Telecor DP200 User Manual Download | Manualshive

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Contents

Welcome .................................................................................. ix
Conventions in this Guide ...................................................... x
Font Styles Used ...................................................................... x

OVERVIEW ............................................................................................ 1

Overview of the

Telecor

Display Phone Model 200 (DP200) . 3

The Character Display ............................................................. 4

Internal Call Display ....................................................................... 5
External Calls Transferred by a Receptionist .................................. 5
Feature Status Display ................................................................... 6
External Calls Transferred by an Auto Attendant .......................... 6
Voice Mail Status Display ............................................................... 7
Automatic Call Distribution Status Display ................................... 7

Standard Feature Buttons ....................................................... 8
Custom Feature Buttons .......................................................... 8

BASIC OPERATION .............................................................................. 11

Overview of Basic Operation ................................................ 13
Making an Internal Call ......................................................... 13
Making an External Call ........................................................ 14

Direct External Dial Tone .............................................................. 14

Enabling Direct External Dial Tone ........................................ 15
Disabling Direct External Dial Tone ....................................... 15

Disconnecting a Call ............................................................. 15
Answering a Call ................................................................... 16

Caller ID ........................................................................................ 16
Answering Multiple Calls ............................................................. 17

Placing a Call On Hold .......................................................... 18
Taking a Call Off Hold ........................................................... 18
Transferring a Call ................................................................. 18
Redialing an External Number ............................................. 19
Using the Speakerphone ...................................................... 19

Making a Call with the Speakerphone .......................................... 19
Answering a Call with the Speakerphone ..................................... 20
Disconnecting a Call with the Speakerphone ............................... 20

Contents

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Summary of Contents for DP200

Page 1: ...Telecor Display Phone Model 200 DP200 User s Guide Telecor Inc ...

Page 2: ... THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT DEFECTS IN THE SOFT WARE WILL BE CORRECTED FURTHERMORE TELECOR INC DOES NOT WARRANT OR MAKE ANY REPRESENTA TIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS ACCURACY RELIABILITY ...

Page 3: ...elephone equipment If this happens the telephone company will provide advance notice so that you can modify your equipment to maintain uninterrupted service If the trouble causes harm to the network the telephone company may ask you to disconnect this equipment from the network until the problem has been solved If you experience trouble with this telephone equipment please contact Telecor Inc 1114...

Page 4: ...iquette d Industrie Canada identifie le matériel homologué Cette étiquette certifie que le matériel est conforme aux normes de protection d exploitation et de sécurité des réseaux de télécommunications comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal Le Ministère n assure toutefois pas que le matériel fonctionnera à la satisfaction de l utilisat...

Page 5: ...uttons 8 Custom Feature Buttons 8 BASIC OPERATION 11 Overview of Basic Operation 13 Making an Internal Call 13 Making an External Call 14 Direct External DialTone 14 Enabling Direct External DialTone 15 Disabling Direct External Dial Tone 15 Disconnecting a Call 15 Answering a Call 16 CallerID 16 Answering Multiple Calls 17 Placing a Call On Hold 18 Taking a Call Off Hold 18 Transferring a Call 18...

Page 6: ...Ringing at Another Extension 30 Picking Up a Call in a Group 31 Parking a Call 31 Retrieving a Parked Call 32 Paging Over a Paging Zone 32 Using Personal Speed Dials 33 System Speed Dials 33 Customizing the DP200 Display Phone 34 Feature Buttons 34 Customizing Feature Buttons 34 Reviewing Feature Buttons 36 Customizing Extension View Buttons DSS BLF 36 Customizing an Individual Extension View Butt...

Page 7: ...Sending a Message to an Individual Group or Range of Extensions 57 Sending a Message to an Individual or Group 57 Sending a Message to a Range of Extensions 58 Forwarding a Voice Mail Message to an Individual Group or Range of Extensions 58 Forwarding a Voice Mail Message to an Individual or Group 59 Forwarding a Voice Mail Message to a Range of Extensions 59 Gaining Access to Your Voice Mail From...

