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VideoIQ User Guide

16.

Web Access to Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Accessing the Camera via Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Viewing Live Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Recent Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Configuring Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Advanced Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Logging Off the Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

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Maintenance Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Testing the HTTPS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Upgrading the Camera Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Restarting the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Collecting Camera Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

A.

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

B.

View Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

C.

iCVR Config Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Accessing the Config Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Configuring an iCVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

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Summary of Contents for ICVR

Page 1: ...VideoIQ User Guide Release 3 0 ...

Page 2: ...grants You a nonexclusive license to use the accompanying software including any upgrades modified versions updates additions and copies of the software furnished to You during the term of the Agreement Software and all associated media printed materials and electronic documentation accompanying the Software Documentation In this Agreement the Software and Documentation are referred to as the Lice...

Page 3: ...assachusetts as to matters of state law without regard to conflicts of law provisions You hereby consent to the exclusive jurisdiction of the state and federal courts located in Boston Massachusetts to resolve any disputes arising under or in connection with this Agreement with venue in Boston Massachusetts 7 Restricted rights legend The Licensed Product is provided with RESTRICTED RIGHTS In the e...

Page 4: ...BE BOUND BY ITS TERMS YOU FURTHER AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND VIDEOIQ AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT ...

Page 5: ......

Page 6: ...ctions 10 Connecting the Encoder to a Camera 11 Connecting a PTZ Camera to the Encoder 11 4 Installing the Dome Camera 13 Dome Camera Connections 14 Installing the Dome Camera 15 Selecting the Best Camera Preset 18 Adjusting and Focusing the Camera 19 5 Installing and Uninstalling View 22 System Requirements 22 Installing the View Software 22 Uninstalling View 25 6 Using the View Interface 27 Runn...

Page 7: ...ware 57 Upgrading Multiple iCVRs 58 Saving Camera Settings to Backup 59 Restoring Camera Settings from Backup 60 Restoring Camera Settings to Default Values 60 Using the Force Login 61 Reviewing User Connections 61 Configuring Camera Settings 62 Configuring Basic Network Settings 63 Configuring Advanced Network Settings 64 Configuring HD Video Settings 65 Configuring D1 Basic Video Settings 66 Con...

Page 8: ...Copying Alarm Events 108 Burning Alarm Event Files to CD 108 Emailing Alarm Events 109 Playing an Alarm Event 109 13 Search 112 Building a Video Search 112 Searching for a Specific Object Appearance Search 114 14 Rules 117 Configuring Detection Rules and Actions 118 Adding a Region of Interest 124 Configuring a Line of Interest 126 Configuring an Object of Interest 128 Renaming an ROI or LOI 129 A...

Page 9: ...40 Configuring Network Settings 142 Advanced Tasks 143 Logging Off the Camera 143 17 Maintenance Window 144 Testing the HTTPS Connection 144 Upgrading the Camera Firmware 145 Restarting the Camera 145 Collecting Camera Logs 146 A Frequently Asked Questions 153 B View Error Messages 155 C iCVR Config Tool 156 Accessing the Config Tool 156 Configuring an iCVR 156 ...

Page 10: ...ify you when someone breaches user defined rules About This Guide The VideoIQ User Guide is designed to help you Install an iCVR camera Attach a camera to the Encoder Install and configure the VideoIQ View software Requesting Technical Support If you have any problems installing or configuring your VideoIQ hardware or software review the User Guide If you re unable to resolve your problem please c...

Page 11: ...tallation time Power connection PoE is the preferred method for powering the iCVR 12VDC or 24VAC power options are also available Power consumption is typically 8W maximum 12 9W Ensure an adequate cable and power source are available at the installation point Lens selection Lenses should be selected and adjusted so that the objects to be detected are visible for at least 4 5 seconds and are taller...

Page 12: ...tically For the View software to find the iCVR your workstation must be configured for automatic IP addressing DHCP In this mode it will also get an IP address in the same subnet 1 Open Network Connections in the Control Panel on your PC 2 Right click the icon for your local area network connection and select Properties 3 Click Internet Protocol then click Properties ...

Page 13: ...omatically acquire the following IP Address 169 254 238 51 Subnet Mask 255 255 0 0 This is the same subnet that Windows defaults to when it cannot find a DHCP server Therefore both devices default to the same network and will be able to communicate Configuring Port Forwarding Software ports are numbered connections that a computer uses to sort types of network traffic For security reasons only com...

Page 14: ... An object needs to appear unblocked for several frames in order for its classification to be accurate When the iCVR is used outdoors it is acceptable for an object to be blocked during some part of the time that it s in the field of view but a full view of the object is necessary for a good fraction of that time When the iCVR is configured for indoor analytics it can detect the head and shoulders...

Page 15: ... degrees off horizontal Reflected light The iCVR should be positioned so that light sources including the sun don t shine directly into the lens Indirect light sources should also be carefully considered While the iCVR uses an ultra wide dynamic range imager optical imperfections in the enclosure or the lens might temporarily blind it ...

Page 16: ...2 Installing the iCVR Camera This chapter describes iCVR Camera Connections Installing Your iCVR Selecting the Best Camera Preset Focusing Your Camera iCVR Camera Connections ...

Page 17: ...een Display Controls Allows you to navigate the on screen menu of the iCVR with the Up Down Left Right Select buttons You must hold the Select button for the on screen menu to display SD Memory Slot Used only with the diskless iCVR for optional video storage Audio Connector Output port that allows you to connect a speaker and stream audio Soft Reset Button Allows you to reboot the camera Factory R...

Page 18: ...ing you need to change You can access these options through the on screen display 1 Turn on the on screen display by holding down the Select button on the back of the camera for five seconds The cursor should be positioned on the PRESETS option 2 Use the right arrow button on the back of the camera to select one of the following options UNIVERSAL This is the default setting and is ideal for mixed ...

Page 19: ...using the camera to assure proper focus at night The iCVR comes equipped with an easy way of doing this a Turn on the on screen display menu see above b Press the down button to scroll to IRIS TYPE and verify that it is set for AUTO c Press the down button to scroll to D N LENS FOCUS d Press the right arrow button until NIGHT FOCUS is selected This opens the iris fully to simulate nighttime e Focu...

Page 20: ...h the diskless iCVR for optional video storage Audio Connector Output port that allows you to connect a speaker and stream audio Reset Button Allows you to reboot the camera Factory Restore Button When used in conjunction with the soft reset button returns the camera to its default settings and clears all stored settings and video USB Connector Used for iCVR image upgrades when upgrade doesn t tak...

