Unify OpenScape 35 G HFA User Manual Download Page 115

Page: 115 / 127

Fixing problems

115

Fixing problems

Responding to error messages

Possible causes:

Station number is incorrect.

Possible reactions:

Enter correct station number.

Possible causes:

Locked function selected.

Possible reactions:

Apply to the administrator for authorization for relevant function.

Possible causes:

Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:

Enter correct station number. Call this station again later.

Possible causes:

Dialed your own station number.

Possible reactions:

Enter correct station number.

Incorrect input

Not authorized

Currently not possible

Invalid station number

Summary of Contents for OpenScape 35 G HFA

Page 1: ...OpenScape Desk Phone IP 35 G HFA OpenScape Business User Guide A31003 D3530 U101 1 7619 ...

Page 2: ...escriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage...

Page 3: ...disposed of separately from the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health It is a pre condition for reuse and recycling of used electrical and electronic equipment For more d...

Page 4: ... to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software update Product support on the Internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequent...

Page 5: ...tion keys 15 Dialpad 16 Display 16 Idle mode 16 Mailbox 17 Messages 17 Voicemail 17 Call list 18 Menu 19 Settings 19 Telephone user menu 20 Control and monitoring function 20 Ports on the underside of the phone 21 Using network ports more efficiently 21 Basic functions 22 Accepting a call 22 Accepting a call via the handset 22 Accepting a call via the loudspeaker speakerphone mode 23 Accepting a c...

Page 6: ...rom the personal phonebook 39 Calling a subscriber from the corporate directory 39 Calling a subscriber from the internal system phonebook 39 Using the LDAP directory from the system phonebook 40 Making calls using system speed dial numbers 42 Dialing with speed dial keys 42 Talking to your colleague with a speaker call 43 Talking to your colleague with discreet calling 44 Automatic connection set...

Page 7: ...ion 68 Saving a timed reminder 68 Using timed reminders 69 Sending a message 69 Creating and sending a message 69 Viewing and editing incoming messages 70 Leaving an advisory message 70 Deleting advisory messages 71 Displaying the number of waiting calls overload display 71 Using another telephone like your own for a call 71 Using a mobile phone number at a random phone 72 Logging on to the guest ...

Page 8: ...all 88 Making calls on multiple lines alternately 88 MULAP conference release 88 Direct station selection keys 89 Using DSS keys to accept calls 89 Calling a team member directly 89 Transferring a call in progress 90 Picking up a call for another team member 90 Forwarding calls on trunks 90 Transferring calls directly to the executive phone 92 Using team functions 93 Activating deactivating a grou...

Page 9: ...07 Changing the user password 108 Network information 109 Testing the phone 110 Testing the phone s functionality 110 Checking the key assignment 110 Differing display views in a HiPath 4000 environment 111 Web interface 112 General 112 Launching the web interface 112 Administrator Pages 112 User Pages 113 User menu 114 Fixing problems 115 Responding to error messages 115 Contact partner in case o...

Page 10: ...d ensure optimum use of your multifunctional telephone These instructions should be read and followed by every person installing operating or programming the OpenScape Desk Phone These operating instructions are designed to be simple and easy to understand providing clear step by step instructions for operating the OpenScape Desk Phone Administrative tasks are dealt with in a separate manual The Q...

Page 11: ... right should be kept clear The optimum speakerphone distance is 50 cm Proceed as follows to optimize display legibility Turn the phone to tilt the display to ensure you have a frontal view of the display and avoid light reflexes Adjust the contrast as required Æ Page 103 Voice encryption On OpenScape Business from R 4 your OpenScape Desk Phone IP 35 G supports voice en cryption from software rele...

Page 12: ...ys function as line keys on multi line phones Æ Page 87 When using a multi line phone to make and receive calls certain particularities must be taken into account Æ Page 87 ff The executive secretary configuration is a special case This is a multi line telephone with special features e g Ring transfer and Pick up call configured especially for executive secretary use Æ Page 86 ff Group functions F...

Page 13: ...e OpenScape Desk Phone 13 Getting to know the OpenScape Desk Phone The following sections describe the most frequently used controls and displays The user interface of your OpenScape Desk Phone IP 35G 7 2 3 4 5 6 1 3 3 3 ...

Page 14: ... function is useful to prevent the other party from listening in under certain circumstances for example when consulting with someone else in the room or in case of annoying background noise Transfer Transfer a call to another subscriber Conference Enable access to the conference functions Hold Hold or retrieve the active call 4 You can use the navigation keys to open the idle menu Æ Page 16 for e...

Page 15: ...tion keys Key Functions when key is pressed Open the idle menu Æ Page 16 or browse back in the menu b Open the idle menu Æ Page 16 or browse back in the menu d Open the idle menu Æ Page 16 or browse forward in the menu k Perform action You will find information on the labeling of the function keys on Æ Page 116 LED Meaning of function key S Off The function is deactivated T Flashing1 1 In this man...

