Troubleshooting and Care
When the system doesn't behave as you expect, use this table to determine whether it's time to call Vaddio
Technical Support.
System and Power issues
What is it doing?
Possible causes
Check and correct
All the devices in the EasyIP
system are unresponsive.
The PoE+ switch is turned off,
or is not connected to power.
Make sure the PoE+ switch has power
and is turned on.
The PoE+ switch is bad.
Contact your reseller or Vaddio
Technical Support.
One camera is unresponsive.
The light on the front is off and
no video is available.
The camera cable is bad.
Check using a known good cable.
The camera is connected to a
non-functional port on the
PoE+ switch.
Try another PoE+ port.
The camera is bad.
Contact your reseller or Vaddio
Technical Support.
Cameras have power but the
EasyIP Decoder or EasyIP
Mixeris unresponsive.
The EasyIP Decoder or
EasyIP Mixer is connected to a
non-functional port on the
PoE+ switch.
Try another PoE+ port.
The EasyIP system is
performing properly but the
EasyIP Mixer's front panel
buttons do not work.
The front panel is locked.
(User Interface page, admin
web interface)
This is normal.
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Complete Manual for EasyIP Systems