Page 21: ...s lost Connecting a PTZ Camera to the Encoder When connecting a PTZ camera to the Encoder you will need the coaxial and Ethernet cables listed above as well as a Two wire cable for a half duplex PTZ or Four wire cable for a full duplex PTZ 1 Follow steps 1 3 above 2 For a full duplex camera connect the four wire cable to the serial connector on the back panel of the Encoder and to the PTZ camera T...

Page 22: ...o the T and T slots 3 For a half duplex camera connect the R and R cables from the camera to the T and T slots on the Encoder Once the camera has been connected to the Encoder see Configuring Encoder Settings on page 43 to use the View software features Note The Encoder supports only Pelco P and Pelco D PTZ cameras ...

Page 23: ...4 Installing a Dome Camera This chapter describes Dome Camera Connections Installing a Dome Camera Selecting the Best Camera Preset Adjusting and Focusing the Camera ...

Page 24: ...tion cable that allows you to connect a microphone and use the Talk button on the Alarm screen to stream audio Line Out Connector Connection cable that allows you to connect a speaker Ethernet Port Used for network communications and can also be used to power the iCVR PoE Power Connector Connection for 12V DC or 24V AC power connectors included Alarm I O Connector Provides connection for 2 alarm i...

Page 25: ... holes using the drill guide marks 3 Align the holes in the back of the mount base with the holes on the wall 4 Use the enclosed screws to attach the mount base to the wall 5 Thread the cables into the mount base 6 Align the spring loaded fasteners on the back of the camera with the keyholes on the mount 7 Turn the camera clockwise until it locks in place 8 Point and focus the lens using the steps...

Page 26: ...e ceiling hole and tighten the support screws highlighted 3 Thread the cables through the mounting plate 4 Align the spring loaded fasteners on the back of the camera with the keyholes on the mounting plate 5 Turn the camera clockwise until it locks in place 6 Point and focus the lens using the steps below 7 Place the trim ring over the dome of the camera aligning the locking tabs with the slots o...

Page 27: ...ate 3 Place the camera inside the pendant running the camera cables through the opening at the top of the pendant 4 Align the arrow on the front of the camera dome with the arrow on the rim of the pendant 5 Turn the camera clockwise until it locks in place 6 Screw the pendant into the arm of the mount plate 7 Tighten the set screws on the front of the arm 8 Point and focus the lens using the steps...

Page 28: ...extension tube then screw the tube into the mount plate 3 Place the camera inside the pendant running the camera cables through the opening at the top of the pendant 4 Align the arrow on the front of the camera dome with the arrow on the rim of the pendant 5 Turn the camera clockwise until it locks in place 6 Screw the pendant into the extension tube 7 Point and focus the lens using the steps belo...

Page 29: ...positioned on the PRESETS option 2 Use the right arrow button on the back of the camera to select one of the following options UNIVERSAL This is the default setting and is ideal for mixed environments such as indoors with nearby windows INDOOR For indoors with incandescent or high energy lighting FLUORESCENT For indoors with fluorescent lighting OUTDOOR For all outdoor applications 3 Press the dow...

Page 30: ...crew B on either side of the gimbal assembly tilt the lens to the desired position B then tighten the set screws 4 If the image is inverted or not completely aligned adjust the horizontal rotation ring C 5 Zoom to the desired field of view by loosening the outermost set screw on the lens adjusting the zoom then tightening the set screw 6 Focus the lens by loosening the screw on the focus ring adju...

Page 31: ...Installing a Dome Camera 21 While adjusting the focus and zoom hold the spare dome over the lens to simulate conditions when the dome has been installed 7 Replace the dome cover and tighten the screws ...

Page 32: ...h Service Pack 1 Core 2 Duo 2 0 GHz processor or better At least 2 GB of RAM A network connection between your PC and the cameras you want to access 10 GB of disk space for clip downloads PC monitor with a minimum of 900 pixels vertical display resolution Installing the View Software 1 Insert the VideoIQ View installation disk in the CD drive of your computer Note When installing View you must be ...

Page 33: ... If the installer does not automatically start your auto play feature may be disabled Access the installation CD directly and double click the VideoIQViewInstaller application icon 3 The VideoIQ View installer reviews the software installed on your computer to determine its installation requirements ...

Page 34: ...iles directory of your computer by default If you want it installed in a different directory click the Browse button and navigate to the new location Note View must be installed on a local drive not on a network drive 6 The installer automatically installs the View software and the supporting software required to run the View application If none of the supporting software is installed on your PC i...

Page 35: ...hen the View Setup window indicates your software has been installed Uninstalling View If you want to uninstall the View software 1 On your computer go to Start Control Panel Add or Remove Programs 2 Scroll to VideoIQ View and click Remove ...

Page 36: ...Installing and Uninstalling View 26 3 You will be asked to confirm that you want View removed 4 The uninstaller removes the View software from your computer ...

Page 37: ... icon on your computer desktop To run View 1 Double click the VideoIQ View icon 2 When the Log In dialog opens enter your username in the User Name field 3 Enter your password in the Password field If this is the first time you re logging in use supervisor for the username and supervisor for the password Once you ve logged in change the password for this default account See Chapter 7 User Accounts...

Page 38: ... in Chapter 8 Configuring View Preferences Change Password Opens the Change Password dialog box allowing you to modify the password associated with a user The Change Password dialog is described in Chapter 7 User Accounts User Management Opens the User Manager dialog box which displays your list of users allows you to add a user or edit user information modify user permissions and copy user accoun...

Page 39: ...ormation for your View software by selecting Help from the VideoIQ menu The application version number displays Exiting the View Application To exit the View application choose Exit from the VideoIQ menu Note Closing the View application has no impact on the iCVRs running on your network ...

Page 40: ...supervisor level permission should change the default password for both user accounts The default login credentials for these two users are supervisor supervisor operator operator Note The default supervisor account should not be used for day to day activities Users with supervisor level accounts should have their own username and password so that history logs will identify who made changes to the...

Page 41: ...ialog displays select the cameras where you to want to change the password 3 Enter the old and new passwords The password must be a minimum of 4 characters can include both numbers and letters and is case sensitive 4 Confirm the new password 5 Click OK ...

Page 42: ... VideoIQ button in the toolbar and select User Management 2 When the Verify Your Credentials dialog box displays enter your Password and click OK If you have different logins on different cameras the dialog box will display a username and password field for each camera ...

