURE if a page fails due to no available idle...

Page 200: ...internal group and all page over the key telephone speaker by dialing the Page Deny code You will still hear intercom calls and private voice announcements Background Music if enabled is not affected...

Page 201: ...and external paging zones are released and new pages may be initiated Operation 1 While a page is currently in progress an Executive Telephone displays 2 Press FEAT 3 Dial 5 9 The display shows Condi...

Page 202: ...tation users may use that PBX facility via a CO line button To make a PBX call that CO line button is accessed and the PBX station number is dialed To use the PBX facility to make an outgoing call the...

Page 203: ...Unlock Description You may use this feature to prevent unauthorized outside calling from your telephone The feature code is also used to program your private 4 digit password number Operation Basic an...

Page 204: ...ck Unlock 1 Press FEAT 2 Dial 9 7 The display shows 3 Dial your password default is 0000 4 Press show The display shows To lock the telephone 1 Press yes The display shows To unlock the telephone 1 Pr...

Page 205: ...red or interrupted by other stations If your COS allows and if the Privacy Release and Voice Over Busy features are available to you as determined by your programmed COS you may use those features to...

Page 206: ...es for access by only one station If the associated Private Line is assigned to a feature button at other stations the button will light when busy but cannot be accessed from Hold answered on incoming...

Page 207: ...e and the CO line returns to System Hold Operation 1 When a transferred CO line recalls the display at an Executive Key Telephone will indicate where the initial transfer was routed Reminder Tones Des...

Page 208: ...Incoming ICM call Operation To pick up an incoming call 1 Lift the handset or press the SPKR button when station rings Save Dialed Number SDN Description Save Dialed Number SDN is normally used whenev...

Page 209: ...accounting device may be connected for permanent record keeping or call cost accounting Data communications is one direction only through this port and is programmable for data rate selection in syste...

Page 210: ...00 12345678 NA 02 ABC Incorporated 00 53 01 01 01 53 12 00 00 00 12345678 MM minute HH hour SS second STA Station number Incoming DISA CO line number Incoming ECF CO line number TRK CO line number 2...

Page 211: ...SMDR records are illustrated Speed Dialing Description Speed Dialing allows you to store frequently dialed numbers These numbers are selected for dialing by the appropriate bin number The feature code...

Page 212: ...6 digits 7 Press save To continue storing telephone numbers in additional bins 1 Repeat Steps 3 through 5 for basic and enhanced telephones and 3 through 7 for executive telephones To erase the conten...

Page 213: ...kly determine the status of all user controlled features This feature is useful for the technician as well as the user since some feature conditions may not be evident if they are not programmed on an...

Page 214: ...rogramming Default All Stations default to Station Group 1 Station Numbering Plan Description All stations on the DHS receive a 2 digit ICM number for inside calling The 2 digit directory ranges from...

Page 215: ...the tone detector are described below Only one station is allowed to wait for the tone detector to become available When the tone detector is currently assigned to a station the maximum allowed time...

Page 216: ...urs when you announce the call to the person to whom you are transferring the call Operation To perform an Unscreened CO line or intercom call transfer 1 Press HOLD 2 Dial the station Hunt Group numbe...

Page 217: ...its are entered for transfers no digits are sent to the VM system If VM mailbox digits are entered for transfers to voice mail the following digits are sent XFR prefix VM mailbox and XFR suffix User N...

Page 218: ...in this mode you can reply to an intercom call by using the speakerphone You may also choose to place your telephone in VA Privacy mode In this mode you can hear the person intercom calling you but y...

Page 219: ...e voice mail messages and will flash an LED indicator when there are messages Operation 1 Press feat 3 2 Press soft button you wish to program for the message waiting indicator 3 Press chg 4 Press fea...

Page 220: ...greeting and be prompted to leave a message Once a message is left the Voice Mail system will light the Voice Mail button The Voice Mail system must be programmed to light Voice Mail buttons as follow...

Page 221: ...o to return to idle 5 If yes is selected the display changes to 6 Monitor mode is established You may then Retrieve the caller from Voice Mail by pressing answer Return to idle and allow the caller to...

Page 222: ...e mail message If you are on a call when the VM Monitor alert tone signals you you may place the call on hold to enable the VM Monitor feature You may exit the VM Monitor mode by hanging up the handse...