Page 8: ...ion to Multiple Pagers 65 Setting Up the Number of Paging Attempts 65 Setting Up the Paging Interval 65 Redirecting New Voice Mail Messages to Other Extensions 66 Turning Off Redirecting New Voice Mail Message 66 INSTALLATION 67 Installation Overview 69 Installing Your DP200 Display Phone 69 For a Desktop Phone 70 For a Wall Mount Phone 71 REFERENCE 73 Feature Buttons and Access Codes 75 Feature K...

Page 9: ...uide is organized into six sections Section 1 gives an introduction to the DP200 Display Phone Section 2 provides instruction for basic operation of the DP200 Display Phone Section 3 describes advanced call processing features of the DP200 Display Phone Section 4 includes a comprehensive overview of the DP200 Display Phone Voice Mail features Section 5 describes the installation of the DP200 Displ...

Page 10: ... the DP200 Display Phone The graphics are placed next to numbered steps and information set off by bullets When you see a graphic like the one in the left margin it means that the status lamp is blinking When you see a graphic like the one in the left margin it means that the status lamp turned on When you see a graphic like the one in the left margin it means that the status lamp is turned off Fo...

Page 11: ...one has a 2 line by 16 character display which gives you useful information about the calls you are handling The A Feature button enables you to switch between name and extension Pressing the B Feature button enables you to gain access to features such as Do Not Disturb Call Forwarding Handsfree Call Waiting Voice Mail and Automatic Call Distribution ACD groups The DP200 Display Phone is equipped ...

Page 12: ...Figure 1 DP200 Display Phone Volume Control button Speakerphone on off button The Character Display The DP200 Display Phone is equipped with a 2 line by 16 character display that gives you useful information about the calls you are handling When the DP200 Display Phone is not in use your name or station appears on the top line and the date and time are displayed on the second line Norm Stenger Oct...

Page 13: ...402 Figure 4 Internal call with extension display Note The indicates that the call is not connected The indicates to the person reading the display that this call is in preview mode External Calls Transferred by a Receptionist If your company has a receptionist who uses the Telecor Attendant98 CTI client application the receptionist can transfer calls with a Text Message and Caller ID Note Station...

Page 14: ...rnal Calls Transferred by an Auto Attendant If your company is using an Auto Attendant the first line displays the Auto Attendant the caller dialed and the information shown on the second line is what your system configuration is set up to display when that Auto Attendant is dialed 1 Press the A Feature button to switch between the Text Message display Caller ID Name and Caller ID Number display F...

Page 15: ...ith Caller ID display Automatic Call Distribution Status Display Press the B Feature button three times to show the Automatic Call Distribution ACD display This display shows the ACD group number followed by the number of calls waiting in queue the number of agents logged on to the ACD the time of the caller who has been waiting the longest and if you are in wrap up mode After the ACD status appea...

Page 16: ...aking an External Call page 14 or Basic Operation page 11 Voice Mail Press the VOICE MAIL Feature button to gain access to your new and old Voice Mail For complete instructions see Voice Mail page 49 Redial Press the REDIAL Feature button to dial the previous number dialed This feature is for external calls only Hold Press the HOLD Feature button to place the selected line on Hold The status lamp ...

Page 17: ... buttons to call or transfer calls to the extensions you dial most often EXT B EXT C EXT 2 CONFERENCE 3 PICK UP GROUP 1 2 A Walter Cliff Jenny 101 104 109 1 PAGE ALL 5 BLIND HOLD 6 BLIND XFER TO VM 4 PICK UP EXTENSION 7 FORWARD TO 8 FORWARD CANCEL 9 P SPEED DIAL 10 TRANSFER 11 DND ON OFF 12 PARK Figure 12 Custom Feature buttons The extension status lamp on each Extension View button stays on when ...

Page 18: ...irst line of the display shows the number of active calls at the extension you dialed The second line shows the name of the person you are calling 1 1 Wait Calls 0 Cliff Fitzgerald Figure 1 Internal call Note If the Direct External Dial Tone feature is enabled press the FLASH Feature button and then dial the extension For more information see Direct External Dial Tone page 14 3 When the person ans...

