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SonicWALL CDP 6.0 Administrator’s Guide

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Chapter 11: Recovering Backed Up Data

When using SonicWALL CDP, if an agent should experience an event that results in data loss,
you will be able to recover any data that you had defined for backup. This chapter provides
information about recovering data directly from the SonicWALL CDP appliance.

This chapter provides procedures for recovering files, folders, and applications from
SonicWALL CDP backups. See the following sections:

•

“Recovering Files and Folders” section on page 172

•

“Recovering Data from an Offsite Appliance” section on page 174

•

“Recovering Data from Microsoft Exchange” section on page 176

•

“Recovering SharePoint” section on page 189

•

“Recovering System State and Active Directory” section on page 191

•

“Recovering Data from Microsoft SQL Server” section on page 196

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Summary of Contents for CDP 6.0

Page 1: ...Business Continuity Solutions BUSINESS CONTINUITY SonicWALL CDP Series SonicWALL CDP 6 0 Administrator s Guide...

Page 2: ...SonicWALL CDP 6 0 Administrator s Guide SonicWALL Inc 2001 Logic Drive San Jose CA 95124 3452 Phone 1 408 745 9600 Fax 1 408 745 9300 E mail info sonicwall com...

Page 3: ...e Directory are trademarks or registered trademarks of Microsoft Corporation Netscape is a registered trademark of Netscape Communications Corporation in the U S and other countries Netscape Navigator...

Page 4: ...Y EXCLUDED TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD BECAUSE SOME STATES OR JURIS...

Page 5: ...Cross Reference Provides a pointer to related information in the Administrator s Guide or other resources Convention Use Bold Highlights items you can select or that provide labels in the SonicWALL C...

Page 6: ...available to help you resolve most technical issues or contact SonicWALL Technical Support To contact SonicWALL telephone support see the telephone numbers listed below North America Telephone Support...

Page 7: ...cts and services at Web http www sonicwall com Email sales sonicwall com Phone 408 745 9600 Fax 408 745 9300 Current Documentation Check the SonicWALL documentation Web site for that latest versions o...

Page 8: ...orks 16 How Bare Metal Recovery Works 18 How the SonicWALL CDP Offsite Service Works 19 How SonicWALL CDP Local Archiving Works 20 Initializing the CDP Appliance Supported Platforms and Deployment Req...

Page 9: ...fying Alerts 46 Configuring Reports Settings 47 Adding a SonicWALL CDP Appliance to GMS 49 Configuring the Offsite Service 52 Exporting or Importing Preferences 54 Administrative System Tasks and Sett...

Page 10: ...Managing Agents Agents Interface 86 Managing Agents 87 Adding a New Agent Friendly Name 88 Editing an Agent s Name 89 Resetting an Agent s Key 90 Deleting an Agent 90 Selecting an Agent s Policy 91 Br...

Page 11: ...k Space by File Type Table 115 Disk Space Summary Reports 116 Graph 116 Table 116 Detailed Event List Reports 117 Table 117 Agent Events Summary Reports 119 Graph 119 Table 119 Daily Events Summary Re...

Page 12: ...or Microsoft SQL Database Backups 163 Verifying Microsoft SQL Backup Activity 164 SQL Authentication 167 Recovering Backed Up Data Recovering Files and Folders 172 Recovering Data from an Offsite Appl...

Page 13: ...ing the Offsite Service 213 Using Local Archiving SonicWALL CDP Local Archiving Overview 215 How Does Local Archiving Work 216 Local Archiving Configuration Overview 216 Prerequisites for Local Archiv...

Page 14: ...xiii SonicWALL CDP 6 0 Administrator s Guide Technical Frequently Asked Questions 235 Command Line Interface Reference 236 Glossary 248 Related Documents 250 User Guides 250 Contributors 250 Index...

Page 15: ...xiv SonicWALL CDP 6 0 Administrator s Guide...

Page 16: ...r European site For more routine data recovery needs the SonicWALL CDP appliance provides instant onsite data recall SonicWALL CDP works even when users are on remote laptops connected by IPsec or SSL...

Page 17: ...onicWALL CDP Appliance section on page 22 SonicWALL CDP Offsite Service The SonicWALL CDP Offsite Service is a subscription service that provides protection against local disasters including theft pow...

Page 18: ...appliance Data can be archived to the USB device in encrypted format For more information about local archiving see the SonicWALL CDP Local Archiving Overview section on page 215 Bare Metal Recovery B...

Page 19: ...an select a North American or European data center during the appliance registration process Instant Recovery Because SonicWALL CDP utilizes an onsite appliance for data storage agents have instant ac...

Page 20: ...Interface Agent Service Bare Metal Recovery Offsite Service Local Archiving This section provides an overview of the SonicWALL CDP components and related topics This section contains the following sub...

Page 21: ...cWALL CDP Web Management Interface is a Web based interface that allows the SonicWALL CDP administrator to configure the SonicWALL CDP appliance firmware The SonicWALL CDP Web Management Interface is...

Page 22: ...ork settings and purge data from the appliance After the initial set up of your SonicWALL CDP which includes registering your SonicWALL CDP appliance on MySonicWALL you must activate your appliance us...

Page 23: ...essed appliance Navigation Menu The Navigation Menu allows the administrator to navigate the appliance features Option Description Log Out Logs the administrator out of the Web Management Interface Yo...

Page 24: ...e appliance performs at its peak it will automatically alert the administrator if it is close to reaching capacity If the appliance is busy or if an agent has become disconnected from the network the...

Page 25: ...ion about the SonicWALL CDP Agent User Interface refer to the About the Agent User Interface section on page 94 About Data De Duplication Data de duplication technology is used on the agent during bac...

Page 26: ...P Figure 2 illustrates a policy for a files and folders backup Figure 2 Policy Contents Each backup policy contains one or more backup tasks Each backup task consists of two components An Application...

Page 27: ...SonicWALL CDP appliance one Default Policy is predefined It consists of the legacy style Default CDP Backup Task that contains the Default Folderset Files and Folders backup object and the Default CDP...

Page 28: ...ule to exclude the files or folders The modified Files and Folders object is then selected for inclusion in the default policy Figure 6 shows the modified Files and Folders object with a rule to exclu...

