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Sending Feedback to
SMART

When you start SMART Sync 2010 for the first time, a dialog box could appear asking

whether you want to join the SMART Customer Experience Program. If you choose to

join the program, SMART Sync 2010 sends information to SMART that helps us improve

the software for future releases. After starting SMART Sync 2010 for the first time, you

can enable or disable this feature through the

Help

menu.

To enable the Customer

Experience Program

tracking feature

Select

Help > Customer Experience Program > Feedback tracking ON

To disable the Customer

Experience Program

tracking feature

Select

Help > Customer Experience Program > Feedback tracking OFF

Appendix A

Summary of Contents for SMART Sync 2010

Page 1: ...PLEASE THINK BEFORE YOU PRINT SMART Sync 2010 User s Guide Windows Operating Systems...

Page 2: ...and or other countries All other third party product and company names are mentioned for identification purposes only and may be trademarks of their respective owners Copyright Notice 2010 SMART Techn...

Page 3: ...Over a Desktop 24 Capturing an Image of a Student s Desktop 25 Locking Student Desktops 26 Disconnecting Students 27 Shutting Down Logging Off and Restarting Students Computers 29 Broadcasting and Com...

Page 4: ...ing with Other Teachers and Teacher Aides 79 Controlling Teacher Aides 79 Disconnecting Teacher Aides 80 Joining a Class as a Teacher Aide 80 Configuring SMART Sync Teacher 83 Setting the Language 84...

Page 5: ...i i i Registration 104 Index 105 C O N T E N T S...

Page 6: ......

Page 7: ...SMART Sync classroom management software you can manage your classroom and communicate with your students without leaving your computer SMART Sync lets you observe and control your students computers...

Page 8: ...administered which means they re centrally defined in a SMART School file see Connecting to SMART Sync Class List Server on page 85 or non administered which means they re defined in your computer s...

Page 9: ...list 3 Select an existing class in the Class list OR Select New Class in the Class list to create a new class 4 Click OK SMART Sync displays the Thumbnails view and the All Computers tab 5 Connect to...

Page 10: ...connect to a teacher through the host name or IP address Host names and IP addresses identify computers on a network Yes Yes Uses this Class List Server hostname or IP address You connect to your stu...

Page 11: ...s through SMART Sync Class List Server and the teachers they re connected to 2 Select the check boxes of the students you want to transfer to your class TI P You can select all students in the list by...

Page 12: ...ant to switch to the new teacher ID They must click Yes to connect to the new teacher ID To save a non administered class Select File Save Class To save an administered class or to save a class with a...

Page 13: ...s desktop l Share media files l Share a web page l Shut down log off or restart a student s computer Collaboration Using the Collaboration view you can organize and monitor collaborative assignments...

Page 14: ...Internet Using the Internet view you can block students from using specified websites and pages N OTE In all views you can lock student desktops block Internet access send an announcement and conduct...

Page 15: ...The symbol next to each student s name indicates the student s status The symbols appear below in order of most important status Disconnected to the least important Connected Symbol Status Descriptio...

Page 16: ...two available methods are Standard and Sticky In Standard selection l If you click two items you select only the second item l If you hold the CTRL key and click two items you select both items l If y...

Page 17: ...rearrange thumbnails in a customized order 1 Click Thumbnails The Thumbnails view appears 2 Click All Computers or All Students to rearrange the thumbnails for the class OR Click a group s tab to rea...

Page 18: ...w more of them without having to scroll but it s difficult to see details To resize thumbnails 1 Click Thumbnails The Thumbnails view appears 2 Select View Thumbnail Size and then select one of the fo...

Page 19: ...f the group and more By creating groups you can tailor specific actions to a certain section of the class For example you can create a group made up of students who are easily distracted and then moni...

Page 20: ...group 1 Select the group s tab 2 Select Edit Modify Group The Edit New Group dialog box appears 3 Optionally change the name of the group in the Name box 4 Optionally add students to or remove them fr...