Page 16: ...t your needs Æ Page 103 Idle mode If there are no calls taking place or settings being made your OpenScape Desk Phone IP 35G is in idle mode Example Idle menu Press one of the navigation keys b d Æ Page 15 in idle mode to open the idle menu You can call up various functions here The idle menu includes selected functions from the Program Service menu Æ Page 19 The idle menu may contain the followin...

Page 17: ...sages received is displayed Press the Messages key Example Voicemail Press the Messages key If your system is appropriately configured you can call the voice mailbox directly and immediately play back the messages saved If your telephone is connected to a voicemail system such as Entry Voice Mail the Messages key will also light up to alert you to any messages that have arrived An appropriate mess...

Page 18: ...e calls from the same caller do not automatically generate new entries in the caller list Instead only the most recent time stamp for this caller is updated and its number incremented The caller list is automatically displayed Æ Page 38 in the idle menu Æ Page 16 Information is displayed regarding the caller and the time at which the call was placed Example Callers with suppressed numbers cannot b...

Page 19: ...xtensive functions Example The menu structure consists of several levels The first line in this structure shows the menu currently selected while the remaining lines show the options for this menu The arrow next to an entry indicates the availability of additional options for this entry Opening the Settings Press the Settings menu key choose the Program Service menu using the b d keys and confirm ...

Page 20: ...nction Your administrator has the option to activate and deactivate features of the phone via remote maintenance During maintenance the handset microphone loudspeaker and headset are deactivated You are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example your administrator can install a monitoring fun...

Page 21: ...to the LAN directly via the phone The option for connecting the telephone and PC must first be activated on the telephone by your administrator Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly Network switch Headset Handset Country specific cable Power supply unit if necessary PC OpenScape Desk Phone IP 35...

Page 22: ... you hear a short tone beep every six seconds The number or the name of the caller appears on the display Accepting a call via the handset The phone rings The caller appears on the screen1 Lift the handset if nec Vol or Vol Raise or lower the volume Keep pressing the key until the desired volume is set Please read the introductory chapter Getting to know the OpenScape Desk Phone IP Æ Page 13 caref...

Page 23: ...set key flashes Headset Press the key shown if nec Vol or Vol Adjust the call volume Switching to speakerphone mode Prerequisite You are conducting a call via the handset Speaker Hold down the key and replace the handset Then release the key and continue the call if nec Vol or Vol Adjust the call volume Keep pressing the key until the desired volume is set U S mode If the country setting is set to...

Page 24: ...s up Deactivating Speaker Press the key shown The LED goes out Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the handsfree microphone You can also switch on the handsfree microphone to answer an announcement via the telephone speaker speaker call Æ Page 35 Deactiv...

Page 25: ...ker Press the key shown The LED goes out Dialing with the headset connected Prerequisite The headset is connected j Internal calls Enter the phone number External calls Enter the external code and the phone number Headset The headset key lights up The connection is set up as soon as your input is complete1 1 Pay attention to the notes on voice encryption Æ Page 63 Your system may also be programme...

Page 26: ...elect and confirm the option shown1 Rejecting calls You can reject calls you do not wish to take The call is then signaled on another definable telephone consult your administrator Prerequisite The Release Call key is not reprogrammed The phone rings The caller appears on the screen Release Call Press the key shown If a call cannot be rejected your telephone will continue to ring The message curre...

Page 27: ...peaking to wants to speak to another colleague of yours you can transfer the call to that colleague Confirm the option shown j Enter the number of the party to whom you want to transfer the call Announce the call if necessary Transfer Press the key shown The person you were speaking with is now connected to the desired party Replace the handset or Select and confirm the option shown2 Consultation ...

Page 28: ... number and possibly also the forwarding destination name are displayed Deactivating call forwarding Forward Press the key shown or d Open the idle menu Æ Page 16 Select and confirm the option shown When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active consult your administrator you can also forward calls to this destination Destinations Fax 870 ...

Page 29: ... number Enter the internal station number for internal destinations Enter the external code and the external station number for external destinations Confirm the option shown Deactivating call forwarding no reply Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm to return to idle mode and not deac...

Page 30: ...g deleting a destination Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Confirm to deactivate and delete the forwarding destination or Select and confirm to return to idle mode and not deactivate call forwarding Changing the forwarding destination if call forwarding is active Settings Open the menu Æ Page 19 Select and confirm the option sh...

Page 31: ...ess hours Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the required type of call forwarding or Select and confirm the option shown or Select and confirm the option shown j Enter your DID number j Enter the destination number without the external code Confirm the option shown Deactivating call forwarding Select and confi...

Page 32: ...ducted another call Saving a callback Prerequisite You have reached a busy line or no one answers Confirm the option shown Accepting a callback Prerequisite A callback was saved Your telephone rings and the following message appears on the display Callback Lift the handset or Speaker Press the key shown The LED lights up or Select and confirm the option shown You hear a ring tone1 When configured ...

