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Sharp AQUOS sense5G, User Manual

The Sharp AQUOS sense5G comes packed with advanced features, offering an immersive user experience. To ensure you make the most of this remarkable device, we provide a comprehensive User Manual that can be freely downloaded from our website. Discover the full potential of your new smartphone with our easy-to-follow manual.

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190

Display Turns Off Suddenly

While Using Certain Applications

The application may be the cause.
Update the application if not the latest version.
If problem persists, delete the application, and check if same
problem occurs again.
See "

Updating Installed Applications

" for details on updating

applications.
See "

Uninstalling Applications

" for details on deleting

applications.

After Installing a New Application

The new application may be the cause.
Delete the application in Safe mode.
See "

セーフモードで起動する (http://help.mb.softbank.jp/

aquos-sense5g/02-05-05.html)

" (Japanese) for details on

activating Safe mode.
See "

Uninstalling Applications

" for details on deleting

applications.

Screen Freezes / Operation Is

Unstable

While Using Certain Applications

The application may be the cause.
Update the application if not the latest version.
If problem persists, delete the application, and check if same
problem occurs again.
See "

Updating Installed Applications

" for details on updating

applications.
See "

Uninstalling Applications

" for details on deleting

applications.

After Installing a New Application

The new application may be the cause.
Delete the application in Safe mode.
See "

セーフモードで起動する (http://help.mb.softbank.jp/

aquos-sense5g/02-05-05.html)

" (Japanese) for details on

activating Safe mode.
See "

Uninstalling Applications

" for details on deleting

applications.

Handset Operates on Own Without

Touching Display / No Response to

Touch Operation

Press Power Key to turn off Display, Press Power Key again to
turn on Display, and then operate handset.

Summary of Contents for AQUOS sense5G

Page 1: ...AQUOS sense5G User Guide ...

Page 2: ......

Page 3: ...ion 28 Updating the System 30 Using ROBOQUL 31 Handset Interface Handset Screens 36 Icons at Display Top Status Bar 42 Checking Notifications Notifications Window 44 Checking Notifications Quick Settings Window 46 Capturing Screenshots Clip Now 47 Scrolling Screen Automatically ScrollAuto 48 Using Gaming Menu 50 Phone Placing Answering Calls 54 Optional Services 59 Handset Phone Number 66 Making P...

Page 4: ...oaming 182 Calling from Outside Japan 183 For Assistance Handset Powers Off 188 Handset Does Not Power On 188 Cannot Charge Charging Stops Charging Is Slow 189 Battery Runs Out Quickly 189 Display Turns Off Suddenly 190 Screen Freezes Operation Is Unstable 190 SIM Card Not Recognized 191 Cannot Use SD Card 191 Cannot Send Receive Mail 192 Cannot Connect to Internet 192 Cannot Talk on Phone Cannot ...

Page 5: ...ys connected to the Internet Communication is initiated automatically for some functions such as data syncing Large volume data communication such as downloading applications and viewing videos incurs expensive transmission fees Subscription to a flat rate plan is strongly recommended Even if connected by Wi Fi some applications and services incur transmission fees Screenshots Key Labels Screensho...

Page 6: ...4 ...

Page 7: ...Getting Started Package Contents 6 Parts Functions 6 SIM Card 8 Internal Storage and SD Card 9 Charging Handset 13 Power On Off 15 Making Initial Settings 16 Google Account 17 Unlocking Screen 20 ...

Page 8: ... Use to shoot photos or videos of yourself Display Touchscreen type display operate with your fingers on Display Charging Notification Lamp Illuminates while charging or for missed calls and notifications Proximity Light Sensor1 Proximity Sensor prevents Touchscreen misoperation during calls Light Sensor adjusts Display brightness according to ambient light Fingerprint Sensor Use fingerprint authe...

Page 9: ... Card External Connection Jack Connect USB Type C plug such as AC adapter Mic Recorder Mic Talk to the other party here Also use while recording videos or when talking to emopa Make sure not to cover Mic Recorder Mic Handset Keys Name Description Volume Up Key Increase volume Volume Down Key Decrease volume Assistant Key Trigger Google Assistant Also trigger chosen functions 1 Power Key Turn Displ...

Page 10: ...ing SIM Card Note that SIM Card specifications and performance may change without notice Return SIM Card to SoftBank Corp when canceling subscription SIM Card is the property of SoftBank Corp Returned SIM Cards are recycled for environmental purposes Inserting SIM Card Always power off beforehand Set SIM Card in Card Tray beforehand Do not insert SIM Card without setting it in Card Tray With Displ...

Page 11: ...with Camera Organizing photos shot on your previous model Inserting SD Card containing saved photos or videos that were shot on a previous model may cause Sort images in SD card to appear Tap CHECK START Tap CHECK START to optimize viewing of file names etc in Photos Internal Storage SD Card Cautions Data on Internal Storage SD Card Data on internal storage SD Card may be lost altered due to accid...

Page 12: ...l out Card Tray by hooking a finger on groove 〇 With Display upward pull out Card Tray Pulling out Card Tray with Display downward or handset held upright can allow SIM Card and SD Card to fall from Card Tray and become misplaced Do not pull Card Tray forcefully or at an angle damage may result Gently pull Card Tray out horizontally Set SD Card in Card Tray Place gently noting orientation of SD Ca...

Page 13: ...ays format it on handset Formatting erases all data on SD Card Format SD Card with caution When formatting keep handset charged or charge it adequately beforehand Insert SD Card beforehand See Inserting SD Card for details In Home Screen Settings Storage SD card Storage settings Format FORMAT SD CARD ...

Page 14: ...12 Done All data on SD Card is erased Unmounting SD Card In Home Screen Settings Storage SD Card is unmounted To mount SD Card again SD card MOUNT ...

Page 15: ...s built into handset Internal Battery A lithium ion battery is built into handset it is not removable Recycling This product requires a lithium ion battery Lithium ion batteries are recyclable To recycle a used lithium ion battery take it to any shop displaying the recycling symbol Battery Cautions Storage To help maintain performance and life of Internal Battery do not store in the following cond...

Page 16: ...ied by SoftBank Corp If you are using specified products only contact a SoftBank Shop or Customer Service Lock Screen while Charging Charging progress appears in lock screen Charging normal charging Charging rapidly rapid charging Charging slowly low speed charging handset begins low speed charging depending on the conditions such as when nearly charged Charging Cautions Water Resistance AC Adapto...

Page 17: ... after a while An initial settings wizard may appear the first time handset is powered on For details on initial settings see Making Initial Settings Flick lock screen up Home Screen appears After Flicking screen up when is displayed enter pattern lock no PIN password to unlock Powering Off Power Key Long Press Power Power off Handset powers off ...

Page 18: ...Tap Vision settings See Accessibility for details Set Wi Fi items Follow onscreen prompts To skip Wi Fi settings select Use mobile network for setup Set up offline Continue by following onscreen prompts Don t copy Tap Next to copy data from another mobile etc and complete the initial settings See クイックスイッチアダプ ターを利用してデータを取り込む http help mb softbank jp aquos sense5g 05 06 04 04 html Japanese for detai...

Page 19: ...mpts to save card information Set each item Done for now Initial settings are complete Google Account Use a Google Account and get more convenience with Google services A Google Account is required to use some services or fully use some applications Google Account Cautions Google Account Mail Address Password Be careful not to forget your Google account mail address and password Google Account Ope...

Page 20: ...er first name Enter last name Next Set enter date of birth and gender Next Select a mail address Next To create another mail address Tap Create your own Gmail address Enter user name mail address Next Enter password Next Yes I m in To add a phone number for security only Tap More options Continue by following onscreen prompts To not add a phone number Tap Skip ...

Page 21: ...f use I agree Select whether to enable data backup Accept Account is created Signing in to a Google Account In window for logging in to a Google account enter mail address Next Enter password Next Continue by following onscreen prompts You are signed in to your Google Account ...

Page 22: ... appears Flick lock screen up Screen is unlocked To change the unlock method for enhanced security set handset to require pattern drawing or lock no PIN password entry for unlocking screen or set screen to be unlocked with your fingerprint face as needed See Using Fingerprint Authentication Function Setting Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen Settin...

Page 23: ...Basic Operations Basic Operations 22 Using Touchscreen 23 Using Manner Mode 24 Using Airplane Mode 26 Text Entry 27 Using Fingerprint Authentication Function 28 Updating the System 30 Using ROBOQUL 31 ...

Page 24: ...n to the previous screen Flick the edge of screen to the left right Moving to Home Screen Flick Navigation Bar where icons appear at edge of Display to move to Home Screen Menu Operations Tap at Display top for available settings and items Screens may also have settings and items that are available by Touching Holding Display ...