Page 223: ...and the Voice Over Busy initiator To reject a Voice Over Busy 1 The display shows 2 Press reject The display shows To allow Voice Over Busy calls 1 Press FEAT 2 Dial 9 To deny Voice Over Busy calls 1...

Page 224: ...above or by pressing a programmed feature button You must program this feature in Chapter 6 System Programming Volume Control Description You can adjust the volume levels for five functions Backgroun...

Page 225: ...This feature is useful in a lobby or retail environment where lengthy outgoing calls are discouraged Operation If a station is set for a 3 minute Warning Tone the user will hear Warning Tone when 3 mi...

Page 226: ...sted and described in alphabetical order Features described here pertain to Single Line Telephones and Analog devices FAX modem cordless phone etc connected to the DHS DHS E via the 2 Port Analog Adap...

Page 227: ......

Page 228: ...5 SS T 25 SS T Cancel 2 2 Direct all modes 22 SS 22 SSS Follow Me Forward 23 SS PPPP 23 SSS PPPP Idle 20 SS 20 SSS No Answer 24 SS T 24 SSS T Call Hunt Group 82 89 800 807 Call Operator 0 0 Call Park...

Page 229: ...Line Group 4 T 4 n 4 T nnn nnn 200 207 Speed Bin 4 T 1 nn 4 T 1 nn Station 4 T SS 4 T SSS System All Call Page 4 T 502 4 T 502 Intercom Call two or three digits 10 81 100 195 Last Number Redial 8 8 Li...

Page 230: ...ck 97 PPPP 97 PPPP Password Change 97 PPPP pppp 97 PPPP pppp Unlock 97 PPPP 97 PPPP Voice Mail 64 64 Transfer F SS F SSS Voice Over Busy Originate 56 56 SS S Station T Time PPPP Password g Group C CC...

Page 231: ...ack Description When the SLT user calls another system station that is busy he may leave a Call Back request at the station When the Call Back request is invoked the SLT station will ring when the bus...

Page 232: ...rst party and place the new call on hold Call Forward Description The SLT user may forward telephone calls to another station VM or Hunt Group using 4 call type criteria The SLT user may also use Foll...

Page 233: ...e to ring before forwarding 0 10 seconds 1 20 seconds 2 30 seconds 3 40 seconds and 4 50 seconds Call Operator Call Attendant Description The system Attendant station may be easily called by one diale...

Page 234: ...line number code for the desired CO line 1 9 CO lines 1 9 0 CO line 10 CO line 11 and CO line 12 Call Pickup Direct Description Ringing calls at unattended stations may be retrieved using the Direct...

Page 235: ...results in Busy Tone 1 Dial 9 3 while listening to busy Cancel 1 Lift handset 2 Dial 9 3 CO Line Access Description CO line access is simplified at an SLT by dialing a CO line access code The code may...

Page 236: ...e regardless of line groups The CO line s permitted for outgoing selection in any CO line Group or individually are dependent on the station programming for CO line access Refer to Call Operator Call...

Page 237: ...olding party hangs up after the Hold Reminder time is elapsed the system will ring the hold activating station with internal or external ring signal If Hold Reminder is disabled 30 seconds after the c...

Page 238: ...on When the SLT user wishes to retrieve a held call 1 Lift the handset ICM dial tone is heard 2 Dial 6 3 Talk with the original held party If no intercom CO line call has been placed on hold by the us...

Page 239: ...ndset 2 Dial 4 3 Dial the delay time 1 9 seconds 4 Dial the destination code You may choose from the following 500 Internal All Call Paging 501 External Paging 502 System All Call Paging 503 n Interna...

Page 240: ...t Line to a CO line group will not be allowed when you setup CO line group operation If used for 911 emergency it must be tested regularly to verify proper operation Intercom Call Description The SLT...

Page 241: ...feature codes Internal External and All Call Paging services on the DHS DHS E Systems Operation All Call Internal Lift handset and dial 500 External Paging Only Lift handset and dial 501 System All C...

Page 242: ...tation ports are expanded at a ratio of 2 to 1 When analog adapters and expansions are installed the port numbering is as follows Table 5 2 SLT Port Numbering DHS Card 1 Card 2 Card 3 Digital Port B1...

Page 243: ...umber 01 100 148 09 108 156 17 116 164 02 101 149 10 109 157 18 117 165 03 102 150 11 110 158 19 118 166 04 103 151 12 111 159 20 119 167 05 104 152 13 112 160 21 120 168 06 105 153 14 113 161 22 121...