Page 33: ...irm to display additional entries Deleting a displayed entry Confirm the option shown Ending retrieval Select and confirm the option shown or Settings Press the key shown The LED goes out or Speaker Press the key shown The LED goes out View callbacks 1 Differing display views in a HiPath 4000 environment Æ Page 111 Next callback Delete Exit ...

Page 34: ...e option shown or j If you know the number of the telephone that is ringing enter it directly2 Accepting calls via the headset Prerequisite The headset is connected Headset The LED flashes when a call is received Press the key shown Conduct call Ending the call Headset Press the key shown The key LED extinguishes2 Program Service l More features 59 Pickup directed 1 Differing display views in a Hi...

Page 35: ...someone at the entrance telephone and to activate a door opener If you have the proper authorization consult your administrator you can acti vate the door opener enabling visitors to open the door themselves by entering a 5 digit code e g using a DTMF transmitter or the keypad installed Speaking to visitors via the entrance telephone Prerequisite Your telephone rings Lift the handset within thirty...

Page 36: ...ating the door opener Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown j Dial the entrance telephone number j Enter the five digit code Default code 00000 or Select the displayed function and press OK to change the code Select and confirm the option shown or You can also open the door without a doorbell ring Deactivating the door opener Setti...

Page 37: ...he external code and the phone number Dialing entered displayed numbers Lift the handset or Confirm the option shown1 Correcting numbers entered Select and confirm the option shown The last digit entered in each case is deleted j Enter the required digit s Canceling en bloc sending Select and confirm the option shown or Speaker Press the key shown The LED goes out Call 1 Pay attention to the notes...

Page 38: ...r Press the key shown The LED goes out Displaying the call time Prerequisite You have retrieved the caller list and the selected call is displayed Æ Page 18 Select and confirm the option shown Dialing a station number from the caller list Prerequisite You have retrieved the caller list and the selected call is displayed Select and confirm the option shown2 Removing an entry from the caller list Pr...

Page 39: ...site Names have been assigned to the station numbers stored in the system Lift the handset or Speaker Press the key shown The LED lights up Confirm the option shown if nec If several phonebooks have been configured Confirm the option shown The first entry is displayed on the screen Vol or Vol Scroll to next or previous entry or Select and confirm the option shown or Select and confirm the option s...

Page 40: ...n the system Select and confirm the option shown j Enter the name you wish to search for using the keypad max 16 characters Æ Page 16 Partial entries are accepted for example Mei for Meier if nec If configured consult your administrator you can also search for last name and first name To separate last name and first name by a space enter 0 Partial entries are accepted for example Mei P for Meier P...

Page 41: ...wn For further procedure see above If too many names are found If more than the maximum of 50 names are found corresponding to your query only an incomplete list of results can be displayed You can view these results select any of the names or change the search e g narrow the search by entering more characters Confirm to view the incomplete list For further procedure see above or Narrow down the s...

Page 42: ... menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown 1 Press the key shown j Press the required speed dial key2 Configuring a speed dial key You can program the keys 0 to 9 with ten frequently used phone numbers Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown 1 Confirm the option shown Press the key shown j...

Page 43: ...t and confirm the option shown Talking to your colleague with a speaker call You can make a speaker announcement through a loudspeaker if connected consult your administrator or to an internal user with a system telephone without any action on their part d Open the idle menu Æ Page 16 Select and confirm the option shown j Enter the phone number Previous Next Change Delete Exit 80 Speaker call Resp...

Page 44: ...ystem automati cally sets up a connection to a preset internal or external destination Lift the handset Depending on the setting the connection is either set up immediately or only after a preset period of time hotline after a timeout Reserving a trunk If configured consult your administrator you can reserve an occupied line for yourself When the line is free you receive a call and a note on the d...

Page 45: ...s for your telephone The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a b T R port You can also use your system telephone as a dialing aid for other telephones Dialing aid on the S0 bus On the PC select a destination and start dialing The speaker on your telephone is switched on Lift the handset when the other party answers Dialing aid at the a b T R por...

Page 46: ...You are conducting a phone call and hear a tone approx every six seconds Ending the first call and answering the waiting call Replace the handset Your phone rings1 Answer the second call Lift the handset Placing the first call on hold and answering the second call Select and confirm the option shown1 You are connected to the second caller The first party is placed on hold Ending the second call an...

Page 47: ...ppress the call waiting tone approx every six seconds for second calls A single special dial tone then alerts you to the waiting call Activating d Open the idle menu Æ Page 16 Select and confirm the option shown Deactivating d Open the idle menu Æ Page 16 Select and confirm the option shown Saving a number You can save your call partner s station number for subsequent redialing from the caller lis...

Page 48: ...ion number you entered is not displayed it is already in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown1 0 9 Enter the park position number you noted earlier If the park position number you enter is not in use you cannot retrieve...

Page 49: ...e Call Replace the handset or press the key shown Depending on the configuration this may be necessary so other members can also pick up the call on hold Picking up a call on hold Prerequisite One or more calls are on hold The phone is idle Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown or S If the Retrieve key Æ Page 55 is available press ...