Page 25: ...s Use with gloves long fingernails Use of pens pencils or sharp objects Use with objects on against Display Use while wet Touchscreen Usage Cautions To prevent malfunctions do not Touch Display with wet fingers Use if Display is wet If Display is wet wipe it with a soft cloth Subject Display to force pressure Place a sticker or shield commercially available protective film privacy protector shield...

Page 26: ... and other handset sounds are muted handset vibrates for incoming calls messages etc Mute Ringtones and other handset sounds are muted handset does not vibrate for incoming calls messages etc Manner Mode Cautions Camera shutter sound video recording tones alarms media sound etc still play even in Manner mode Alternatively to mute alarms and media sound use Do Not Disturb See Sound Settings for det...

Page 27: ...and handset enters Manner mode vibe Canceling Manner Mode Vibe Press Volume Up Down Key for volume bar Vibe Mute Icon changes to Manner OFF and handset exits Manner mode Activating Manner Mode Mute Press Volume Up Down Key Volume bar appears Manner OFF Icon changes to Vibe and handset enters Manner mode vibe Vibe while volume bar is displayed Icon changes to Mute and handset enters Manner mode mut...

Page 28: ...ting Airplane Mode Flick Status Bar down Notifications Window opens Airplane mode activates Canceling Airplane Mode From Notifications Window Airplane Mode Caution Wi Fi and Bluetooth Function Cautions Activating Airplane mode disables Wi Fi and Bluetooth interrupting corresponding transmissions Wi Fi Bluetooth connections can be used even in Airplane mode by enabling Wi Fi Bluetooth after activat...

Page 29: ...characters Toggle case Switch to number symbol keyboard Enter comma Touch Hold to specify settings or enable One handed mode Switch to emoji emoticon keyboard Delete characters Insert line break Touch Hold for options enable One handed mode or move to other entry fields Enter period Touch Hold for a set of other punctuation marks and symbols Enter space Switching Keyboards In a text entry window E...

Page 30: ...y of the following conditions Washing wiping hands using different finger saving a wider area etc may improve capability Wrinkled with moisture e g after a bath Wet with water sweat etc Dry Covered with handcream etc Stained with mud or oil Rough or damaged cut sore etc Fingerprint is faint finger surface is worn Fingerprint is deformed due to weight gain or loss Finger surface condition at the ti...

Page 31: ...n Next Next Hold finger to sensor until handset vibrates Move finger a little at a time and hold it to sensor Repeat until screen appears indicating fingerprint is saved If finger is already saved use another finger Done Fingerprint is saved To save other fingerprints Tap Add another Saving Fingerprints Savable Number of Fingerprints Save up to 5 fingerprints Backup Screen Unlock Methods Make sure...

Page 32: ...ated A Remove finger then try authenticating again Or Flick lock screen up and unlock screen using backup unlock method set when saving fingerprint Updating the System Check whether system updates are required via the network and update manually as required Software Update Cautions Applications Applications may be updated or newly added or names icons operations and user interfaces of applications...

Page 33: ...ivels ROBOQUL Firmware Updates ROBOQUL firmware is updatable When an update is required Updating ROBOQUL appears on handset when connected to ROBOQUL Follow onscreen prompts to update firmware To update firmware the following conditions are required ROBOQUL is connected to an AC Adaptor Handset is placed in ROBOQUL Handset is connected to the network At least 30 battery is remaining The firmware u...

Page 34: ...par then follow onscreen prompts Setting ROBOQUL Set whether ROBOQUL swivels while charging with ROBOQUL When enabled while charging using ROBOQUL and handset is powered on ROBOQUL swivels when Display lights up at start of charging for incoming calls alarms etc In Home Screen AQUOS Useful AQUOS Useful menu opens ROBOQUL setting ROBOQUL setting window opens ...

Page 35: ...33 Basic Operations AQUOS sense5G Operations of ROBOQUL Setting is complete Tap Operations of ROBOQUL to toggle on off Viewing Information on ROBOQUL In ROBOQUL setting window More info ...

Page 36: ...34 ...

Page 37: ...s 36 Icons at Display Top Status Bar 42 Checking Notifications Notifications Window 44 Checking Notifications Quick Settings Window 46 Capturing Screenshots Clip Now 47 Scrolling Screen Automatically ScrollAuto 48 Using Gaming Menu 50 ...

Page 38: ...does not appear the second and subsequent times See Display Settings and Applications Notifications for details 3 Appear when emopa is configured See エモパー を利用する http help mb softbank jp aquos sense5g 05 07 12 html Japanese for details Home Screen App List Most handset operations start in Home Screen or in app list Flick Home Screen up to display app list and activate applications or change handset...

Page 39: ...rrent screen to switch to landscape orientation when handset is rotated sideways See Quick Settings Window Layout Display Settings and Accessibility for details Multi Window Split screen to view and operate two applications Viewing in Multi Window is not available for some applications Drag bottom of Display up Recent apps window opens Drag recently used applications to the left or right and Tap a...

Page 40: ... Multi Window Flick pane bar up down Capturing Screenshots Long Press Power Key and Volume Down Key at the same time to capture a screenshot of the current screen May be unavailable for some applications View captured screenshots in Photos etc Alternatively use Clip Now and drag Display from corner to center to capture a screenshot See Capturing Screenshots Clip Now for details Changing Wallpaper ...

Page 41: ...d open area of Home Screen Wallpapers Lock Photo Shuffle OFF ON Select folder to show with Lock Photo Shuffle All images in selected folder appear randomly Tap at right of folder name to view images in folder Using SHSHOW Touch Hold open area of Home Screen Wallpapers SHSHOW Follow onscreen prompts Adding Shortcuts In app list Touch Hold application and Drag to Add to home screen Shortcut is added...

Page 42: ...Home Screen Widgets A list of widgets opens Touch Hold widget Drag to location to add widget Widget is added Drag to sheet visible at edge of Display to toggle sheets and add Drag to rightmost sheet to add one more sheet and add Removing Widgets In Home Screen Touch Hold widget Drag to Remove ...

Page 43: ... Tray and app list Placing Icons in Folder In Home Screen Touch Hold icon Drag to folder Place icons the same way in Favorites Tray and app list Moving Icons Out of Folder In Home Screen Tap folder Touch Hold icon Drag it out of folder Move icons the same way in Favorites Tray and app list Deleting Folders In Home Screen Touch Hold folder Drag to Remove Delete folders the same way in Favorites Tra...

Page 44: ...ews weather etc at left of Home Screen Display Google Search widget Set whether to show Google Search Bar in Favorites Tray App suggestions Set whether to show application suggestions in app list and Recents Allow Home screen rotation Set whether to rotate Home Screen with handset orientation automatically Touch Hold open area of Home Screen Home settings Set items Settings are complete Icons at D...

Page 45: ...est Mounting SD Card Screenshot Failed More Notifications Main Status Indicators Status Indicators appear on the right Indicator Description Battery Strength Energizing Battery Saver On Signal Strength No Signal 5G 4G LTE 4G 3G 5G Data in Use 4G LTE 4G Data in Use1 3G Data in Use Airplane Mode Wi Fi Connected Bluetooth Connected Manner Mode Vibe Manner Mode Mute Wi Fi Hotspot Tethering in Use Do N...

Page 46: ... Window 1 Notifications are shown in Conversations Notifications and Silent categories 2 Usable functions depend on the notification As an example dial or send an SMS to the phone number of a new call Notifications Window Operations Switching between Detailed Simple Views for Notifications in Notifications Window In Notifications Window Drag notification down up with two fingers at the same time o...

Page 47: ...ting Notifications Flick Status Bar down Notifications Window opens Flick notification left right Notification is deleted Some notifications may not be deleted Deleting All Notifications Flick Status Bar down Notifications Window opens Clear all All notifications are deleted Some notifications may not be deleted ...

Page 48: ...htness Toggle Wi Fi on off Toggle Bluetooth function on off Toggle Mobile Light on off Toggle Manner mode OFF Vibe Mute Toggle Airplane mode on off Toggle Auto rotate screen on off Toggle Location on off Toggle RelaxView on off Toggle Wi Fi hotspot tethering on off Toggle VeilView on off Show Nearby Share Toggle Battery Saver on off Show cast screen Start Screen Record Open Edit screen for Quick S...

Page 49: ...ey to target location Deleting Setting Keys In Quick Settings Window Touch Hold Setting key Drag to DRAG HERE TO REMOVE Resetting Quick Settings Window In Quick Settings Window Reset Capturing Screenshots Clip Now Drag Display from corner to center to capture a screenshot Enabling Clip Now In Home Screen AQUOS Useful AQUOS Useful menu opens Clip Now Clip Now menu opens Clip Now Clip Now is enabled...

Page 50: ...os etc Touch upper left upper right corner of Display Drag to line Screenshot is saved Scrolling Screen Automatically ScrollAuto Scroll the screen up and down automatically Enabling ScrollAuto In Home Screen AQUOS Useful AQUOS Useful menu opens ScrollAuto ScrollAuto menu opens ON OFF ScrollAuto is enabled Tap ON OFF to toggle on off ...