Page 19: ...et 2 Press 9 for an external line An external dial tone sounds enabling you to make your call A busy signal means that all external lines are in use An error signal a series of beeps means that your extension can t be used to make an external call Note By enabling Direct External Dial Tone you don t have to press 9 to get an external dial tone For more information see Enabling Direct External Dial...

Page 20: ...wing steps 1 Lift the handset 2 Press 4 Two beeps sound 3 Hang up the handset Disabling Direct External Dial Tone To disable the Direct External Dial Tone feature complete the following steps 1 Lift the handset 2 Press 4 Two beeps sound 3 Hang up the handset Disconnecting a Call To disconnect a call hang up the handset or press the SPEAKERPHONE button For more information on using the Speakerphone...

Page 21: ...t appears on the second line 1 00 04Attendant Bill With Acme 1 Figure 4 External call with text message Caller ID You can display Caller ID information if your system is set up with Caller ID when your receptionist transfers a call with a Text Message 1 Press the A Feature button once to display the Caller ID Name Press the A Feature button twice to display the Caller ID Number A 1 00 04Attendant ...

Page 22: ...t the call is not connected If the receptionist transfers the call with a Text Message it appears on the second line 2 2 Ring Attendant Norm with ABC Figure 7 Second incoming call Note Previewing a second call doesn t interrupt your current call 2 Press the LINE 2 button a second time to answer the call and place the first call on hold The LINE 2 button status lamp turns on and the LINE 1 button s...

Page 23: ...hile the call is on Hold and the character on the display changes to an indicating the line is not connected Taking a Call Off Hold 2 Press the LINE 1 button to take a call off hold Both you and the caller hear two beeps and the character on the display changes to an indicating your call is again connected The LINE 1 button status lamp remains on Transferring a Call To transfer a call to another e...

Page 24: ... DP200 Display Phone is equipped with a Speaker phone that enables you to speak to callers without picking up the handset You can use the Speakerphone when making and receiving calls You can adjust the volume of the Speakerphone by pressing the VOLUME button which is located next to the SPEAKERPHONE button Note You can t use the Speakerphone with a headset Making a Call with the Speakerphone To ma...

Page 25: ...ne To answer a call ringing at your station with the Speaker phone 1 Press the SPEAKERPHONE button and you are connected to the call The Speakerphone status lamp illuminates Disconnecting a Call with the Speakerphone To disconnect a connected call with the Speakerphone 1 Press the SPEAKERPHONE button The Speakerphone status lamp turns off SPEAKERPHONE SPEAKERPHONE SPEAKERPHONE ...

Page 26: ... with your system installer to see if any changes were made to the system default settings Blind Call Processing The DP200 Display Phone gives you the ability to decide what to do with your calls Blind call processing means that you do not have to answer a call to use the DP200 Display Phone features Blind call processing is performed only by using the customizable Feature buttons on the DP200 Dis...

Page 27: ... a Specific Extension You can blind transfer a call to a specific extension without connecting to the call For example you want to blind transfer a call to Extension 101 By customizing a Feature button for Blind Transfer to Extension 101 you can blind transfer calls to Extension 101 For more information see Customizing Feature Buttons page 34 Conference Rooms The Telecor VS1 phone system includes ...

Page 28: ... press the SPEAKERPHONE button 2 Dial the Conference Room extension Two beeps sound indicating that you are transferred to the Conference Room The second line of the display briefly shows the number of connected calls to the Conference Room and then reads Conference Room Locking or Unlocking a Conference Room After all callers have entered the Conference Room anyone in the Conference Room can lock...

Page 29: ...status lamp blinks 2 Use Line 2 to answer a second call or make a second call The LINE 2 button status lamp illuminates 4 Press the CONFERENCE Feature button Both calls are placed on hold and the LINE 1 and LINE 2 button status lamps blink 5 Press the LINE 1 button All three parties are now connected Callers connected to the conference hear a three beep entrance tone Note You must press the line b...