Page 244: ...g Adapter and 2 Port Analog Expansion each provide 2 dedicated DTMF receivers for decoding the dialed digits from the connected device Each analog port has a dedicated DTMF receiver To place calls the...

Page 245: ...in number Storing 1 Lift handset 2 Dial 1 3 Dial SPD bin for programming Station Speed Dial bins range from 00 19 4 Enter the desired outside phone number 5 Press Hook Flash and a confirmation Tone is...

Page 246: ...used to program the station s private 4 digit password Operation To lock station 1 Lift handset 2 Dial 9 7 pppp Where pppp current password Password Change 1 Lift handset 2 Dial 9 7 pppp new four digi...

Page 247: ...not entered 3 Hang up to complete the transfer While on an intecom call 1 Press Hook Flash 2 Dial Station number 3 Hang up to complete the transfer Conditions When a CO line call is transferred the sy...

Page 248: ...ease use the Power Up Initialization information in Chapters 2 and 3 DHS and DHS E Description and Installation before proceeding with any customer specific programming Customer Databaseprogramming is...

Page 249: ......

Page 250: ...e bksp button to erase the last data entered and return to the immediately preceding prompt save When the new data is entered the system will check the entered data automatically If the entry is inval...

Page 251: ...lay prompts for the database password The default password is 000000 3 Press the center Soft button corresponding to the show seen on the display The display shows the first customer database programm...

Page 252: ...er changes system type from PBX to KEY system the contents in programmable featurekeyswhereCOlinegroupnumberhadbeenprogrammedbeforewillnotbeaffected orchanged Consequently depressionofthosefeaturekeys...

Page 253: ...base Programming Table FEATURES RANGE DEFAULT SYSTEM STATION PROGRAMMING System Type PBX KEY PBX STATION PARAMETERS 10 81 100 195 none Day Class of Service 0 7 0 Night Class of Service 0 7 0 CO Line A...

Page 254: ...4 min Flash Time 0 1 1 5 sec 0 7 sec 700 msec Remind Time 0 10 30 60 90 sec 30 sec Park Remind 0 10 30 60 90 sec 30 sec Pause Time 0 10 30 60 90 sec 2 sec PBX Code 0 9 9 PBX Auto Pause 1 9 sec 1 sec D...

Page 255: ...40 60 sec 30 sec RESOURCE ATTRIBUTES Ring Scheme 1 2 3 4 2 Letter Type 0 1 2 3 4 5 0 Attendant 10 81 100 195 10 100 Alternate Attendant 10 81 100 195 Empty System Alarm 00 00 23 59 Empty Nite Start 0...

Page 256: ..._Rate 110 300 19200 9600 bps Hour Mode 12 24 Hr 12 Hr Dial Tone Detect Y N N Dial Wait Time 0 8 0 KSU Revision N A KXXU VX FXX Modem Port Number DHSE only N A 199 RESTRICTION ATTRIBUTES CO Line Call D...

Page 257: ...CO Line Details of these programming functions are shown in the subsequent figures Please note the following conventions used in the flowchart similar to the soft buttons previously listed back retur...

Page 258: ...y chg Show Sta bksp show chg show hold Show CO Line bksp show chg Continued on the following pages show hold show hold show hold Day Class 0 back next chg Nite Class 0 back next chg CO Line Assign bac...

Page 259: ...70 back next chg Tone Time 70 back next chg show hold END 800 back next chg START 300 back next chg show hold Outgoing 0 back next chg Incoming 0 back next chg Service Never back next chg Talk Time 1...

Page 260: ...back next show Come See Me back next chg Urgent back next chg Visitors Waiting back next chg Call School back next chg Call Home back next chg Call Operator back next chg On Vacation back next chg In...

Page 261: ...show chg 0 back next chg 9 back next chg Day Allowed back next chg Nite Allowed back next chg show hold hold Group Member xx xx Repeats 24 times back next chg 6 System Application show hold Station H...

Page 262: ...y from one vendor to another specific rules concerning CO Line access should be derived from the serving telephone company Check with your telephone company provider for more details Default The DHS D...

Page 263: ...stations have access to CO Lines Y YES The DHS CO range is from 1 12 Y N and the DHS E CO range is from 700 717 Y N Receive Assign Receive Assignment allows flexibility of CO line incoming signaling...

