EO2P User Guide |Page 57
33706 Rev. A
Warranty
Transition Networks warrants to the original consumer or purchaser that each of its EO2Pxx4052-
111 products and all components thereof, will be free from defects in material and/or
workmanship for a period of five years from the original factory shipment date. Any warranty
hereunder is extended to the original consumer or purchaser and is not assignable. Transition
Networks makes no express or implied warranties including, but not limited to, any implied
warranty of merchantability or fitness for a particular purpose, except as expressly set forth in this
warranty. In no event shall Transition Networks be liable for incidental or consequential damages,
costs, or expenses arising out of or in connection with the performance of the product delivered
hereunder. Transition Networks will in no case cover damages arising out of the product being used
in a negligent fashion or manner.
This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or
abnormal conditions of operation or handling, including over-voltage failures caused by use outside
of the product’s specified rating, or normal wear and tear of mechanical components.
Transition Networks will, at its option:
•Repair the defective product to functional specification at no charge
•Replace the product with an equivalent functional product
•Refund a portion of purchase price based on a depreciated value
To return a defective product for warranty coverage, contact Transition Networks’ Customer
Support for a return authorization number.
Send the defective product postage and insurance prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343
USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return
authorization number must be written on the outside of the carton to ensure its acceptance. We
cannot accept delivery of any equipment that is sent to us without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be generated for payment on
any unit(s) not returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30
days. An invoice will be generated for payment on any unit(s) not returned within 30 days after the
demo/ evaluation period has expired.
The customer must pay for the non-compliant product(s) return transportation costs to Transition
Networks for evaluation of said product(s) for repair or replacement. Transition Networks will pay
for the shipping of the repaired or replaced in-warranty product(s) back to the customer (any and
all customs charges, tariffs, or/and taxes are the customer’s responsibility).
Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus actual
shipping costs to and from the customer. If the repair is greater than $200.00, an estimate is issued
to the customer for authorization of repair. If no authorization is obtained, or the product is
deemed not repairable, Transition Networks will retain the $200.00 service charge and return the