Page 51: ...o with just two fingers to toggle on off Using ScrollAuto The feature may not follow the setting with certain applications Drag up slowly appears When Display is Dragged down appears instead Slide finger to and release Screen scrolls automatically Alternatively while Tap ScrollAuto with just two fingers is enabled Drag from bottom upward or from top downward with two fingers to start scrolling Scr...

Page 52: ... notifications while games are running Set whether to block notifications while games are running etc Game image quality Set whether to optimize image quality of games Performance Make settings for performance of games View Menu Set whether to display gaming menu while games are running How to use Check how to use gaming menu Search settings Set search string to search on web site or within social...

Page 53: ...n Gaming settings Game image quality Tap Game image quality to toggle on off Making Settings for Performance of Games In Gaming settings Performance Prioritize high definition display Give priority to light action QUIT GAME AND APPLY Also end the game running in the background Setting Whether to Display Gaming Menu while Games are Running In Gaming settings View Menu Tap View Menu to toggle on off...

Page 54: ...h on web site or within social media Toggle notification blocking on off Toggle operation blocking on off Record screens while games are running Activate touch guard Switch gaming menu Switch gaming menu Activate Gaming settings ...

Page 55: ...Phone Placing Answering Calls 54 Optional Services 59 Handset Phone Number 66 Making Phone Settings 66 Address Book 68 ...

Page 56: ...upports VoLTE VoLTE HD and HD Voice for high quality call sound See Using VoLTE VoLTE HD and HD Voice for details Placing Calls In Home Screen Phone Phone opens Dialpad window opens Use onscreen dialpad to enter number Include area code for landline numbers To correct number Tap to delete digit s then enter correct number Handset dials number Call begins when other party answers To end call Call e...

Page 57: ... again after making an emergency call In Home Screen Phone Settings Blocked numbers Re enable now Calling Emergency Number When Handset Screen is Locked In lock screen Flick up Emergency Enter number for emergency service Use if method for unlocking screen is setting other than None or Swipe See Setting Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Settin...

Page 58: ...ion Tap message To stop playback Tap Editing Subjects of Answer Phone Messages In Home Screen Phone Settings Calls Answer phone Answer phone list Touch Hold message Edit Subject Enter subject name OK Copying Answer Phone Messages to Internal Storage SD Card In Home Screen Phone Settings Calls Answer phone Answer phone list Touch Hold message Export AQUOS sense5G SD card Select where message is sav...

Page 59: ...me Use Speakerphone Place call on hold Open menu In Call Voice Memo Operations Adjusting Call Volume During call Volume Up Down Key Recording Call Voice Memo During call Voice Memo To end recording Tap Stop Playing Back Voice Memos In Home Screen Phone Settings Calls Answer phone Voice Memo List Tap Voice Memo To stop playback Tap Editing Subjects of Voice Memos In Home Screen Phone Settings Calls...

Page 60: ...than conventional VoLTE VoLTE VoLTE HD are available when the counterpart model is respectively a VoLTE or VoLTE HD compatible model from SoftBank Y mobile In addition it is necessary for both handset and the counterpart model to be within the SoftBank 4G LTE FDD LTE service area with Preferred network type set to 5G recommended or 4G and 4G Calling enabled See Service web page https www softbank ...

Page 61: ...s to Voicemail Center access messages via handset touchtone phones Call Waiting1 Answer calls during a call Group Calling1 Merge multiple calls Notify Caller ID Send or hide your number when placing calls Call Barring Restrict incoming outgoing calls by conditions 1 Requires separate subscription Call Forwarding In Home Screen Phone Phone opens Settings Calls Call service settings Call service set...

Page 62: ...ime Telephone Number of Forwarding Destination Tap the phone number input area Enter the forwarding destination phone number REGISTER CONFIRM Call Forwarding is set Canceling Call Forwarding In Voice Mail Call Forwarding screen Tap Voice Mail Call Forwarding All OFF CONFIRM ...

Page 63: ...the ring time CONFIRM Voicemail is set Voicemail Voicemail and Answer Phone Voicemail and Answer Phone differ mainly in the following ways Voicemail Messages are held at the Voicemail Center Messages are held even when handset is not turned on or outside a service area Message playback is subject to your subscription call charges Answer Phone Messages are held on handset Use Answer Phone only when...

Page 64: ...ifications Window then follow voice guidance Canceling Voicemail In Voice Mail Call Forwarding screen Tap Voice Mail Call Forwarding All OFF CONFIRM Call Waiting Requires separate subscription In Home Screen Phone Phone opens Settings Calls Call service settings Call service settings appear ...

Page 65: ...g in all service settings screen Group Calling Requires separate subscription During a call Add call Dialpad window opens Enter number Call is added Alternatively Flick top of dialpad window down Contacts Tap contact Tap number of call to add to add call Flick top of dialpad window down Recents Tap for Call History entry to add When call connects Merge Group Calling starts ...

Page 66: ...Caller ID In Home Screen Phone Phone opens Settings Calls Additional settings Additional settings appear Caller ID Network default Hide number Show number Caller ID is set Set to Network default to notify number ...

Page 67: ...alls Restrict all incoming calls Barring of All Incoming International Calls Reject calls while outside Japan Stop Barring of Incoming Call Cancel all incoming call restrictions In Home Screen Phone Phone opens Settings Calls Call service settings Call service settings opens Outgoing Call Barring Incoming Call Barring Follow onscreen prompts Restriction is set Call Barring Operations Setting Call ...

Page 68: ... settings Set caller IDs Answer phone Set Answer phone Prefix Save prefixes to add to numbers when dialing and set operation of prefixes SoftBank call settings Make subaddress settings Call service settings Set rules for incoming and outgoing calls Voice Mail Call Forwarding and Call Waiting Blocked numbers Set numbers to block calls from Voicemail Notifications Make notification settings Advanced...

Page 69: ... OK Checking Storage Available and Recordable Number of Answer Phone Messages and Voice Memos In Phone settings Calls Answer phone Current storage status Setting Canceling Answer Phone In Phone settings Calls Answer phone Answer phone Mannermode ON OFF Checking Answering Message for Answer Phone In Phone settings Calls Answer phone Answering message confirm Touch Hold Answering message content Pla...

Page 70: ...il addresses as well as birthdays nicknames etc Set ringtones for each contact as needed Address Book Caution Contacts may be altered lost if handset is left uncharged or due to accidents malfunctions repairs handset upgrade replacement mishandling etc Back up important contacts and other data regularly SoftBank Corp is not liable for any damages resulting from loss alteration of contacts Adding N...

Page 71: ...bel Tap label to toggle selected unselected To add a new label in window for creating new contact More fields Label Create new Enter name of label OK Saving Type of Phone Number Etc In window for creating new contact Tap type to save For Custom enter type name OK Deleting Entered Phone Number Etc In window for creating new contact for item Syncing with Contacts on Server Sync handset Address Book ...

Page 72: ...e Screen Phone Phone opens Contacts Contacts appear In Home Screen Google Contacts to show contacts Tap contact Contact opens Tap number Handset dials number Call begins when other party answers Alternatively Tap Call to make a call ...

Page 73: ...Messaging Using メッセージ Message 72 Using Gmail 72 ...

Page 74: ...ount or an email account to use Gmail When activating Gmail for the first time account setup menu appears complete setup Account setup menu does not appear if you are already signed in to a Google Account To use your existing account information such as username user ID password and server name is required In Home Screen Google Gmail Account setup menu opens If confirmation appears follow onscreen...

Page 75: ...ing AQUOS sense5G Follow onscreen prompts Account setup is complete Creating Sending Gmail In Home Screen Google Gmail Message list opens Compose Message composition window opens Enter recipient subject and text ...

Page 76: ... Add from Contacts Select recipient Setting Confidential Mode In message composition window Confidential mode Set each item SAVE Saving Current Message as Draft While creating message Save draft Discarding Current Message In message composition window Discard Discard Opening New Gmail When message arrives new message notification appears in lock screen In lock screen Tap new message notification t...

Page 77: ...es In message window for message to forward Forward Create message Alternatively at bottom of message window Tap Forward Resetting Messages as Unread In message window Alternatively in message list Tap icon for message to reset as unread Deleting Messages In message window Alternatively in message list Tap icon for message to delete Archiving Messages In message window Alternatively in message lis...

Page 78: ...76 ...

Page 79: ...Internet Using the Internet Chrome 78 ...

Page 80: ...ation appears follow onscreen prompts Tap Text entry field Enter search string or URL Search results appear or a Website opens Chrome Operations Opening New Tabs Open multiple Websites in different tabs to switch between them easily In Chrome New tab To switch tabs Tap and then target tab Number in changes with number of tabs Opening Recent Tabs In Chrome Recent tabs Tap tab Viewing Websites witho...

