Troubleshooting
12
The Top page or
image is not
displayed on the
cell phone.
• Only the IP address and port number are entered.
Enter "/mobile" after entering "IP Address:Port Number".
• A 320 × 240 resolution image is not displayed.
Cell phones do not support 320 × 240 resolution images.
• The file size of the image is exceeding the capacity of the cell
phone.
View the image at 160 × 120 resolution.
• The cell phone supports to only XHTML.
Enter "/mobileX" by following an IP address and port number.
A gray screen is
displayed.
• There are currently more than 20 different users trying to access
the video (Motion JPEG).
Reduce the number of users accessing the camera to below
20, or change the video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images.
• The video (Motion JPEG) display period is set on the Image
Display page.
To view video continuously, set [Unlimited] for the limit
continuous Motion JPEG (see page 89 of the Operating
Instructions on the CD-ROM).
The image is out
of focus.
• The lens has dust, dirt, fingerprints or moisture on it.
Clean the lens with a cotton bud (see page 119 of the
Operating Instructions on the CD-ROM).
• The object is too close to the camera.
The camera cannot focus at short distances (less than 0.3 m
[about 11 3/4 inches]). Locate the object more than 0.3 m
(about 11 3/4 inches) away from the camera.
Problem
Cause and Remedy