Page 29: ...A user cannot create a new CDP type backup task via the Agent User Interface The Agent UI only allows the creation of Fileset or Application backup tasks Only the administrator can create CDP type ba...

Page 30: ...n the same format but allow you to select the application components to back up such as individual user mailboxes or system state files Figure 8 illustrates the order in which rules are applied when d...

Page 31: ...the default CDP type policy on an agent Because the Agent User Interface does not provide a way to create a new CDP type backup task you would not have another opportunity to use interval scheduling W...

Page 32: ...P Work 17 SonicWALL CDP 6 0 Administrator s Guide Figure 11 illustrates the Days of the Week tab Figure 11 Days of the Week Scheduling Figure 12 illustrates the Days of the Month tab Figure 12 Days of...

Page 33: ...o the SonicWALL CDP appliance Disk imaging includes images of disk partitions and track zero with the Master Boot Record MBR Disk partitions include files and folders independent of their attributes b...

Page 34: ...retrieval when onsite data has been destroyed or the onsite appliance has been rendered inoperable enabling an enterprise to be up and running quickly after a disaster event Compressed full database...

Page 35: ...used to create a portable backup that can be restored at another site that does not have a SonicWALL CDP appliance Data can be archived to the USB device in encrypted format The Local Archive Manager...

Page 36: ...on page 21 System and Network Requirements section on page 22 Requirements for Supported Applications section on page 30 Registering the SonicWALL CDP Appliance section on page 31 Updating and Managin...

Page 37: ...lease SonicWALL provides the following platforms differentiated by hard disk capacity and the recommended amount of agents Generation 4 platforms SonicWALL CDP 210 SonicWALL CDP 220 SonicWALL CDP 5040...

Page 38: ...ulation AC Power Allows the SonicWALL CDP appliance to connect to AC power using the supplied power cable LAN Port Allows the SonicWALL CDP appliance to connect to your local area network USB Port All...

Page 39: ...2 25 TB Extensible to 4 5 TB Internal hard drives 1 1 4 4 Extensible to 8 Chassis model Mini Mini 1U 2U RAID support Not supported Not supported RAID 5 RAID 5 Hot swappable and Redundant power Not sup...

Page 40: ...upported Not supported RAID 1 RAID 5 Encryption AES 256 bit AES 256 bit AES 256 bit AES 256 bit Continuous Data Protection Included Included Included Included File Versioning Included Included Include...

Page 41: ...ill result in a reboot of the SonicWALL CDP appliance Do not plug devices into any ports other than those indicated unless explicitly instructed to do so by a SonicWALL technical support representativ...

Page 42: ...0i Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance Do not plug devices into any ports other than those indicated unless explicitly instructed to do...

Page 43: ...ack bezel photograph of the SonicWALL CDP 3440i appliance Figure 17 SonicWALL CDP 3440i Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance Do not plug...

Page 44: ...f the SonicWALL CDP 4440i appliance Figure 18 SonicWALL CDP 4440i i Pressing the reset button for several seconds will result in a reboot of the SonicWALL CDP appliance Do not plug devices into any po...

Page 45: ...ry and System State Microsoft Active Directory is supported on the following Windows systems Windows Server 2008 32 bit 64 bit Windows Server 2003 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 3...

Page 46: ...o configure the appliance s network settings to be able to access the Internet If the appliance is not Internet accessible then you can register the serial number on MySonicWALL copy the Manual Keyset...

Page 47: ...Manual Keyset You can copy the keyset to your clipboard and then to a file for use when activating your SonicWALL CDP appliance Note The registration code or manual keyset are required for activating...

Page 48: ...ion code and manual keyset are acquired in the Registering the Appliance on MySonicWALL section on page 31 To activate your SonicWALL CDP appliance perform the following steps Step 1 Log into the Soni...

Page 49: ...it on the Manual Keyset tab Step 6 Click the Register button after entering the registration code A processing indicator appears Your SonicWALL CDP appliance is now registered and fully operational T...

Page 50: ...and navigate to System Settings Step 2 Select the Offsite tab Step 3 Copy the encryption key located in the Encryption Key field to your computer clipboard You can then paste the key to a file or pri...

Page 51: ...orm the following steps Step 1 Launch the SonicWALL CDP Web Management Interface Step 2 Click the LOST PASSWORD link on the Login screen Step 3 You will be prompted to confirm the reset action Click O...

Page 52: ...data from the appliance and restart the appliance This chapter provides information about the available features on the System pages See the following sections System Interface Overview section on pa...

Page 53: ...me version and operating system type RAID only on selected appliance platforms Provides a graphical and textual display of the RAID Redundant Array of Independent Disks status for the hard drives on t...

Page 54: ...ploader The Agent Summary tab provides summaries by agent including disk space used disk space available and number of files backed up The following tables provide a description of the fields in the S...

Page 55: ...shown as cover plates at the top of the graphic as in Figure 1 If there is any problem with the RAID configuration on any of the drives the display will indicate the status of the drive RAID will con...

Page 56: ...For information about the using the RAID related commands available in the SonicWALL CDP command line interface see the Command Line Interface Reference section on page 236 If a SonicWALL CDP 6080 Ex...

Page 57: ...46 Configuring Reports Settings section on page 47 Adding a SonicWALL CDP Appliance to GMS section on page 49 Configuring the Offsite Service section on page 52 Exporting or Importing Preferences sect...

Page 58: ...gs are desired click on the NTP tab to add server addresses Step 3 Click the Apply button to save the changes Your SonicWALL CDP appliance is now set to your local time If the Web Management Interface...

Page 59: ...P tab Step 2 To select one or more of the listed NTP servers to be used by the appliance select the checkboxes for the desired servers or select the Server checkbox to select all NTP servers in the li...

Page 60: ...ere the alert will be sent For example administrator_1 mycompany com From Email Address Specify the email address that will appear as the sender of the email For example administrator_2 mycompany com...

Page 61: ...fsite CDP appliance is nearly full Offsite full The offsite CDP appliance is completely full Connection to offsite failed The local CDP appliance cannot connect to the offsite unit Agent near quota Th...

Page 62: ...he object it points to is not backed up Alerts are emailed to the configured account An Agent backup failed alert email for a failed file upload to the CDP looks like this A Local archive backup compl...