Page 81: ...Downloaded Image Etc In Home Screen Google Files Browse Downloads Tap image etc If confirmation appears follow onscreen prompts Adding Bookmarks In Home Screen Chrome Chrome activates Show Website to add Current Website is added to Bookmarks ...

Page 82: ...s In Chrome Bookmarks for bookmark to move Move to Select location SoftBank folder and bookmarks in SoftBank folder cannot be moved Deleting Bookmarks In Chrome Bookmarks for bookmark to delete Delete Checking Browsing History In Home Screen Chrome Chrome activates History History window opens Tap record Website opens ...

Page 83: ...d more Set whether to automatically enter information such as residence addresses phone numbers and mail addresses in forms and edit residence addresses and other information Privacy and security Set whether to allow sites to access your payment methods clear browsing history etc Notifications Make notification settings Themes Set a screen theme when using Chrome Home page Set a homepage Accessibi...

Page 84: ...82 ...

Page 85: ...Camera Capturing Photos Videos 84 ...

Page 86: ...ile Light close to eyes look directly at Mobile Light when on or shine Mobile Light in eyes may affect eyesight or cause other problems Capturing Photos Capture photos Operation with the shooting scene set to Auto is described as an example In Home Screen Camera If confirmation appears follow onscreen prompts Drag shooting mode at bottom to left right and select Picture Photo Viewfinder appears Dr...

Page 87: ...zoom magnification adjustment bar Drag left right to adjust1 zoom magnification Standard Camera Wide Angle Camera and Telephoto Camera change automatically according to zoom magnification Google Lens Use Google Lens to copy text captured with Camera and to search for products Photos thumbnail Open Photos or view immediately captured photo video Shooting menu Change shooting scene Mobile Light Chan...

Page 88: ...r AQUOS beauty setting icon 3 Appears when AQUOS beauty function is enabled Indicators shown in Viewfinder and available functions settings vary depending on Camera type and shooting mode scene Recording Videos Capture videos Operation with the shooting scene set to Auto is described as an example In Home Screen Camera If confirmation appears follow onscreen prompts Drag shooting mode at bottom to...

Page 89: ...r cover near the lens can reflect light from Mobile Light and cause captured images to appear whitish Video Viewfinder Layout Mobile Light Change Mobile Light setting AI Live Shutter If AI Live Shutter is enabled during video shooting the AI recognizes people dogs or cats etc decides the image composition and automatically takes the shot AI Live Story1 If AI Live Story is enabled when a long video...

Page 90: ...l Zoom magnification Tap for adjustment bar Drag up down to adjust2 zoom magnification Stop capturing Photo capture Confirm short movie creation3 Flashes when a short movie is finalized 1 Operates when AI Live Shutter is enabled 2 Alternatively in Video Viewfinder Pinch Spread 3 Operates when AI Live Story is enabled Indicators shown in Viewfinder and available functions settings vary depending on...

Page 91: ...Music Images Listening to Music YT Music 90 Viewing Managing Photos Videos Photos 92 ...

Page 92: ...et or speaker commercially available compatible to high resolution is required Handset also supports Qualcomm aptX HD audio Qualcomm aptX Adaptive Audio Qualcomm TrueWireless stereo plus and LDAC File Formats Supported file formats 3GPP MPEG 4 ADTS raw AAC MPEG TS FLAC GSM MIDI RTTTL RTX iMelody MP3 MKV WAVE OGG Playing Music In Home Screen Google YT Music YT Music opens If confirmation appears fo...

Page 93: ...y current song from beginning Add to playlist add to queue etc Toggle repeat all songs repeat current song normal playback Play next song Pause play Show list of songs Creating Playlists In Home Screen Google YT Music YT Music opens If confirmation appears follow onscreen prompts Library Albums Songs Artists If selecting Artists Tap artist name Add to playlist Create new playlist ...

Page 94: ...nt is described Photos Cautions If no photos or videos are saved on handset or SD Card operations such as Match with movie and Focus playback in file view window may be unavailable In file view window Tap Download to save files to handset Viewing Photos Videos View captured downloaded photos and videos Image File format Photo JPEG PNG GIF BMP WebP HEIF Video 3GPP MPEG 4 MPEG TS WebM Matroska In Ho...

Page 95: ...In Photos Library Utilities Animation Collage Movie Follow onscreen prompts Checking Photo or Video Details In file view window If is hidden Tap Display first Also displayed when Flicking Display up Adding Photos Videos to Album In file view window Add to album Follow onscreen prompts If is hidden Tap Display first Archiving Photos Videos In file view window Move to Archive Shown image is moved to...

Page 96: ...on Photos In file view window for photo Tap Display twice or Pinch Spread Playing Back Video Focused In AI recognizes people and pets and zooms in automatically during playback enlarged view In file view window for video Focus playback Video plays with main window and subwindow Tap subwindow to toggle full view enlarged view Automatically zoomed subject and zoom magnification depend on playback ti...

Page 97: ...Application Basics Confirmation when First Activating Applications 96 Applications 99 Adding Deleting Applications 101 ...

Page 98: ...handset Camera etc Initial setting of エモパー is described as an example Permission may also be required for applications running in the background An application may not function correctly if permission to use it is not set If the permission is not set twice in a row for the same privilege confirmation will not appear In Home Screen エモパー An initial setting screen appears Continue by following onscre...

Page 99: ...etting screen for エモパー appears NEXT WHILE USING THE APP ONLY THIS TIME Tap ONLY THIS TIME to temporarily permit usage of application ALLOW Normally select ALLOW to permit usage of the function ALLOW ALLOW 設定に進む Allow all the time エモパー Setting is complete ...

Page 100: ...ermission manager Tap function Tap application name Allow Deny Alternatively in Home Screen Settings Privacy Permission manager Allow all the time Allow only while using the app or Ask every time appears for some applications If confirmation appears follow onscreen prompts Setting Battery Optimization Enable Battery optimization to prevent applications from running while Display is turned off exce...

Page 101: ...screen prompts Some applications can be activated from Home Screen Using Applications Setting Required Privileges for Using Applications Some applications first require permission to access handset data or privileges to access important functions such as photographing Confirmation appears for applications requiring permission when first activated Follow onscreen prompts See Confirmation when First...

Page 102: ...e Opening Recent Apps Window for details Where to Obtain Applications Updates Use Google Play to obtain new applications or update installed ones See Adding Deleting Applications for details Opening Recent Apps Window Drag bottom of Display up Recent apps window opens In app list recent apps window does not open by Dragging bottom of Display up When 3 button navigation is enabled Tap on Navigation...

Page 103: ...creen In recent apps window Tap icon of application in list Pin GOT IT Appears when App pinning is enabled See Security Settings for details Adding Deleting Applications Download a variety of applications free paid from Google Play Change the setting of downloaded applications to enable manual or automatic updates Sign in to a Google Account beforehand Getting Help with Google Play In Google Play ...

Page 104: ...nstalls If confirmation appears follow onscreen prompts Purchasing Applications In Home Screen Play Store Google Play opens If confirmation appears follow onscreen prompts Tap paid application Tap price If payment confirmation appears follow onscreen prompts Buy ...

Page 105: ...urned applications are deleted from handset no payment is required One refund request per application In Google Play My apps games Tap application Refund YES Application Purchase Disclaimer Purchase applications at your own risk SoftBank Corp is not responsible for any disadvantage resulting for user or third parties Updating Installed Applications In Home Screen Play Store Google Play opens If co...

Page 106: ...appears follow onscreen prompts Tap Enable auto update to toggle on off Automatic update is not available for some applications Uninstalling Applications Applications installed via Google Play can be deleted uninstalled In Home Screen Play Store Google Play opens If confirmation appears follow onscreen prompts My apps games ...

Page 107: ...105 Application Basics AQUOS sense5G Tap application Uninstall Uninstall Application is deleted ...

Page 108: ...106 ...

Page 109: ...Managing Data File Storage 108 Backup Restore 108 Importing Data from Other Mobiles 109 ...

Page 110: ...nsertion removal procedure Backup Restore Backup Restore Options Backup and restore options are the following Option Description Y バックアッ プ Y Backup Save handset data to cloud server or load server data to handset Corresponding applications Depending on application backup restore settings can be changed Data transfer Use Data transfer to import data on other mobiles or SD Card data saved on handset...

Page 111: ...d Tap Bluetooth share notification twice In Home Screen appears on Status Bar Flick Status Bar down then Tap Bluetooth share notification ACCEPT After data reception Flick Status Bar down Notifications Window opens Tap Bluetooth share notification Tap file Data is saved If confirmation appears follow onscreen prompts Opening Files Received by Bluetooth Transfer In Home Screen Settings Connected de...