Page 30: ... to Another Extension To forward your calls to another extension on the Telecor VS1 phone system complete the following steps 1 Lift the handset or press the SPEAKERPHONE button 2 Press the FORWARD TO Feature button You hear a two beep tone 3 Dial the extension to which you want your calls forwarded You hear a two beep tone and the second line of the display shows the extension to which you are fo...

Page 31: ...sturb DND You can set up the DP200 Display Phone to forward calls to your Voice Mail using the Do Not Disturb DND feature Do Not Disturb blocks calls from your station and forwards them based on the system settings such as to your Voice Mail or to other stations See your system installer for information about system settings 1 Press the DND ON OFF Feature button The second line of the display read...

Page 32: ... calls from the specified extension are being forwarded to your extension Note If you forward calls from an extension using a DP200 Display Phone or a Telecor Connect98 CTI client application station the extension s display shows that calls are being forwarded to your extension 3 To cancel forwarding press the FORWARD CANCEL Feature button on the station extension from which you forwarded calls No...

Page 33: ...ward ing at that extension Picking Up a Call Ringing at Another Extension To pick up a call that is ringing or on hold at another extension complete the following steps 1 Lift the handset or press the SPEAKERPHONE button 2 Press the PICK UP EXTENSION Feature button You hear a two beep tone 3 Dial the extension of a ringing or holding call Pickup Extension first attempts to pick up any ringing call...

Page 34: ...NE button 2 Press the PICK UP GROUP Feature button Any ringing call is picked up in your group Note Check with your system installer for extensions in your group Parking a Call The Park feature enables you to park a call in one of 10 Park Zones on the Telecor VS1 phone system Parked calls can be retrieved from any extension While parked callers hear on hold music To park a call complete the follow...

Page 35: ...your station Paging Over a Paging Zone The Page Over Zone feature enables you to make an announcement that is heard on all speakers and speaker phones in the Page Zone that you dial Use Page All to make an announcement that is broadcast over all Page Zones set up on your Telecor VS1 phone system Note Page Zones are set up by your system installer To make an announcement over all Paging Zones compl...

Page 36: ...peed Dials page 39 To use a Personal Speed Dial complete the following steps 1 Lift the handset or press the SPEAKERPHONE button 2 Press the PERSONAL SPEED DIAL Feature button You hear a two beep tone 3 Press the number 0 9 of the Personal Speed Dial you want to use If you select a number that isn t assigned a Personal Speed Dial you hear an error tone System Speed Dials The Telecor VS1 phone syst...

Page 37: ...ation on the following pages gives you instructions for customizing your DP200 Display Phone features Feature Buttons You can use the 12 Feature buttons to gain access to the advanced call processing features of the DP200 Display Phone Each Feature button has a default system setting However you can use the Feature button programmer to customize the Feature buttons to fit your call processing need...

Page 38: ...3 Press the Feature button you want to change A voice prompt says Enter the desired Feature Code 4 Dial the two digit feature code For example Handsfree 14 For a list of feature codes see Feature Buttons and Access Codes page 75 If you enter a code not on the list a voice prompt says I m sorry That is not a valid code If you enter a correct code a voice prompt confirms your selection Note To set a...

Page 39: ...t Step 3 for each Feature button you want to review When finished press to return to the main menu or hang up Customizing Extension View Buttons DSS BLF Three of the five Line Appearance buttons on the DP200 Display Phone can be customized as Extension View buttons known as Direct Station Select Busy Lamp Field DSS BLF buttons Note Line Appearance buttons used for additional phone lines cannot be ...

Page 40: ... the voice prompt says Invalid Feature button selection 4 Dial the extension you want to view For ex ample dial extension 101 Repeat Steps 3 and 4 to customize additional Extension View buttons Additional Monitoring Features You can customize the Extension View buttons DSS BLF to monitor the status of Guest Mailboxes Work Groups Conference Rooms and Automatic Call Distribution ACD Groups For more ...