Page 21: ...Computers or All Students tab to interact with all students Exiting SMART Sync Before you exit SMART Sync consider the following l If you exit while a file transfer is in progress the file transfer is...

Page 22: ......

Page 23: ...f a student s desktop take sole control of a student s desktop or share control with the student You can also observe and control your entire class using locks shutdowns and more Observing the Class Y...

Page 24: ...es see page 37 l Shut down log off or restart student computers see page 29 To observe the class 1 Click Thumbnails The Thumbnails view appears C H A P T E R 2 O B S E R V I N G A N D C O N T R O L L...

Page 25: ...ant Active Application Symbol Status Description Locked Out The student is locked out Vote The student has yet to respond to a vote Vote Yes The student has responded affirmatively to a vote Vote No T...

Page 26: ...of SMART Sync such as the Chat Quiz and File Transfer views When you re monitoring an individual student you can also take control of the student s desktop broadcast the student s desktop to the clas...

Page 27: ...p in Window mode you can o Click Control to take control of the student s desktop see page 22 o Click Broadcast to broadcast the student s desktop see page 33 o Click Capture to capture an image of th...

Page 28: ...rite on the student s desktop see page 24 4 Select Menu Stop Observing to stop viewing the student s desktop OR Select Menu View in Window Mode to continue viewing the student s desktop but in Window...

Page 29: ...g it see page 20 o Click Broadcast to broadcast the student s desktop see page 33 o Click Capture to capture an image of the student s desktop see page 25 o Click Pen to write on the student s desktop...

Page 30: ...student s desktop but in Window mode Writing Over a Desktop If you re observing or controlling a student s desktop you can write over that student s desktop Your notes are visible only on that student...

Page 31: ...Click Pen 3 Click and drag your mouse across your desktop to write in digital ink 4 Click Select when you re finished Your notes disappear Capturing an Image of a Student s Desktop When you re observ...

Page 32: ...group or an individual student by temporarily locking their mouse devices keyboards and desktops and presenting them with a simple message The default message is Eyes to the front please However you...

Page 33: ...onnecting Students At the end of a class some students may leave without disconnecting from SMART Sync You can remotely disconnect a student and you can also control the student s ability to disconnec...

Page 34: ...upon how the class was created you may be able to refresh the screen by selecting View Refresh or by pressing F5 Controlling Student Disconnection You can control a student s ability to disconnect For...

Page 35: ...you perform any of these actions To shut down log off or restart students computers 1 Click Thumbnails The Thumbnails view appears 2 Click All Computers or All Students to shut down log off or restart...

Page 36: ......

Page 37: ...edia File 38 Playing the Media File 39 Sharing a Web Page 40 SMART Sync makes it easy for you to interact with your students Whether you need to communicate with the entire class a group or an individ...

Page 38: ...r Window mode In Full Screen mode your broadcast fills the students screens and they can t view or use other applications during the broadcast In Window mode your desktop appears in a window on the st...

Page 39: ...s desktop to the entire class or to a group You can take control of the student s mouse and keyboard share control with the student or let the student keep control You can broadcast in either Full Scr...

Page 40: ...te on the student s desktop see page 35 5 Click Stop when you re finished Giving Control to a Student During a Broadcast You can give temporary control of your desktop to a student during the broadcas...

Page 41: ...op and the digital ink is displayed on the desktops of everyone receiving your broadcast This is a good way to direct your students attention and make helpful notes for them l If you re working on a S...

Page 42: ...e class or a specific group N OTE Alternatively you can chat with your whole class or a specific group see Chatting on page 53 To send an announcement 1 Click All Computers or All Students to send the...

Page 43: ...tudent s computer Students select Yes or No and then click Submit A response symbol appears over each thumbnail in the Thumbnails view of SMART Sync Teacher The three response symbols are as follows o...

Page 44: ...3 Click Show Media The Send Media File dialog box appears 4 Browse to and select the media file you want to play and then click Send The Sending Media dialog box appears This dialog box displays the e...