Page 43: ...r users 4 Select a camera from the Eligible Cameras list 5 Select a user from the Camera Users field 6 Click Edit User 7 Enter the old and new passwords for the user The password must be a minimum of 4 characters can include both numbers and letters and is case sensitive 8 Click OK Adding a User Account You can add an unlimited number of user accounts to a camera ...

Page 44: ...ts 34 1 Click the VideoIQ button in the toolbar and select User Management 2 When the Verify Your Credentials dialog box displays enter your Password and click OK 3 Select the cameras where you want to add a user ...

Page 45: ...ence and does not display in the View application 8 Enter a password for the user The password must be a minimum of 4 characters can include both numbers and letters and is case sensitive 9 Retype the password in the Confirm Password field 10 Click OK Note Once you have assigned a username to a user it cannot be changed If you need to make a change the username you will need to delete the user the...

Page 46: ...from one camera and distribute them to other cameras 1 Click the VideoIQ button and choose User Management 2 When the Verify Your Credentials dialog box displays enter your Password and click OK 3 When the User Management window appears select the camera you want to copy accounts from then click the Copy User Accounts button ...

Page 47: ...rs Copies only the usernames and passwords of users stored on the destination camera Copy Permissions Copies only the permissions stored on the source camera Copy All Copies both the users and permissions stored on the source camera 5 Click Done Editing a User Account Once you have created a user account you can easily edit it 1 Click the VideoIQ button and select User Management ...

Page 48: ...word and click OK 3 The User Management dialog box displays 4 Select a user and click the Edit User button 5 Make changes to the User Type Full name or Password fields 6 Click OK Deleting a User Account You can permanently delete any user account except for the original Supervisor account ...

Page 49: ...VideoIQ button and select User Management 2 When the Verify Your Credentials dialog box displays enter your Password and click OK 3 When the User Management box displays select the user you would like to delete 4 Click the Remove button ...

Page 50: ...ng User Permissions Users with supervisor level permissions can change the permissions that Operators have to perform specific functions in View Note When you make a change to the Operator Permissions it applies to all users on the selected camera s with the Operator role 1 Click the VideoIQ button and select User Management ...

Page 51: ...1 2 When the Verify Your Credentials dialog box displays enter your Password and click OK 3 When the User Management box displays select the camera whose permissions you want to edit then click the Edit Permissions button ...

Page 52: ...bled Read camera settings Allows the user to read but not modify all camera settings Modify camera settings Allows the user to configure all camera settings Camera Control update firmware reboot Allow the user to update the firmware on a camera and to reboot a camera Create delete camera groups rename and move cameras and groups Allows the user to create and delete camera groups rename a group and...

Page 53: ... describes Configuring View Preferences Configuring View Preferences You can configure the alarm sounds storage and video settings on all cameras under the Preferences menu To access these settings click the VideoIQ button and choose Preferences ...

Page 54: ...to indicate if you want to show calibration status and to enable live pop up alarms and multi monitor support Alarm Sounds On the Alarms tab you can choose to have your PC play sound when a rule is violated By default this setting is turned off to enable it check Play Sound To change the sound file 1 Highlight the alarm activity 2 Click the Browse button 3 Select a new sound file click Open 4 Clic...

Page 55: ...the Storage tab to specify if you want video clips stored on your PC deleted based on the age of the clip or when a predetermined amount of storage has been used This will not affect the storage of videos in your iCVR You can also use this tab to configure the number of alarms you want displayed on the Alarms page The maximum number of alarms that can be displayed is 10 000 ...

Page 56: ...g Firmware Upgrading Multiple iCVRs Saving Camera Settings to Backup Restoring Camera Settings from Backup Restoring Camera Settings to Default Values Configuring Basic N Settings Configuring Advanced Network Settings Configuring Video Settings Configuring Audio Input and Output Configuring Encoder Settings Configuring PTZ Settings Configuring Input Output Settings Configuring Storage and Compress...

Page 57: ...icon is overlayed with the triangle icon it indicates the version of View installed is incompatible with the camera and should be upgraded Camera is online but has the maximum number of 3 connections Camera cannot accept more connections Incorrect login The firmware on the camera is obsolete A rule violation has occurred Encoder signal loss System alarm Camera is not functioning at full capacity b...

Page 58: ...a If View does not automatically discover your camera you will need to add it manually 1 Click the Add Camera button in the Camera Shortcut toolbar 2 Enter the IP address or network name of the camera Camera Icon Description The Create New Group button lets you add a camera group to your camera tree The Configure Camera Settings button allows you to configure network and port Encoder storage and c...

Page 59: ...transfers The advantage of this streaming method is that it uses one port for Web browsing to the camera Video streaming Audio streaming When you use this streaming protocol separate ports for RTSP and Audio are no longer required When using port mapping on a router with an externally accessible IP address click the Use Custom Ports checkbox and enter the port numbers in the Control Port HTTP S Po...

Page 60: ...le PC s running View you can export the camera tree from one instance of View and import it into subsequent instances of View Exporting the camera tree exports the cameras and or camera groups and all camera connection information to a file To export the camera tree 1 At the top of the camera tree right click on VideoIQ HTTP Port File transfer and web access to the camera take place through this p...

Page 61: ...mera Tree 3 The Save As dialog box appears Navigate to the location on your PC or network where the file will be saved and click Save 4 The Exporting Camera Tree status bar appears When the export finishes the status bar closes automatically ...

Page 62: ... as an xml file that can be imported into View To import camera tree settings 1 At the top of the camera tree right click on VideoIQ and select Import Camera Tree 2 The Open dialog box appears Select the xml file you exported using the steps above and click Open ...

Page 63: ...with the import 4 The Importing Camera Tree status bar appears The status bar disappears once the import process is complete Once the camera tree has been imported the cameras will automatically try to reconnect If connection cannot be established a warning message displays in View Renaming a Camera To rename a camera 1 Right click a camera and choose Rename ...

Page 64: ...name for the camera Renaming a camera changes the name for all users logged into View Creating a Camera Group You can create camera groups to organize your cameras or to apply the same configuration to all cameras in the group To create a camera group 1 Click VideoIQ in the camera tree ...

Page 65: ...the camera group folder The camera group displays to all users logged into View Note A camera can belong to only one camera group Deleting a Camera Group Deleting a camera group removes only the group folder and does not delete the cameras from the camera tree To delete a group 1 Highlight the group you would like to delete 2 Right click on the group and choose Delete Displaying Camera Information...