Page 41: ...ion View status lamp is off the Conference Room is empty A blinking status lamp indicates the Conference Room is in use and when the lamp is on it means the Conference Room is locked Automatic Call Distribution ACD When the Automatic Call Distribution ACD Extension View status lamp is off there are no calls in the queue A blinking status lamp indicates a call in the queue and when the lamp is on i...

Page 42: ...ne 4 for a four line phone 5 for a five line phone Hang up Note You do not receive any confirmation after you select the number of phone lines Programming Personal Speed Dials You can program up to 10 Personal Speed Dials 0 9 on the DP200 Display Phone For more information on using Personal Speed Dials see Using Personal Speed Dials page 33 To program a Personal Speed Dial complete the follow ing ...

Page 43: ...not dial 9 The voice prompt confirms your Personal Speed Dial 6 Press to return to the Personal Speed Dial menu Repeat Steps 3 5 for each Personal Speed Dial you want to program Reviewing Personal Speed Dials 1 Lift the handset or press the SPEAKERPHONE button and then dial 7801 to gain access to the Feature button programmer A voice prompt says You have accessed the Feature button programmer 2 Pr...

Page 44: ...te your working environment When you are in Office Mode volume settings are lower than they are in Warehouse Mode You can change the Page Volume Ring Select and Ringer Volume for each Mode To change the Mode complete the following steps 1 Slide the PROGRAM switch to the right The Program switch is located on the right side of your DP200 Display Phone By default the DP200 Display Phone is set for O...

Page 45: ...turns the Page Volume Ring Select and Ringer Volume settings to the program defaults 3 Slide the PROGRAM switch to the left to return to the main status display Changing the Page Volume To change Page Volume settings complete the following steps 1 Slide the PROGRAM switch to the right 2 Press to display Page Volume Note You can scroll through Program options by pressing either the key or the key 3...

Page 46: ...tch to the left to return to the main status display Changing the Ringer Volume To change the Ringer Volume complete the following steps 1 Slide the PROGRAM switch to the right 2 Press or to display Ringer Volume 3 Press the VOLUME button next to the SPEAKERPHONE button to increase or decrease the Ringer Volume 2 Press or to display Ring Select 3 Press the VOLUME button next to the SPEAKERPHONE bu...

Page 47: ...74 to gain access to additional programming features You do not need to pick up the headset 3 Press until the display shows the Headset setting VOLUME PRGM Figure 9 Headset Mode Program Mode Headset On 4 Press the VOLUME button to turn the Headset on or off 5 Slide the PROGRAM switch to the left to return to the main status display Warning Do not change the settings of the other additional program...

Page 48: ... interrupt ing your modem connection To pick up a another line while using your cordless phone press Flash the number of the line you want to pick up Disabling Call Waiting Tones Call Waiting tones alert you of a second call when you are connected to a call By customizing a Feature button for Call Waiting On Off you can enable or disable Call Waiting tones To disable Call Waiting tones complete th...

Page 49: ...indicate that a call is connected When Handsfree is turned off you must use your handset or headset to answer ringing internal calls at your extension By customizing a Feature button for Handsfree On Off you can turn Handsfree on or off To turn on Handsfree complete the following steps 1 Press the Feature button customized for Handsfree You do not need to pick up the handset 2 Press the B Feature ...

Page 50: ...the RINGER switch on your DP200 Display Phone you can turn the ringer on or off The RINGER switch is located on the right side of your DP200 Display Phone next to the PROGRAM switch Slide the RINGER switch to the right to turn your ringer on slide the RINGER switch to the left to turn your ringer off RINGER RINGER Figure 12 DP200 Data Port Ringer On Off switch Program switch ...

Page 51: ...code Note If Voice Mail passcodes are not configured during your system setup there is no passcode voice prompt For more information see Creating or Changing Your Voice Mail Passcode page 55 The Voice Mail Prompts After gaining access to Voice Mail an announcement tells you how many new and old Voice Mail messages you have The voice prompts you hear at this point lead you through the other Voice M...