Page 50: ... can be disabled consult your administrator If the second party does not answer Confirm the option shown Adding up to five parties to a conference Confirm the option shown j Call the new party Announce the conference Select and confirm the option shown or Conference Press the key shown You can only add parties to or remove them from a conference if you initiated the conference Start conference f C...

Page 51: ...m the option shown Activating tone dialing DTMF suffix dialing You can transmit dual tone multifrequency DTMF signals to control devices such as an answering machine or automatic information system Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown j You can use the keys 0 through 9 and to transmit DTMF signals View conf parties Next Remove par...

Page 52: ...configured consult your administrator you can use a speaker call announcement Æ Page 43 to announce a call in progress to a group of users Æ Page 93 Once a member of the group has accepted the call request you can transfer the waiting party Prerequisite You are conducting a call Confirm the option shown The other party is placed on hold d Press the key shown Select and confirm the option shown j E...

Page 53: ...until Camp on appears on the display and the busy tone is followed by the ring tone The called party can then respond Æ Page 46 Busy override joining a call in progress This function is only available if it has been configured consult your administrator Prerequisite You have dialed an internal number and hear a busy signal It is important that you reach the called party Select and confirm the opti...

Page 54: ...ice or Enter the code standard night answer service or j Enter the destination number temporary night answer service Confirm the option shown Deactivating Select and confirm the option shown The administrator can also configure an automatic night answer service The automatic night answer service activates at specific times for your telephone depending on how it is programmed You can deactivate the...

Page 55: ...ion shown Confirm the option shown if nec Select and confirm the option shown Some functions e g with Call forwarding can be saved even if they are incomplete This means that when later initiating the function by pressing the button further inputs are required Confirm the option shown or Select and confirm the option shown The label appears automatically and cannot be changed for the Shift key It ...

Page 56: ...release S Saved function is not activated R Saved function is activated Callback S You have no entry for callback R You have an entry for callback Repdial key internal direct station select S Party not on a call R Party is on a call or has activated DND T Flashing quickly I m being called please accept Flashing slowly another party is being called and has not yet accepted the call Call key General...

Page 57: ...Flashing slowly callers waiting certain number is reached Data I O service S No connection to an application R Active connection to an application T Flashing slowly connection to an application is temporarily interrupted The following functions programmed on keys do not have a LED function Repdial key external Procedure key Trace call Speed dial Clear Lock all phones Send message Directory 1 inter...

Page 58: ...irm the option shown Select and confirm the option shown j Enter procedure Example 67 231 123456 67 Code for associated dialing 231 Number of the phone for which the call should be made 12345 The number to be dialed if nec S Press the Pause key to enter pauses a P appears on the display Confirm the option shown or If you make a mistake Select and confirm the option shown This deletes all numbers e...

Page 59: ...and confirm the option shown Confirm the option shown Confirm the option shown j Enter the phone number If you make a mistake Select and confirm the option shown This deletes all numbers entered Confirm the option shown or Select and confirm the option shown Deleting function key programming Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown S ...

Page 60: ...t call Connection charges for the last chargeable call made are displayed first After five seconds the accumulated connection charge total is displayed Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown1 Displaying call charges for another telephone not for U S If configured consult your administrator you can also display and print information ...

Page 61: ... has defined account codes for you Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown j Enter the account code if nec Press this key or Confirm the option shown Required depending on the configuration consult your administrator j Enter the external phone number Add l information Exit Program Service l 60 Account code Save You can also enter the...

Page 62: ...ecurity call status key if configured The call is secure or The call is not secure in idle status You can see whether voice encryption is active on your phone from the display when the phone is in idle mode d Open the idle menu Æ Page 16 Select and confirm the option shown Voice encryption is activated for your telephone or Voice encryption is not activated for your telephone Please see also the e...

Page 63: ...play for an unencrypted call or Display for an encrypted call Turning ringer cutoff on and off If you do not wish to take calls you can activate the ringer cutoff function Calls are only identified by one ring signal and they are shown on the display Activating d Open the idle menu Æ Page 16 Select and confirm the option shown1 Deactivating d Open the idle menu Æ Page 16 Select and confirm the opt...

Page 64: ...vent your station number or name from appearing on the displays of external parties you call The feature remains active until you deactivate it Activating d Open the idle menu Æ Page 16 Select and confirm the option shown Deactivating d Open the idle menu Æ Page 16 Select and confirm the option shown DND on DND off When you lift the handset you will hear a special tone continuous buzzing reminding...

Page 65: ... be monitored Settings Press the illuminated key The LED goes out or Replace the handset Monitoring the room j Enter the internal station number of the phone located in the room that you wish to monitor Trace call identifying anonymous callers not for U S You can identify malicious external callers You can record the caller s phone number during a call or for up to 30 seconds after a call You shou...

Page 66: ...ge 67 Locking another telephone to prevent unauthorized use If configured consult your administrator you can lock and unlock other telephones to prevent unauthorized access If a phone user locks his or her phone and forgets the PIN code you can use this function to unlock the phone Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown j Enter the ...

