Telecommunications Techniques Corporation interceptor 147, Reference Manual, Page: 222 / 280

9
9-4
INTERCEPTOR 147 2 Mbit/s and Data Analyzer
Maintenance and Service
9.3.2 In-Warranty Service
Equipment in warranty must be returned to the factory or
authorized service center with shipping prepaid. The
equipment should be packed and shipped in accordance
with Instructions in Section 1.4 of this manual. Before
returning any equipment, the customer must obtain a
Return Authorization (RA) number by contacting the
nearest TTC Repair Center. The RA number should appear
on all paperwork and be clearly marked on the outside of
the shipping container.
After TTC repairs the equipment, it will be tested to
applicable specifications and returned to the customer
with shipping prepaid. A brief description of the work
preformed and the materials used will be provided on the
Equipment Repair Report furnished with the returned
equipment.
9.3.3 Out-of-Warranty Service
The procedure for repairing out-of-warranty equipment is
the same as that used for equipment still in warranty.
However, there is a minimum charge applied to each
request for out-of-warranty service. The minimum charge
guarantees the customer an estimate of the repair costs and
is used as credit against actual materials and labor costs
should the equipment be repaired. Contact the nearest
TTC Repair Center for specific information on the
minimum out-of-warranty charge.
The customer will be billed for parts plus standard rates in
effect at the time of repair. The customer will also be
required to furnish a purchase order number before repair
work can be started, and TTC (or the authorized service
center) must receive a hard copy of the purchase order
before the repaired equipment may be shipped to the
customer. A description of the labor and materials used
will be provided in the Equipment Repair Report.