Page 52: ...g the Keypad for Voice Mail Features Use the Keypad to handle your Voice Mail calls the way you want Figure 3 illustrates how to use the Keypad see Listening to a Voice Mail Message page 53 for complete instructions Stopping a Recording Press or 0 to stop recording and then follow the voice prompts for further options 7 PRS Figure 3 Voice Mail features on the Keypad 1 ABC 2 3 DEF 4 GHI 6 MNO WXY 9...

Page 53: ...Voice Mail messages they are automatically saved Check with your system installer to learn how long messages remain saved Press 4 to rewind the message for five seconds Press 5 to pause during the message the message resumes in 20 seconds Press 6 to fast forward the message five seconds Press 7 to forward the message to another Voice Mail extension you can record comments about the message you for...

Page 54: ...recording Press 3 to create or change your passcode Dial the four numbers of your new passcode Press 4 to turn on or off the time and date notation with each message you retrieve Press 5 to turn on or off the Caller ID announced after each message Press 6 to change the playback order of your messages last in first out or first in first out Press 7 to set up your Voice Mail Notification number Foll...

Page 55: ...ew passcode a voice announcement tells you what numbers you pressed Recording a Voice Mail Greeting A Voice Mail greeting is a recording of your voice that callers hear before they record a message in your Voice Mail 1 Lift the handset and then press the VOICE MAIL Feature button If prompted dial your passcode 2 Press 2 to gain access to the Setup Options menu 3 Press 1 to record a Voice Mail gree...

Page 56: ...me Press to stop recording You are prompted to dial the first three letters of your last name on the Keypad Press 2 to play back your recording Press 3 to remove your name from the Dial by Name directory Blind Transferring a Call to Voice Mail Blind Transfer means that you don t have to answer a call to transfer it to Voice Mail Suppose you want to Blind Transfer a call that you know is not import...

Page 57: ...ft the handset and then press the VOICE MAIL Feature button If prompted dial your passcode 2 Press 7 3 Dial the extension of the individual or group receiving the message Dial additional extensions when prompted Note If you don t know the extension of the person you are calling press 8 and you are prompted to dial the first three letters of the person s last name to use the Dial by Name feature 4 ...

Page 58: ...scode 2 Press 7 For example to dial the range of extensions 100 to 125 1 Dial the first extension in the range 100 2 Press 3 Dial the last extension in the range 125 4 Press Follow the voice prompts to record your message Forwarding a Voice Mail Message to an Individual Group or Range of Extensions At some point you may need to forward a Voice Mail message you received to another individual extens...

Page 59: ...s 8 and you are prompted to dial the first three letters of the person s last name to use the Dial by Name feature 3 Press when your list is complete You are prompted to record a prefacing message Use this time to give any necessary information to the person s receiving the message Forwarding a Voice Mail Message to a Range of Extensions To forward a Voice Mail message to a range of extensions com...

Page 60: ...l From Another Internal Phone 1 Lift the handset and dial 6 your extension Wait for your greeting 2 Press when your greeting begins If prompted dial your passcode 3 Follow the voice prompts accordingly Gaining Access to Your Voice Mail From an External Line 1 Dial your company telephone number 2 Dial 6 extension when the Auto Attendant prompts you 3 Press when you hear your greeting If prompted di...

Page 61: ...new messages You can customize your Voice Mail to alert up to three different pagers when you receive a new message It is also possible to redirect your new Voice Mail to up to 20 other extensions Only new messages are redirected old messages are left untouched There are two levels of settings for Voice Mail Notifica tion Basic Voice Mail Notification and Advanced Voice Mail Notification Basic Voi...

Page 62: ...er a 9 prior to the pager telephone number 2 Dial your Personal Identification Number PIN followed by the key If your pager does not require a PIN press the key only 3 Dial the numeric message you want displayed on your pager followed by the key You can enter up to 24 digits 4 To turn on Caller ID display press 1 or to turn off Caller ID display press 2 Note Caller ID must be installed on your pho...

Page 63: ... of Turning On Basic Voice Mail Notification on a Digital Pager page 62 Advanced Voice Mail Notification Advanced Voice Mail Notification gives you several options for sending pager notification upon receipt of a new Voice Mail message Through the Advanced options you can customize your Voice Mail to contact up to three pagers set the number of times pages are sent until answered and set the time ...