Page 45: ...u paused it l Click Stop to stop the media file N OTE If you click Stop and then click Play the media file restarts from the beginning l Select View 50 View 100 or View 200 to change the size of the m...

Page 46: ...ops of all your students You can t display it solely for a group or individual students To share a web page 1 Click Thumbnails The Thumbnails view appears 2 Click All Computers or All Students to shar...

Page 47: ...r Internet browser 2 Browse to the web page you want to display to your students 3 If you haven t done so already select View Toolbar SMART Sync to display the SMART Sync toolbar 4 Click Send to Stude...

Page 48: ......

Page 49: ...vidually the students in each group can compare their answers agree upon their group s collective response and then send this to you for review Starting Collaborative Assignments You can distribute an...

Page 50: ...roup s final response back to you TI P You can monitor the progress of each group see Monitoring Collaborative Assignments on page 46 After all the groups complete the assignment the Collaboration Com...

Page 51: ...leting the assignment click its name below Resources in the Collaboration sidebar 3 Click Hand In in the Collaboration sidebar 4 Click Yes to confirm you want to hand in your assignment The collaborat...

Page 52: ...hen a group member is happy with your answer Ready to hand in appears below his or her name in the Collaboration sidebar When all group members are happy with your answer click Hand In in the Collabor...

Page 53: ...e You can click the file name to open and view the completed file o If all students in a group disconnect from the class SMART Sync Teacher is unable to select a group leader an error occurs while tra...

Page 54: ...ve response Click the appropriate link below Session deliverables are located in To return to the default Collaboration view screen Click Set up collaboration work details C H A P T E R 4 O R G A N I...

Page 55: ...respond to each question Viewing and Answering Questions When students ask questions through SMART Sync Student a Question symbol and the number of currently unanswered questions appear in the bottom...

Page 56: ...o students by typing text in the Message box and pressing ENTER 5 Click Finished when you re finished N OTE Students can still view your responses but if they want to communicate with you further they...

Page 57: ...ave As dialog box appears 3 Browse to the folder where you want to save the file 4 Type a name for the file in the File name box 5 Click Save Clearing the Question History You can also remove previous...

Page 58: ......

Page 59: ...messages including the ones between students in the History area of the Chat view Students can view messages sent to the entire class as well as messages sent to the groups they re members of Chatting...

Page 60: ...p o If your students haven t opened their SMART Sync Student Chat dialog boxes tell them to double click the SMART Sync icon in the notification area and then click Chat 4 Enable student chat see Enab...

Page 61: ...tory you want to view and save 3 Click Save The Save As dialog box appears 4 Browse to the folder where you want to save the file 5 Type a name in the File name box 6 Click Save Clearing the Chat Hist...

Page 62: ...s can t initiate chat even if you allow it However they can respond to chat if you initiate it To enable student chat 1 Click Chat The Chat view appears 2 Click All Computers or All Students to enable...

Page 63: ...box N OTE If you disable student chat your students can still view the chat history but can t add new messages To prevent students from viewing the chat history clear it see Clearing the Chat History...

Page 64: ......

Page 65: ...e student the file transfer goes very quickly However if you send a file to many students at once the transfer takes longer and students won t necessarily receive the file at the same time Transfer sp...

Page 66: ...transferred to Complete N OTE S o If you want to cancel a file transfer that s in progress select the file in the Sent Files list and then click Cancel No portion of the file is transferred and the f...

Page 67: ...u close SMART Sync while a file transfer is in progress the transfer is canceled To open a file 1 Click File Transfer The File Transfer view appears 2 Select the file you want to open 3 Click Open Fil...

Page 68: ...fore you perform the next step 3 Click Clear To clear all files 1 Click File Transfer The File Transfer view appears 2 Click All Computers or All Students 3 Ensure no files are selected in the file li...