Page 264: ...l stations Related Programming Refer to Table 4 1 Feature Access Codes Station Groups Stations may be assigned to one of eight available Station Groups Station Groups dictate what station page group a...

Page 265: ...be changed the programmer may select any of the available station directory numbers to reassign this port Default For DHS ports 1 24 the B1 channel is 10 33 and the B2 channel is 58 81 For DHS E ports...

Page 266: ...from Tone Pulse Call Abandon Call Abandon is a CO line setting that monitors the CO line for distant party hang up When set to Y the DHS DHS E will monitor that CO line throughout the call duration fo...

Page 267: ...of CO lines Default DHS DHS E CO Line Type Assignment is set for CO and can be changed to type PBX OPN CO Loud Bell Control When set to Y the Loud Bell Contact will operate ring cadenced closure whil...

Page 268: ...has no Distinctive Tone programmed and the Distinctive Tone setting is programmable from 0 1 2 3 4 ICLID Port When Incoming Caller ID is provided by the servicing telephone company the caller data ma...

Page 269: ...s in progress When set to N no station will be able to join an existing CO line conversation by simply pressing the busy CO line button Privacy Release will only function by pressing a CO line button...

Page 270: ...e must be set to coincide with the required timing parameter of the connected line to operate correctly Typically a value from 600 to 800 msec is used for these features A higher flash time may be set...

Page 271: ...ial on the trunk Default The DHS DHS E PBX Code is set to 9 and the programmable range is from 00 99 PBX Auto Pause Used in association with the PBX Code programmed above when the system detects a PBX...

Page 272: ...ation that initially transferred the call Default The DHS DHS E Recall Time is set for 30 sec and is variable from 16 30 60 90 120 sec SLT Hook Flash Single Line Telephone operation requires that the...

Page 273: ...data fields associated to DISA programming ACCESS CODE DISA LINE DISA DAY COS DISA NITE COS SERVICE and TALK TIME DISA ACCESS CODE 24 codes may be entered to check for out dialing privileges DISA LIN...

Page 274: ...d for the duration of the TALK TIME ECF programming has four data fields INCOMING Is the CO line to be answered by the system OUTGOING The CO line to be used by the system for the outgoing call SERVIC...

Page 275: ...he programmable value can be toggled either 0 or 9 UNS Conference Station users may leave two CO line connected parties in conference unsupervised That is the station user does not have to remain conn...

Page 276: ...S E ACTIVE CALL and HELD CALL fields are both set for 600 msec and the variable range for both is 50 2500 msec Ring ALT Position One station may be assigned as the alternate attendant position CO call...

Page 277: ...Preset Forward data fields CO P FWD TIME 6 10 16 22 30 40 sec DHS CO XX DEST 10 81 stations 82 89 Hunt VM Groups DHS E CO XXX DEST 100 195 stations 800 807 Hunt VM Groups CO XX VMID 000000 999999 Wai...

Page 278: ...same This option is provided when the application requires that ringing adhere to RS 478 ring cadence specifications Default The DHS DHS E defaults to Ring Scheme 1 Letter Type The displayed character...

Page 279: ...ammable range Attendant DHS 10 81 Attendant DHS E 100 195 Alternate Attendant One station may be assigned the Alternate Position This station will receive all CO ringing in over flow fashion from the...

Page 280: ...e range is 00 00 23 59 Nite Start The system may be set to automatically change the Service Mode from Day to Night Mode and back again The designated Nite Start time will switch the system into Night...

Page 281: ...aid as well as providing a user friendly prompt at display telephones while idle and during call processing If not programmed the display at Executive Key Telephones will display STATION Multiple depr...

Page 282: ...EXECUTIVE NOTIFY can be customized by the user during setup The remaining messages can be pre programmed here Default The DHS DHS E OUTGOING and EXECUTIVE NOTIFY messages are OUTGOING CALL OPERATOR CA...

Page 283: ...ine Copy is provided to assist in programming multiple CO lines with the same data Follow the displayed instructions to copy one CO line data field to another CO Line range DHS 1 12 DHS E 700 717 Stat...

Page 284: ...99999 Directory Dial FP3 The DHS system provides locations for up to 200 names each consisting of a maximum of 12 characters Directory Dial also enables users to program a name along with a speed dial...