Page 63: ...Email Reports checkbox to activate the other options Step 3 Select either Full or Summary in the Activity Report drop down list Full reports provide more detail than Summary reports Step 4 Select the...

Page 64: ...r later to be managed using SonicWALL Global Management System GMS For CDP Reporting in SonicWALL GMS a minimum of SonicWALL CDP 6 0 is required with SonicWALL GMS 6 0 2 6 0 Service Pack 2 To configur...

Page 65: ...the CDP appliance to send periodic heartbeats to SonicWALL GMS and to enable the CDP to send syslog message to GMS Step 3 In the Name IP Address field type the FQDN or IP address of the SonicWALL GMS...

Page 66: ...r the appliance has been acquired the icon will either turn red indicating that the appliance status is down or blue indicating that the appliance status is up It may take up to five minutes for the S...

Page 67: ...and log in with the default credentials admin password Step 5 Navigate to the System Registration Licenses screen Step 6 On the Registration tab enter the Registration Code obtained from GMS in the Re...

Page 68: ...e for further information on configuring an appliance s IP address and domain name Step 5 Set the desired number of minutes in the Synchronization Interval field The default and minimum is 15 minutes...

Page 69: ...configuration settings System Import all system configuration settings Policy and System Import all settings Exporting Preferences To export preferences Step 1 Navigate to the System Settings page and...

Page 70: ...ort all settings Step 4 Click the Import Prefs button Step 5 Click OK in the dialog box that is displayed when the import completes Administrative System Tasks and Settings The System Administration p...

Page 71: ...able for download on MySonicWALL the versions will appear on the page Step 3 Click the Choose File button and browse to select the downloaded firmware file to use Step 4 Click Upload Apply to upload t...

Page 72: ...of the data purge Restoring Data from Offsite The procedure for restoring data and policy information from the SonicWALL CDP Portal or from an upstream CDP appliance is provided in this section For m...

Page 73: ...settings and configurations are downloaded after selecting the Policy checkbox the new appliance will begin backing up the local agents immediately It may not be necessary to download the old data fr...

Page 74: ...Reset tab Step 2 Click Reset Device Step 3 In the confirmation page click Yes to reset the appliance to factory defaults System Diagnostics The Web management interface provides five diagnostics disp...

Page 75: ...name where the file system is mounted System Licenses and Registration The System Licenses and Registration page displays details about the license and registration status of security services and su...

Page 76: ...you to fetch licenses bypassing Web Management Interface registration if your SonicWALL CDP appliance is deployed in an environment that does not allow direct or reliable Internet connectivity from t...

Page 77: ...eld on the System Licenses page Note This feature is only available for CDP users who have a mysonicwall com account System Activity Progress The System Activity Progress page displays status informat...

Page 78: ...face Overview section on page 63 Configuring Network Settings section on page 64 Testing Network Connectivity section on page 66 Network Interface Overview The Network Interface allows you to configur...

Page 79: ...onfiguring the Domain Name Server Address section on page 66 Configuring Appliance Host Name and Domain The Summary tab located on the Networks Settings page allows the administrator to configure the...

Page 80: ...r your subnet mask in the netmask field Using an IP address within the range of a local subnet is accomplished by keeping the network portion according to the subnet mask of the LAN gateway IP address...

Page 81: ...tep 3 Enter a single Domain Name Server in the server field and click Save Repeat steps 2 and 3 to add additional DNS entries if more DNS entries are desired New Domain Name Servers are now available...

Page 82: ...ab You can also test the connectivity to the SonicWALL license manager To check the network connections perform the following steps Step 1 Navigate to Network Connectivity and click on the Check Netwo...

Page 83: ...d Ping failed is visible Tracing Network Routes You can type in a URL on the Trace Route tab to find out the network route that traffic from the SonicWALL CDP appliance takes to reach that location To...

Page 84: ...ow displays Succeeded and shows the number of milliseconds it took to trace the route If the URL is unreachable the status message at the bottom of the window indicates the failure of the trace Testin...

Page 85: ...to the URL the status indicator displays failed Resolving URLs You can resolve a URL to find out its IP address es by typing in the URL on the Resolve URL tab To resolve a URL perform the following st...

Page 86: ...iguration guidelines Files and Folders policies are the focus of this chapter for information about Application policies see the Backing Up Applications chapter This chapter includes the following sec...

Page 87: ...backup policies for Agents Policy Options Description Files and Folders Provides access to create and configure Files and Folders Objects Schedules Provides access to create and configure Schedule Ob...

Page 88: ...and Folders A non editable empty Files and Folders object Default Folderset Files and Folders The default object selected in Files and Folders in the Default Policy Default CDP Files and Folders This...

Page 89: ...mplete folder path must be entered Click OK Step 6 Define the rules for your Files and Folders Object by first determining how to apply the rule by choosing Include or Exclude under the Type drop down...

Page 90: ...sired repeat these steps to create more rules Step 10 Click OK after Files and Folders Object creation is complete New Files and Folder Object s are visible in the table Creating a Schedule Object A s...

Page 91: ...Step 4 Specify the type of schedule and time desired Four options are available and can be combined to form a schedule policy 1 Day Interval Schedule a task to run every certain number of days calcula...

Page 92: ...are used to configure the starting hour and in the right field to configure the starting minute In the End at fields the up and down arrows in the left field are used to configure the ending hour and...

Page 93: ...which to run the backup Select Last for the last day of the month Select the time at which to start the backup 4 Specific Dates Schedule a task on specific dates throughout the year Select the Enable...

Page 94: ...d Folders object or by combining a Schedule object and an Application object To create a Backup Task with a Schedule object and a File and Folders object perform the following steps Step 1 Navigate to...

Page 95: ...for a CDP type backup Decay Deletes backup files based on a configured threshold If the life of the backup file exceeds the configured threshold then the backup file is deleted Step 8 Specify the desi...

Page 96: ...f revisions may look like this 1 revision from a year ago 1 revision from 6 months ago 2 revisions from 3 months ago 3 revisions from this month The Decay mode uses internal logic that attempts to giv...

Page 97: ...nts Users can view or add to the global policy but cannot delete it or remove anything from it A global policy is created by combining a Backup Task object and a Files and Folders object To create a g...