Page 112: ...tutorial Japanese on Sharp Website Data import Import phonebook data from smartphone If SD Card is not inserted or there is no backup file on inserted SD Card Select device to import from window appears Follow onscreen prompts Follow onscreen prompts Import of contacts is complete Caution for Importing Data Import is not available if there is only a little free space in internal storage Process st...

Page 113: ...ntacts may not be imported correctly depending on the device used for saving them In Home Screen Settings System Advanced Data transfer Data transfer window opens In Data transfer window Tap Function information to view a video tutorial Japanese on Sharp Website Data import Import Tap item to import Tap file to import Add registration Delete and register If confirmation appears follow onscreen pro...

Page 114: ...ilable if there is only a little free space in internal storage Process stops if Battery runs low Operate with adequate battery charge whenever possible When importing User Learning dictionary S Shoin existing User Learning dictionary S Shoin data in internal storage is deleted ...

Page 115: ...Wi Fi Bluetooth Connecting by Wi Fi 114 Using Bluetooth Function 120 Using Tethering 125 ...

Page 116: ...ngs Network internet Wi Fi Wi Fi menu opens Use Wi Fi Wi Fi is enabled Access point search starts available access points appear upon completion Tap Use Wi Fi to toggle on off Tap access point Enter password CONNECT Handset connects to the access point Password indicated by WEP WPA KEY etc may be found on a label on your Wi Fi router For details contact the vendor of the router For public wireless...

Page 117: ...der Viewing Data Usage with Wi Fi In Wi Fi menu Wi Fi data usage Checking Access Point Activity while Connected In Wi Fi menu Tap connected access point Connection activity signal strength frequency security etc appear Share Wi Fi Password with Other Device Scan QR code on Display with other device to share In Wi Fi menu Tap connected access point SHARE QR code appears Disconnecting Connected Acce...

Page 118: ...ternet Wi Fi Wi Fi menu opens Use Wi Fi Wi Fi is enabled Tap Use Wi Fi to toggle on off Add network Tap for Add network to open QR code scan window After scanning QR code password is shared and Wi Fi connection is possible Enter network name Tap Security field Select security ...

Page 119: ...ield Enter password SAVE Handset is connected Entering a password is not required if an access point is not security protected Deleting Connected Access Points In Home Screen Settings Network internet Wi Fi Wi Fi menu opens Tap connected access point ...

Page 120: ...om the access point After disconnecting from an access point connection the password may need to be entered again to reconnect Deleting Saved Access Points In Home Screen Settings Network internet Wi Fi Wi Fi menu opens Saved networks ...

Page 121: ...sing Wi Fi Direct Use Wi Fi Direct to establish a Wi Fi connection with other Wi Fi Direct compatible devices with no need for an access point or Internet connection In Home Screen Settings Network internet Wi Fi Use Wi Fi Wi Fi is enabled Tap Use Wi Fi to toggle on off Wi Fi preferences ...

Page 122: ...nected device OK Using Bluetooth Function Connect handset to other Bluetooth devices e g headset for handsfree conversations or connect to other Bluetooth capable mobile phones etc to exchange data Bluetooth Connectivity The Bluetooth function is a technology that enables wireless connection with PCs Bluetooth devices with handsfree functionality etc such as the following Function Description Soun...

Page 123: ...ame Enter name RENAME Available when Bluetooth is enabled Troubleshooting Q Cannot use Bluetooth A Handset may be in Airplane mode If in Airplane mode Bluetooth function is disabled Bluetooth function can be enabled again after placing handset in Airplane mode Bluetooth Cautions Connection Bluetooth connection may not be possible with some Bluetooth devices In addition noise may interfere with wir...

Page 124: ...air new device Found Bluetooth devices appear in Available devices field Tap target device Continue by following onscreen prompts to authenticate Pairing completes handset connects to some devices e g handsfree devices automatically Authentication procedure varies by device Passkey entry may be required Passkey is a 1 to 16 digit number or a set of characters symbols required for authentication be...

Page 125: ...s connection requests from paired devices For unpaired devices set handset to be discoverable then perform pairing operation on other devices When connection request arrives follow onscreen prompts If confirmation appears follow onscreen prompts Paired Bluetooth Device Operations Renaming Paired Devices In Connected devices menu for paired device Enter name RENAME Unpairing Devices In Connected de...

Page 126: ...ntinue Bluetooth If confirmation appears follow onscreen prompts If Bluetooth is hidden Flick share menu up first Tap target device Data is sent Sending to Several Contacts In Contacts Touch Hold contact Tap another contact Bluetooth Tap target device If confirmation appears follow onscreen prompts If Bluetooth is hidden Flick share menu up first ...

Page 127: ...ion method and status of target device beforehand Settable items are the following Item Description Wi Fi hotspot Set whether to enable tethering via Wi Fi and make Wi Fi hotspot tethering settings for network name security etc USB tethering Set whether to enable tethering via a commercially available USB Type C cable Although data transfer is faster with USB 3 1 it may affect call and data transf...

Page 128: ...126 ...

Page 129: ...ngs 128 Data Usage Settings 129 Battery Settings 134 Display Settings 135 Sound Settings 141 AQUOS Useful Settings 146 Privacy Settings 149 Location Settings 150 Security Settings 151 System Settings 162 Other Handset Settings 167 ...

Page 130: ...and Clip Now Home applications Change the home application Storage Check memory space of internal storage USB drive and SD Card mount or unmount SD Card erase data on SD Card etc Privacy Make application permissions password display and other settings Location Make settings for location information Security Make security settings including Screen lock and face authentication Accounts Create or add...

Page 131: ...indow Tap application name Unrestricted data usage Tap Unrestricted data usage to toggle on off See Network Internet for details on Data Saver Setting Whether to Alert User when Mobile Data Usage Reaches Alert Amount In Mobile network window Data warning limit Set data warning Tap Set data warning to toggle on off When data usage reaches the alert amount appears on Status Bar Setting Whether to Us...

Page 132: ...130 Setting Reset Date for Data Usage In Home Screen Settings Network internet Mobile network Data warning limit Mobile data usage cycle Flick date up down to set reset date SET Reset date is set ...

Page 133: ...Automatic Data Communication Sync Settings Customize settings to automatically lower amount of data communication Change settings in the following ways Item Description Location Disable location information See Location Settings for details Automatic syncing Disable automatic syncing of applications and data set in your account See Accounts for details Background data communication Restrict backgr...

Page 134: ...ttings Network internet Mobile network Data warning limit Data limit Available when Set data limit is enabled Enter amount for limit SET Limit on data is set Tap to change the unit MB or GB Data usages are approximate and may differ from the actual data usage ...

Page 135: ...rict Background Mobile Data In Home Screen Settings Network internet Mobile network App data usage Mobile data usage window opens Tap application name Background data Restriction on background data is set Tap Background data to toggle on off ...

Page 136: ...ry Usage In Home Screen Settings Battery Battery usage Checking Battery Usage for Each Application In Home Screen Settings Battery Battery usage Tap application name Setting Whether to Limit Battery Usage of Seldom Used Applications In Home Screen Settings Battery Adaptive Battery Use Adaptive Battery Tap Use Adaptive Battery to toggle on off Setting Whether to Show Battery Strength in Percent bes...

Page 137: ...ust of Display brightness for surroundings Dark theme Set whether to enable Dark theme Screen timeout Sleep Set a period of inactivity after which Display turns off automatically Bright Keep Set whether to keep Display from turning off while handset is held Advanced Make settings for Wallpaper Font Settings Notch display settings etc Display Operations Setting Display Brightness In Home Screen Set...

Page 138: ...Bar when hidden In Home Screen Settings Display Advanced Hide navigation bar Tap Hide navigation bar to toggle on off Available when 3 button navigation is enabled If confirmation appears follow onscreen prompts Enabling RelaxView for Eye friendly Image Quality In Home Screen Settings Display Advanced RelaxView TURN ON NOW To disable RelaxView Tap TURN OFF NOW Setting Brightness for RelaxView In H...

Page 139: ...re not hidden Showing Message Set for Lock Screen In Home Screen Settings Display Advanced Lock screen display Lock screen message Enter message SAVE Set when unlock method is setting other than None Setting Whether to Show Menu for Activating Lockdown In Home Screen Settings Display Advanced Lock screen display Show lockdown option Tap Show lockdown option to toggle on off Set when unlock method ...

Page 140: ...matically In Home Screen Settings Display Advanced Auto rotate screen Tap Auto rotate screen to toggle on off Disable Auto rotate screen to save battery power The feature may not follow the setting with certain applications Setting Display Timeout In Home Screen Settings Display Display menu opens Screen timeout Sleep Tap time Set time until Display goes out Set a shorter time to save battery powe...

