VIRDI 6000
TM
Administrator Manual
UNION COMMUNITY Co., Ltd. 44-3 Hyundai Topics Building, Bangi-dong,
Songpa-gu, Seoul, Korea 138-050, Tel: 82-2-6488-3000, Fax: 82-2-6488-3099,
E-Mail:[email protected], http://www.unioncomm.co.kr/eng
5. Troubleshooting Guide
This is a general guide on troubleshooting. Follow these guidelines if you are
having troubles with using the terminal.
Problem
Solution
LCD is blank or black.
·
Ensure the RED power LED is on
·
Check LCD timeout, LCD will turn
off after a programmed period of
time.
Cannot hear voices
Ensure the voice volume is turned on.
See
3.5.3.1. Voice Volume
Cannot hear sounds when keys are
touched
Ensure the sound volume is turned on.
See
3.5.3.2. Sound Volume
Picture not showing.
·
Ensure the picture options are
enabled.
See
3.6.2.
Camera
Settings
·
Check
terminal
information
(system). Ensure the ‘Camera
Sensor OK’ is shown.
Card not working.
·
When scanning the card make
sure the BLUE LED lights up for
half a second. A sound should be
heard also.
·
Ensure the card is registered.
·
Ensure the authentication type for
the user is correct. See
3.2.1.4.
Authentication Type
·
Check
terminal
information
(system). Ensure the ‘Card OK’ is
shown.
Fingerprint not registering
·
See
section
1.1.7.
Correct
fingerprint registration and input
methods
·
Ensure the auto sense LED (red
led on sensor window) appears
when the finger is on the sensor
window.