Panasonic BL-C1A - Network Camera User Manual Download

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Troubleshooting

Network Camera

Model No.

BL-C1A

BL-C20A

Wired Type

Indoor Use Only

Wireless/Wired Type

BL-C1A

BL-C20A

Table of Contents

Troubleshooting................................................................... 3

Indicator Display Troubleshooting ............................................................. 3

Camera Setup Troubleshooting................................................................. 5

[For BL-C20A]

Wireless Communication Troubleshooting....................... 7

Camera Image/Page Display Troubleshooting .......................................... 9

Operation Bar Troubleshooting................................................................ 15

Image Buffer/Transfer Troubleshooting.................................................... 15

Miscellaneous Troubleshooting ............................................................... 17

Summary of Contents for BL-C1A - Network Camera

Page 1: ...C20A Table of Contents Troubleshooting 3 Indicator Display Troubleshooting 3 Camera Setup Troubleshooting 5 For BL C20A Wireless Communication Troubleshooting 7 Camera Image Page Display Troubleshooti...

Page 2: ...icated on the upper left of the front of the main unit Trademarks Microsoft Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or othe...

Page 3: ...onnect in wired mode or to WIRED when trying to connect in wireless mode Set the switch to the corresponding mode For BL C20A The wireless settings do not match those of the router Set the same SSID C...

Page 4: ...e 96 of the Operating Instructions on the CD ROM Confirm that the standard AC adaptor Order No PQLV206Y is being used The indicator continues blinking red The camera may be malfunctioning If you canno...

Page 5: ...com service website is not sent Your registered E mail address is incorrect Register your correct E mail address on the Viewnetcam com website at http www viewnetcam com Setup Program does not list a...

Page 6: ...e UPnPTM port forwarding setup fails UPnPTM is disabled on the router Enable UPnPTM on the router following the router manual The camera was turned on before the router was turned on Turn the router o...

Page 7: ...e of the wireless router SSID and Encryption settings must be identical for both the camera and wireless router Wireless communication can be disconnected depending on the environment Click Refresh on...

Page 8: ...een on when set to wired connection Electrical waves will stop after about 5 minutes Please wait The camera cannot communicate with the wireless terminal Radio waves may not be reaching the wireless t...

Page 9: ...efault gateway and DNS server address Especially when the DynamicDNS service is used the IP address must be set correctly see page 31 of the Operating Instructions on the CD ROM The connection type is...

Page 10: ...ess when using a DynamicDNS service To access a camera on the same LAN use the address for its local network address The camera can be accessed on the LAN but the camera cannot be accessed from the In...

Page 11: ...not be displayed immediately Wait for a moment The web browser is accessing a proxy server Set the web browser not to access the proxy server see page 128 of the Operating Instructions on the CD ROM...

Page 12: ...f users accessing the camera to below 20 or change the video to still images Operation time has been specified A gray screen is displayed outside the operation time This is normal Video suddenly chang...

Page 13: ...brightness The image contains interference or horizontal lines or the image may be white The camera transmits a dark scene Make the scene brighter When the camera transmits a dark scene the camera ima...

Page 14: ...g Instructions on the CD ROM The camera is in color night view mode When enabling color night view mode the image refreshes slowly Disable color night view mode or make the area around the camera brig...

Page 15: ...DNS server addresses are not assigned correctly Assign them correctly see page 31 of the Operating Instructions on the CD ROM Your login ID and password for the E mail or FTP are invalid Make sure th...

Page 16: ...ity to Mobile Phone Some cell phones do not support 320 240 resolution Set the resolution to 160 120 The image is slowed down on the Buffered Image page or the camera transfers an old image The transf...

Page 17: ...tions on the CD ROM 2 See page 101 of the Operating Instructions on the CD ROM about updating firmware The shortcut icon is not displayed in the My Network Places folder The UPnPTM Windows component i...

Page 18: ...other Setup pages several times while setting a Setup page Do not open other Setup pages several times while performing settings You clicked your web browser s back button while setting a Setup page D...

Page 19: ...information in this document is subject to change without notice Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other repro...

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