Page 141: ... Handset Settings AQUOS sense5G Setting Font Size In Home Screen Settings Display Display menu opens Advanced Font Settings Font size Drag left right Font size is changed Check the set font size in Preview ...

Page 142: ... Icons In Home Screen Settings Display Display menu opens Advanced Display size Drag left right Image and icon sizes are changed The feature may not follow the setting with certain applications Check the set display size in Preview ...

Page 143: ... People Set each item Making Application Interruption Settings In Home Screen Settings Sound Do Not Disturb Apps Add apps Follow onscreen prompts Setting Whether to Allow Alarm Media Sounds Touch Operation Sounds Reminders Calendar events when Do Not Disturb is Set In Home Screen Settings Sound Do Not Disturb Alarms other interruptions Alarms Media sounds Touch sounds Reminders Calendar events Tap...

Page 144: ...ringing is On Setting Sound for Notifications In Home Screen Settings Sound Advanced Default notification sound Follow onscreen prompts Setting Default Alarm Sound In Home Screen Settings Sound Advanced Default alarm sound Follow onscreen prompts Setting Whether Dialpad Tones Sound In Home Screen Settings Sound Advanced Dial pad tones Tap Dial pad tones to toggle on off Disable Dial pad tones to s...

Page 145: ...143 Handset Settings AQUOS sense5G Setting Ringtones In Home Screen Settings Sound Sound menu opens Advanced Phone ringtone Tap ringtone Ringtone plays OK Setting is complete ...

Page 146: ...ttings Sound Sound menu opens Drag Ring notification volume left right Ringtone plays to check volume Drag right to increase volume and left to decrease volume Setting Volume of Music and Videos In Home Screen Settings Sound Sound menu opens Drag Media volume left right Sample sound plays ...

Page 147: ... Sound Sound menu opens Drag Alarm volume left right Alarm sound plays Setting Vibration for Incoming Calls Make vibration settings for incoming calls In Home Screen Settings Sound Vibrate for calls Never vibrate Always vibrate Vibrate first then ring gradually Setting is complete ...

Page 148: ...ils Convenient operation settings Set what action occurs when pressing Power Key and make Navigation Bar settings Fingerprint Sensor Settings See Using Fingerprint Authentication Function for details on saving and authenticating fingerprints Fingerprint Sensor Operations Setting Whether to Use Fingerprint Sensor as Home Key In Home Screen Settings AQUOS Useful Fingerprint sensor Use as Home Key Ta...

Page 149: ... to toggle on to toggle off Tap Assistant App to change activated application Auto Sleep Off Settings Set Display on or off by handling handset Settable items are the following Item Description Turn screen on by holding Set whether to turn on Display when handset is picked up e g from a desk and held still Bright Keep Set whether to keep Display from turning off while handset is held Auto Sleep Of...

Page 150: ...ive Home Screen and Easy to Read Text at Same Time In Simple mode window SET ALL ON YES Setting Home Screen Size of Text Etc Individually In Simple mode window Kantan Home Font size Largest Hakkiri View Batch change simple keyboard Length of press and hold time longer Icon shape Tap Kantan Home Font size Largest Hakkiri View Batch change simple keyboard Length of press and hold time longer Icon sh...

Page 151: ...ecting 3 button navigation appears on Navigation Bar Privacy Settings Make application permissions password display and other settings Privacy Settings Settable items are the following Item Description Permission manager Set applications with permitted usage by function See Setting Required Permissions for Applications for details Visible passwords Set whether characters visible as password entere...

Page 152: ...ces Set access permissions for sources other than Android services Advanced Making Settings for Google Location History Emergency Location Service etc Location Operations Setting Whether to Use Location Information In Home Screen Settings Location Use location Tap Use location to toggle on off Showing Applications Recently Using Location In Home Screen Settings Location Applications recently using...

Page 153: ...k and security codes Security Settings Settable items are the following Item Description Google Play Protect Set whether to scan handset for security issues Find My Device Set whether location is shown if handset is lost Security update Check for available system updates Screen lock Set a screen lock Face authentication Set screen to unlock with face authentication Fingerprint Save fingerprints Se...

Page 154: ...rs follow onscreen prompts Setting Screen to Unlock by Using Trusted Device In Home Screen Settings Security Smart Lock Enter pattern lock no PIN password Trusted devices ADD TRUSTED DEVICE Tap device Follow onscreen prompts Set pattern lock no PIN password for unlocking screen beforehand Turn Bluetooth On and pair with a Bluetooth device beforehand If confirmation appears follow onscreen prompts ...

Page 155: ...s Security Advanced App pinning Lock device when unpinning Pattern Lock No PIN Password Set pattern lock no PIN password Set App pinning to On beforehand If pattern lock no PIN password for unlocking screen is set beforehand Tap App pinning to show Ask for unlock pattern before unpinning Ask for PIN before unpinning Ask for password before unpinning Tap Ask for unlock pattern before unpinning Ask ...

Page 156: ... SIM PIN entry is required when changing SIM PIN when powering handset on with SIM card lock enabled etc Entering incorrect SIM PIN three consecutive times activates PIN Lock To cancel Personal Unblocking Key PUK is required contact Customer Service Entering incorrect PUK ten consecutive times activates PUK Lock disabling handset For recovery SIM Card must be reissued at a SoftBank Shop fees apply...

Page 157: ...k by Flicking Screen In Home Screen Settings Security Security menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen Swipe Setting is complete If confirmation appears follow onscreen prompts ...

Page 158: ...en lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen Pattern Enter new pattern Next Tap Clear to erase entered pattern Enter new pattern again Confirm If method for unlocking screen before change is setting other than None or Swipe setting is complete ...

Page 159: ...ion display Done Setting is complete Requiring Lock No PIN Entry for Unlocking Screen In Home Screen Settings Security Security menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen Lock No PIN ...

Page 160: ...ered lock no PIN Enter new lock no PIN again Confirm If method for unlocking screen before change is setting other than None or Swipe setting is complete Tap Clear to erase entered lock no PIN Select method of notification display Done Setting is complete ...

Page 161: ... If method for unlocking screen before change is setting other than None or Swipe first unlock screen Password Enter new password Next Tap Clear to erase entered password Enter new password again Confirm If method for unlocking screen before change is setting other than None or Swipe setting is complete Tap Clear to erase entered password ...

Page 162: ...uthentication Follow onscreen prompts and set pattern lock no PIN password for unlocking screen This is a backup method for unlocking the screen if unable to authenticate with your face Unlocks screen when unlock method is setting other than None or Swipe See Setting Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Setting Screen to Unlock with Password for ...

Page 163: ...Authentication after Saving Face Data In Home Screen Settings Security Face authentication Enter pattern lock no PIN password Face authentication Precautions Face Authentication Cautions Cautions for Saving Face Data Access permission for camera is required when saving face data To permit access Tap WHILE USING THE APP When Tapping ONLY THIS TIME DENY the face authentication may not operate normal...

Page 164: ...ages input Languages Drag for language to top Add languages beforehand Deleting Added Languages In Home Screen Settings System Languages input Languages Remove Tap languages REMOVE Setting Input Method In Home Screen Settings System Languages input On screen keyboard Tap input method Follow onscreen prompts To add delete input method Tap Manage on screen keyboards then follow onscreen prompts Sett...

Page 165: ...hortcuts List when Using Physical Keyboard In Home Screen Settings System Languages input Physical keyboard Keyboard shortcuts Setting Whether to Check Spelling During Entry In Home Screen Settings System Languages input Advanced Spell checker Use spell checker Tap Use spell checker to toggle on off Tap Languages to set languages to check spelling Tap for Default spell checker to set spelling chec...

Page 166: ...etting Manner Mode That Is Activated by Pressing Power Key and Volume Up Key In Home Screen Settings System Gestures Prevent ringing Vibrate Mute Available when Prevent ringing is On Setting Whether to Operate Connected Device in Screen Displayed when Long Pressing Power Key In Home Screen Settings System Gestures Power menu Device controls Show device controls Tap Show device controls to toggle o...

Page 167: ...omplete Insert SD Card beforehand See Inserting SD Card for details If method for unlocking screen is setting other than None or Swipe first Tap Save data to SD card and unlock screen If confirmation appears follow onscreen prompts Data saved by handset may not be imported correctly depending on the device Tap Function information to view a video tutorial Japanese on Sharp Website At least 11 MB o...

Page 168: ...tically set depending on your language and region Tap Use locale default to toggle on off When Use locale default is disabled Tap Use 24 hour format to toggle 24 hour format 12 hour format Resetting Handset In Home Screen Settings System Advanced Reset options ...

Page 169: ... Swipe Erase all data Handset is reset Cautions when Erasing All Data Factory Reset Observe the following when erasing all data factory reset Erasing all data factory reset deletes all data in internal storage irreversibly Back up important data beforehand Deleted content cannot be restored Reset with caution Other Handset Settings Phone Number See Checking Your Phone Number for details on phone n...