Page 66: ...on and user list for the selected camera 2 Click Close when you are finished Deleting a Camera From the Camera List To delete a camera from the camera list 1 Select the camera Alternatively you can right click on the camera and choose Delete 2 Confirm the deletion Once you ve deleted a camera it won t be available again until you add it or it s auto discovered ...

Page 67: ...anced users If you need assistance while performing an upgrade please contact VideoIQ Technical Support 1 Contact VideoIQ Technical Support for the link to the download location of the file needed for upgrading the camera firmware 2 When the Configure Camera window opens click Firmware The Firmware Settings window displays 3 Click the Upgrade Firmware button 4 Confirm that you want to upgrade the ...

Page 68: ...wse button to navigate to the directory where the upgrade file is stored on your local computer 7 Click the Upgrade Now button Upgrading Multiple iCVRs You can upgrade multiple iCVRs simultaneously when they are in a camera group 1 Right click on the camera group and select Advanced ...

Page 69: ...ave your camera settings 1 Select a camera from the camera tree and click the Camera Settings button 2 When the Configure Camera window appears click the Save to Backup button at the bottom of the screen 3 When the Save As window appears specify the destination directory and name for the backup file By default camera settings files are saved in the C VideoIQ data Config directory with a settings f...

Page 70: ...ndow appears navigate to the source directory and select the backup file you want to use By default camera settings files are saved in the C VideoIQ data Config directory with a settings file suffix 4 Click Open Note Restoring camera settings will cause the camera to automatically reboot It will be disconnected while rebooting Restoring Camera Settings to Default Values To restore camera settings ...

Page 71: ...been reached on a camera a supervisor can login with Force Login and disconnect one or more users 1 Right click on the camera in the camera tree and choose Force Login 2 The Current User Connections dialog displays listing the users currently logged into the camera 3 Check the box next to user s you want to disconnect and click Terminate Connection Reviewing User Connections The Review User Connec...

Page 72: ...ers currently logged into the camera To disconnect one or more users check the box next to the name s then click the Terminate Connections button Configuring Camera Settings To configure camera settings select the camera or group from the list and click the Camera Settings button in the toolbar Alternatively you can right click on the camera and choose Camera Settings ...

Page 73: ...and specify the IP address subnet mask and default router for the camera 3 Specify how the camera should acquire its domain name system DNS server information If you want the camera to acquire the addresses for its DNS servers automatically click Obtain an IP address automatically If you want to specify addresses of your DNS servers manually click Use the following DNS server address and specify t...

Page 74: ...ames and passwords in the clear via an unencrypted connection Digest Username and password are hashed prior to being sent across the unencrypted connection 7 Click OK Configuring Advanced Network Settings The Advanced Network Settings window lets you control what IP addresses can communicate with a camera To filter addresses 1 When the Configure Camera window opens click Network 2 Click the Advanc...

Page 75: ...posure checkbox to enable automatic exposure on the camera Use the Enhance Compensation selector to enhance bright or dark areas of the scene 5 The Day Night settings activate an IR cut filter that is in front of the sensor to remove the IR during daytime operation for correct colorimetry Auto The IR cut filter is automatically enabled In during daytime and Out at night for maximum sensitivity Day...

Page 76: ... Balance drop down menu to select a setting for displaying color depending on lighting conditions Use the Reset Video button in the lower right hand corner of the page to return all settings to their default value Configuring D1 Basic Video Settings 1 When the Configure Camera window opens click Video If you re using an Encoder you will not see this button 2 Use the Preset drop down menu to choose...

Page 77: ... title to the video window Enter the desired text in the Title text field and use the Title location drop down menu to indicate where on the window the title should display Note The location of the title text should not block areas where the camera is expected to detect objects 5 Pixim Firmware version This field is used for VideoIQ technical support troubleshooting only ...

Page 78: ...ct a pre determined gain level for the video picture Manual Gain Control Use the slider to specify more or less camera output for a fixed light environment Auto Iris Type Manual Used for manual iris lenses or to keep the iris fully open DC Allows the sensor to automatically open or close the iris to compensate for the change in lighting conditions Auto Iris DC Gain Adjusts the iris control gain wh...

Page 79: ... your video picture The Day Night Threshold Setup settings are for initiating when the change over from day to night and back again occurs Out Determines when the light level is low enough to move the camera out of night mode In Determines when the light level is high enough to move the camera into night mode Night time Parameters These settings allow you to adjust the brightness and grayscale qua...

Page 80: ...cord or listen to live audio at the camera an amplified speaker must be connected to the audio jack A Y cable is required to use of both audio in and audio out Note To capture audio on any alarm event you must check the Record audio box on the Actions tab of a rule Configuring Input 1 Check the Enable audio input box 2 Read and accept the privacy warning ...

Page 81: ...he web access Alarm I O toolbar Configuring Encoder Settings If you ve attached an analog or PTZ camera to an Encoder you will need to configure additional settings for the camera 1 When the Configure Camera window displays click the Encoder button 2 If you connected a PTZ camera to the Encoder check the PTZ box Complete steps 3 and 4 then proceed to the PTZ Settings tab 3 Select Color B W or Day ...

Page 82: ...o Configure the on screen camera menu Focus the camera Set the camera Home position Control the pan tilt zoom function of the camera Note If you connected a non Pelco P or Pelco D protocol camera to the Encoder some of these feature may not be available to you without performing additional steps outlined in your camera manual To configure a PTZ camera that is Pelco P or D compatible 1 Click the En...

Page 83: ...te Analytics operates only when the camera is in the Home position Once the camera has left this position it will continuously record but analytics will not be active 1 To set or change the Home position use the directional arrows or click your cursor in the live video window to move the position of the camera then click the Set Home Position button On some cameras clicking the Set Home Position b...

Page 84: ...indow which is indicated by the red plus sign By using the Plus and Minus icons in the live video window you can control the zoom function of the camera Move the cursor over the window to enable the Home Zoom Focus In Focus Out and Iris Open Iris Closed buttons Focusing the Camera The Focus In Focus Out buttons located on the live video window allow you to adjust the focus of the camera Configurin...

Page 85: ...rs in the Name field then click Apply The changed label name displays in the Alarm I O toolbar on the camera web page 3 Use the Alarm Output options button to specify if you want the alarm output of the iCVR to be Normally Open or Normally Closed a Use the Following button to specify if you want the output device to be triggered for the duration of the rule violation b Use Momentary to specify if ...

Page 86: ...ng Storage and Compression Settings The Storage and Compression Settings window lets you configure the picture quality video storage and compression level of your video 1 When the Configure Camera window opens click Storage Compression ...

