Universal Robots 2014350001, Service Manual, Page: 184 / 238

C298A Hand protection
C298A0 Tool is too close to
the lower arm The tool is too close to the
lower Robot arm a) Check wrist position.
b) Verify mounting
c) Do a Complete rebooting
sequence
d) Update software
e) Contact your local
Universal Robots service
provider for assistance
C299A Tool communication
C299A0 Communication
error detected A problem with the Tool
communication was
detected. a) Do a Complete rebooting
sequence
b) Update software
c) Contact your local
Universal Robots service
provider for assistance.
C299A1 Tool communication TX buffer overflow
C299A2 Tool communication New message started
unexpectedly
C299A3 RX framing error Framing error detected on
received data a) Check external equipment
connection
b) Verify the communication
configuration matches the
hardware.
c) Do a Complete rebooting
sequence
d) Update software
e) Contact your local
Universal Robots service
provider for assistance
C299A4 RX Parity error Parity error detected on
received data a) Check external equipment
connection
b) Verify the communication
configuration matches the
hardware.
c) Do a Complete rebooting
sequence
d) Update software
e) Contact your local
Universal Robots service
provider for assistance
C299A5 Tool communication RX buffer overflow.
C300A1 Safety message Safety message received
from an unexpected node.
UR5 178 Service Manual
7. Troubleshooting
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