Page 170: ... Settings Network internet Mobile network 4G Calling Tap 4G Calling to toggle on off Using 5G 4G LTE 4G 3G Network In Home Screen Settings Network internet Mobile network Preferred network type 5G recommended 4G 3G Adding Access Points In Home Screen Settings Network internet Mobile network Advanced Access Point Names Tap item Set enter each item Save Deleting Added Access Points In Home Screen Se...

Page 171: ... on files received with Bluetooth see Receiving Data via Bluetooth e g Address Book Connected Device Operations Viewing Handset Screen on Other Device In Home Screen Settings Connected devices Connection preferences Cast Tap target device START NOW Making Printing Settings In Home Screen Settings Connected devices Connection preferences Printing Follow onscreen prompts Making Chromebook Settings I...

Page 172: ...Apps notifications SEE ALL XX APPS Tap application name Set each item View System Applications In Home Screen Settings Apps notifications SEE ALL XX APPS Show system Resetting Application Settings In Home Screen Settings Apps notifications SEE ALL XX APPS Reset app preferences RESET APPS Checking Conversations Set as High Priority or Changed their Settings In Home Screen Settings Apps notification...

Page 173: ...otification dots Tap Allow notification dots to toggle show hide Setting Whether to Flash Charging Notification Lamp for Notifications In Home Screen Settings Apps notifications Notifications Advanced Blink light Tap Blink light to toggle on off Setting Sound for Notifications In Home Screen Settings Apps notifications Notifications Advanced Default notification sound Follow onscreen prompts Setti...

Page 174: ... PIN password for unlocking screen beforehand Encryption decryption is not available if there is not enough free space on SD Card Encrypted SD Card cannot be used on any device other than the one used for encrypting the SD Card To use encrypted SD Card normally decrypt the SD Card If you reset handset with SD Card encrypted data on the SD Card becomes unusable Disable encryption before resetting h...

Page 175: ...w captions for dialog in media etc See Sound Settings for details Mono audio Set whether to use monaural audio playback Audio balance Set left right balance of audio Caption preferences Make settings for captions High contrast text Set whether to make onscreen text easier to read such as by using outlines Advanced Set whether to enable enlarged view or color correction or color inversion by long p...

Page 176: ...ibration On Off Enable Vibrate for calls beforehand See Setting Vibration for Incoming Calls for details Setting Whether Handset Vibrates when Receiving Messages In Home Screen Settings Accessibility Vibration haptic strength Notification vibration On Off Setting Whether Handset Vibrates when Tapping Dialpad Keyboard Etc In Home Screen Settings Accessibility Vibration haptic strength Touch feedbac...

Page 177: ...ons that might be a distraction Also specify day and time for individual applications Manage notifications1 Make application notification settings Do Not Disturb1 Make Do Not Disturb settings See Sound Settings for details Show icon in the app list1 Set whether to show Digital Wellbeing as application in app list Set up parental controls Set controls on usage as a parent guardian 1 If hidden Tap S...

Page 178: ...en Settings Digital Wellbeing parental controls Bedtime mode Customize Grayscale Tap Grayscale to toggle on off Enabling Focus Mode In Home Screen Settings Digital Wellbeing parental controls Focus mode Show all XX apps Select applications Turn on now To cancel the setting Tap Turn off now Tap Take a break and the end time to temporarily turn off Focus Mode Setting Days to Activate Focus Mode In H...

Page 179: ...ndset loss Set up restore Make settings for work profile and nearby devices and restore contacts from a backup About Phone Items that can be set checked are the following Item Description Device name Change handset name Phone number Check phone number Emergency information Edit emergency information Legal information Check third party licenses Google terms of service etc Authentication Check infor...

Page 180: ... other than None or Swipe See Setting Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Setting Screen to Unlock with Password for details on setting a method for unlocking screen Checking Legal Information In Home Screen Settings About phone Legal information Follow onscreen prompts Checking Technical Conformance Certification Handset conforms to technical s...

Page 181: ...WANT TO DIAGNOSE Follow onscreen prompts Diagnosis results appear Tap Secure storage to delete cache used by the application Tap Frequently Asked Questions to check FAQ on Sharp Website Tap diagnosis result for detailed result screen Use Power Key for self check Long Press Think if it might be a malfunction CHOOSE FROM THE SYMPTOMS CHOOSE THE PLACE THAT YOU WANT TO DIAGNOSE Checking Memory Usage I...

Page 182: ...180 ...

Page 183: ...Global Services Global Roaming 182 Calling from Outside Japan 183 ...

Page 184: ...ult A specific carrier can also be selected manually Change carrier and roaming settings Setting a Cellular Provider In Home Screen Settings Network internet Mobile network Advanced Automatically select network Handset searches for all available networks Tap provider Cellular provider is set To set an appropriate cellular provider automatically Tap Automatically select network ...

Page 185: ...confirmation appears follow onscreen prompts Calling from Outside Japan See SoftBank Website to learn about roaming areas rates etc http mb softbank jp en global_services Print out roaming area rate information to carry while traveling abroad as needed International Calls to Japan and Other Countries from Abroad In Home Screen Phone Dialpad window opens Touch Hold 0 appears ...

Page 186: ...ling Italy 39 Handset dials number Call begins when other party answers Calling Landlines Mobiles within Current Country Place calls the same way you would within Japan Do not enter country code or omit first 0 from phone numbers In Home Screen Phone Dialpad window opens Use onscreen dialpad to enter number ...

Page 187: ...185 Global Services AQUOS sense5G Handset dials number Call begins when other party answers ...

Page 188: ...186 ...

Page 189: ...ing Is Slow 189 Battery Runs Out Quickly 189 Display Turns Off Suddenly 190 Screen Freezes Operation Is Unstable 190 SIM Card Not Recognized 191 Cannot Use SD Card 191 Cannot Send Receive Mail 192 Cannot Connect to Internet 192 Cannot Talk on Phone Cannot Hear Other Party 193 Cannot Use Applications 193 ...

Page 190: ...e mode See セーフモードで起動する http help mb softbank jp aquos sense5g 02 05 05 html Japanese for details on activating Safe mode See Uninstalling Applications for details on deleting applications Handset Interior Is Hot Continuing to use handset while warm may cause handset to power off as a safety precaution Let handset cool before powering on handset Handset Does Not Power On Handset Interior Is Hot Did...

Page 191: ...ing stops automatically if handset becomes warm Let handset cool and start charging handset again Charging Time Long Depending on AC Adaptor Charging may be slower when using AC Adaptor other than for rapid charging For information on AC Adaptor for rapid charging specified by SoftBank see SoftBank Website Battery Runs Out Quickly Battery Runs Out Quickly Even With No Operation Some applications m...

Page 192: ...ations Screen Freezes Operation Is Unstable While Using Certain Applications The application may be the cause Update the application if not the latest version If problem persists delete the application and check if same problem occurs again See Updating Installed Applications for details on updating applications See Uninstalling Applications for details on deleting applications After Installing a ...

Page 193: ...M Card inserted An unusable SIM Card may be inserted Check that it is the correct SIM Card Cannot Use SD Card While Using Certain Applications The application may be the cause Update the application if not the latest version If problem persists delete the application and check if same problem occurs again See Updating Installed Applications for details on updating applications See Uninstalling App...

Page 194: ...ane Mode Set Is handset in Airplane mode appears in Status Bar when in Airplane mode To cancel Airplane mode Flick Status Bar down 5G 4G Not Shown with Signal Strength Indicator Is Mobile data disabled To check that Mobile data is enabled In Home Screen Settings Network internet Mobile network Mobile data Cannot Connect while Using Browser The browser may have become temporarily unstable Clearing ...

Page 195: ...ow Press Volume Up Key during call to increase volume In Location Where Signal Is Weak or Have Been Out of Service Area for a Long Period Check whether you are where signal is weak or out of service area If problem persists power handset off and then on again Cannot Use Applications Cannot Install New Application Is there only a little free space in internal storage To check free space In Home Scr...

Page 196: ...194 ...

Page 197: ...Warranty Specifications Customer Service Warranty After Sales Service 196 Specifications 196 Customer Service 198 ...

Page 198: ...will be made at cost Repair parts for maintaining product performance are stocked for approximately 4 years after end of production However repair may not be possible even at cost within this period due to stock conditions Further inquiries For more information on after sales service contact a nearby SoftBank Shop or Customer Service Specifications Some information may differ due to specification ...

Page 199: ...esin containing glass Camera Panel Tempered glass AF coating AR coating Earpiece Ornament Stainless steel electrodeposition Card Tray POM resin Card Tray Gasket Silicone rubber IMEI Plate PET resin IMEI Label PET resin printing Fingerprint sensor Epoxy resin hard coating Fingerprint Sensor Ornament Stainless steel PVD processing Materials Quick Switch Adapter Parts Materials Used Surface Finish US...

