Troubleshooting
10
The camera
cannot be
accessed on the
LAN.
• The connected router does not have a loopback feature.
Access the camera with a local network IP address.
• The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and
the camera IP address must be set in the same class. Set the
camera IP address same as the class of the PC IP address
(see page 120 of the Operating Instructions on the CD-
ROM).
• The web browser is accessing a proxy server.
Set the web browser not to access the proxy server (see
page 128 of the Operating Instructions on the CD-ROM).
• The camera was accessed on the same LAN by entering the
registered URL (or the router's global IP address) when using a
DynamicDNS service.
To access a camera on the same LAN, use the address for
its local network address.
The camera can
be accessed on
the LAN, but the
camera cannot
be accessed
from the
Internet.
• The default gateway address may be wrong.
Set the correct default gateway address (see page 31 of the
Operating Instructions on the CD-ROM).
• UPnP
TM
is disabled on the router.
Enable UPnP
TM
on the router following the router manual.
• Port forwarding is not enabled on the router (see page 41 of the
Operating Instructions on the CD-ROM).
Enable port forwarding following the router manual.
• Firewalls such as packet filtering on the router are blocking
camera access.
Set the router to allow access to the camera following the
router manual.
• You are accessing the camera using a local IP address.
Access the camera with the global IP address of the router
and port number of the camera.
Problem
Cause and Remedy