SonicWALL CDP 6.0, Administrator'S Manual

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Troubleshooting SonicWALL CDP
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SonicWALL CDP 6.0 Administrator’s Guide
Symptom: Initial backup seems slow
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Because SonicWALL CDP performs file compression and intelligent file management, the
initial backup of files and folders may take some time depending on folder volume and size.
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For example, if you are trying to backup 100,000 files averaging 200 KB, it could take
up to 24 hours to complete.
Symptom: Files do not appear to be backing up
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Verify that SonicWALL CDP has access to the folders that you are trying to backup.
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Verify that SonicWALL CDP Agent User Interface is started in the services tab.
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By default, SonicWALL CDP uses the System account to access to the folders that are
selected for backup.
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The System account will need to be added to the security settings of any directory that
you want to backup.
Symptom: Applications are not available when adding a backup policy
The SonicWALL CDP Agent uses a discovery process to find applications available for backup.
The Volume Shadow Copy service and VSS Writer service must not be disabled for the
discovery process to work.
Volume Shadow Copy Service
To ensure that the SonicWALL CDP Agent can discover available applications, including
Outlook, Outlook Express, System State and Active Directory, Exchange Infostore, Exchange
User Mailbox, SQL Server, and Sharepoint, verify that the Volume Shadow Copy service is not
disabled.
To view and configure the startup method for the Volume Shadow Copy service, perform the
following steps:
Step 1
Open the Windows Services window by selecting Start > Administrative Tools > Services .
Step 2
Scroll down to the Volume Shadow Copy service.
Step 3
If it is Disabled , right-click it and select Properties .