EO2P User Guide |Page 56
33706 Rev. A
12
.
If PoE power fails or power is intermittent, reduce cable length between Local unit and Remote
unit or between Remote unit and connected PD. See page
51
.
13
. Record Model and System Information (below) and contact Tech Support; see below.
Record Model and System Information
After performing the troubleshooting procedures above, and before calling or emailing
Tech Support, record as much information as possible to help the Tech Support Specialist.
1. Record Device page Hardware and Software Information:
EO2PSE4052-111 (Local)
EO2PD4052-111 (Remote)
Serial Number
HW Version
EO2P FW Version
PoC FW Version
2. Record EO2PSE4052-111 LED Status: _______________________________________________
_________________________________________________________________________________
3. Record EO2PD4052-111 LED Status: _______________________________________________
_________________________________________________________________________________
4. Your Transition Networks service contract number: _____________________________________
5. Describe the problem: ____________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
6. Describe actions already taken to resolve the problem (e.g., change mode, reset, etc.): ________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
7. The model # and serial # of other Transition Networks products in the network: _____________
_________________________________________________________________________________
_________________________________________________________________________________
8. Describe your network environment (layout, cable type, cable distance, etc.): ________________
_________________________________________________________________________________
_________________________________________________________________________________
9. This device history (i.e., have you returned the device before, is this a recurring problem,
previous Return Material Authorization (RMA) numbers, etc.): ______________________________
________________________________________________________________________________
________________________________________________________________________________
10. List 3
rd
party equipment in the network (e.g., WAP, Remote camera, etc.): _________________
________________________________________________________________________________
________________________________________________________________________________
