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FAULT DIAGNOSIS
8
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8017768/12AX/2019-05-31|SICK
Subject to change without notice
O P E R A T I N G I N S T R U C T I O N S | TIC
8.3.2
Fault diagnosis via the TEMS Info interface
The customer can also conduct a detailed fault diagnosis by requesting status messages
from the TEMS Info client.
The data protocols used for accessing data in the TCP/IP data stream are listed in the
separate description for the TEMS Info interface (available on the USB stick).
8.3.3
Detecting system errors using log files
All TEMS Recorder operations are logged on the Traffic Controller.
To help SICK Support with fault analysis, it is often necessary to forward the latest system
logs. You can download these logs via the
Logs
workspace and send them as an e-mail
attachment.
All system actions are written to a log file of the
Recorder
type. A separate log file is
created for each day (see also chapter
Alternatively, all the logs can be downloaded from the Traffic Controller via FTP. The status
logs are stored inside the
/logs
directory (see also chapter
1. Connect to the FTP server of the Traffic Controller using an FTP client.
2. Log in by entering
client
for the user name and
client
as the password.
8.3.4
Providing raw data to help Support
Sometimes, the measurement points recorded by the 2D LiDAR sensors also have to be
forwarded to Support to assist it with its tasks. Under the default configuration for the
profiling system, these raw data are not saved. You have to initiate the saving process
yourself.
NOTE
Due to the large volume of data involved, we recommend only recording raw data for a
maximum of one hour at a time. To enable a detailed fault analysis, it is usually sufficient
to record raw data for a period of 20 minutes.
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Therefore, you should deactivate the function for recording raw data after 20 minutes.