US and Canada 800.683.2378, International 904.641.1666
S Series FW 3.02.02
3
WARRANTY AND CUSTOMER SERVICE
LIMITED WARRANTY
Stenner Pump Company will for a period of 2 years from the date of purchase (proof of purchase required) repair or
replace at our option all defective parts. Stenner is not responsible for any removal or installation costs. Pump tube
assemblies and rubber components are considered perishable and are not covered in this warranty. Pump tube will be
replaced each time a pump is in for service, unless otherwise specified. The cost of the pump tube replacement will be
the responsibility of the customer. Stenner will incur shipping costs for warranty products shipped from our factory in
Jacksonville, Florida. Any tampering with major components, chemical damage, faulty wiring, weather conditions, water
damage, power surges, or products not used with reasonable care and maintained in accordance with the instructions
will void the warranty. Stenner limits its liability solely to the cost of the original product. We make no other warranty
expressed or implied.
RETURNS
Stenner offers a 30-day return policy on factory direct purchases. Except as otherwise provided, no merchandise will be
accepted for return after 30 days from purchase. To return merchandise at any time, call Stenner at 800.683.2378 for a
Return Merchandise Authorization (RMA) number. A 15% re-stocking fee will be applied. Include a copy of your invoice or
packing slip with your return.
DAMAGED OR LOST SHIPMENTS
Check your order immediately upon arrival. All damage must be noted on the delivery receipt. Call Stenner Customer
Service at 800.683.2378 for all shortages and damages within seven (7) days of receipt.
SERVICE & REPAIRS
Before returning a pump for warranty or repair, remove chemical from pump tube by running water through the tube, and
then run the pump dry. Following expiration of the warranty period, Stenner Pump Company will clean and overhaul any
Stenner metering pump for a minimum labor charge plus necessary replacement parts and shipping. All metering pumps
received for overhaul will be restored to their original condition. The customer will be charged for missing parts unless
specific instructions are given. To return merchandise for repair, call Stenner at 800.683.2378 or 904.641.1666 for a
Return Merchandise Authorization (RMA) number.
DISCLAIMERS
The information in this manual is not intended for specific purposes.
The Stenner Pump Company reserves the right to make changes to prices, products, and specifications at any time
without prior notice.
The Modbus communication protocol is a product of the Modbus Organization, www.modbus.org.
TRADEMARKS
QuickPro
®
is a registered trademark of the Stenner Pump Company.
Santoprene
®
is a registered trademark of Exxon Mobil Corporation.
Versilon
®
is a registered trademark of Saint-Gobain Performance Plastics.
Pellethane
®
is a registered trademark of Lubrizol Advanced Materials, Inc.
Hastelloy
®
is a registered trademark of Haynes International, Inc.
AquaShield
™
is a trademark of Houghton International.