Page 98: ...y will be able to back up more data for a given Quota if Size on Disk is selected Step 6 Under Select Continuous Data Protection Task select the CDP type backup task to be used in this policy This tas...

Page 99: ...Creating a Global Policy 84 SonicWALL CDP 6 0 Administrator s Guide...

Page 100: ...dual user computers or servers that can connect to an appliance to back up files and application data See the following sections Agents Interface section on page 86 Managing Agents section on page 87...

Page 101: ...administrator can add agents edit agents and remove agent applications and agent folders that have been backed up Agents Options Description Manage Provides access to add or remove agents configure ag...

Page 102: ...the Agents Manage page in the Web Management Interface This section includes the following subsections Adding a New Agent Friendly Name section on page 88 Editing an Agent s Name section on page 89 R...

Page 103: ...lling the Agent software on a client computer refer to the SonicWALL CDP Agent User s Guide To add a friendly name for an agent perform the following steps Step 1 In the Web Management Interface navig...

Page 104: ...with the newly assigned agent Note The Edit Name function should only be used to recover data from disabled agents An alternate solution is to configure the new agent with the same computer name as th...

Page 105: ...ance If an agent is deleted and tries to connect the agent will be blocked from connecting or backing up to the SonicWALL CDP Deleting an agent requires the following two steps Deleting the agent usin...

Page 106: ...data previously backed up will remain on the appliance However if the agent is moved from a custom policy to a different custom policy the data previously backed up will be purged from the appliance...

Page 107: ...accompanied by changing the Backup Task in Policies Backup Tasks Otherwise another revision of the same data will be backed up on the appliance at the next scheduled backup To browse and manage agent...

Page 108: ...To remove a backed up item from the appliance select the item and then click the Remove Item icon at the bottom of the browse window Deleting backed up data from the SonicWALL CDP appliance may need...

Page 109: ...bility to configure create and apply local backup and restore policies on individual workstations Users can set files and applications for backup if so configured by the administrator in the Web Manag...

Page 110: ...nformation including file count size size on disk quota remaining and the current backup policy name Recent tasks are displayed in right pane with task name start time duration and status My Backups M...

Page 111: ...ess any appliance and then view manage or restore any files backed up by any agent that is associated with that appliance when logged in as an administrator in the Agent User Interface When you launch...

Page 112: ...the login dialog box type in the IP address of the SonicWALL CDP appliance to which you want to connect Step 3 Type in the password for the admin account and click Login The Agent User Interface disp...

Page 113: ...Remove Deleted Items removes items that are no longer on the agent machine Logoff from Administrator File Browser logs off Creating and Managing Backup Policies While using the SonicWALL CDP Agent Us...

Page 114: ...e Metal Recovery Bare Metal Recovery is a separate software product that can create a backup image of a whole disk or partition A disk image backup includes a backup of operating systems applications...

Page 115: ...bling the SonicWALL CDP appliance as an FTP server to allow read write operations directly from the BMR tool administrators no longer need a separate staging server and storage to write the BMR image...

Page 116: ...pe the password for the account into the password field Step 5 Enter the number of megabytes that this account can use on the SonicWALL CDP appliance into the quota field Step 6 Click Save To exit the...

Page 117: ...ate a user account on the SonicWALL CDP appliance with the desired quota Step 2 Launch the BMR application and select the local drive or location that you want to back up Step 3 When the backup wizard...

Page 118: ...ion on page 104 Viewing the Fileset Log section on page 105 Viewing the Error Log section on page 106 Logs Interface Overview The Logs pages provide administrators with navigation options to view appl...

Page 119: ...from the CDP process for backup and restore When using the CDP process files in a given folder are backed up as separate entities Interval timer scheduling is used in the CDP process so the schedulin...

Page 120: ...activity resulting from the FileSet process for backup and restore When using the FileSet process the group of folders and files or application data in the FileSet are treated by SonicWALL CDP as a s...

Page 121: ...og 106 SonicWALL CDP 6 0 Administrator s Guide Viewing the Error Log The Logs Error Log page displays log messages for SonicWALL CDP errors and alerts Figure 3 shows the Logs Error Log page Figure 3 L...

Page 122: ...face Overview section on page 108 Agent Summary Reports section on page 109 Disk Space by File Type Reports section on page 112 Disk Space Summary Reports section on page 116 Detailed Event List Repor...

Page 123: ...2 for more details Disk Space Summary Displays details about Agent quotas and total disk spaced used on the CDP appliance Refer to Disk Space Summary Reports section on page 116 for more details Detai...

Page 124: ...ual Agents Figure 1 shows the Reports Agent Summary page Figure 1 Agent Summary Report Agent Summary Graph The Agent Summary graph allows administrators to compare disk usage among Agents The legend l...

Page 125: ...ie chart Step 2 Select a viewing option Two options are available Disk Space Details or Disk Space Overall The graph updates automatically when a radio button is selected Disk Space Details The Disk S...

Page 126: ...ze whereas the green color represents the amount of disk space used Agent Summary Table The Agent Summary Table provides a detailed summary about individual agent disk usage Column Description Agent N...

Page 127: ...eports displays details about the total amount of disk space used categorized by different file types The report is comprised of a pie chart viewing options and data table Each file type is labeled an...

Page 128: ...rnate viewing options are available to help the administrator visualize the collected information To change the graph views Step 1 Determine the desired view the CDP disk space or Fileset disk space b...

Page 129: ...rator s Guide Total Count View The Total Count View provides a visual representation of the total files allocated to the disk space of the appliance Total Size View The Total Size View provides a visu...

Page 130: ...Disk Space by File Type Table provides a detailed summary about the various file types stored on the CDP appliance Column Description File Type Displays the number of file types located on the applian...

Page 131: ...sk space used by individual Agents Figure 3 shows the Reports Disk Space Summary page Figure 3 Disk Space Summary Report Graph Changing the chart views allows for viewing of the total count size and s...

Page 132: ...t displays details about individual backup events including the filepath file name timestamp size and size on disk Figure 4 shows the Reports Detailed Event List page Figure 4 Detailed Event List Repo...

Page 133: ...of individual agents disk space usage and overall disk space usage To change the graph views Step 1 Locate the two radio buttons above the legend and to the right of the pie chart Step 2 Select a view...