Page 67: ...own Æ Page 71 You can save this code Settings Open the menu Æ Page 19 Select and confirm the option shown Confirm the option shown j Enter the current five digit code If you have not yet set a code use 00000 the first time j Enter the new code j Re enter the new code Program Service l 93 Change PIN If you forget your code consult your administrator who can reset your code to 00000 ...

Page 68: ...irm the option shown j Enter a 4 digit time such as 0905 for 9 05 9 05 a m or 1430 for 14 30 2 30 p m if nec 2 or 7 If the selected language is US English Settings Æ Page 105 you can enter the code 2 for am or 7 for pm default am Confirm the option shown or Select and confirm the option shown Confirm the option shown Deleting and checking a saved appointment Settings Open the menu Æ Page 19 Select...

Page 69: ...code directly The code is shown on your display with the corresponding message or Select and confirm the option shown j Text entry up to 24 characters Æ Page 16 Confirm the option shown Displaying and deleting messages you have sent Prerequisite The recipient has not yet accepted a sent message d Open the idle menu Æ Page 16 Select and confirm the option shown Confirm the option shown The text mes...

Page 70: ...s advisory messages on your phone s display for internal callers who wish to contact you in your absence When you receive a call the message appears on the caller s display d Open the idle menu Æ Page 16 Select and confirm the option shown Select predefined text can be changed by the administrator and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding m...

Page 71: ...ached LED is flashing quickly The limit has been exceeded overload Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown1 j Enter the number of the other user j Enter the other user s...

Page 72: ...plicable a password consult your administrator j Enter the code for Mobile Login Log on see Æ Page 124 You see the prompt New number j Enter the mobile phone number You are prompted to enter the Code for nnn e g 834 if nec j Enter the password and confirm or Press the key shown or Confirm the option shown The logon procedure begins Your mobile phone number will appear on the left of the display wh...

Page 73: ...ach connection The telephones are in idle state The following procedure is carried out on the new phone Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown j Enter own station number j Enter code telephone lock Æ Page 67 Not necessary if you have not set a code Confirm the option shown Fax details and message on answering machine If a fax or ans...

Page 74: ...service Do not disturb code 97 97 Æ Page 64 Call forwarding code 11 12 13 1 Æ Page 28 Lock and unlock phone code 66 66 Æ Page 66 Ringing group code 81 81 Æ Page 93 Leave message advisory message code 69 69 Æ Page 70 Group call code 85 85 Æ Page 93 Reset services and functions code 0 Æ Page 74 Control relays code 90 90 Æ Page 78 Night answer code 44 44 Æ Page 54 Timed reminders code 46 46 Æ Page 68...

Page 75: ...rb code 97 97 Æ Page 64 Ringer cutoff code 98 98 Æ Page 63 Dial using speed dial code 7 Æ Page 42 Associated service code 83 Æ Page 74 Prerequisite Your phone supports tone dialing DTMF or you can switch your phone to tone dialing The phone is not connected to the system j Establish a connection to the system Enter the station number consult your administrator j Wait for the continuous tone if nec...

Page 76: ...on shown Confirm the option shown j Enter the required trunk number consult your administrator j Enter a code for the required ISDN function consult your administrator Program Service l 503 Keypad dialing Contact your network provider to find out which ISDN functions can be code operated in your country Unify GmbH Co KG shall not be liable for damages costs that may be incurred by fraudulent activ...

Page 77: ...tion Settings Open the menu Æ Page 19 Select and confirm the option shown Confirm the option shown For entering data you are guided by the connected computer However de pending on the configuration consult your administrator you have to enter your data in one of the following ways Input in en bloc mode 0 9 Enter data Complete entry or Confirm the option shown or Input in online mode The connected ...

Page 78: ...lication was automatically interrupted Resuming communication with the application T Press the flashing Data I O key The LED lights up Ending communication with the application Select and confirm the relevant CSTA message or Lift the handset and replace it again Controlling relays only for HiPath 3000 If this function has been configured consult your administrator you can use up to four relays to ...

Page 79: ...cate people via their pocket receivers Pocket receivers signal a call request to the person you want to page This person can then answer the page at the nearest phone Paging persons To ensure that you can be found you must have enabled a ringing group Æ Page 95 call forwarding Æ Page 28 or call forwarding no answer service engineer to the internal station number of your PSE A call request is signa...

Page 80: ...s Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact z You can edit contacts more conveniently via the web interface Æ Page 112 Settings Open the menu Æ Page 19 Select and confirm to open the local phonebook Select and confirm the relevant entry Select and confirm the option shown Select and confirm for example the Last name field j Change and ...

Page 81: ...own Confirm the option shown or Select and confirm to cancel the process Deleting all contacts z You can delete contacts more conveniently via the web interface Æ Page 112 Settings Open the menu Æ Page 19 Select and confirm to open the local phonebook Select and confirm the option shown Confirm the option shown or Select and confirm to cancel the process Personal f Niels Bohr f Delete f Delete f C...

