SMART LightRaise 60wi, User Manual

Page: 72 / 108

C H A P T E R 7
Troubleshooting your interactive projector
64 smarttech.com/kb/170295
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Examples of common obstructions to watch out for include:
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Cables or wires that hang into the projected image
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Screws or nails protruding from the wall or the dry-erase board
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Wall protrusions or uneven wall surfaces
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Bezels thicker than 3 mm above the board surface
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Map rails on the wall or the dry-erase board
Touch accuracy and alignment issues
If you’re having issues with the accuracy or alignment of your finger touch or the interactive pen, try
the following steps to resolve the issue:
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Use the Connection Wizard to check the status of your projector connection and to troubleshoot
your projector (see Troubleshooting your SMART product with the Connection Wizard on page
60).
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Click the SMART Board icon , and then select Orient to perform an orientation.
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Ensure the surface is flat, smooth and has no obstructions in the keep-out area around the
projected image. See Choosing a surface on page 7 or the SLR 60wi surface evaluation guide
( smarttech.com/kb/170402 ) for more information.
Troubleshooting image issues
If you’re experiencing issues with the image, you can troubleshoot the following common issues.
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Ensure the computer or other video source is on and set to display a resolution and refresh rate
supported by the projector (see Video format compatibility on page 41). Use the projector’s