Page 64: ... Mail Notifica tion followed by the key You do not need to enter a 9 prior to the pager telephone number 3 Dial your PIN followed by the key If your pager does not require a PIN press the key only 4 Enter the numeric message you want displayed on your pager followed by the key You can enter up to 24 digits You will hear a playback of all the numbers you have entered pager number PIN if needed nume...

Page 65: ...ess 2 or 3 respectively for the second or third pager Note If cancelling notification to only one of the pagers change only that pager s settings Notification to the other pagers remains as customized Setting Up the Number of Paging Attempts 1 Press 5 while in theAdvanced Voice Mail Notification options of your Voice Mail 2 Press the maximum number of times to be paged followed by the key Note 10 ...

Page 66: ...direct After you enter an extension a voice recording verifies the extension entered Note If you do not know the extension of a person press 8 to enter a Dial by Name directory This directory allows you to enter the first three letters of a person s last name instead of their extension You can enter up to 20 extensions 3 Press the key when your extensions list is complete Turning Off Redirecting N...

Page 67: ...e type of mounting to be used 1 Turn the phone face down so that you see the bottom of the housing as shown in Figure 1 2 Plug one end of the handset cord into the handset jack located on the bottom of the housing The end clicks into place when properly inserted Route the handset cord through the handset channel in the housing Handset Channel Handset Jack Locking Slot Wal Mount Locking Slot Deskto...

Page 68: ...that its wide end is toward the upper half of the phone housing 3 Insert the baseplate mounting posts into the topmost pair of mounting post holes in the housing 4 Squeeze the baseplate latch into the locking slot on the housing Verify the baseplate is firmly attached 5 Plug the other end of the handset cord into the handset The end clicks into place when properly inserted 6 Turn the phone right s...

Page 69: ...f of the phone housing 3 Thread the free end of the line cord up through the hole in the center of the baseplate The cord should come out the back side of the baseplate 4 Insert the baseplate mounting posts into the lower pair of mounting post holes in the housing 5 Insert the two provided screws in the phone to hold the baseplate 6 Squeeze the baseplate latch into the locking slot on the housing ...

Page 70: ... phone down as far as it will go Verify the phone is securely fastened before letting go 9 Adjust the position of the handset retaining hook located on the face of the housing by lifting up the hook and rotating it 180 When properly positioned the edge of the hook extends beyond the lip of the handset well 10 Plug the free end of the handset cord into the handset Hang the handset cradle in the cra...

Page 71: ...og off allACD groups onto which you are logged ACD Log OnWith Specific Code 19 ACD code Log on to an ACD using a preassigned account code ACD Wrap Up Cancel 42 Cancel the automatic wrap up mode so that you can receive more calls from the ACD queue Blind Hold 26 Place an incoming call on hold without first answering the call Blind Transfer 05 Extension Transfer a call ringing at your extension to a...

Page 72: ...xtension Forward To 12 Forward your calls to another exten sion ForwardTo Specific Extension 13 Extension Forward your calls to a specific extension Handsfree On Off 14 Turn on or off the Handsfree mode Music Over Speaker 39 Hear music over the phone speaker if your system is connected to a music source Page Over Specific Zone 25 Zone Number Gain access to a specific Paging Zone to make an announc...

Page 73: ...oor lock Station Status 16 Hear the system port number and extension number of the station System Speed Dial 33 Gain access to System Speed Dial numbers There are 99 System Speed Dial numbers shared by everyone on the system Each Speed Dial number has a code 01 99 associated with it that must be dialed after pressing the System Speed Dial button System Speed Dial with Specific Number 34 Code Gain ...

Page 74: ... Disturb On 5 Do Not Disturb Off 5 Extension Status 7 External Flash Flash 2 Forward Cancel 3 Forwarding From 3 Extension Forward To 3 Dial Extension ForwardToYour Voice Mail 3 Page All Zones 9 Page Zone 1 9 Page Zone 2 9 Park Place Flash 0 9 Park Retrieve 2 0 9 Personal Speed Dial 4 0 9 Pick Up Extension 8 Extension Pick Up Group 8 Redial 0 Reset Extension 8 6 System Speed Dial 4 01 99 Transfer A...

