Sun Microsystems SunLink SNA 9.1 PU2.1, Configuration Manual

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12-38 SunLink SNA 9.1 PU2.1 Server Configuration Guide—August 1997
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12.5 Getting Help
Sun is committed to 100% customer satisfaction and provides both a Technical
Support staff and a Professional Services staff.
12.5.1 Technical Support
If you have difficulty installing, configuring, or operating a Sun product,
contact Sun Technical Support.
Before you call, have the following information available:
•
Your maintenance ID.
•
Your company name and location.
•
Time the problem occurred.
•
Description of the problem, including whether you can determine the source
of the problem based on its symptoms.
•
Any pertinent information related to the problem, such as error messages or
sample output.
To contact Technical Support, call your Service Representative.
Note – Services not covered by your maintenance contract may be billable.
Your Service Representative will tell you whether the service you are
requesting is covered by your maintenance contract or is a billable service.
12.5.2 Professional Services
The Professional Services staff provides the following services:
•
Extended training for system/network administrators.
•
Step-by-step installation and configuration guidance.
•
Customized creation of scripts for automation, integration, and product
enhancement.
•
Analysis of network performance.
•
Customized setup of the Sun LU6.2 and Sun LU0 features.
•
Diagnostics for Sun LU6.2 program failures.
To contact Professional Services, call your Service Representative.