Page 82: ...rst name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field The first name with the initial letters Kr is displayed You can also browse the phonebook with the navigation keys until you reach the required party Æ Page 15 Personal f Merkel Angela f U J L5 Abc K Kirsch Erika f UK 5 p q s7ß ...

Page 83: ...nfirm to open the company wide Corporate phonebook directory Select and confirm the option shown The following 11 search fields can be used Last name First name Office 1 Office 2 Mobile Home Company Address 1 Address 2 Professional role E mail Select and confirm the required search field e g Last name j Enter a search text If you for example only enter the first letter of the last name all entries...

Page 84: ...ion shown You can now enter new search criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the output list Select and confirm the option shown You may choose between the following criteria No qualifier Job function Address 1 Email Business 1 Mobile Business 2 Private Company Address 2 bdk Select and confirm the desired ...

Page 85: ...second and other letters The key is used to switch between letters and numbers The b d keys are used to delete individual characters You can control the search individually by entering extended characters To select extended characters first press the key Rule list You enter this character by selecting it in the extended characters Corporate phonebook f U E n t e r t h e n a m e Abc UK J L5 Abc K K...

Page 86: ...ubscriber Your primary line which is configured on another telephone simultaneously functions as the secondary line on that telephone Line utilization Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this lin...

Page 87: ...alls with the trunk keys Prerequisite Your phone rings and or a trunk key flashes quickly if nec T Press the trunk key that is flashing quickly not necessary for automatic trunk seizure prime line is not active Lift the handset or On hook dialing Speakerphone mode Dialing with trunk keys if nec S Press the free trunk key you wish to use to establish the connection not necessary for automatic trunk...

Page 88: ...ss the flashing line key The first call party is on hold on the other trunk T Press the trunk key that is flashing slowly The second call party is on hold You can switch between lines as often as you wish Press the trunk key flashing slowly each time MULAP conference release If configured consult your administrator you can program a key on your phone with the function MULAP Privacy Release Æ Page ...

Page 89: ...key is flashing quickly a call has arrived for you and needs to be answered or T LED on the DSS key is flashing slowly a caller is trying to reach another member of your team who has not yet answered Using DSS keys to accept calls Prerequisite Your telephone rings or the DSS key flashes if nec T Press the flashing DSS key This is not necessary if you are called directly DSS key flashes quickly Lif...

Page 90: ...activates the function for all trunk keys assigned to this trunk in your group Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown or S If available press the CFW MULAP key You have programmed a key with the incomplete CFW MULAP function excluding the call forwarding type and destination Æ Page 55 S Press the required line key or j Enter the req...

Page 91: ...able press the CFW MULAP key Understanding LED messages on the CFW MULAP key S The LED on the CFW MULAP key is off call forwarding is not active for this trunk or R The LED on the CFW MULAP key lights up call forwarding is active for this trunk or T The LED on the CFW MULAP key flashes slowly the trunk is the destination of call forwarding Program Service l Forward Line Off If you have activated c...

Page 92: ...ng Transfer on your phone The default label is Ring xfer Activating S Press the Ring xfer key The LED lights up or Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown S Press the required line key or j Enter the required trunk number Deactivating R Press the Ring xfer key The LED goes out or Settings Open the menu Æ Page 19 Select and confirm th...

Page 93: ...eously group call on all phones in the group until a group member answers the call Each station in the group can still be reached via its own station number You can activate and deactivate the audible signal for a hunt group group call or individual trunks in a group You are part of a hunt group or call group d Open the idle menu Æ Page 16 Select and confirm the option shown1 or Select and confirm...

Page 94: ...r the group trunk displayed is deactivated or Select and confirm the option shown 1 The audible tone for the group trunk displayed is activated or Select and confirm the option shown The audible tone for all groups and trunks is deactivated or Select and confirm the option shown The audible tone for all groups and trunks is activated Leave group Join group 301 X Group name 301 Group name Next Leav...

Page 95: ...ternal phones The phone that answers the call first receives the call Saving displaying and deleting telephones for the ringing group Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Follow the display prompts enter the internal station number Removing all telephones in a call ringing group Select and confirm the option shown Pickup group Spe...

Page 96: ...and confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown j To log on enter your identification number Agent Consult your administrator to find out what it is Logging on and off during your shift Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or ...

Page 97: ...own or Select and confirm the option shown Turning the night service on and off for UCD Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown Display the number of waiting calls Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Co...

Page 98: ... Prerequisite You are part of a hunt group group call Æ Page 93 in another HiPath 3000 OpenScape Business or OpenScape Office MX LX d Open the idle menu Æ Page 16 Select and confirm the option shown j Enter the DISA call number of the other HiPath 3000 OpenScape Business or OpenScape Office MX LX k or Confirm your entry j Enter the DISA station number of your phone k or Confirm your entry Select a...

Page 99: ... k or Confirm your entry j Enter the DISA station number of your phone k or Confirm your entry Activating d Open the idle menu Æ Page 16 Select and confirm the option shown Confirm the option shown or Select and confirm the option shown or Select and confirm the option shown j Enter the destination phone number Confirm the option shown Deactivating d Open the idle menu Æ Page 16 Select and confirm...