Page 134: ...size information pertaining to individual agents Figure 5 shows the Reports Agent Events Summary page Figure 5 Agent Events Summary Report Graph Changing the chart views allows for viewing of the tota...

Page 135: ...that occurred on a specific date Figure 6 shows the Reports Daily Events Summary page Figure 6 Daily Events Summary Report Graph Changing the chart views allows for viewing of the total count size an...

Page 136: ...a visual summary about scheduled backups that occurred today and within the past 2 days 7 days 14 days and 30 days Figure 7 shows the Reports Schedule Backup page Figure 7 Schedule Backup Selections...

Page 137: ...can configure SonicWALL CDP to deliver scheduled reports by email Figure 8 shows the Reports Configuration page Figure 8 Reports Configuration Page Options Description Enable Enables the delivery of s...

Page 138: ...pliance This chapter includes the following sections Creating Schedules for Application Backups section on page 124 Backing up Exchange 2010 section on page 126 Backing up Exchange 2007 2003 section o...

Page 139: ...ace click the Policies tab Step 2 In the left pane select Schedules Step 3 In the right pane click the Plus button at the lower right corner The Add Schedule window opens Step 4 Type a descriptive nam...

Page 140: ...The backup occurs on certain days of the month Select the Enable Days of the Month checkbox Select the days of the month on which to run the backup Select Last for the last day of the month Select th...

Page 141: ...backup schedule create a backup task optionally select offsite backup and restore individual user mailboxes to the Exchange server For information about restoring a user mailbox see the Recovering Exc...

Page 142: ...he Exchange server and configure offsite backup You can view log entries in the SonicWALL CDP Agent User Interface on the Status tab to verify that backups are successful Note The SonicWALL CDP applia...

Page 143: ...e user mailboxes to back up Step 7 If authentication credentials are required to access the Exchange server or to test the connections to the Exchange server click the Authentication button The Authen...

Page 144: ...in more than one backup task For instructions on creating a schedule object see the Creating Schedules for Application Backups section on page 124 Configuring a Backup Task for User Mailbox Backups A...

Page 145: ...ntication credentials or not When you add an application object for a user mailbox backup you can choose to add authentication credentials if required by the Exchange server In either case you can use...

Page 146: ...istrator account for authentication perform the following steps Step 1 Open the Exchange Management Shell on the server The welcome screen displays followed by a command prompt Step 2 Type the followi...

Page 147: ...3 In the right pane click the Edit button for the application object you wish to edit The Edit Application window opens Step 4 Clear the checkbox for the mailbox you wish to delete Step 5 Click OK Ve...

Page 148: ...InfoStore databases by using the SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore server application in the SonicWALL CDP Agent User Interface The InfoStore databases are backed up onto...

Page 149: ...soft Exchange databases you must configure an application object a schedule and a backup task that includes both the application object and the schedule Note Exchange 2010 InfoStore does not use stora...

Page 150: ...ter services must not be disabled See Backup and Recovery Troubleshooting on page 229 for more information Step 6 Under Application items select the checkboxes for one or more databases to back up It...

Page 151: ...application object and schedule to be included in the task To create a backup task for an InfoStore backup perform the following steps Step 1 In the SonicWALL CDP Agent User Interface click the Polic...

Page 152: ...lect the Enable this task in Policy checkbox To disable this backup task without deleting it you can clear this checkbox Step 12 Click OK Removing a Database from the Backup Task To remove a storage g...

Page 153: ...databases If you are watching the Status page during the backup you will first see the backup task appear multiple times in the Backup Events table When all individual backup events are finished the...

Page 154: ...e a backup task optionally select offsite backup and restore individual user mailboxes to the Exchange server For information about restoring a user mailbox see the Recovering an Exchange 2007 2003 Us...

Page 155: ...Exchange see the Supported Platforms and Deployment Requirements section on page 21 Note The SonicWALL CDP appliance must be licensed for server applications On models that do not support server appl...

Page 156: ...th individual user mailboxes for backup perform the following steps Step 1 In the SonicWALL CDP Agent User Interface click the Policies tab Step 2 In the left pane click Applications Step 3 In the rig...

Page 157: ...pplication object The new application object appears in the Policies screen of the Agent User Interface Note Before the backup will occur you must also configure a schedule for this application object...

Page 158: ...wing options Send all Files Offsite Do Not Send Files Offsite Step 10 Select the desired schedule from the Schedule drop down list Step 11 To activate this backup task select the Enable this task in P...

Page 159: ...uled for backup To remove a user mailbox from the backup task perform the following steps Step 1 In the SonicWALL CDP Agent User Interface click the Policies tab Step 2 In the left pane select Applica...

Page 160: ...nicWALL CDP appliance must be licensed for server applications On the SonicWALL CDP 110 and 210 platforms this feature requires the purchase of the SonicWALL CDP 110 210 5 Server Applications License...

Page 161: ...EXM APIs are also used to automate the restore procedure but not required by this feature You can copy the EsEbCli2 dll file from your Microsoft installation disk or download it from Microsoft or copy...

Page 162: ...Application window click OK to add the application object The new application object appears in the Policies screen of the Agent User Interface Note Before the backup will occur you must also configur...

Page 163: ...pplication object from the Application Data drop down list Step 7 Type the desired number of backup revisions to keep into the Number of Versions field The default is 2 Step 8 The Trimming Algorithm f...

Page 164: ...sh to delete Step 5 Click OK Verifying InfoStore Backup Activity This section describes how to tell if your Microsoft Exchange backups are working correctly You can view log entries showing the backup...

Page 165: ...e Server 2007 Service Pack 1 available at the Microsoft Download Center Step 1 Navigate to Microsoft Download Center at http www microsoft com downloads Step 2 Type in E2K7SP1EN32 exe in the search wi...

Page 166: ...L can be installed on the same or on another Windows Server machine SonicWALL recommends backing up all SharePoint databases together rather than backing up individual databases separately For informa...

Page 167: ...t be disabled See Backup and Recovery Troubleshooting on page 229 for more information Step 7 Under Application items select the checkboxes for one or more SharePoint databases to back up SonicWALL re...

Page 168: ...he backup task into the Name field Step 5 Select Application from the Select File Type drop down list Step 6 Select the desired application object from the Application Data drop down list Step 7 Type...

