SMART LightRaise 60wi, User Manual

Page: 67 / 108

C H A P T E R 7
Troubleshooting your interactive projector
59 smarttech.com/kb/170295
Pen
status
light
Touch interaction Status and related troubleshooting
Off None The pen is turned off. Turn the switch to the On position
(see Interactive pen components on page 31 for the location
of the On/Off switch).
Error states
Solid
red None A pen error was detected on startup and the pen isn’t
operational.
1. Turn the pen off and then on again (see
Interactive pen
components on page 31 for the location of the switch).
2. Charge the pen with the USB charger (see
Charging
the interactive pen on page 32).
3. Contact
smarttech.com/contactsupport if the issue
continues.
Off None The pen battery is fully discharged. Charge the pen with the
USB charger (see Charging the interactive pen on page 32).
Determining curtain alignment tool
(CAT) status
The CAT has one status light. If you’re experiencing issues with the CAT, press
the front side of the CAT against the surface and ensure that the status light is green. See the SLR
60wi installation guide ( smarttech.com/kb/170259 ) for more information.
Use the table below to determine the status of the CAT.
CAT
status
light
Status and related troubleshooting
Solid
green
The CAT is on, in contact with the surface and ready to use.
Off The CAT is turned off. Turn the switch to the On position.
Off The battery needs to be replaced (see Replacing the CAT battery on page 46).
Off Your surface isn’t flat enough to activate the CAT (see Choosing a surface on page 7).