Page 100: ...Path 3000 OpenScape Business or OpenScape Office MX LX to which the night answer phone is connected k or Confirm your entry j Enter the DISA station number of the phone you wish to use to activate deactivate night answer k or Confirm your entry Activating d Open the idle menu Æ Page 16 Select and confirm the option shown j Enter the destination number temporary night answer service Confirm the opt...

Page 101: ...irm the option shown Select and confirm the option shown Select and confirm the option shown or Select and confirm the option shown or Select and confirm then follow the operating instructions j Enter the phone number Confirm the option shown Confirm the option shown Select and confirm the option shown Removing all telephones in a call ringing group d Open the idle menu Æ Page 16 Select and confir...

Page 102: ...irm the option shown 1 4 Enter the relay Opening a door If this feature is configured consult your administrator you can also activate the door opener Æ Page 36 in other HiPath 3000 OpenScape Business or OpenScape Office MX LX communication platforms d Open the idle menu Æ Page 16 Select and confirm the option shown j Enter the DISA station number of the HiPath 3000 OpenScape Business or OpenScape...

Page 103: ...stem sends the ring tone type and the dependent ring tone which you can adjust subsequently Æ Page 104 If Local ringer is selected the system sends the ring tone type and you select which ring tone is required for the respective ring tone type in the Local ringers menu Æ Page 106 z You can also configure the following setting via the web interface Æ Page 112 Settings Open the menu Æ Page 19 Select...

Page 104: ...age 16 Confirm the option shown Vol or Vol Raise or lower the volume Keep pressing the key until the desired volume is set k Save Adjusting the ringer pitch Vol or Vol Press one of the keys shown in idle mode Æ Page 16 Select and confirm the option shown Vol or Vol To adjust the ringer pitch Keep pressing the keys until the desired pitch is set k Save Adjusting the attention ring volume If you are...

Page 105: ...ess one of the keys shown in idle mode Æ Page 16 Select and confirm the option shown Vol or Vol To set the room type Keep pressing these keys until the setting you want appears on the screen k Save Language for system functions Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the language you wish to...

Page 106: ...e select 1 Internal and confirm the option shown Select the required ringer file 1 or pattern You will hear the associated ring tone melody Confirm the current ringer file Settings for the ring tone pattern If you selected Pattern as the ring tone you can still make settings for the pattern melody and the pattern sequence Select and confirm the option shown Select the required pattern melody betwe...

Page 107: ...elect and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the relevant option1 shown in the context menu Wired headset Cordless headset Conference unit Select and confirm the option shown User f Audio f Settings l Headset socket f Wired headset l 1 The phone disp...

Page 108: ... user password Select and confirm the option shown Select and confirm the option shown j Enter the current password at least six characters and confirm your entry Select and confirm the option shown j Enter the new password at least six characters and confirm your entry Select and confirm the option shown j Enter and confirm the new password once more Select and confirm the option shown User f Cha...

Page 109: ...igned to the phone in the network WBM URL HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in the browser LAN PC byte input The network or PC interface data packets received are illustrated dynamically as columns LAN PC byte output The network or PC interface data packets sent are illustrated ...

Page 110: ...ne flash only the menu key LED is continuously lit Your station number is displayed All pixels are active on the display The ring tone is audible Checking the key assignment You can check the key assignment on your phone to determine which functions are assigned to which keys Settings Open the menu Æ Page 19 Select and confirm the option shown Select and confirm the option shown S Press any key Th...

Page 111: ...e provides an overview HiPath 3000 Open Scape Business OpenScape Office display HiPath 4000 display Description Program Service Service menu Æ Page 19 Transfer Transfer Æ Page 27 View callbacks Show callback destinations Æ Page 33 Pickup directed Directed pickup Æ Page 34 Caller list Call list log Æ Page 38 Use speed dialing Use speed dialing Æ Page 42 Change speed dial Speed dial Call waiting trm...

Page 112: ...lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For further information consult your administrator or refer to the administration manual For more information about the IP address the web interface address and how to connect the telephone to the network refer to the section entitled Network inf...

Page 113: ...es Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button functions Login Log in to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Logout Log out from the phone ...

Page 114: ...password Ringer Ringer mode V Æ Page 103 HiPath Local ringer Local ringers V Æ Page 106 Name 1 Internal Ringer file Pattern melody Pattern sequence External Call Ringer file Pattern melody Pattern sequence Attention Ringer Ringer file Pattern melody Pattern sequence Audio Settings Headset socket V Æ Page 107 Phonebook Contact list V Æ Page 80 New contact V Æ Page 80 Last name First name Number Del...

Page 115: ...e reactions Apply to the administrator for authorization for relevant function Possible causes Dialed a non existent station number Called phone is unplugged Possible reactions Enter correct station number Call this station again later Possible causes Dialed your own station number Possible reactions Enter correct station number Incorrect input Not authorized Currently not possible Invalid station...