Page 169: ...ing the backups in the Status page of the SonicWALL CDP Agent User Interface You should see log entries showing backups after each scheduled backup after creating a backup task for SharePoint Step 1 I...

Page 170: ...Backing Up SharePoint 155 SonicWALL CDP 6 0 Administrator s Guide Step 4 Click the My Backups tab and view the list of backup revisions...

Page 171: ...sections Creating an Application Object for System State and Active Directory section on page 156 Scheduling Backups for System State and Active Directory section on page 158 Configuring a Backup Tas...

Page 172: ...the checkboxes for one or more System State components to back up You can select Active Directory in this screen SonicWALL recommends selecting the Select All checkbox to ensure that all associated Sy...

Page 173: ...k includes both an application object and a schedule for the backup Without a backup task no backups will occur For offsite backup you can choose the Send All Files Offsite option when adding or editi...

Page 174: ...esired schedule from the Schedule drop down list Step 11 To activate this backup task select the Enable this task in Policy checkbox To disable this backup task without deleting it you can clear this...

Page 175: ...Backing up System State and Active Directory 160 SonicWALL CDP 6 0 Administrator s Guide Step 4 Click the My Backups tab and view the list of backup revisions...

Page 176: ...ommunicates to the SQL server through transactional SQL commands When the SonicWALL CDP Agent Service backs up an SQL database it instructs SQL to place the data in a certain location in memory The Ag...

Page 177: ...cation window opens Step 5 Type a descriptive name for the application object into the Name field Step 6 Select either Microsoft SQL Server or Microsoft SQL Server Desktop Engine MSDE in the Applicati...

Page 178: ...reate the application object and schedule to be included in the task To create a backup task for Microsoft SQL database backup perform the following steps Step 1 In the SonicWALL CDP Agent User Interf...

Page 179: ...Backup Task To remove a database from the list of SQL databases scheduled for backup perform the following steps Step 1 In the SonicWALL CDP Agent User Interface click the Policies tab Step 2 In the...

Page 180: ...ps Step 1 In the SonicWALL CDP Agent User Interface click the Status tab Step 2 Optionally to view backup status on a different appliance click the change appliance button in the left pane Step 3 View...

Page 181: ...of SQL Offsite Service backup of CDP is set at the agent level when configuring the backup task This implies that all SQL instances and databases selected on the agent will be backed up to the Offsite...

Page 182: ...P uses Windows Authentication in which the Windows user credentials are submitted to SQL This section contains the following subsections Authentication Modes in Microsoft SQL Server section on page 16...

Page 183: ...ntroller When a network user tries to connect SQL Server uses Windows based facilities to determine the validated network user name SQL Server then verifies that the person is who they say they are an...

Page 184: ...er does not have a login account set authentication fails and the user receives an error message SQL Server Authentication is provided for backward compatibility because applications written for SQL S...

Page 185: ...audited All causes successful and failed login attempts to be audited Setting Up Mixed Mode Security To set up Mixed Mode security with the SQL management interface Step 1 Expand a server group Step...

Page 186: ...from the SonicWALL CDP appliance This chapter provides procedures for recovering files folders and applications from SonicWALL CDP backups See the following sections Recovering Files and Folders sect...

Page 187: ...o recover files and folders from the SonicWALL CDP appliance perform the following steps Step 1 Launch the SonicWALL CDP Agent software on the agent machine on which you want to recover the file set S...

Page 188: ...f the restore Step 8 If any files cannot be restored the Restoration Failed Objects window displays a list of files and the reasons for their failure to restore Click the X to close the window Step 9...

Page 189: ...data from an offsite upstream appliance perform the following steps Step 1 Launch the SonicWALL CDP Agent User Interface on the agent to which you want to restore the data Step 2 On the Status tab cli...

Page 190: ...from left to right Refresh refreshes the window contents Search search for an item Restore restores the selected item Remove Items removes the selected items Remove Deleted Items removes items that ar...

Page 191: ...003 User Mailbox section on page 181 Recovering an Exchange 2007 2003 Storage Group section on page 184 Recovering Exchange 2010 User Mailboxes This section describes how to restore an individual user...

Page 192: ...mailboxes contained in the revision click the Restore icon and skip the next two steps Step 5 To restore a single user mailbox click the desired user mailbox to restore The Details are displayed Step...

Page 193: ...to maintain consistency Step 10 Click OK The Application Restoration Details window appears Step 11 The restoration steps are listed along with a Start Time column a Duration column and an in progress...

Page 194: ...restore to work properly Note The current account must have privileges to access the Exchange server If authentication is configured for the Administrator account login as Administrator to do the rest...

Page 195: ...This option restores the files to the disk of the agent machine Step 7 Under Components select the checkboxes for the databases you want to restore Step 8 Click OK The Application Restoration Details...

Page 196: ...values are updated Step 10 When the restore is finished click Close Note After the data is restored to the Exchange server you may need to synchronize your local mail client Outlook in order to see re...

Page 197: ...ayed including the date and time Step 5 At the bottom right corner click the Restore icon Step 6 In the Restore Mailbox dialog box select the backup that you want to restore The Application Restoratio...

Page 198: ...count Step 3 Follow the instructions in the procedure Restoring the Contents of an Existing Mailbox on page 182 to restore the mailbox Restoring a Purged Mailbox in Exchange 2003 Step 1 Obtain the use...

Page 199: ...rver application in the SonicWALL CDP Agent User Interface This section describes how to restore an individual Storage Group You can restore the Storage Group in two ways Restore to Application Copies...

Page 200: ...click the Restore icon The Application Restoration window opens Step 6 In the Options drop down list select one of the following Restore to original location This option restores the files to the app...

Page 201: ...are Download files from appliance Stop service Restore Microsoft Exchange InfoStore Start Service A warning is also displayed During restoration all existing files in the original location will be de...

Page 202: ...x information address list services and other recipient related information Active Directory also stores most Exchange configuration information Restoring a Deleted Storage Group Recommended Method Th...

Page 203: ...ge server Step 2 Select one backup revision of your deleted storage group then choose Restore to alternate location to restore the files to disk Step 3 Browse to the restored folder Backup0001 find th...