Page 69: ...Students Computers 70 You can block your students access to specific applications using customized application blocking rules In addition you can start and close applications on students computers fro...

Page 70: ...ractive learning software Creating Application Blocking Rules You can create application blocking rules in SMART Sync Teacher Alternatively you can load rules created by other teachers see Sharing App...

Page 71: ...click Add o If you want to add an application to the rule that s neither included in the list of applications nor installed on your computer click New App Type the product name and the file name and...

Page 72: ...le that s neither included in the list of applications nor installed on your computer click New App Type the product name and the file name and then click OK Select the application from the List of Ap...

Page 73: ...he Open dialog box appears 3 Browse to and select the SYNCRULES file 4 Click Open Activating and Deactivating Application Blocking Rules After creating or loading an application blocking rule you can...

Page 74: ...cted students is already running a blocked application the application does not close If one of the students tries to open a blocked application a message appears advising the student that the applica...

Page 75: ...in the group 3 Click Launch The Launch Applications dialog box appears 4 Select an application and then click Launch N OTE With the exception of SMART Notebook SE an application must be installed on y...

Page 76: ...Click a group s tab to close an application for only students in the group 3 Click Close The Close application remotely dialog box appears 4 Select an application and then click Close N OTE With the e...

Page 77: ...7 1 5 Repeat step 4 for each application you want to close on the students computers 6 Click OK C H A P T E R 8 C O N T R O L L I N G A C C E S S T O A P P L I C A T I O N S...

Page 78: ......

Page 79: ...rules Blocking Internet Access You can block your students access to the entire Internet N OTE When a blocked student starts Internet Explorer Internet browser a message appears indicating that access...

Page 80: ...pages Creating Internet Blocking Rules You can create Internet blocking rules in SMART Sync Teacher Alternatively you can load rules created by other teachers see Sharing Internet Blocking Rules on p...

Page 81: ...le name box 5 Click Block the following websites to allow all websites except those you include in the rule OR Click Block everything except the following websites to block all websites except those y...

Page 82: ...e the file 4 Type a name for the file in the File name box 5 Click Save To load a SYNCRULES file 1 Click Internet The Internet view appears 2 Select Actions Load Rules The Open dialog box appears 3 Br...

Page 83: ...view appears 2 Click All Computers or All Students to deactivate the rule for all students OR Click a group s tab to deactivate the rule for only students in the group OR Select students names in the...

Page 84: ......

Page 85: ...class only if you permit it You have total control over who can access your class At any time you can view which teacher aides have joined your class You can also withdraw a teacher aide s access to...

Page 86: ...which teacher aides have joined your class and if you want disconnect a teacher aide from your class see Disconnecting Teacher Aides below Disconnecting Teacher Aides You can allow colleagues limited...

Page 87: ...s Aide Join a class The Join a Teacher s Class dialog box appears 2 Select the Teacher ID for the class you want to join OR Select Connect via host name or IP address box enter the host name or IP ad...

Page 88: ...8 2 To leave a class Select Connection Teacher s Aide Disconnect from class C H A P T E R 1 0 W O R K I N G W I T H O T H E R T E A C H E R S A N D T E A C H E R A I D E S...

Page 89: ...sfer Preferences 92 Setting a User Authentication Password 93 Setting the Advanced Preferences 94 Setting the Advanced Preferences 95 Selecting Network Adapters 98 Setting the Logging Preferences 99 Y...

Page 90: ...rams on your computer OR Select a specific SMART program to set the language for only that program 3 Select the appropriate language in the Language drop down list 4 Click OK To install language updat...

Page 91: ...ure is referred to as teacher discovery N OTE S l If you use SMART Sync Class List Server for the first option you or your system administrator must install SMART Sync Administrator Tool and create a...

Page 92: ...School file in the Welcome to SMART Sync Teacher and Class Selection dialog box To use SMART Sync Class List Server for teacher discovery 1 Select Options Preferences The Preferences dialog box appear...