Page 116: ...ing fluids can lead to malfunctions or may damage the device Clean the phone with a soft and slightly damp cloth Do not use substances such as alcohol chemicals household cleaners or solvents as these substances can lead to surface damage or cause the coating to peel Labeling keys The following options are available for labeling keys of the OpenScape Desk Phone IP 35 G with the functions or number...

Page 117: ... usually confirmed using the Save exit option or discarded using the Exit no save option User Ringer Local Ringers Æ Page 106 1 1 Internal Option Save exit Name 1 Internal Ringer sound Ring file Pattern melody 2 Pattern sequence 2 2 External Call Option Save exit Name External Call Ringer sound Ring file Pattern melody 2 Pattern sequence 2 3 Attention Ringer Option Save exit Name Attention Ringer ...

Page 118: ...New user password Confirm password Option Save exit Network information Option Exit Phone address Æ Page 109 Web address IPv4 address LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Back ...

Page 119: ...one 60 For your phone 60 Call duration 60 Call forwarding 28 In the event of telephone failure 30 MSN in CO 31 Call list 18 Call request 18 Call signal 22 Call volume 22 104 Call waiting 53 Accepting 46 Tone off 47 Call waiting tone on off 47 Callback 32 Caller ID suppression 64 Caller list using 38 Calling a second party 27 Calls in queue 71 96 CE marking 3 Central telephone lock 66 CFNR 29 Charg...

Page 120: ...r phone on off 74 Programming a key 55 Resetting 74 Using from externally 75 G General information 10 Group call 93 H Handsfree answerback 35 Disabling 35 Enabling 35 Headset 34 HiPath 3000 Control relays 102 Relays 102 HiPath 5000 Group call 98 Hunt group 98 Night answer 100 Opening a door 102 Ringing group 101 Setting up follow me call forwarding 99 Holding 49 In the team 88 Hot line 44 Hotline ...

Page 121: ...ng steps Programming a key 58 Outgoing calls 18 Overload indication 71 Override 53 P Parking a call 48 Personal 19 Personal identification number 67 Phone Locking 66 Locking another 66 Locking unlocking 66 Locking unlocking centrally 66 Setting 103 Testing 110 Using another phone like your own 71 Phone settings 103 Picking up call 34 95 PIN 67 PIN saving 67 Primary line 86 Private line 86 Procedur...

Page 122: ...ne 86 Secure call 11 62 Connection status 63 Encrypted call 62 Tips 63 Unencrypted call 62 Sensors 79 Serial number 11 Setting headset port 107 Settings 103 Settings on your telephone 103 Shared line 86 Shift 26 Shift key 26 SingleLine phone 12 Speaker call 43 Speakerphone distance 4 Speakerphone mode Adjusting the room acoustics 105 Function 23 Setting the volume 105 Tips 11 23 Special dial tone ...

Page 123: ...ferring call 27 90 After announcement 52 Troubleshooting 116 Trunk flash 53 Trunk seizure automatic 25 U Unanswered calls 18 Unencrypted call 62 63 Uniform Call Distribution 96 User 19 User interface OpenScape Desk Phone IP 35G 13 User password 108 User support 10 Using Ethernet switches 21 Using network ports more efficiently 21 V Variable call forwarding 28 Voice encryption 11 62 Connection stat...

Page 124: ...19 With key bd bd Code Account code 60 X Advisory msg on Advisory msg off 69 69 X X Associated dialing 67 X Associated services 83 X Call waiting Waiting tone off Waiting tone on Call wait trm on Call wait trm off 55 87 87 490 490 X X X X X Callback View callbacks delete 58 58 X Caller list Save number 82 82 X X Conference Start conference Add party End conference View conf parties Remove party Dr...

Page 125: ...external calls only 3 internal calls only Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD off 1 11 12 13 1 495 495 64 64 X X X X X X X X X Headset Answer call X HF answerback on HF answerback off 96 96 X X Hotline Join group Leave group Rejoin all groups Leave all groups 85 85 85 85 X X X X Keypad dialing 503 Lock all phones 943 X Lock phone Unlock phone Change PIN 66 66 93 X X Functions di...

Page 126: ... call charges own phone Query call charges third party phone 65 X X Redial X Reject calls Release X Reserve trunk X Reset services 0 X Retrieve line 63 X Ring Transfer On Ring Transfer Off 502 502 X X Ringer cutoff on Ringer cutoff off 98 98 X X Ringing group on Ringing group off 81 81 X X Room monitor 88 X Select language 48 Send message View sent message View messages Mailbox 68 68 68 X X X X Sh...

Page 127: ...f 46 46 X X Toggle connect 2 X Trace call 84 X Transferring Trunk flash 51 X Uniform Call Distribution Log on Log off Available Not available Work on Work off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 405 X X X X X X X X X Use speed dialing Change speed dialing station 7 92 X X Functions display Interact ively Via the Program Service menu Settings Æ Page 19 With key...

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