Page 285: ...range is programmable from 110 300 600 1200 2400 4800 9600 19200 Hour Mode Selection The displayed hour format at Executive Key Telephones may be selected for 24 hour or 12 hour format Default The DHS...

Page 286: ...ration The modem is located at Station 199 on the system Calls must be transferred by the Attendant or at another station Restriction Configuration If the system is in the programming mode continue us...

Page 287: ...settings of associated CO Line Call Discrimination Digit Interval data fields are TABLE BIN 001 0 9 COS 0 Y COS 1 7 N Programmable Range Table Bins Range 001 100 Digits allowable 0000000000 9999999999...

Page 288: ...elephone member of the hunt group according to the order of programmed entry VOICE MAIL TYPE A Hunt Group assigned as type VM will integrate voice mail control digits for calls placed to the hunt grou...

Page 289: ...gits Digits are used only with the Voice Recorder feature The RECORD DGT digits are sent to the VM system after the voice mail box digits to skip the user s introduction and begin recording ICM SUFFIX...

Page 290: ...ammable range for the DHS DHS E Voice Mail Integration fields are listed below ICM PREFIX 0000 9999 XFR PREFIX 0000 9999 ICM PREFIX 0000 9999 ICM SUFFIX 00 99 XFR SUFFIX 00 99 DIS DGT 00000000 9999999...

Page 291: ...in the scroll list Default By default the DHS DHS E default settings of associated Numbering Plan data fields are listed below STATION 1 GROUP TYPE Hunt CO LINE 7 CO LINE GROUP 2 HUNT GROUP 8 Programm...

Page 292: ...eshooting The System troubleshooting procedures is a logical approach to fault identification analysis and correction The key system may generate symptoms of problems that actually occur outside of th...

Page 293: ......

Page 294: ...be applied to the telephone instrument underside in a small sample area to assure that the desired results are obtained before proceeding Problems such as system restarts from temporary AC power inte...

Page 295: ...Chapters 2 and 3 should be followed If the system was properly initialized proceed to step 2 2 Power down up and observe system recovery The system power should remain off for a least 5 seconds for th...

Page 296: ...ormal inspect repair or replace the station cable Shorted KSU MDF cable If the key telephone does not power up inspect repair or replace the 25 pair cable from the 3x8 Module to the MDF Once the 25 pa...

Page 297: ...ey telephone is not receiving clear 2B D signal from KSU test as follows Test cable with a known good keyset Check wiring cables and connectors Replace card Check AC voltage Table 7 4 Key Telephone ca...

Page 298: ...t is probably okay If ICM dial tone still cannot be heard replace key telephone Table 7 6 Speakerphone cannot be heard SYMPTOM DIAGNOSTIC AID CAUSE CORRECTIVE ACTION Other party cannot hear you on you...

Page 299: ...CO calls do other stations hear similar static noise If other stations hear static is it only on one CO line Which one If on several CO lines the Telco may have a wet cable Disconnect the CO line fro...

Page 300: ...elephones and restores the line to idle User error Auto Hold Allow may be enabled at a station that is unsure of the proper operation of this feature If so insure that inside users do not accidentally...

Page 301: ...days all system database programming may be lost and default database is loaded Loss of power will also affect other customer unique system programming along with all other key telephones feature but...

Page 302: ...er specific programming applications prior to actual system programming For several database fields some forms do not provide an entry area for all possible programming since the majority of installat...

Page 303: ......

Page 304: ...amming work sheets Table A 1 System Type DATA PARAMETER FORMAT CUSTOMER DATA DEFAULT System Type PBX KEY PBX Table A 2 System Application Numbering Plan DHS E only DATA PARAMETER FORMAT CUSTOMER DATA...

Page 305: ...4 5 6 7 8 9 10 11 12 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 Dialing Type Tone Pulse Empty Call Abandon Y N N CO Line Type CO PBX Open Empty 0 Loud Bell Y N 0 CO Line G...

Page 306: ...0 11 12 13 14 15 16 17 Day COS 0 7 0 Night COS 0 7 0 CO Line Assignment 1 Y N Y 2 Y N Y 3 Y N Y 4 Y N Y 5 Y N Y 6 Y N Y 7 Y N Y 8 Y N Y 9 Y N Y 10 Y N Y 11 Y N Y 12 Y N Y CO Line Receive Assignment 1...