Page 93: ...og box appears 2 Click the Lock Screen tab 3 Type a message in the Lock out message box 4 Click the button next to Text select a color and then click OK to change the text color 5 Click the button nex...

Page 94: ...e Alternatively you can choose to display the student s desktop as the highest possible image quality and frame rate To adjust the optimal image quality and frame rate 1 Select Options Preferences The...

Page 95: ...nces while you re already controlling a student s desktop the change takes effect immediately For example if you have sole control of a student s desktop and you change the setting to Shared you immed...

Page 96: ...he mouse and keyboard of a student s desktop during broadcasting To set preferences for when you broadcast your desktop 1 Select Options Preferences The Preferences dialog box appears 2 Click the Broa...

Page 97: ...recedence over the student s N OTE If you broacast a student s computer and it s running the Windows Vista operating system the control of the computer is always shared regardless of how you set the b...

Page 98: ...the digital ink more transparent 6 Click OK To return the digital ink to its default settings 1 Select Options Preferences The Preferences dialog box appears 2 Click the Annotation Pen tab 3 Click De...

Page 99: ...fer tab 3 Click Defaults 4 Click OK Setting a User Authentication Password You can enable password protection on the connections between the teacher and the students To enable password protection l On...

Page 100: ...Type the old password 5 Type the new password 6 Type the new password again to confirm it 7 Click OK To remove a user authentication password on the teacher s computer 1 Select Options Preferences Th...

Page 101: ...te 1 Select Options Preferences The Preferences dialog box appears 2 Click the Advanced tab 3 Type your preferred thumbnail frame rate in the Thumbnail frame rate box N OTE S o The default thumbnail f...

Page 102: ...TTL box By default SMART Sync multicast packets are sent with a TTL value of 1 which prevents them from being forwarded beyond a single subnetwork Multicast datagrams with a TTL of greater than 1 can...

Page 103: ...aw Hooks DLL check box This option improves SMART Sync s screen capture performance 4 Optionally select the Use Mirror Driver check box This option improves SMART Sync s screen capture performance I M...

Page 104: ...e operating system to select the network adapter 1 Select Options Preferences The Preferences dialog box appears 2 Click the Advanced tab 3 Click Choose Network Adapter The Preferences Network Adapter...

Page 105: ...on the student s computer or if you reconfigure the installation options 8 Click OK Setting the Logging Preferences You can control the generation of system logs SMART Support uses these logs to revie...

Page 106: ......

Page 107: ...ation to SMART that helps us improve the software for future releases After starting SMART Sync 2010 for the first time you can enable or disable this feature through the Help menu To enable the Custo...

Page 108: ......

Page 109: ...experience difficulty with your SMART product please contact your local reseller before contacting SMART Support Your local reseller can resolve most issues without delay N OTE To locate your local re...

Page 110: ...W Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 2500 E mail info smarttech com Registration To help us serve you register online at www smar...

Page 111: ...n blocking rules Internet See Internet blocking rules broadcasting about 32 setting preferences for 90 student desktops 33 your desktop 32 C chalk 34 chat about 53 enabling and disabling 56 history 55...

Page 112: ...s to 73 controlling access to 74 Internet blocking rules about 74 activating 76 creating 74 deactivating 77 deleting 75 editing 75 sharing 76 Internet Explorer Internet browser 40 Internet view 8 IP a...

Page 113: ...down 29 SMART Board interactive whiteboards 25 35 SMART Notebook SE closing 70 creating rules for 65 66 starting 69 SMART School files 85 SMART Technical Support 103 software See applications Standard...

Page 114: ...ser authentication passwords 93 user interface about 6 customizing 10 V video 37 views Application 8 Chat 7 Collaboration 7 File Transfer 8 Internet 8 Questions 7 Thumbnail 7 votes 37 W web pages 40 W...

Page 115: ......

Page 116: ...Toll Free 1 866 518 6791 U S Canada or 1 403 228 5940 www smarttech com...

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