Page 87: ...ding files first Note After months of usage this could result in only 1 days worth of continuous recordings and the rest of the disk will retain alarm files If you select Delete any files based on age this will delete the oldest files first 5 Use the Estimated average alarm activity option buttons to specify the expected number of alarms This is used to estimate the number of days that video will ...

Page 88: ...ime button If you want to use DHCP to select a NTP server check the Obtain NTP Server via DHCP check box If you want to specify a NTP server for the camera uncheck the Obtain NTP Server via DHCP box and enter the IP address or DNS name of the NTP server in the NTP Server address field 4 When an NTP server is not available click the Set Date and Time manually button and use the Date and Time contro...

Page 89: ...ially obscured Indoor mode does not support vehicle detection When you select Outdoor all objects are detected 2 Choose to turn Noise Filtering On or Off 3 Auto Calibration On The camera automatically calibrates Off If no humans are expected to be in the camera s field of view or humans and vehicles move on multiple surfaces separated in height turn off auto calibration Note When auto calibration ...

Page 90: ... Add button to enter the name and email address of the person receiving alerts You can enter up to seven email addresses per camera a Send System Alerts Sends an email when systems alerts such as scene changes or a camera reboot occur b Send Rule Violations Sends an email when a rule violation occurs c Cell Phone Sends a text only message to the recipient s cell phone 4 Fill in the Message Headers...

Page 91: ...iguring these settings for GMail From johndoe gmail com Server smtp gmail com Port 587 Username johndoe gmail com Password Password Once you ve finished configuring the email settings use the Test button to verify the settings work If the settings are correct you will receive a test email message Note To complete the setup you must enable Send email notification on the Actions tab for the rule you...

Page 92: ...multiple ftp servers set up in View each with the Enable box checked alarms clips will be sent to each server 3 To organize servers in the Event Servers field enter a Name 4 Enter the address of the server in the URL field You can enter a full directory path to store all alarm clips in a specific directory 5 Enter the User name and Password used to login into the server 6 Click the Test button If ...

Page 93: ... a Name 4 Enter the address of the server in the URL field You can enter a directory path to direct all post requests to this full URL 5 Enter the User name and Password used to login into the server 6 Click the Test button If the fields are configured correctly a file will be posted to your server 7 To receive alarm clips in addition to alarm data check Send alarm clips 8 Click Done then click Ap...

Page 94: ... the Full Screen button in the upper right corner of the window Cameras can be rearranged by dragging each window into a different position in the display area You may view video in 1 large 4 medium sized or up to 16 small windows at the same time Note When displaying live video in medium or small windows the lower quality stream is used conserving overall bandwidth While viewing video bounding bo...

Page 95: ...e toolbar and select Preferences 3 When the Preferences dialog box displays ensure that the Enable Extended Live Video View box is checked then click OK 4 Select the Extended Live View button from the View toolbar The Extended Live Video View window displays If you re opening the Extended Live Video window for the first time it will display in front of the main View window You can move it by click...

Page 96: ...th the main View window and on the Extended Live Video window The cameras on the Extended Live Video show in the camera tree and alarm event panel of the main View window If you minimize the Extended Live Video window you can restore it by clicking the Extended Live View button in the View toolbar When you use the zoom controls or IQTrack feature with a camera window displaying on the Extended Liv...

Page 97: ... an easy way to see the most recent alarms To enable the live alarm pop up window 1 Click the VideoIQ button in the toolbar and select Preferences 2 When the Preferences dialog box displays ensure that the When an alarm occurs on a camera pop up a live video of the camera box is checked 3 Determine if you want to use high quality video for the pop up alarms 4 Determine if you want alarm windows al...

Page 98: ...ou can move the window by clicking the title bar and dragging the window to a new location The zoom buttons and IQTrack functionality are available on the live alarm pop up window Depending on the camera s settings you may also see the Listen Talk or Output buttons Pin When an alarm window is pinned it will remain open until it s unpinned If an alarm occurs on a different camera the alarm window d...

Page 99: ...s format When you have the Alarming Cameras view selected the panel displays windows from up to four cameras As each new alarm displays in the pop up window the alarm window from the previous camera is moved to the alarm event panel The oldest window is removed from the panel when the four camera limit is reached When a camera displaying in the panel has an active alarm the window is outlined in r...

Page 100: ...el control on your mouse Zoom out by pressing and holding the Zoom Out control Return the camera to its original magnification by clicking the Home button When the camera is in zoom mode you can change the focus of the video displaying in the camera window by clicking and dragging the image in the window To do this 1 Move your cursor over the camera window The cursor changes to an open hand 2 Clic...

Page 101: ...p rectangle that corresponds to the zoom area in the camera window While clicking and dragging the crop rectangle within the Full Scene window the view within the zoomed camera window changes to correspond to the position of the rectangle When a camera is not in zoom mode the Full Scene window displays the same video that shows in the live window including any bounding boxes To close the Full Scen...

Page 102: ...ld of view To configure which objects will be monitored 1 Right click on the camera window and select Configure IQTrack 2 When the dialog box displays select the objects to monitor 3 Click OK To start monitoring an object 1 Click the IQTrack icon in the camera window A green circle with a white check mark will display over the icon to indicate the tracking feature has been ...

Page 103: ...object moves into the camera s field of view all objects will be tracked until you select a specific target to track To select a specific target to track Select the object in the camera window by moving your cursor towards the object until the bounding box turns orange then click your mouse You can also select the object in the Full Scene window by clicking within the bounding box that appears aro...

Page 104: ...ured and a microphone is attached to a camera use the speaker icon to listen to sound The icon displays with a red X when audio is muted The icon displays without the red X when audio is on See Chapter 9 Administering Cameras for information on configuring audio input ...

Page 105: ...own menu selections to change the display method and time period of the events shown In Timeline view alarms are displayed graphically Hover your mouse over the alarm event for an explanation of the event or use the table below Alarm Icon Description A yellow alarm dot indicates a single rule violation A red alarm square indicates multiple alarm events A blue alarm dot indicates a system event A t...

Page 106: ...or that period In List view alarms are displayed in a traditional monitoring format Double click a selection in the list to display the video clip for that time period In Alarming Cameras view alarms are displayed in small video windows Clicking the Large window button adds the video to the pop up alarm window Note The Live Alarm button must be enabled for this option to show in the View drop down...