Page 307: ...0 Both 2 3 4 5 6 7 8 9 10 11 12 Account Code Forced Y N N Station Group 1 8 1 Warning Tone Y N N Drop Time out Y N N Station Position 10 81 10 81 VM Port Y N N DSS Owner 10 81 none Table A 4 Station D...

Page 308: ...ON NUMBERS DEFAULT 100 101 102 103 104 105 106 107 Day COS 0 7 0 Night COS 0 7 0 CO Line Assignment 700 Y N Y 701 Y N Y 702 Y N Y 703 Y N Y 704 Y N Y 705 Y N Y 706 Y N Y 707 Y N Y 708 Y N Y 709 Y N Y...

Page 309: ...Y 702 Y N Y 703 Y N Y 704 Y N Y 705 Y N Y 706 Y N Y 707 Y N Y 708 Y N Y 709 Y N Y 710 Y N Y 711 Y N Y 712 Y N Y 713 Y N Y 714 Y N Y 715 Y N Y 716 Y N Y 717 Y N Y Table A 5 Station Data DHS E Continued...

Page 310: ...06 707 708 709 710 711 712 713 714 715 716 717 Account Code Forced Y N N Station Group 1 8 1 Warning Tone Y N N Drop Time out Y N N Station Position 100 195 100 195 VM Port Y N N DSS Owner 100 195 non...

Page 311: ...150 180 30 Pause Time 1 5 2 3 5 5 2 PBX Code 0 9 9 PBX Auto Pause 1 9 1 Dialing Ratio Tone Time 50 60 70 150 70 Dialing Ratio Inter Digit Time 50 60 70 150 70 VM Dialing Ratio Tone Time 60 90 120 150...

Page 312: ...00 9999 Empty DISA Line Y N N Day COS 0 7 0 Night COS 0 7 0 Service never day night always Never Talk Time 1 15 1 Table A 8 CO Line Attributes DATA FIELD RANGE CO LINE NUMBERS DEFAULT 1 2 3 4 5 6 7 8...

Page 313: ...None Outgoing 0 None DHS 1 12 DHS E 700 717 None Service never day night always Never Talk Time 1 15 1 Unsupervised Conference Time 1 15 1 Operator Code 0 9 0 Unsupervised Conference Y N Y Auto Busy R...

Page 314: ...ty 5 10 81 100 195 Empty 6 10 81 100 195 Empty 7 10 81 100 195 Empty 8 10 81 100 195 Empty 9 10 81 100 195 Empty 10 10 81 100 195 Empty 11 10 81 100 195 Empty 12 10 81 100 195 Empty 13 10 81 100 195 E...

Page 315: ...7 706 Y N N 8 707 Y N N 9 708 Y N N 10 709 Y N N 11 710 Y N N 12 711 Y N N 712 Y N N 713 Y N N 714 Y N N 715 Y N N 716 Y N N 717 Y N N Voice Mail ICM Prefix 0000 9999 P S Empty XFR Prefix Empty Recor...

Page 316: ...CRIMINATION Interval default shown FROM 10digitsmax TO 10digitsmax DAY ALLOWED COS NIGHT ALLOWED COS 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 001 0 9 Y N N N N N N N Y N N N N N N N 002 003 004 005 006 007 008...

Page 317: ...2 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 Table A 11 Restriction Data Continued CO CALL DESCRIMINATION Interval default shown FROM 10digitsmax TO 10digitsmax DAY ALLOWE...

Page 318: ...7 058 059 060 061 062 063 064 065 066 067 068 069 070 071 072 073 074 075 Table A 11 Restriction Data Continued CO CALL DESCRIMINATION Interval default shown FROM 10digitsmax TO 10digitsmax DAY ALLOWE...

Page 319: ...2 083 084 085 086 087 088 089 090 091 092 093 094 095 096 097 098 099 100 Table A 11 Restriction Data Continued CO CALL DESCRIMINATION Interval default shown FROM 10digitsmax TO 10digitsmax DAY ALLOWE...

Page 320: ...dant DHS 10 81 DHS E 100 195 10 100 Alternate DHS 10 81 DHS E 100 195 Empty System Alarm 1 00 00 23 59 Empty 2 00 00 23 59 Empty 3 00 00 23 59 Empty 4 00 00 23 59 Empty 5 00 00 23 59 Empty 6 00 00 23...

