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Troubleshooting
[For assistance, please call: 1-800-272-7033]
3
Troubleshooting
The Panasonic Network Camera support website "
http://panasonic.net/pcc/
support/netwkcam/
" includes various technical information in addition to the contents
in this troubleshooting section. Access the website if this troubleshooting does not
solve your problem.
Indicator Display Troubleshooting
Problem
Cause and Remedy
The indicator
lights or blinks
orange.
• The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
• The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
•
[For BL-C20A]
The switch on the side of the camera is set to
WIRELESS when trying to connect in wired mode, or to WIRED
when trying to connect in wireless mode.
Set the switch to the corresponding mode.
•
[For BL-C20A]
The wireless settings do not match those of the
router.
Set the same SSID, Communication mode and WEP as
those of the router.
The indicator
continues
blinking orange.
• The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 101 of the Operating
Instructions on the CD-ROM). If you fail to update the
firmware, see page 17.
The indicator
continues
blinking orange
(2-second
interval).
• The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
• An error has occurred in UPnP
TM
port forwarding.
Set up the camera again in [Automatic Setup] using the
Setup Program following the instructions in Getting Started.