Page 75: ...ame quality as new parts or products All replaced parts become the property of Telecor Telecor may at its sole option refuse to accept as defective product that a is subject to the Exclusions provision set forth prior or b cannot be demonstrated to be defective by Telecor and you are unable to provide adequate information describing how the product failed Such product will at your option and expen...

Page 76: ... EVEN IF TELECOR ORATELECOR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT WILL TELECOR BE LIABLE FOR ANY CLAIM BY ANY OTHER PARTY In no event shall Telecor s total liability to you for all damages losses and causes of action whether in contract tort including negligence or otherwise exceed the amount paid by you for the product Product Changes TELECOR RE...

Page 77: ...rmal use of the Software rent lease loan sell distribute or create derivative works based upon the Software in whole or in part You may not electronically transfer the Software from one computer to another over a network except as required for normal use of the Software Termination This license is effective until terminated You may terminate this License at any time by destroying the Software and ...

Page 78: ... WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS ACCURACY RELIABILITY OR OTH ERWISE NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TELECOR OR A TELECOR AUTHORIZED REPRESENTATIVE SHALLCREATEAWARRANTYOR INANYWAYINCREASE THE SCOPE OF THIS WARRANTY SHOULD THE SOFTWARE PROVE DEFECTIVE YOU AND NOT T...

Page 79: ...cting a call 15 20 using the Speakerphone 20 DND On Off Feature button 28 29 Do Not Disturb 6 28 76 78 dry contact relay 77 DSS BLF buttons 9 36 A A Feature button 6 14 16 answering a call 16 17 20 multiple calls 17 using the Speakerphone 20 Automatic Call Distribution ACD 7 38 75 78 ACD Log Off 75 78 ACD Log On 75 78 monitoring 38 status display 7 Wrap Up Cancel 75 78 B B Feature button 6 7 45 46...

Page 80: ...On Off 46 PageAll 32 Page Over Zone 33 Pickup Extension 30 Pickup Group 31 Redial 8 reviewing 36 standard 8 Flash 8 Hold 8 18 Mute 8 Voice Mail 8 System Speed Dial 34 Voice Mail 51 Feature buttons 3 Feature keystrokes 78 Feature Status Display 6 Flash button 3 8 13 Forward Cancel 76 78 Forward From 76 78 specific extension 76 Forward To 78 specific extension 76 Forwarding a Voice Mail message 58 5...

Page 81: ...er Zone 76 Page Over Zone Feature button 33 PageVolume 41 42 changing settings 42 Page Zone 1 78 Page Zone 2 78 Paging 32 76 78 over a Paging Zone 32 over all Paging Zones 32 78 over specific zone 76 Park 76 78 Park Retrieve 76 78 parking a call 31 32 retrieving 32 Passcode 54 55 Voice Mail 54 creating or changing 55 Personal Speed Dial Feature button 33 Personal Speed Dials 39 40 76 78 programmin...

Page 82: ...s Display 6 7 Automatic Call Distribution 7 Feature 6 Voice Mail 7 System Speed Dials 33 34 77 78 T Text Message 16 Transfer 56 77 blind 56 to your Voice Mail 56 to a specific extension 77 Transfer button 18 transferring a call 18 19 78 announced 19 78 unannounced 19 78 V VoiceMail 24 51 66 77 78 blind transferring a call to 56 Dial by Name Directory 56 setting up your name 56 exiting 52 forwardin...

Page 83: ...3 8 Voice Mail feature button 51 Voice Mail Notification on a Digital Pager 61 66 Advanced settings 63 66 cancelling notification to multiple pagers 65 gaining access 63 redirecting new messages to other extensions 66 setting up notification to up to three pagers 64 setting up the paging interval 65 setting up the number of paging attempts 65 turning off redirecting 66 Basic settings 61 63 gaining...

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