Page 321: ...0 15 105 xxxx x 0 9 0000 16 106 xxxx x 0 9 0000 17 107 xxxx x 0 9 0000 18 108 xxxx x 0 9 0000 19 109 xxxx x 0 9 0000 20 110 xxxx x 0 9 0000 21 111 xxxx x 0 9 0000 22 112 xxxx x 0 9 0000 23 113 xxxx x...

Page 322: ...9 109 7 Alphanumeric Empty 20 110 7 Alphanumeric Empty 21 111 7 Alphanumeric Empty 22 112 7 Alphanumeric Empty 23 113 7 Alphanumeric Empty 24 114 7 Alphanumeric Empty 25 115 7 Alphanumeric Empty 26 11...

Page 323: ...Alphanumeric On Vacation BGM Y N N Data Link For Future Use N A N A RMT X_rate PC 110 300 600 1200 2400 9600 Program Port BPS 4800 9600 19200 SMDRx_rate 110 300 600 1200 2400 9600 SMDR Port BPS 4800...

Page 324: ...1 41 61 81 22 42 62 82 23 43 63 83 24 44 64 84 25 45 65 85 26 46 66 86 27 47 67 87 28 48 68 88 29 49 69 89 30 50 70 90 31 51 71 91 32 52 72 92 33 53 73 93 34 54 74 94 35 55 75 95 36 56 76 96 37 57 77...

Page 325: ...052 077 003 028 053 078 004 029 054 079 005 030 055 080 006 031 056 081 007 032 057 082 008 033 058 083 009 034 059 084 010 035 060 085 011 036 061 086 012 037 062 087 013 038 063 088 014 039 064 089...

Page 326: ...B Part Numbers...

Page 327: ......

Page 328: ...Telephone SP7314 71 Dark Gray Enhanced Key Telephone SP7312 71 Dark Gray Basic Key Telephone SP7311 71 Off White Executive Key Telephone SP7314 08 Off White Enhanced Key Telephone SP7312 08 Off White...

Page 329: ...B 2...

Page 330: ...ministration 4 12 Alternate 6 30 Call Operator 5 6 Audible Signals 2 20 Authority Code 5 4 COS 4 14 Automatic Busy Redial 4 15 6 26 Automatic Line Selection 4 16 B back 4 2 6 1 Backboard 2 25 3 17 Bac...

Page 331: ...25 4 26 Calling Number Name SMDR 4 27 Port 6 19 Review Call Information 4 29 Unanswered Call Table 4 29 Wait 6 28 Camp On Busy CO Line 5 8 Busy Station 4 35 5 8 Central Processor Unit CPU 2 4 3 4 7 2...

Page 332: ...Programming 6 8 Resource Configuration 6 29 Restriction Configuration 6 37 Site Considerations 2 23 SMDR SMDA Output Device 2 44 Specifications 2 13 2 16 2 17 2 18 Station 2 39 2 40 6 13 System 2 1 2...

Page 333: ...Registration 2 19 Flash 4 53 5 10 SLT 6 23 Time 6 21 Flexible Line Assignment 4 58 Flexible Receive Assignment 4 59 Flexible Ring Assignment 4 59 Forced Tone Ringing 4 60 G General Conventions 4 1 4...

Page 334: ...quipment Optional 2 47 3 32 Meet Me 4 80 5 14 Password 6 31 6 32 Change 5 19 Pause 4 81 4 81 Time 6 22 PBX Auto Pause 6 22 Code 6 22 Compatibility 4 81 Flash 5 10 Power Supply 2 4 3 4 Privacy 4 84 ref...

Page 335: ...Alarm 5 18 Attendant 5 6 Authority Code 5 4 Call Back 5 4 Call Brokering 5 5 Call forward 5 5 Call Park 5 7 Call Pickup 5 7 Camp On 5 8 CO Line Access 5 8 DND 5 9 Feature Access 5 1 Flash 5 10 Hold 5...

Page 336: ...ology 2 1 Time 6 35 Type 6 13 Voice Mail 6 40 T Toll Fraud 1 3 Toll Override 6 19 Toll Restriction 4 94 COS 4 76 Transfer 4 95 5 20 Recall 4 86 Troubleshooting Button Programming 7 8 Central Processor...

Page 337: ...xx January 2000 Index...

Page 338: ...www vodavi com 2000 Vodavi Technology Inc Vodavi is a registered trademark of Vodavi Technology Inc SP7050 03...

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