Page 107: ... on the Alarms screen There are two default alarm settings that Generate an alarm as soon a person vehicle or boat enters the field of view or when a sudden scene change is detected Record alarm events at high quality while recording everything continuously at lower quality Send the alarm data with a video clip of the event to any View software logged into that iCVR Sorting Alarm List Sort alarm e...

Page 108: ...camera group 2 Select the time period from the drop down menu 3 Click Refresh Alarms Depending on the number of alarms that need to be retrieved this can take several minutes 4 View the progress bar to track the status of the refresh 5 To cancel a refresh click the Cancel button Viewing Alarm Events Click the Alarms button on the left to display the Alarms screen To view alarm events for a single ...

Page 109: ...ll stream the recorded alarm video directly from the camera As the event plays you can use your cursor to move the trackball to any point on the timeline Video will begin playing from the point you select Audio Input and Output When there is an audio speaker attached to the iCVR and a microphone attached to your PC click the Talk button to respond immediately to a security breach The audio output ...

Page 110: ...utton in the upper right hand corner of the screen or the Esc button on your keyboard Refreshing an Object of Interest When you create a rule using the Monitored objects missing or blocked activity it must be reactivated each time an alarm is triggered for the object monitored Click the Refresh Object of Interest button to refresh the rule activity and allow the video analytics to re learn the obj...

Page 111: ...from a red box to a green checked box To acknowledge an alarm double click on the entry in the alarm list When the Alarm Review Panel opens click the Acknowledge button When two or more operators are logged into the same camera and an alarm occurs as soon as one operator acknowledges the alarm it will show as a green box for all other operators To add a comment to an acknowledged alarm event click...

Page 112: ... directory where you want to save your clips 4 Click Save Repeat these steps for each clip you want to save Saved clips can be viewed with Windows Media Player To view the colored bounding boxes download the VideoIQ Media Components plug in from the VideoIQ support website Emailing Alarm Clips You can send alarm event clips as email attachments 1 Open your email program 2 Select an alarm event fro...

Page 113: ...be viewed with Windows Media Player by double clicking on the attachment If the recipient doesn t have Windows Media player installed the clip can be viewed with an MP4 player such as VideoLAN Client VLC or Quicktime The colored bounding boxes will not display in the alarm clip Exporting Full Alarm Events High quality video of full alarm events can be exported and played outside of View 1 Select t...

Page 114: ...Track the status of the export by viewing the progress bar on the Export button After the export is completed the files will show on the Export page See Chapter 12 Exporting for information on copying burning or emailing files ...

Page 115: ...f full alarm events can be exported and played outside of View Once exported the files can be copied locally burned to a CD or emailed as an attachment The files are bundled with their own viewer Exporting Full Alarm Events 1 On the Alarm page select the alarm event from the list and click the Review button Alternatively you can double click on the event 2 Click the Export Full Alarm Event button ...

Page 116: ...y track the status of the export by viewing the progress bar on the Export button After the export is completed the files will show on the Export page 4 Repeat steps 1 3 for all alarm events you want to export 5 Once you have exported all alarm events required click the Export icon to go to the Export page ...

Page 117: ...ow you can copy the collection of alarm events files to a directory on your computer burn the files to a CD or email the collection of alarm events as an attachment 3 To clear the list click the Clear All button The VideoIQ plug in for Windows Media Player is included in the directory that you choose When emailing files directions for obtaining the plug in are included in the email ...

Page 118: ...the Export page have now been copied to your storage folder Burning Alarm Event Files to CD 1 Click the Copy To button The copy to folder dialog box appears 2 Use the Browse button to navigate to the CD drive location ie D 3 Click OK 4 Click OK again All files stored on the Export page are now ready to be burned to a CD Note When you burn exported files to a CD you must include all files in your s...

Page 119: ...the To field 5 Click Send The email recipient should follow the instructions in the email for viewing the video Note Before sending large attachments check with your company and the email recipient to verify the company policy for email attachment size limits Playing an Alarm Event 1 Open the directory on your computer or CD where the copied files are stored 2 Click on the Exported Items icon ...

Page 120: ...VideoIQ User Guide 110 The Exported Items Viewer Displays Double click on a row to view the video in the Video Player ...

Page 121: ...Exporting 111 3 If you don t have the plug in to play the video you can download it from the VideoIQ support site ...

Page 122: ...p down menu to select the type of recorded video you want to search Rule Violations Searches only high quality video that was recorded as a result of a defined rule being violated All Video Searches only low quality video that was recorded continuously Archived Rule Violations Searches only high quality video that was archived from the iCVRs and was recorded as a result of a rule violation All Arc...

Page 123: ...he Clear button Select the Clear All button to remove all search criteria from the summary 4 The Time tab is used to specify the time period to search You can search video from the last n hours or days or you can specify a start and end date time for the search by choosing Select time period from the drop down menu ...

Page 124: ... This selection returns clips when the alarm input state was off Do Not Care This selection does not include the state of the alarm input in the search filter 7 When doing an All Video search use the Scene Change buttons to indicate if you want clips returned where there is a sudden scene change 8 Click the Start Search button 9 The Search results area displays a thumbnail view or a list view of a...

Page 125: ...to search for video clips that contain that object or items that look like that object 5 The Search window will display the thumbnails of clips that potentially include the object you want The header for each thumbnail includes a confidence ranking that indicates how closely an object in the clip matches the object you want The clips are displayed with the highest confidence matching showing ...

Page 126: ... objects that you search for show on the Appearance tab If you delete an object from the Search Summary field you can add it again from the Appearance tab by clicking the object you want to add then clicking the Add button ...

Page 127: ...oats are detected entering the full field of view The camera detects a sudden scene change The areas of a scene where activity is detected are known as Regions of Interest ROI Lines of Interest LOI are used to detect when people vehicles or boats or suspicious objects cross a specified line You can also set up Objects of Interest OOI to monitor when an object is missing or blocked Your iCVR can ha...

Page 128: ...les button in the View toolbar Select the camera or camera tree 2 Click the New Rule button 3 The Create New Rules dialog box opens 4 Give the Rule being created a name in the Rule Name field of the Rules Summary You will notice the Rule Summary on the right side of your screen ...

Page 129: ...est Select this activity to monitor an area ROI in the iCVR s field of view and to be alerted when an object has entered that area Once this activity is selected choose the objects that will trigger the alarm person vehicle or suspicious object To be alerted immediately when an object enters the region of interest leave the default Minimum time before triggering to 0 min 0 sec To be alerted only a...

