Trilithic 720 DSP, Operation Manual

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Page I-11
720 DSP Operation Manual
Business Services Meter
Justify ROI
Field operations managers can now easily verify that all of their technicians are performing
the proper tests and are doing so at the right place and time—in near-real time. The
potential benefits include identifying techs who need additional training, improving team
performance, reducing truck rolls and cutting operating costs could obviously be significant.
At a higher level ViewPoint can deliver simple, standardized, system-wide reports and
dashboards that can help a director or VP of technical operations view the entire operation
at a glance to gain information that can be used to reduce service and repeat trouble calls.
Essentially, this integrated system approach allows cable operators to see much more
of their plant-wide operations and use the information in practical ways. The insights can
enable them to identify both localized problems and high-level system issues to make
decisions based on a clearer understanding of their overall operations and the associated
ROI.
Combining 720 DSPs in the field with the new ViewPoint WFM Module in the back office,
managers can view the health of their entire system—in near real-time, for total installation
& service management.
Total System Management
Combining the 720 DSP meter in the field with
the new ViewPoint Integrated Server in the back
office, managers now have simplified access
to intelligent management tools for monitoring,
assessing and improving the efficiency of their
total operation while making it even easier to
obtain consistent, repeatable results that give
supervisors that birds-eye view of the field for
Total System Management.
By unifying an entire MSO’s field operations in one convenient dashboard, managers can
easily verify compliance and quality throughout the entire plant, either by home, system,
region, division or any other attribute from a billing system.
This simple and completely customizable integrated system of field analysis and reporting
tools allows managers to watch over their entire field operations in one convenient
dashboard that compares each location in the system, analyzes the overall health of their
entire organization and addresses concerns in near real-time.
Smart Phone
PC Browser
Tablet
WFM Module