Page 200: ...ree at 157 From a landline IP phone dial toll free at 0800 919 0157 Business hours Call 10 00am 7 00pm Chat 9 00am 8 00pm Smartphone Technical Support Center From a SoftBank handset dial toll free at 151 From a landline IP phone dial toll free at 0800 1700 151 Business hours Mon Fri 9 00am 7 00pm Sat Sun and Holiday 9 00am 5 00pm 9 00am 8 00pm for general information ...

Page 201: ...ecautions Safety Precautions 200 Important Product Information 209 Handset Hardware Care 210 General Notes 213 Radio Wave Exposure and Specific Absorption Rate SAR Information 215 Water Dust Shock Resistance 217 ...

Page 202: ...compulsory actions Symbol Description Prohibited actions Disassembly prohibited Exposure to liquids prohibited Use with wet hands prohibited Compulsory actions Unplug from outlet Handset SIM Card Quick Switch Adapter AC Adaptor Sold Separately Common Do not use store or leave in extreme heat or where heat collects such as fire heat sources under a kotatsu blanketed warming table or blanket direct ...

Page 203: ...mble or modify May cause fire burns injury electric shock etc Do not try to remove Internal Battery from handset May cause fire burns injury etc Do not try to remove handset back cover May cause fire burns injury etc Do not wet with water or other liquids drinking water sweat sea water pet urine etc May cause fire burns injury electric shock etc For details on water resistance see Water Dust Shock...

Page 204: ...ns or locations where flammable gases are generated be sure to power off handset beforehand and stop any charging in progress May ignite flammable gases etc and cause explosion fire etc Use in facilities such as gas stations should be in accordance with the facility guidelines Do not charge handset in facilities such as gas stations Take care not to drop handset in facilities such as gas stations ...

Page 205: ...electric shock etc Use handset with caution as it may become hot with continued use or while charging Be careful not to place handset in clothes pocket etc and fall asleep allowing unintentional continued contact Handset or AC Adaptor may become hot after continued use of applications call functions data communication and video viewing functions etc or while charging Continued and direct contact w...

Page 206: ...dio waves may adversely affect an airplane s electronic devices If you engage in a prohibited activity while using handset on an airplane you may be punished by law Regarding handset use in a hospital follow the instructions given by the respective medical institution Power off handset where handset use is prohibited Radio waves may adversely affect an airplane s electronic devices or electronic m...

Page 207: ... the safety around you and hold handset firmly do not swing with excessive force Failure to do so may cause injury or other accident If Display breaks and substance in handset leaks do not let it get on your skin face hands etc or clothes May harm sight skin etc If substance in handset gets in eyes mouth etc or on your skin or clothes immediately rinse with clean water If substance in handset gets...

Page 208: ...y cause fire burns electric shock etc Do not touch AC Adaptor if thunder is audible May cause electric shock etc Do not short circuit charging terminals when AC Adaptor is plugged into the outlet In addition keep your hands and other body parts away from charging terminals May cause fire burns electric shock etc Do not place a heavy object on top of AC Adaptor cord do not apply excessive force by ...

Page 209: ...om handset insert remove it straight into from Jack without forcefully pulling cord Inserting removing in an incorrect orientation may cause fire burns injury electric shock etc If charging terminals become bent or deformed discontinue use immediately In addition do not use AC Adaptor by restoring the terminals to their original state May cause fire burns injury electric shock etc due to short cir...

Page 210: ...e off any dust on terminals Using the adapter with dust may cause fire burns electric shock etc Insert Quick Switch Adapter into handset firmly Failure to do so may cause fire burns electric shock etc If terminal is deformed or bent discontinue use immediately Also do not use handset by restoring the deformed terminal Short circuit of the terminals may cause fire burns injury or electric shock Do ...

Page 211: ...tted for inspection upon request Handset use near landlines TVs or radios may cause interference Beware of eavesdropping Because this service is completely digital the possibility of signal interception is greatly reduced However some transmissions may be overheard Eavesdropping Deliberate accidental interception of communications constitutes eavesdropping Beware of harmful malicious websites Take...

Page 212: ...ing operation or while charging This is normal Warranty does not cover malfunctions resulting from misuse Wipe clean with a dry soft cloth such as for eye glasses Wiping forcefully may scratch Display Allowing moisture or smudges to remain on Display may leave blemishes Wiping with alcohol thinner benzine detergent etc may remove print or fade colors Avoid scratching Display Avoid heavy objects or...

Page 213: ...se malfunction Earphones Microphone Some earphones microphones may not work properly Do not subject Earphones Microphone Jack to strong impact while using earphones microphone may affect water and dust resistance Forcing Power Off If handset has stopped processing or won t respond to operation power off forcibly as follows Power Key Long Press for at least 8 seconds Display goes out and handset po...

Page 214: ... GHz band channels 52 56 60 64 W56 5 6 GHz band channels 100 104 108 112 116 120 124 128 132 136 140 144 Use of 5 2 GHz or 5 3 GHz band wireless LAN for outdoor communication is prohibited by law excluding communication with the access points and relay stations of high output data communications systems operating in the 5 2 GHz band Although 5 8 GHz band wireless LAN W58 149 153 157 161 165 ch is ...

Page 215: ...se LGPL and other licenses To check details of relevant software licenses In Home Screen Settings About phone Legal information Third party licenses The source code of software based on GPL LGPL and Mozilla Public License MPL is provided on the following website free of charge http k tai sharp co jp support developers oss Japanese Regulatory Information In some countries regions including Europe 1...

Page 216: ...625 to 1605 375 MHz Galileo Rx E1 1575 42 MHz BeiDou Rx B1 1561 098 MHz Maximum Transmit Power Item Description GSM 900 33 dBm Power Class 4 DCS 1800 30 dBm Power Class 1 WCDMA FDD I 24 dBm Power Class 3 WCDMA FDD VIII 24 dBm Power Class 3 LTE Band 1 23 dBm Power Class 3 LTE Band 3 23 dBm Power Class 3 LTE Band 8 23 dBm Power Class 3 LTE Band 28 23 dBm Power Class 3 LTE Band 38 23 dBm Power Class ...

Page 217: ...adio frequency energy based on the standards developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The regulation employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit is 2 watts kilogram W kg averaged over ten grams of tissue The limit includes a substantial safety margin designed to assure the safety of...

Page 218: ...the Federal Communications Commission of the U S Government The guidelines are based on standards that were developed by independent scientific organization through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless handsets employs a un...

Page 219: ...face may allow ingress of water dust If handset is exposed to liquids with Card Tray open they may enter handset and cause electric shock or malfunction Discontinue use and power off If handset is wet wipe it with a dry cloth Never open close Card Tray with wet hands or while handset is wet or has a foreign object adhered to it Do not use Earphones Microphone Jack or External Connection Jack while...

Page 220: ...urine etc or a foreign object adhered to handset or a USB Type C plug may cause overheating burnout fire malfunction burns etc due to electric shock short circuiting etc Do not use AC Adaptor where water is regularly in use kitchens bathrooms shower rooms etc may cause fire or electric shock Care Maintenance Proper care of Card Tray gasket is crucial for continued handset water and dust resistance...

Page 221: ...ter from all holes and gaps Pat against dry cloth to remove moisture from openings and grooves Water may be trapped in openings pat against a dry cloth to remove it Leave handset on dry cloth for approximately 2 3 hours at room temperature Handset is dried Cautions When Removing Moisture Do not put a cotton swab cloth etc into openings may affect water and dust resistance After Drying Procedure Do...

Page 222: ...220 ...

Page 223: ...il 192 Cannot Talk on Phone Cannot Hear Other Party 193 Cannot Use Applications 193 Cannot Use SD Card 191 Capturing Photos Videos 84 Capturing Screenshots Clip Now 47 Charging Handset 13 Checking Notifications Notifications Window 44 Checking Notifications Quick Settings Window 46 Chrome 78 Clip Now 47 Confirmation when First Activating Applications 96 Connecting by Wi Fi 114 Customer Service 198...

Page 224: ...re and Specific Absorption Rate SAR Information 215 Ｓ Safety Precautions 200 SAR 215 Screen Freezes Operation Is Unstable 190 ScrollAuto 48 Scrolling Screen Automatically ScrollAuto 48 Security Settings 151 SIM Card 8 SIM Card Not Recognized 191 Sound Settings 141 Specifications 196 Status Bar 42 System Settings 162 Ｔ Text Entry 27 Ｕ Unlocking Screen 20 Updating the System 30 Using メッセージ Message 7...

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Page 226: ...AQUOS sense5G User Guide March 2021 First Edition SoftBank Corp Visit SoftBank Shop for assistance Model AQUOS sense5G Manufacturer SHARP CORPORATION ...

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