Page 130: ...ects that will trigger the alarm person vehicle or suspicious object To be alerted when an object moves in the prohibited direction after a certain amount of time set the number of seconds in the Activity Parameter field A Region of Interest ROI with an associated direction must be configured for this rule Number of objects exceeds limit Select this activity to be alerted when the number of object...

Page 131: ...you select 5 seconds you will get an alarm when a person is in front of the painting for more than 5 seconds A Monitored Object must be configured for this rule Sudden scene change detected Select this activity to be alerted when the camera has detected a scene change The iCVR can detect if the field of view in front of it has changed dramatically For example when the camera is suddenly pointed in...

Page 132: ...0 Indicate if the rule selected Requires active Alarm input When this box is checked the rule selected will only be active when the alarm input is set to the proper state An example of an alarm input is the armed output of an intrusion alarm system connected to the alarm input on the iCVR When this is properly set the rule will only be active when the intrusion alarm system is armed When used with...

Page 133: ... iCVR should do if the rule is triggered Set the maximum amount of time that a rule is active before it s terminated For example if you have created an object present in ROI rule and a person walks into the ROI the alarm will continue for the entire time the person is in the ROI or the maximum time set 13 Click OK to save your changes ...

Page 134: ...Interest 1 Create your rule as described in the preceding section 2 Select the rule from the list and click Edit Rules 3 Click the Cameras tab and select an iCVR from the Available Regions and Lines of Interest field Click the New Region button ...

Page 135: ...ag a midpoint handle to change the shape of the polygonal ROI When you drag a midpoint handle on a polygonal ROI new handles appear on the lines connecting the midpoint handle to its neighbors Note A Region of Interest can be thought of as a virtual rug When you want to cover an area you only need to outline your ROI on the area you want to protect This means a person can walk on a sidewalk in fro...

Page 136: ...tion wheel on the lower right to specify the direction in which a moving object will generate an alarm 7 Click OK Configuring a Line of Interest 1 Create an Object crosses a Line of Interest rule 2 Click the Cameras tab and select an iCVR from the Available Regions and Lines of Interest field Click the New Line button ...

Page 137: ...Rules 127 3 The Edit Regions Lines and Objects of Interest screen displays 4 Position the LOI by dragging its endpoints to the correct location ...

Page 138: ...trigger an alarm if the line is crossed in either direction 6 Click OK Configuring an Object of Interest 1 Create a monitored object s missing or blocked rule 2 Highlight a camera in the camera tree and click New Object 3 When a new monitored object region is added it appears in the middle of the screen Configure the coverage area of the OOI by dragging its borders or grab handles ...

Page 139: ...enaming an ROI or LOI Naming your ROIs and LOIs will help you organize them From the Edit Regions Lines and Objects of Interest screen 1 Select the ROI or LOI and click the Rename button 2 Enter the revised name for the ROI or LOI in the New Name field 3 Click the Confirm Name button 4 Click OK Adding an ROI or LOI to a Rule After you create or edit an ROI or LOI for a camera you must add it to on...

Page 140: ...ges 5 Click OK You can edit multiple rules simultaneously by holding the CTRL key down on your keyboard while selecting the rules to edit Note When you edit multiple rules you can only modify criteria on the Date Time and Actions tabs Enabling and Disabling Rules 1 Click the Rules button on the View toolbar 2 Select the rule you want to disable 3 Check the Enabled box to enable a rule or uncheck t...

Page 141: ...Rules 131 2 Click OK Deleting Rules 1 Click the Rules button on the View toolbar 2 Select the rule you want to delete 3 Click the Delete Rule button ...

Page 142: ... from the camera and stores it on your PC or a mapped drive leaving the original video on the camera untouched Configuring Archive Settings Note Archive settings can only be configured by a user with the role of Supervisor 1 Prior to configuring archive settings you will need to create a user with the role of operator and give that user the View Historic Video permission This account will let your...

Page 143: ...ive button on the left panel 3 Click the Settings button 4 When the Archive Settings dialog box appears enter the login credentials for the user created in Step 1 The credentials used should be valid on all cameras where archiving will occur ...

Page 144: ...lable disc space 7 Click OK Note If your PC or network drive does not have enough space to store files for the number of days indicated in the Settings box the oldest files will automatically be deleted when the space capacity has been reached Creating an Archive Schedule Once you ve configured your settings you will need to create an archive schedule 1 Select one or more cameras or camera groups ...

Page 145: ...your archived video is stored on a mapped drive there is an additional step you will need to perform to ensure that the VideoIQ Server Control service has permission to create folders and write files on the drive If your computer runs under a Windows domain the VideoIQ Server Control service runs under the machine name and login credentials You can check to see if your computer is on a domain 1 Ri...

Page 146: ...try 4 Click the Log On tab and check the This account button 5 Enter the username and password of the user the VideoIQ Server Control service will be running under 6 Click OK The VideoIQ Server Control service will start each time the computer is started ...

Page 147: ...preferences upgrade camera firmware or reboot the camera via an Internet Explorer 7 or higher browser Accessing the Camera via Internet Explorer 1 Open a browser 2 Enter the camera IP address or name in the URL field of the browser If your camera is configured for https enter https IP address of camera port Otherwise enter http IP address of camera port The default port for http is port 80 for htt...

Page 148: ...n the VideoIQ Toolbar to select which page to display Status Bar The status bar displays the name of the camera logged into the name of the user who is currently logged in and the status of audio streaming Alarm I O Toolbar When enabled this toolbar displays on each page of the browser If an alarm input is triggered the alarm light changes from green to red and a sound is played on your computer W...

Page 149: ...oIQ toolbar The Talk button is configured via the Audio settings page in View Note Playing live video and video clips requires the use of a VideoIQ plug in As the browser downloads this plug in you may see a warning about installing the VideoIQ ActiveX control If you see this warning allow the installation Recent Alarms This page displays a list of the 10 most recent alarm events from the camera C...

Page 150: ...in the RTSP port field Select a Stream Type from the drop down menu UDP This is the most bandwidth efficient selection However this protocol is not allowed to pass through all firewalls If you re having trouble seeing live streaming video select either TCP or HTTP S TCP Encapsulates the RTP traffic into standard TCP packets and streams it to the client Select this protocol if your firewall will no...

Page 151: ...olbar to view the Input Alarms Talk button and Output button at the top of each page Click the Submit button after making changes to this page Note All preferences are saved as browser cookies If the cookies are deleted the preferences will need to be reconfigured Test Audio Output This function allows you to adjust speaker volumes while a test sound plays for a selected amount of time 1 Select th...