Page 204: ...oint data can only be restored using the Agent User Interface To recover SharePoint data from the SonicWALL CDP appliance perform the following steps Step 1 Launch the SonicWALL CDP Agent software on...

Page 205: ...the database files to another location on disk Use this option if you want to verify the files then copy them to the original location either manually or by using a separate tool or application You ca...

Page 206: ...tive Directory and System State section on page 192 Using Authoritative Restore section on page 195 Restarting the Domain Controller in Safe Mode With the exception of Active Directory on Windows Serv...

Page 207: ...emainder of the database up to date In this case the administrator selects the old data that needs to be pushed on top of the latest data during replication after the server 2003 2000 only is rebooted...

Page 208: ...ile locations Restore to alternate location This option restores the files to the disk of the agent machine Step 7 Under Components select the checkboxes for the files you want to restore To ensure a...

Page 209: ...ormation Services Metabase Reboot Windows with Active Directory Repair Mode Restore Windows COM Class Registration Database Restore Windows File Replication Service Restore Windows Active Directory Do...

Page 210: ...o restore corrupt or deleted objects For example a deleted user account can be recovered from an Active Directory backup that precedes the deletion of the user account An authoritative restore should...

Page 211: ...up to the point of failure Next the SQL system should be brought up on the same server or a different server Having spare hardware will speed up database recovery Each recovered database should be ru...

Page 212: ...orner click the Restore icon The Application Restoration window opens Step 6 In the Options drop down list select one of the following Restore to original location This option restores the files to th...

Page 213: ...g with a Start Time column a Duration column and an in progress indicator The steps are Download files from appliance Stop service Restore Microsoft Exchange SQL Server Start Service To start the rest...

Page 214: ...rge Log Files http mkruger cfwebtools com index cfm mode entry entry CFEA536D FC85 271F 691D1A974BA71B07 Database Locked Error Actions that can lock the database and prevent the restore process includ...

Page 215: ...Recovering Data from Microsoft SQL Server 200 SonicWALL CDP 6 0 Administrator s Guide...

Page 216: ...to Site Service Overview section on page 201 Preparing for the Site to Site Service section on page 205 Configuring the Downstream CDP Appliance section on page 208 Configuring the Upstream CDP Applia...

Page 217: ...appliances that back up to a single local or offsite upstream CDP appliance The upstream appliance needs to have sufficient Offsite nodes licensed Note Multiple downstream CDP appliances can backup to...

Page 218: ...eam CDP appliances In the event of a disaster data settings and configurations or just settings and configurations can be recovered from the upstream CDP appliance to the downstream CDP appliance If t...

Page 219: ...ment with multiple CDP appliances IP addresses 10 0 0 1 and 10 0 0 3 configured to backup to a single upstream CDP appliance IP address 10 1 1 2 The upstream CDP appliance can be used to backup local...

Page 220: ...icenses and Support section on page 206 Site to Site Service Best Practices For best performance SonicWALL recommends you follow these practices Seed data to a second local CDP when dealing with large...

Page 221: ...ontract and a 1 3 5 or 10 node Offsite license for the upstream CDP appliance Purchasing Licenses and Support Note Your SonicWALL CDP appliances must be registered before they can be deployed for Site...

Page 222: ...ite Node Support license Note Offsite Node licenses do not expire You may add additional Node Licenses by purchasing them from the mysonicwall com Website Step 8 Login to your upstream CDP appliance s...

Page 223: ...liance Name IP Address field Note It is important that the upstream and downstream appliances have different IP addresses Refer to the SonicWALL CDP Getting Started Guide for further information on co...

Page 224: ...purchase additional quota For information about editing the default policy quota or creating a custom policy with a custom quota refer to the Creating a Global Policy section on page 82 To apply a qu...

Page 225: ...te appliance edit the Backup Task and select the Send all files offsite option in the Offsite drop down list Step 5 Click OK Viewing Backed Up Files on the Offsite Appliance You can view the files tha...

Page 226: ...settings and configurations are downloaded after selecting the Policy checkbox the new appliance will begin backing up the local agents immediately It may not be necessary to download the old data fro...

Page 227: ...plays Click Yes to continue Replacing the Downstream CDP Appliance If the downstream CDP is no longer accessible a new CDP can take its place and recover data from the upstream appliance The following...

Page 228: ...the Offsite Service without the Encryption Key even by SonicWALL technical support engineers It is advised that you store your encryption key in a secure location such as a safe or bank Your encrypti...

Page 229: ...Replacing the Downstream CDP Appliance 214 SonicWALL CDP 6 0 Administrator s Guide...

Page 230: ...nother site that does not have a CDP appliance Data can be archived to the USB device in encrypted format SonicWALL CDP Local Archiving provides the following benefits Disaster recovery Local Archivin...

Page 231: ...l of the archived files as they are stored on the USB device Local archives can be restored to Windows Mac or Linux agent machines Local Archiving Configuration Overview The Local Archiving Manager pr...

Page 232: ...e a destination folder and then the folder or folders you want stored on the USB device These source folders exist on the SonicWALL CDP appliance The administrator can also configure encryption for th...

Page 233: ...on you will see the folder you selected and the space available on the USB device Step 6 In the Appliance Archive pane choose the agent s applications or folders you want to archive to the USB device...

Page 234: ...section in the left pane Select the check box to use the encryption key stored on your SonicWALL CDP appliance Otherwise you can supply your own key which can contain up to 32 alphanumeric characters...

Page 235: ...there were any failures Caution You must eject the USB device before you unplug it Failure to eject the device may cause data loss on the USB drive See Ejecting the USB Device on page 220 Ejecting the...

Page 236: ...cations from a local archive Step 1 Connect your USB device to the computer to which you want to restore the data This might not be the same computer on which you run the SonicWALL CDP Local Archiving...

Page 237: ...nt to restore Step 5 Click the Restore a Version button in the right pane Step 6 In the Restore Folder Version window select the archive file to restore and then click Restore Step 7 In the Browse for...

Page 238: ...the following steps Step 1 Connect your USB device to the computer to which you want to restore the data This might not be the same computer on which you run the SonicWALL CDP Local Archiving Manager...

Page 239: ...tions on the Local Archiving Manager toolbar Step 5 In the left pane expand Sets and the folders under it to view the files available in the local archive Select the item you want to restore Step 6 Cl...

Page 240: ...6 0 Administrator s Guide Step 8 In the Browse for Folder window select a destination folder or click Make New Folder to create a folder for the restored data on your computer and then click OK Step 9...

Page 241: ...a second task to do incremental backups the rest of the week Tasks are stored on the CDP appliance Follow this procedure to manually configure Local Archiving Step 1 In the Auto Start section choose a...

Page 242: ...reference and a glossary See the following sections Help Overview section on page 228 Troubleshooting SonicWALL CDP section on page 228 Configuring SonicOS Security Services for SonicWALL CDP section...

Page 243: ...ID Fails section on page 232 Appliance Troubleshooting This section contains troubleshooting that relates to the SonicWALL CDP appliance Symptom Cannot connect to CDP Appliance Verify that your workst...

Page 244: ...ure the CDP device with a public server rather than a private server To use a public server you need to configure the CDP Web management interface network settings To do this complete the following st...

Page 245: ...ded to the security settings of any directory that you want to backup Symptom Applications are not available when adding a backup policy The SonicWALL CDP Agent uses a discovery process to find applic...

Page 246: ...then double click the following registry subkey HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services MSExchangeIS ParametersSystem Step 3 Double click the Disable Exchange Writer value Step 4 In the...

Page 247: ...40i If one disk fails while using the SonicWALL CDP 3440i Contact SonicWALL Technical Support Though your system will remain operational it is necessary to correct the disk failure If Two Disks Fail W...

Page 248: ...ecurity Services with exclusions for the SonicWALL CDP appliance perform the following steps Step 1 Navigate to the Security Services Content Filter page Step 2 Under CFS Exclusion List select the Ena...

Page 249: ...Step 19 Click the Add button and add the SonicWALL CDP IP address to the list Step 20 Click OK in the Add dialog box and Config View window then click Apply on the Intrusion Prevention page Step 21 N...

Page 250: ...hentication In addition the SQL account must be part of SQL system administrators and must have DBO access to the master database and all other application databases that are marked for backup These s...

Page 251: ...variable To update a variable type it in followed with a proper value Some executable commands take an argument but most do not bmr SNWLCLI bmr useradd username passwd quota userdel username passwdcha...

Page 252: ...type c class specify query class k keyfile specify tsig key file y name key specify named base64 tsig key 4 use IPv4 query transport only 6 use IPv6 query transport only d opt is of the form keyword v...

Page 253: ...o dnssec Request DNSSEC records no multiline Print records in an expanded format global d opts and servers before host name affect all queries local d opts and servers after host name affect only that...

Page 254: ...alid arguments that can be retrieved ntp ntpservers syslogservers tz Type Executable Defaults none gms SNWLCLI gms interval server This variable stores the interval time between SonicWALL GMS heartbea...

Page 255: ...ssigned to interface netmask netmask to be assigned to interface Type System Variable Defaults current configuration Example SNWLCLI interface eth0 192 168 168 169 24 SNWLCLI interface eth0 192 168 16...

Page 256: ...address on the SonicWALL CDP iostat SNWLCLI iostat options interval count This is the standard input output statistics utility Arguments options see manual for details interval see manual for details...

Page 257: ...s information about the RAID devices in the box Arguments none Type Executable Defaults none Related Commands raidadd raidrebuild raidremove raidstatus raidverify raidrebuild SNWLCLI raidrebuild contr...

Page 258: ...74016 WDC WD7502ABYS 01A6B0 WD WMATW0015222 3 OK 750156374016 WDC WD7502ABYS 01A6B0 WD WMATW0008333 SNWLCLI raidstatus Controller Array 0 2 DEGRADED Solution Rebuild the RAID drive in the array with v...

Page 259: ...idverify raidstatus SNWLCLI raidstatus This function prints out information about the status of the RAID arrays Arguments none Type Executable Defaults none Related Commands raidadd raidinfo raidrebui...

Page 260: ...es a service name as an argument Arguments service service to restart Type Executable Defaults none Related Commands stop restart route SNWLCLI route add target destination destination remove index Th...

Page 261: ...shd status The current value will be displayed if the command is used without the argument Arguments on enables sshd off disables sshd Type System Variable Defaults on start SNWLCLI start appservices...

Page 262: ...d Arguments host hostname of telnet target port port number Type Executable Defaults none time SNWLCLI time YYYY MM DD hh mm TZ timezone This function controls the date time and the time zone Argument...

Page 263: ...Files are backed up individually rather than as a File Set with new revisions created continuously as changes occur up to a set limit of revisions Data De duplication The process used by SonicWALL CDP...

Page 264: ...ng or group of buildings However one LAN can be connected to other LANs over any distance using telephone lines and radio waves A systems of LANs connected in this way is called a wide area network WA...

Page 265: ...spent three years as a QA engineer at Cisco Systems and Symantec At Symantec Susan authored the Symantec Network Security 7100 Series Implementation Guide and contributed to other endpoint security an...

Page 266: ...d deployed networks for more than 100 companies worldwide including a number of SonicWALL s most advanced and complicated customer networks He has authored over one hundred SonicOS technotes for the S...

Page 267: ...Contributors 252 SonicWALL CDP 6 0 Administrator s Guide...

Page 268: ...ckup 133 145 InfoStore restore 179 184 User Mailbox 126 139 user mailbox 176 181 authentication SQL 167 169 Windows 168 B backup task creating for fileset 79 backups Active Directory 156 Exchange 126...

Page 269: ...P appliance 60 Local Archiving 216 site to site 206 Local Archiving automating 226 creating 217 ejecting USB drive 220 overview 215 prerequisites 216 restoring from 221 223 timestamps 217 verifying 22...

Page 270: ...S 35 security key 90 server system requirements 22 site to site licensing 206 recovering data 210 212 sample use cases 203 selecting files 210 SQL 235 account 166 authentication 167 169 backing up 161...

Page 271: ...256 SonicWALL CDP 6 0 Administrator s Guide...

Page 272: ...ntioned herein may be trademarks and or registered trademarks of their respective companies Speci cations and descriptions subject to change without notice T 1 408 745 9600 SonicWALL Inc 2001 Logic Dr...

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