Page 152: ...er fields 2 Specify how the camera should acquire its DNS address es If you want the camera to acquire its DNS address from a DHCP server click Enable DHCP DNS If you want to specify the IP address for the camera manually uncheck the Enable DHCP DNS box and fill in the Primary DNS field 3 If you don t want to use the default network ports for communication between the camera and local server enter...

Page 153: ...era firmware Save the file locally 2 Click the Browse button and navigate to the location of the file in Step 1 3 Click the Upgrade button 4 The status of the upgrade shows in the progress bar at the bottom of the browser window 5 Once the upgrade is complete the camera will reboot Reboot Camera Click the Reboot button The status of the camera will show at the bottom of the browser window Logging ...

Page 154: ...simultaneously press the following three keys on your keyboard CTRL SHIFT Note This window is only accessible to users with the role of Supervisor Testing the HTTPS Connection The View application communicates with the camera via HTTPS You can check this connection 1 When the maintenance window opens choose HTTPS or http enter the camera IP address or network name and the HTTPS port number of the ...

Page 155: ...e Upgrade Now button 4 Confirm that you want to upgrade your firmware You can track the progress of the upgrade through the Upgrading firmware status bar If you want to upgrade the iCVR from a USB memory device 1 Place the image file in the top level directory of the USB device 2 Plug the USB device into the USB slot on the back of the iCVR 3 Reboot or restart the camera Restarting the Camera If a...

Page 156: ...eview To collect the logs 1 When the maintenance window opens enter the camera IP address or network name 2 Click the Collect Camera Logs button 3 Specify the path to a folder or use the Browse button to navigate to the folder 4 Click Collect A copy of the log files will be transferred from the camera to the folder specified in Step 2 Zip the files and email them to support videoiq net ...

Page 157: ... dialog will notify you when it is complete and prompt you to reboot the camera Step by step instructions and the latest firmware can be found here http support videoiq net view_1dot1 Q My iCVR is configured for DHCP factory default and connected directly to my PC by a crossover cable but I can t connect to it A Make sure you have a link light on the camera s Ethernet port Make sure any personal f...

Page 158: ...Audio talk down port note if you are not using the audio function you do not need to configure open this port Port forwarding rules differ by manufacturer and router model so consult your routers manual for exact setup instructions Q How much bandwidth do I need for my camera A The amount of bandwidth used at any given time will fall into 1 of 3 general categories 1 View live video in a small wind...

Page 159: ...ew does not support monitoring any 3rd party IP cameras Q How much video does the hard drive hold A This varies somewhat with the amount of alarm activity as alarm events are recorded at a higher quality than non alarm idle video An 80GB hard drive will typically hold 4 8 weeks of video in the encoder or camera Q How fast or slow can objects move and still be detected A The actual speed will depen...

Page 160: ...etection will drop as visibility drops Typical rainfall should only affect range by about 10 15 or less A severely heavy rainfall could reduce visibility and range by 50 Hail has about the same effect as rain Droplets on the camera window will distort the picture and this also tends to reduce detection range Cloudy Day Most analytics systems have problems when the sun is repeatedly blocked and un ...

Page 161: ...l time If the camera does not have the correct time your search results will not contain the clips you are looking for The alarm events are saved based on the internal clock of the iCVR not the PC So when looking for old events after fixing the time you ll need to take the time shift into account and adjust your search accordingly Check the Date Time Settings on the camera in the Camera Settings t...

Page 162: ...have 1 large 4 medium sized or up to 16 cameras in the smallest resolution viewable at the same time Use the buttons in the top right corner of each camera s view to resize the stream Q When I open the live video stream I just see Could not display rtsp 192 168 1 100 554 lowQ sdp A Most times this is an upstream bandwidth issue DSL and cable connections are notorious for having very low upstream b...

Page 163: ...for the rule 3 Reduce the shape of the Region of Interest ROI to avoid an object that causes false alarms e g drop the ROI below the horizon 4 If possible use a Region of Disinterest ROD to avoid the area where false alarms are occurring 5 Lower the sensitivity on rules a If the false alarms occur during certain times of day a rule with lower detection sensitivity can be defined just for that time...

Page 164: ...rver Reboot your PC Protocol mismatch Server protocol version 0 client protocol version 1 Please reinstall VideoIQ View The View software did not install correctly Please reinstall the software Login failed You have entered either your username or password incorrectly Please log in again User is not yet authenticated The server has your login credentials and is checking them on each connected came...

Page 165: ...ng their password but the information has not been updated on all cameras possibly because of a timeout Could not copy user accounts from camera NAME OF CAMERA to camera NAME OF CAMERA A supervisor tries to copy user account from one camera to one other camera copy fails possibly from a timeout or because a camera has become disconnected CONNECTION LIMIT EXCEEDED The maximum number of connections ...

Page 166: ...e a router that supports multicasting Accessing the Config Tool Access to the config tool is available two ways Download it from the VideoIQ Support Site at http support videoiq com latest Open the Tools Folder link on the VideoIQ Install CD Copy and paste the Configure iCVRs exe file to your PC Double click the exe file to launch the tool Configuring an iCVR 1 Install the iCVR on your network 2 O...

Page 167: ... address on the camera with those in the camera list 6 If your PC and the iCVR are not on the same subnet enter a temporary IP address that s in the same subnet as your PC and click Add Temporary IP Address An example of a PC and an iCVR on two different subnets is PC IP address 192 168 1 7 Camera IP address 10 1 1 6 To access this camera you must use a temporary IP address in the format of 192 16...

Page 168: ...firm the temporary address has been added 8 Click the Open Camera button The web browser login screen for the camera displays 9 Login with your username and password If you re configuring a new camera your login credentials are supervisor supervisor ...

Page 169: ...ddress from a DHCP server click Enable DHCP DNS If you want to specify the IP address for the camera manually uncheck the Enable DHCP DNS box and fill in the Primary DNS field 12 If you don t want to use the default network ports for communication between the camera and local server enter the new port information in the Port fields 13 Specify the type of HTTP S Authentication to be used Basic When...

Page 170: ...E FOR ANY ILLEGAL ACTIONS COMMITTED BY USE OF VIDEOIQ VIDEO AUDIO RECORDING EQUIPMENT INCLUDING BUT NOT LIMITED TO ANY LOCAL STATE FEDERAL LAW RULE ORDINANCE REGULATION OR THE LIKE NOTES Installation of this product should be made by qualified service personnel and should conform to all local codes This product must only be powered by SELV sources This unit is for indoor use only and shall not be ...

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